Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "it was ok."
Contras: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "fresh baked bread!"
Contras: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Prós: "Crew was very friendly. Seat a pretty comfortable."
Contras: "A little more leg room would be great"
Contras: "comfort, leg room, very crowded, overhead space jammed"
Prós: "Spacious seating available/ snack/staff"
Contras: "No entainment"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Prós: "Hard working on board crew"
Contras: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Prós: "Nice Aircraft, nice crew"
Prós: "Swiss is the best"
Contras: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Prós: "Good product"
Contras: "Seat had some problems, but the crew fixed it for me"
Prós: "Friendly Crew , modern and spacious aircraft B777"
Prós: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Prós: "Short flight and they handed out chocolate"
Contras: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Prós: "All good with this 1:20 min flight."
Contras: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Prós: "Stewards were friendly; snacks were good"
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "Nice staff and inflight service. seats were great"
Contras: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Prós: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Contras: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."
Prós: "Crew was courteous."
Prós: "Polite cree"
Contras: "Crowded plane, long boarding and waiting to be seated"
Prós: "No assists"
Contras: "Poor service"
Prós: "Everything was fine"
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Prós: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "The crew was informative"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "KLM crew exceed our expectations"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "Great crew, comfortable seating with enough leg room."
Contras: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Contras: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Prós: "Crew was very engaging and service was good."
Contras: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"
Prós: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Prós: "Friendly hostesses"
Contras: "Flight was delayed 3 hours"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Prós: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Contras: "Movies available weren't to my taste, which isn't of great importance anyway."
Prós: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Contras: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Prós: "Nice crew"
Contras: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Prós: "In flight crew worked hard"
Contras: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Contras: "Seating is extremely cramped"
Contras: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Prós: "The flight attendants where good and welcoming"
Contras: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Prós: "Crew was positively and smiling."
Contras: "Flight was 44 min late. Could have been on time"
Prós: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contras: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Contras: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Prós: "Nothing. See below."
Contras: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Contras: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Contras: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Prós: "Landing was a disaster"
Prós: "From start to finish there were no hiccups. It was a pleasant journey."
Contras: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Prós: "Food, entertainment options, business class seats that lay flat"
Contras: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Contras: "No place to put my feet. No foot room"
Prós: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Contras: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Prós: "The flight attendants worked very hard Patient and courteous."
Contras: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Contras: "Caótica boarding Uncomfortable seats did not recline"
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Contras: "I remember a time when these flights had entertainment on them..."
Prós: "Nice flight freindly staff"
Contras: "Not comfertable chairs"
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "easy boarding"
Contras: "bad seating. you previously provided a comfort kit but discontinued it."
Contras: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Prós: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Contras: "No tv, maps or entertainment at all."
Contras: "Complete lack of information and abrupt staff when flight was delayed"
Contras: "The seats were uncomfortable."
Contras: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Contras: "Please change food, enough of pasta every time."
Contras: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"
Prós: "Great grew, great flight. Thank you!"
Prós: "On time, smooth takeoff and landing, friendly staff and crew"
Contras: "Everything was fine, even the legroom"
Prós: "Great crew, efficient boarding, on time"
Contras: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Prós: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Contras: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Prós: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Contras: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Contras: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Prós: "Comfort seat. Good mouvies"
Contras: "The aircondition was to high. I was almost frozen."
Contras: "My luggage was lost again It is the second time in a row that happens"
Prós: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contras: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Boarding took 3,5 hours it was a disaster
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
Carry-on restrictions are stringent not allowing carry-on sizes suitcase we have brought on many other flights, boarding is disorganized and slow and delays this causes combined with too short of layovers to allow passengers and luggage to make connecting flight causes extremely rushed connections where all of our checked bags did not make it onto flight back to the US
Carry-on luggage restrictions extremely stringent- did not allow carry-on sized suitcases we have brought on other flights, boarding is slow and disorganized delaying take-off and making difficult to get to connecting flight
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Flight was overbooked. Crew did a great job but passengers weren’t nice and really not patient. Flying in these times is not the best idea tbh.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "It was good enough."
Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Prós: "Nada. Assento não reclinava"
Prós: "Excellent service, friendly crew, economy seat was ok even if I’m 6’ 1”"
Contras: "Food was not very good, inflight headset available but very, very low quality for such a noisy environment and their own headset plug would not match the plug type of the entertainment center!"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "Definitely the food!!"
Contras: "Better entertainment"
Prós: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."
Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."
Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Everything was on time"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Really not many things to complain about on this kind of flight."
Contras: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Crew was wonderful and I love flying Lufthansa always:)."
Contras: "Onboard entertainment didn’t have good selection for me for such a long flight 4 different flights I took.And some of the touch screens didn’t work properly:(."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "They lost my bag"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
o voo foi cancelado por causa da covid-19. ainda me devem o dinheiro da viagem num total aproximado de 2000 €
Comissário não era muito simpático, ao contrário do voo de ida, quando a comissária era super solicita,. Quanto ao pão do café da manhã gelado, o que não é muito legal pra quem está acabando de acordar, no mais estava bom!
Conforto nos assentos poderia melhorar.
A atenção dos comissários e a comida
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
No mínimo uma garrafa de água.
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Contras: "Informação e não mentir"
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Tap was great for the long flight"
Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Prós: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Contras: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "Newer planes, good service"
Contras: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Prós: "The flight was smooth, and the crew very friendly."
Contras: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Prós: "Da comida."
Contras: "O cumprimento do horário."
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Contras: "Embarque em Lisboa"
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Contras: "Não terem extraviado minha bagagem em um voo direto."
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "Crew and on time flight"
Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Contras: "Ontem tripulação pouco experiênte"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Serviço excelente"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"
Contras: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Contras: "Aeronave é mais velha"
Prós: "The flight itself was good."
Contras: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."
Prós: "Overhead luggage space"
Prós: "Não houve contratempos"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
Contras: "Delay and food - terrible"
Contras: "Atraso de 3h e meia, isto não é normal!"