Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Prós: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Contras: "Not one thing."
Prós: "Crew was very polite. Great food and service."
Prós: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Prós: "We were seated together as a family even though we were not able to reserved any seat"
Contras: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Prós: "Soo Much Food! Crew was very polite and helpful."
Contras: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Contras: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Prós: "The crew provided excellent service and the food is really great."
Contras: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Contras: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Prós: "Kind people, quality service. Very helpful. On time."
Contras: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Prós: "Service was excellent and seats were comfortable."
Contras: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Prós: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Prós: "The food was good the crew was trying to accommodate"
Contras: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Prós: "Quick efficient boarding. Smooth flight."
Contras: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Prós: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Contras: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Prós: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Contras: "Selections of movies"
Prós: "Nicest crew I have ever seen!"
Prós: "Great crew, good food selection."
Contras: "Everything was good"
Prós: "Seat width, Crew Service,"
Contras: "Web Site Check in is cumbersome"
Prós: "The legroom is comfortable for a tall person."
Prós: "Very comfortable plane, even full. Polite crew."
Prós: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Contras: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Prós: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Contras: "Nothing, it was a very positive experience."
Prós: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Prós: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Contras: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Prós: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Contras: "I wish all the seats were like first class. We were in economy class"
Prós: "Food, lavatory experience"
Contras: "Small carry and carry on bag"
Prós: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Contras: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Prós: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Contras: "Nothing."
Prós: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Prós: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Contras: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Prós: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Prós: "Nothing"
Contras: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Prós: "The hospitality of the crew"
Prós: "Nothing"
Contras: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Prós: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Contras: "Headset was too big for me and kept skipping back."
Prós: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Prós: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Prós: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Prós: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Contras: "I did have any negatives on this flight"
Prós: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Contras: "Not a darn thing...."
Prós: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Contras: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Prós: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Prós: "Good and polite crew"
Contras: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Prós: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Contras: "Windows were dimmed most of the flight."
Prós: "Crew was excellent.."
Contras: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Prós: "The crew were great"
Contras: "This time , the food could have been better"
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "It was ok flight. Normal economy class flight. Nothing much to talk about"
Contras: "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
Prós: "Crew was a little curt in giving instructions - open that window ma’am"
Contras: "I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding."
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Prós: "Good crew, comfy seats and good food and entertaning"
Contras: "The boarding was terrible -lots of pushing and shoving"
Prós: "Very poor service, the crew members were not friendly. Low quality food."
Contras: "Emirates have a big name in the industry but their presentation was really disappointing."
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Good seats. Good space good crew."
Prós: "Crew was great"
Contras: "Not enough room for baggage"
Prós: "Tripulação e assento"
Prós: "My mom was very happy with food and specially the open seats."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Nada"
Prós: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Contras: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Prós: "Entertainment"
Contras: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Prós: "In flight attention and comfort"
Contras: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
Prós: "Easy check in and comfortable flight. The crew are very helpful."
Contras: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Prós: "Crew is friendly, flight was smooth and timely."
Contras: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Prós: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Contras: "Honestly, nothing. I was beyond impressed."
Prós: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Contras: "A lot of background noise when using the supplied headphones"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "A footrest would make the flight perfect."
Contras: "No footrest. Legs got tired. Felt like lifting them up."
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Contras: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Prós: "I love everything and I will flight with them again . A very positive experience."
Prós: "I liked how professional and attentive the crew was."
Contras: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Safety video was cool. Even in Arabic! The amenities were lovely — headphones, entertainment choices, bag with toothbrush, slippersox, etc. They elevated economy well above (the usual) steerage."
Contras: "Not having options beyond the menu; it wasn't clear where to ask for a vegetarian meal. The battle of carry-on v. coat storage is unseemly."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Prós: "The seat was comfortable."
Contras: "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
Prós: "The movie selections, and really nice lighting on board."
