I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Contras: "Uma excelente experiência viajar pela Azul. Super recomendo"
Prós: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Contras: "o atendimento da tripulação"
Contras: "more and more current movie options"
Prós: "Aeronave confortável, tripulação prestativa, bom entretenimento, ótimo pouso."
Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"
Contras: "O pouso poderia ser melhor. Muito ruim o pouso."
Prós: "Infraestrutura do avião e serviços oferecidos."
Contras: "Preço da passagem"
Prós: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Prós: "2 seats, not 3, in this part of Economy"
Contras: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Prós: "Great experience overall"
Contras: "No complaints"
Prós: "Avião menor, mais confortável"
Contras: "Maior oferta de vôo VCP SSA Chegada muito tarde em SSA"
Prós: "The crew was amazing"
Contras: "Atraso de 50 minutos"
Prós: "Gosto muito de viajar com a Azul"
Contras: "Faltou o meu lanchinho favorito, o de queijo, kkk"
Prós: "Nothing in special."
Contras: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Prós: "We got all of our bags! No lines. Smooth sailing"
Contras: "Very narrow seats"
Prós: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Contras: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Contras: "Saudades da tela com opções de entretenimento. esse azul play nao funciona"
Contras: "Houve atraso sem a menor justificativa aos passageiros"
Contras: "Embarque pode melhorar"
Prós: "Aeronave em ótimas condições e bastante confortável"
Contras: "A refeição, não tinha disponibilidade de todas as opções do menu e a comida não estava saborosa."
Contras: "O voo atrasou , a tripulação de solo de Teresina não informou para a tripulação de Campinas sobre a minha conexão e mesmo chegando em Campinas antes da decolagem do próx voo, não me Esperaram para a conexão de Lisboa . Perdi o voo"
Prós: "Mehor companhia,tudo perfeito"
Contras: "Nda,foi tudo de bom."
Prós: "Vôo tranquilo"
Contras: "Vôo atrasado em 2h. Chegamos em Viracopos praticamente dentro do horário, somente com com 25 de atraso mas mesmo assim cancelaram o meu vôo de conexão para Cuiabá o qual eu paguei mais caro por ser um vôo mais cedo e a minha vida ficou toda atrasada por conta disso. Tenho poucos dias de férias com minha família aqui no Brasil e perdi horas preciosas por conta disso ."
Contras: "Comida - preferível vender que servir aquilo que a azul serve"
Contras: "Conforto das poltronas"
Prós: "My seat 28H didn't recline"
Contras: "Fomos enganado pela equipe de do aeroporto. Quando fui despachar a bagagem, eles elevaram que a aeronave seria trocada e poderíamos a conexão. Mas tinha um amigo meu no mesmo voo e ele embarcou normalmente e chegou no horário estimado. Uma safadeza da equipe de Porto Alegre."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Prós: "Consegui antecipar o último voo."
Contras: "Primeiro voo atrasou"
Contras: "Organização em Lisboa."
Prós: "Da tripulação"
Contras: "O entretenimento"
Prós: "Tripulação muito atenciosa"
Contras: "Entrega de bagagem em Viracopos. Péssima"
Contras: "Achei tudo bom"
Contras: "More recent movies on board"
Prós: "A rapidez no embarque depois de autorizado com muito atraso"
Contras: "Atrasou muito sem explicações da tripulacao"
Contras: "Equipmento... assento sem encosto de cabeça horrível"
Contras: "Conexão atrasada e quase perdi o voo de viracopos para Brasília"
Prós: "Fizeram o que puderam"
Contras: "Conforto e entretenimento"
Prós: "A azul é a melhor companhia aérea brasileira hoje. Aviões muito confortáveis e funcionais. Check in prático, direto no app e cartão de embarque na Apple Wallet, sem carregar papel. Excelente! Gosto muito do Sky à bordo, que possibilita entretenimento durante todo o vôo. Ótimo."
Contras: "O grande ponto negativo (e não é só a Azul) é a redução dos serviços aos passageiros (como franquia de bagagem, cobrança na marcação de assentos, serviço de bordo), sem a redução do valor das passagens. As companhias aéreas restringiram os serviços, mas continuaram cobrando como antes."
Prós: "Pela primeira vez vi fazerem um passageiro espertinho que estava na fila de prioridade e não era, voltar para a fila correta na hora do embarque."
Contras: "O Azul play só funcionou quase no meio da viagem. Havia marcado assento Espaço Azul, mas não havia essa opção na aeronave. O ambiente estava com odor ruim, azedo, provavelmente vômito. O Vôo saiu 20 min atrasado."
Prós: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Contras: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Contras: "O sistema de audio/video estava inoperante. Luz do lavabo com defeito"
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Great flight Will go again!
Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Very nice crew and great food"
Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."
Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."
Prós: "The crew was very kind"
Contras: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Prós: "Confort and kindness"
Contras: "It was too cold"
Prós: "Usual faultless KLM experience"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Contras: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "Boarding was quick and flight was calm"
Contras: "The coffe and breakfast."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Very friendly crew and on time with no problems."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The flight arrived a few minutes early."
Contras: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Prós: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Prós: "Face recognition was amazing"
Contras: "Too hot on plane"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Contras: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Prós: "Food and staff behaviour"
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Contras: "Flight departing late."
Prós: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contras: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Prós: "Excellent very good"
Contras: "Everting so good ex"
Prós: "Premium economy service was good."
Contras: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Crew are the best!"
Contras: "tout est à revoir !"
Contras: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Prós: "Tripulação excelente."
Prós: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contras: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Prós: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contras: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Prós: "The crew was amazing and extremely helpful!"
Contras: "The food could have been better"
Prós: "Had decent room space seats comfortable"
Contras: "My luggage could have arrived for a start"
Prós: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Contras: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Prós: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Contras: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Contras: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Prós: "Good food and crew"
Contras: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "The transfer times were excellent"
Prós: "Nice staff. Flight on time."
Contras: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Intranet meant I could watch movies on my iPad"
Contras: "Seats are very uncomfortable"
Prós: "Food was ok."
Contras: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Prós: "The crew were polite and friendly"
Contras: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Prós: "The staff..the attentions..food."
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Contras: "they lost our luggage very inconvenient"
Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Prós: "Service and crew are great"
Prós: "Liked the transfer"
Prós: "Not much but the staff"
Contras: "No room, boarding was slow, zero bag or legroom"
Prós: "The cabin crew was super patient and accommodating of the passengers."
Contras: "Cramped quarters"
Contras: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Prós: "Boarding this large plane went relatively quickly and orderly."
Contras: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Prós: "Food and service was good and price was acceptable"
Contras: "Very long route"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "It was ok fligh"
Contras: "Food was not so good"
Prós: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contras: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Prós: "Plenty of seat space"
Contras: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Contras: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Prós: "Cabin crew very friendly and caring."
Contras: "Airport services and lounge are OK."
Prós: "Crew very professional and nice food Boarding process well organized"
Contras: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Prós: "Flight was only 50% full. Room to spread out."
Contras: "Leg room cramp. Flight arrived late as a result missed connection home."
Contras: "the food is terrible."