Prós: "All are professional."
Prós: "The crew were good and very pleasant."
Contras: "The food was pretty gross. I don't know how you can pass that for food."
Prós: "Comfortable seat, pleasant crew."
Contras: "The food was terrible."
Prós: "Excellent crew helping calm my anxious children."
Prós: "Clean, kind cabin crew & nice meals"
Contras: "No, all good"
Prós: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Contras: "Seats of any airplane could use improvement on comfort. But comfort was good."
Prós: "The great service and comfortable flight"
Prós: "The cabin crew are the most professional and beautiful in the airline business."
Contras: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Prós: "The toilet is not really good.It Is smelly"
Contras: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Prós: "It was great! The staff was very friendly and attentive!!"
Contras: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Prós: "Friendly crew, good movie selection, USB port."
Prós: "The comfortable aircraft and its services"
Prós: "Nothing our tickets had to be cancelled"
Contras: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Prós: "The blankets are nice and soft. Crew is really friendly and accommodating."
Contras: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Prós: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Contras: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Prós: "Plane was clean, staff very friendly"
Contras: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Contras: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Prós: "Crew helpful"
Contras: "Food tasteless"
Prós: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Contras: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Prós: "Excellent service"
Prós: "They are family oriented."
Contras: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Contras: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Prós: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Prós: "food selection & crew courtesy"
Prós: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Prós: "I like to fly on Korean Air. Always done right."
Prós: "Good service. All attendants and crews were nice and friendly."
Contras: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Prós: "Just about everything"
Contras: "Chairs are quite hard and the movies selection limited."
Prós: "I liked the very friendly and helpful flight crew above all. The seats are comfortable and roomy."
Contras: "The food was a bit lacking. I did however enjoy the more Korean culture food."
Prós: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Prós: "Service, comfort, and seat room."
Contras: "Everything was enjoyable on return flight"
Prós: "Service was nice and speedy"
Contras: "Seat was stiff"
Prós: "Delta crew was awesome"
Contras: "Running to flight"
Prós: "Good experince. Crew was fantastic."
Prós: "Everything was so excellent. An absolutely amazing airline to fly with."
Prós: "Indian music in Audio section and Bollywood movies"
Contras: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Prós: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Contras: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Prós: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Contras: "Such a full plane with little space. Made the long flight uncomfortable."
Prós: "Over all, satisfaction service! Food, courteousness & facility"
Contras: "None zero"
Prós: "Watched a great movie "spotlight" on board"
Contras: "Flight was delayed a little"
Prós: "Great service and entertainment"
Contras: "Food was no good"
Prós: "A stewardess accidentally spilled some orange juice on me when serving shortly after takeoff from Incheon, and was extremely apologetic; I have suffered much worse in my fairly long life, I have made much worse mistakes,and it did not bother me at all; I declined the offer of cleaning costs, but the senior stewardess unexpectedly handed me an envelope while I was debarking in Seattle; I discovered it contained cash for the cleaning, an unexpected surprise. The crew overall was courteous, friendly but businesslike, and obviously knew it was their job to make the passengers comfortable and happy -- they did a very professional job of doing so. Three cheers for KAL"
Contras: "The entertainment system is not very important to me. However, it was extremely difficult for me to operate, even to reach the flight progress screen; its primary language of course is Korean, which I do not read or speak, and the required navigation sequences did not appear to me to be logical, Fortunately for me, I am not a TV person and generally read while awake on the flight."
Prós: "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
Prós: "The crew was very respectful and nice"
Contras: "More movie selections"
Contras: "I'm a tall guy so I didn't have enough leg room to lay down"
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
Prós: "The crew was very friendly."
Contras: "Seats can get better."
Contras: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Contras: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Prós: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Contras: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Prós: "The crew was unparalleled. Really. Attentive. Friendly."
Contras: "Nothing could have been better beyond the signs at the gate."