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
I traveled to Singapore for 5 days, I didn’t receive my luggage until the 3rd day. When I received my luggage was broken which they fixed it supposedly. I never had such a poor experience with the any other airline. I honestly think it should be a compensation for all of my losses and suffering that I went through.
Prós: "Premium Economy did not meet our expectation compared to even US airlines."
Contras: "Crew Service was not very good."
Prós: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Contras: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Prós: "Professional and friendly Crew & the movies"
Contras: "Too cold, seats to narrow, food not so tasty."
Contras: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Prós: "Everything was excellent, crew, seat, food"
Contras: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Prós: "Excellent crew"
Contras: "It was nice experience"
Prós: "Crew was very efficient and boarding was easy."
Contras: "The flight was late."
Contras: "The flight was three hours late."
Prós: "Yes for both."
Contras: "Nothing."
Prós: "One of the nicest crews I've had the pleasure of flying with"
Contras: "Nothing I could tell at the moment....."
Contras: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Contras: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Contras: "I didn’t have a pillow."
Prós: "Nil"
Contras: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Contras: "The seat was a bit small for me, legroom a bit tight."
Contras: "Too salty for the meal"
Prós: "their korean movies"
Contras: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Contras: "Plane was old and not Super comfortable. Also no WiFi!"
Prós: "very friendly staff, meals were very good, much to choice in the inflight movies games, etc."
Contras: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Prós: "Not much, quick though"
Contras: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Prós: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Prós: "Boarding and staff"
Contras: "None"
Prós: "The flight attendants were pleasant and so was the flight."
Contras: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Contras: "I requested special meal It wasn’t good and I got the food poison which make me sick."
Prós: "The crew is bilingual and they work and move fast"
Contras: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
Prós: "Great food and leg room"
Contras: "Did not leave enough time for a smooth transfer between flights"
Prós: "The Attendants were excellent"
Contras: "I am a big man and found the seats a bit tight"
Prós: "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
Contras: "Plane not clean"
Prós: "Cathy service"
Contras: "Amazing"
Contras: "Seat didn't recline"
Prós: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Contras: "Nothing"
Prós: "Boarding was smooth."
Contras: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Contras: "Less choices of movies"
Prós: "Comfortable seats, clean toilets, great service"
Contras: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Contras: "Delayed flight"
Prós: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Contras: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
Prós: "Good leg room in coach. Comfortable seats."
Contras: "All good"
Prós: "All as expected - no surprises"
Prós: "Everything was good"
Contras: "Food. Need veggies"
Prós: "The plane actually arrived an hour earlier than expected."
Prós: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Contras: "None experienced"
Prós: "Stewardesses were cordial"
Contras: "would it be possible to get some Christian-friendly movies? Seats were cramped."
Contras: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Prós: "The food"
Contras: "seat did not recline."
Prós: "That I slept for most of the flight Advil pm is awesome"
Contras: "If you are a smoker find some way to keep your lighters for there are smoking areas. Had no fluid or flints in the knock off zippos I bought in the Philippines they still made me check my book bag which held everything of mine including my coat not cool"
Contras: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
Prós: "Flight attendants were great."
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "It was ok."
Contras: "N/A."
Prós: "Great attentive crew."
Contras: "Boarding has no groups, seats are small"
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Contras: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Prós: "The food"
Contras: "If there was Headphones on flights"
Prós: "Crew was fantastic"
Contras: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Contras: "Nothing. The best airline I've flown across the board."
Prós: "The transfer after the flight was very helpful."
Contras: "Entertainment was absent."
Prós: "A nice crew n my seat next to me was empty so I can sleep well..."
Contras: "Maybe give every passenger a bottle of water..."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Contras: "A slight delay"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Contras: "The food standard seemed to be lowered a little bit, but still very well prepared."
