O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Prós: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Contras: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Contras: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Prós: "Crew was very welcoming and nice"
Contras: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "The crew was very nice"
Contras: "Everything else"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Contras: "New Flight crew."
Prós: "All good."
Prós: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Contras: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Contras: "Food offered in first"
Prós: "The crew was amazing! They were all so nice and helpful"
Contras: "The WiFi didn’t work"
Prós: "The only thing I liked about the experience and flight was the Delta Sky Club"
Prós: "The crew. The option of movies! The plane ride."
Contras: "The coffee could’ve tasted better."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Prós: "Crew was awesome. Movie was awesome. Delta always comes through."
Contras: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Prós: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Contras: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Prós: "low passengers, OK crew"
Contras: "crew was a bit cold, but OK"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Crew was friendly and graciously got the hot tea I wanted."
Prós: "Delta always does a superior job - domestically and internationally!"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Crew was awesome. Always available if needed"
Contras: "Food was just ok. Could have a little more movie selection"
Prós: "The crew was amazing my daughter is still talking about how nice they were to her."
Contras: "Nothing at all!"
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Nice plane and super nice crew."
Contras: "The person next to me"
Prós: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Contras: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "The plane condition."
Contras: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."
Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Contras: "Information on arrival time was not correct"
Prós: "Flight and the crew!"
Contras: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Refeições de alto nível"
Prós: "Crew was helpful and food was very good"
Contras: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Prós: "General flight journey"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Crew was ok."
Contras: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Contras: "Delays, took my hand luggage into the hold,"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "Long haul flight made pleasant by KLM"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Prós: "Crew was awesome"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "Shirt flight but well catered, boarding was efficient and quick."
Contras: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The crew was efficient. Flight left on time. Food and wine served."
Contras: "No entertainment."
Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Preço muito elevado - usd 2100 one way em economia é de mais
Flights on time, planes up to date with clean toilets, comfortable seats and working IFE. Helpful Lufthansa staff. Food was good, but can always be better, esp vegan and vegetarian food loaded from the USA. Overall great experience.
We were on a new plane with Lufthansa and everything was clean and seats were comfortable. Staff was courteous and food was good. The only airline that still provides real silverware and not plastic.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Plane was very delayed. US agents unhelpful in connection flt and in seating. No real info given on delay.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The food was excellent, and the crew was nice"
Contras: "There was a delay on the boarding and they didn't provide a reason."
Prós: "everything from the boarding and check-in process to in flight comfort."
Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "There were many comforts to the plane even in economy."
Contras: "There is little leg room in economy for someone over 5’11”"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Contras: "The seating was very close. Not enough room to sleep comfortably."
Contras: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Contras: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "Crew. Courteous, engaging and supportive, of-course with a smile."
Contras: "Nothing on this flight"
Contras: "WiFi didn’t work most of flight and when it did required payment."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Crew friendly"
Contras: "Waiting in the line long then expect"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Prós: "Crews were very friendly"
Prós: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Contras: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Prós: "Great business class seats. Plenty of room and comfortable."
Prós: "I arrived at my destination completely unstressed."
Contras: "Security checks, but this is unavoidable"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Contras: "Flight was delayed for 4+ hours"
Prós: "Great and friendly crew"
Contras: "In-flight system had some problems and seats seemed a bit uncomfortable"
Contras: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Prós: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Contras: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Contras: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Contras: "Plane is old and entertainment facilities are no longer appropriate"
Prós: "The cue lines per zone are a brilliant idea!"
Contras: "An explanation to passengers as to why there was a backup between the gate and the plane."
Prós: "The cue lines per zone are the most brilliant idea!"
Contras: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Contras: "Not to be late ,and not to loose my luggege"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Great seat. Comfortable. Quick boarding."
Contras: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Prós: "It was only 2 hours"
Contras: "Small plane, no movies"
Contras: "they lost our luggage very inconvenient"
Prós: "Onboard crew was friendly. Dinner was good"
Contras: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."
Prós: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contras: "Slight issue with headphone connection, was not the only passenger."
Prós: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Contras: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Contras: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Contras: "No offer of snack with no egg in it."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Prós: "La entrada"
Contras: "El resto de cosas"
Contras: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Contras: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Contras: "The room between seats is unbearable."
Contras: "no vegeterian sandwiches very disappointed"
Prós: "Staff was nice"
Contras: "MD planes are old and not very comfortable."
Prós: "Smoothness of flight and service"
Contras: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "It es a good flight back"
Contras: "Items missing on duty free purchases"
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "Crew was good. Seats comfortable."
Contras: "The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,"
Contras: "Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Group boarding"
Contras: "Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats"
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "Crew seemed happy"
Contras: "Absolutely no leg space and I'm only average height"
Contras: "Nothing except the airport"
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "New Years flight... very special. Great staff and grear entertainment on board"
Contras: "The flight data was not showing... could have been interesting especially on a New Years flight"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Contras: "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Prós: "Good flight, no complaints"
Prós: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Contras: "Delays! Delays! Delays!!"
Contras: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Prós: "Decent snaks. It gets you there."
Contras: "It’s your basic flight from A to B. Nothing fancy."
Contras: "Was not offered a drink whole others around me were. Don't know why."
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "Kind crew helping a frightened passenger"
Contras: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Contras: "Delays delays and delays"
Contras: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Prós: "Got a baby cot, offered wine for dinner and arrived 20 mins earlier than scheduled"
Contras: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Contras: "Overbooked. Bumped off - next flight more than 7 hours later."
Contras: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "Seats were somewhat spacious."
Contras: "This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served."
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Prós: "The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down."
Contras: "Abandoned at Gatwick after midnight."