Prós: "Food and leg room"
Contras: "All was fine"
Prós: "Crew was very helpful for everything"
Prós: "The service is excellent. Best of the airlines bar nane"
Contras: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "It was an ok experience, improved by the head of attendants at the end"
Contras: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Contras: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Prós: "More leg room, easy boarding and comfortable flight in economy"
Prós: "Flight not full, so space to move. Great service"
Prós: "The crew was very friendly throughout the 7-hour flight."
Prós: "Servico espetacular"
Prós: "qatar airways"
Contras: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Prós: "Excellent overall"
Contras: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Prós: "I loved the service. All of the attendants were really nice and helpful."
Contras: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "It arrived on Time."
Contras: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Prós: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Prós: "see above"
Contras: "see above"
Prós: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Contras: "The alcoholic drinks on the craft had to be banned for sack of God"
Prós: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Contras: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Prós: "On time and 5 star service"
Prós: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Prós: "Good legroom, friendly crew."
Contras: "The online check in system was down so we all had to line up to check in."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Contras: "the flight was canceled."
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Contras: "asian vegetable meal was uninspired"
Prós: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Contras: "Could have a bit more choice of movies but wasn't bad"
Prós: "First flight was okay"
Contras: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Prós: "Very kind and helping crew.. professional and helpfull"
Contras: "I dont have anything to complain about"
Contras: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Prós: "It was not a full flight. It was ok."
Contras: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Contras: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Contras: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Prós: "Great business class"
Contras: "Broke my luggage"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "Amazing seats and crew"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Contras: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Everything from take off to service to landing. Was superb, real proffessionals."
Prós: "Emirates perfeita"
Prós: "On thiime.Good Meal. Professional flight crew."
Prós: "The attendant helped find me a vegan option at the last second."
Contras: "It was too cold in the airplain"
Prós: "Like the cabin crew... comfortable seat in the business class"
Prós: "Quick boarding. Attentive flight staff. Very quick disembarking."
Contras: "Bathrooms on plane a little messy. But that’s just careless passengers."
Prós: "The crew were nice"
Contras: "Terrible food Outdated entertainment"
Prós: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Contras: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Prós: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Contras: "A lot of background noise when using the supplied headphones"
Prós: "Good everything"
Contras: "The business class section was very run down, old and dirty looking."
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Contras: "I didn't like that my connecting flight was with another airline"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "The flight was excellent, good service and excellent staff"
Contras: "The screen not working I feel very bored"
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Arguably the best service I've ever had on a flight"
Contras: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Prós: "Entertainment and space were great. Lots of options."
Contras: "Crew seemed as tired as I did. The food could have been better for the price."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Contras: "This flight did not happen. It was purchased fraudulently and was caught by Emirates. Please remember all my contact information from your website immediately."
Contras: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "The air hostesses were really sweet and receptive. They cared a lot."
Contras: "Food could be improved on long-haul flights. I was hungry."
Contras: "I didn't get hotel and the staff in the airport were too strict and mean"
Prós: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Contras: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"
Prós: "Seating and hospitality"
Prós: "Service, food, crew and the A380 was great."
Contras: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Prós: "Crew were very hospitable and helpful."
Contras: "More leg room on long international flights."
Prós: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Contras: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
Prós: "The entertainment system has huge offerings."
Contras: "The food could be better."
Contras: "not much choice in the movie selection"
Contras: "The crew should be friendlier while they deliver their service."
Contras: "One really bad movie."
Prós: "Everything was excellent, crew, seat, food"
Contras: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Contras: "Airplane was extremely hot, service was poor"
Contras: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Prós: "Good options for food including meals and snacks! Cabin crew was great."
Contras: "Crew sometimes a little slow responding to passengers paging from their seats."
Prós: "On time departure and arrival, in flight service and comfort."
Contras: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Prós: "Nice crew"
Contras: "Seat on up position are too straight"
Prós: "More leg room"
Contras: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Prós: "Service was great and friendly and attentive"
Contras: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Prós: "Up and down at the right time and place. Great experience."