Prós: "Lots of room because plane was half full"
Contras: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Prós: "The crew , comfort"
Contras: "The long delay on take off (4 hours +) in Zurich"
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Prós: "Nothing"
Contras: "Delayed, bad entertainment system, lost our luggage"
Prós: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Contras: "Nothing, everything was superb"
Prós: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contras: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Contras: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Prós: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Contras: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Prós: "Crew was nice."
Contras: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Prós: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Contras: "The line at the check in was quite long. Luckily I had only carryon"
Contras: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Prós: "The flight attendants were attentive, food delicious, movie selection great also."
Contras: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Contras: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Crew"
Contras: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."
Prós: "The flight and crew were excellent. Turkish Airlines business is always good."
Contras: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Horrible service, airline left passengers completely stranded after missing connection due to delay"
Contras: "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."
Prós: "Good entertainment system"
Contras: "Old plane. Not sparkling clean... bad leg room"
Prós: "10hour flight tine"
Contras: "Poor coordination during boarding No snacks offered."
Prós: "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
Contras: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Contras: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Prós: "Voo rápido e tranquilo"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "Good movie selection. Good (airline) food."
Contras: "Not much legroom."
Prós: "Friendly, charming and welcoming staff."
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "We liked the ability to watch movies and television programs to pass the time."
Contras: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
Contras: "Atrasso, comida ruim"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Turkish is always consistently excellent"
Contras: "I liked everything. They are very accomodating towards passengers with special needs."
Prós: "The flight attendants were amazing. The entertainment. And the comfortability"
Prós: "Food was fine"
Contras: "delay time and Istanbul airport"
Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."
Prós: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Prós: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
Contras: "Seats too close"
Prós: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Contras: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Contras: "Business class seat was flat but slanted."
Prós: "I liked the pouches of goodies that were there - the slippers, toothbrush, and etc."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "I have been travelling on the Turkish airline since years and it is definitely the best"
Prós: "Seats were very comfortable with a foot rest, stuff went out of their way to help. I fell asleep and miss the dinner, when I woke up I was hungry and they went out of their way and fed me. Compare to most of us airline plus British Airlines that even sells the earphones and pillows, THY had everything free. It is a first class treatment for economy."
Prós: "Having every single person I spoke with pass me on to another party. Apparently customer complaints is really no one's job. They're extremely motivated to have you find someone else to correct your problem. Rest assured it is "your problem" I was told quite explicitly that my missed connection flight and lost luggage was not their problem."
Contras: "They lost my luggage. Couldn't even tell me when my bag was checked despite the scan tag they attached to my boarding pass when they weighed it and checked it in back in New York. They legitimately had no idea if my bag ever left the United States. It took 3 days to locate my baggage while I was trying to celebrate my anniversary with my wife in Athens. being without your luggage for half a week in a foreign country is not even remotely fun. I had to wait around missing tours and reservations trying to find our luggage most of our first 48 hours in Greece. After giving up on getting our stuff we had to waste a chunk of time shopping to replace our clothing and toiletries. Despite having purchased the travel insurance I'm still fighting a month after our trip ended to be reimbursed for the clothes we had to buy just to begin our vacation. Again they continue to stonewall by transferring our complaint calls endlessly and forwarding our emails with "new" case numbers each time. Basically what this accomplishes is they can't ever find the case number they updated it to and insist that the prior case number is listed as resolved. Since they say it's resolved there is nothing anyone can do to help. Not sure if I'll ever get any satisfaction out of this debacle."
Prós: "Great entertainment, headphones, booze and food"
Prós: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Prós: "it's mostly good"
Contras: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Prós: "The staff are all very professional and nice."
Prós: "Always courteous service."
Contras: "The flight was delayed and we had to run for our connection."
Prós: "Everything was great, smooth, professional and above expectations."
Contras: "n/a"
Prós: "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
Contras: "had to take a bus trip to a plane. while outside was very windy and cold."
Prós: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."
Contras: "No classical music in the suggested list."
Prós: "The food and movie selection was very good."
Contras: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."