Prós: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Contras: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Contras: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Prós: "The flight attendants were pleasant and so was the flight."
Contras: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Prós: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Contras: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
Contras: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Prós: "On time Good service Nice crew"
Prós: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Prós: "Food and attentive staff"
Prós: "Most crew very helpful. Great movie and music selection."
Contras: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."
Prós: "Crew behaviour"
Contras: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Prós: "The service, the plane, friendly staff all throughout"
Contras: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Prós: "Customer service and food was great"
Contras: "Planes are old do not have larger entertainment screens and don't have wi fi"
Prós: "The crew was polite and efficient."
Contras: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Prós: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Prós: "This route is covered by an A350 which was nice to discover."
Contras: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Prós: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Contras: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Prós: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Contras: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Prós: "The crew are very nice and helpful."
Contras: "Wish they would improve the food, the bathroom, and the cleanness of blanket and pillow please. It was such long flights from Boston to Hong Kong round trip to stuck in there. The quality and hygiene are important."
Prós: "Amazing service and food"
Contras: "Little cramped bit not bad"
Prós: "Entertainment Nice crew from Japan"
Contras: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Prós: "I liked the smothered flight and the management of time that the crew implemented"
Contras: "The food was almost not edible . I would feel guilty feeding it to my dog"
Prós: "Boarding was fast seats are comfortable"
Contras: "The food was very minimal"
Prós: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Prós: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Contras: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Prós: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Prós: "Crew is lovely"
Contras: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Contras: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Prós: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Contras: "See above otherwise it was good"
Prós: "Food was good and service was satisfying. Staffs are really nice and polite."
Contras: "Seat is a little bit too small, probably cuz im too tall. But still u guys should have a specific section for people 6ft1 and above xD"
Prós: "It was disappointing . Crew was good."
Contras: "Entertainment system was not working. Food was below standard. Boarding was also late."
Prós: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Contras: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Prós: "Cathay Airways offer spacious leg room and a very polite and helpful staff. Cathay prefer to board passenger based on their sitting locations than their ticket class which makes more sense as the last rows board first and don't clog up the plane. Cathay crew kept pumping out noodles and snacks during the flight. it almost felt like being on an airborne restaurant!"
Contras: "Nothing negative."
Prós: "It was only 3 seats across and lots of new movies (current) movies"
Contras: "OMG! There is zero leg room. The seats are hard. And the crying babies with parents who should have never reproduced made this flight help. We tried to get help from crew but they told the parents to quiet kid and t g end walked away"
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Crew was very helpful"
Contras: "More entertainment"
Contras: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Prós: "The crew was friendly and helpful."
Contras: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was amazing. They left snacks and drinks out in between service."
Prós: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Prós: "The crew was really great and helpful"
Contras: "Only thing that could have been better was ginger ale."
Contras: "Movies , Wi-Fi , Live Shows"
Contras: "Flight was late"
Prós: "The crew was very nice. Seats were pretty comfy."
Contras: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Prós: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Prós: "Everything aside from the food and cabin atmosphere."
Contras: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Prós: "The boarding process was much easier and faster. No delayed flights."
Contras: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Prós: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Contras: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Prós: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Contras: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Same as above"
Contras: "SAME AS ABOVE"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: ";Flight attendants very attentive;"
Contras: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Prós: "Efficient, excellent staff and service, beautiful plane"
Contras: "There was a nearly impossible connection time in Zurich."
Contras: "very small seats"
Prós: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Contras: "The seating and leg room is quite cramped"
Contras: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Contras: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Contras: "It was so hot in the plane and there were no air vents to keep air circulating."
Contras: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Prós: "Everything! Very professional, great food"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Contras: "Seats from JFK to Zurich were a little bit squeezed."
Prós: "Fast flight and crew was amazing."
Contras: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Prós: "Great flight. Lots of good food."
Prós: "He service was fantastic."
Contras: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Contras: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Prós: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Contras: "No complaints it was excellent"