Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."
Prós: "The crews were pretty great!"
Contras: "The regulating of the temperature."
Contras: "Information on arrival time was not correct"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "The aircraft"
Contras: "No overbooking next time!"
Contras: "I congratulate the KLM crew!"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Contras: "Travelled business class and was ace experience"
Prós: "Refeições de alto nível"
Contras: "Flight got delayed 30 minutes"
Prós: "No delay and nice staff"
Prós: "General flight journey"
Prós: "Pleasant flight"
Contras: "We were delayed & missed our connection"
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Prós: "The crew are amazing! Attentive and friendly."
Contras: "The seats could have been bigger."
Prós: "Just the cabin crew being nice"
Contras: "Punctuality KLM is always late"
Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Contras: "Long haul flight made pleasant by KLM"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Prós: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contras: "Boarding could be better"
Prós: "Employees were very friendly"
Contras: "The seats were very small"
Contras: "Nothing special"
Prós: "Very friendly and helpful crew."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "Crew was great. Flight was clean."
Contras: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Contras: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Contras: "Helpful flight attendant, kind check in attendant"
Prós: "To reach the goal."
Contras: "Food. Time."
Prós: "Competent crew"
Contras: "Flight was badly delayed."
Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."
Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"
Prós: "Easy, efficient"
Contras: "Entertainment, food, comfort"
Prós: "Check in at the airport gate was handled professionally."
Contras: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Prós: "Crew and food were amazing!"
Contras: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Prós: "The flight itself was pretty good."
Contras: "Over 30 degrees Celsius at Hamburg airport. They don’t even have a decent air conditioning system! How unbelievable is that? Even in africa or South America the airports are more comfortable in terms of internal temperatute. Hambur airport was like a greenhouse. and all passengers there were like roasted turkeys inside a giant hot oven! Worst airport experience ever!"
Prós: "The food was great and the staff were excellent."
Contras: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Prós: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Prós: "The water bottles, pillow, and earbuds were on the seats."
Contras: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Prós: "Staff efficient."
Contras: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Prós: "Aisle seat"
Contras: "Nothing was complimentary"
Prós: "Seats were comfortable. Nice crew very friendly and attentive"
Contras: "No in flight entertainment, but nice overall flight. Would do it again"
Contras: "The seats were very uncomfortable"
Prós: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Contras: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Contras: "Only one free soda. Beer and wine for a fee."
Prós: "The crew was very kind"
Contras: "Nothing :)"
Contras: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Prós: "Crew were pleasant."
Contras: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Prós: "Good flight."
Prós: "Comfortable seats and attentive crew!"
Contras: "Old movies not up to date."
Prós: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Contras: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Prós: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Contras: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Prós: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Prós: "Easy kiosk check in, baggage drop off, good service."
Contras: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Contras: "The seat next to me was open and they moved someone over next to me."
Contras: "Seats very narrow and tight."
Prós: "Smooth flight with friendly crew"
Contras: "Small plane"
Contras: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Prós: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"
Contras: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Prós: "Quick flight easy on and off."
Prós: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Prós: "Wheel chair service excellent."
Contras: "No wet wipes on the food trays !"
Prós: "Space between rows of seats was excellent"
Contras: "No options in menu. No free wine, beer and other spirits."
Prós: "Everyone was friendly and helpful."
Contras: "Would have liked more options for Movies."
Prós: "Everything was good"
Contras: "Everything was good"
Prós: "The plane was new, great seats and staff"
Contras: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Prós: "I wish there were more snacks during flight."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "El entretenimiento"
Contras: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Contras: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Prós: "The crew and the food were great!"
Contras: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Prós: "The crew was OK, but nothing special."
Contras: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Prós: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Prós: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Contras: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Prós: "Incredible staff. Super polite"
Prós: "Crew was solicitous."
Contras: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Prós: "Average crew. Average seat."
Contras: "They could have controlled screening babies better. They just let them scream....."
Prós: "Food and drinks very good"
Contras: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Prós: "In flight entertainment was great"
Contras: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Prós: "The cue lines per zone are the most brilliant idea!"
Contras: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Prós: "Crew members"
Contras: "Up to 1 hour late and they leaved my baggage in Paris"
Contras: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Prós: "Cheap ticket"
Contras: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Prós: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contras: "Le capitain et l’aterrisage"
Contras: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Contras: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Prós: "It was on time"
Contras: "Hard seats Boarding was 35 min delayed"
Prós: "Great service, decent food"
Contras: "There was no WiFi on the plane"
Contras: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Contras: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Contras: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Prós: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contras: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Contras: "No offer of snack with no egg in it."
Prós: "Boarding was on time"
Contras: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Contras: "I don’t know why they keep making boarding with stairs and bus."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Prós: "Free snack and drinks. Good service."
Prós: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Contras: "The room between seats is unbearable."
Prós: "Nothing particular"
Contras: "Nothing particular"
Contras: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
a comida estava gostosa, diferente do que vinha sendo...
Não apanhei o voo devido a atraso no primeiro
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
A atenção dos comissários e a comida
Você não consegue resolver nada com o call center
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Informação mais clara sobre testes necessários
Um pouco mais de organização na hora do embarque
Contras: "O uso de mascara não foi obrigatório"
Contras: "Seats are very uncomfortable in all planes"
Prós: "Great customer service!"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Contras: "TAP doesn't understand the first thing about customer service."
Prós: "It was on time and everything went well"
Contras: "They could have offered more water"
Contras: "The flight was delayed. Food is miserable."
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "Crew was awesome, seat spacing comfort not so much."
Contras: "Need to have seat upright to use trays to eat on flight"
Prós: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Contras: "Deben mejorar la comodidad de los asientos"
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "The price!"
Contras: "Much more but with this price you can not expect much!"
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Contras: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Prós: "The crew was very friendly and food was very good."
Contras: "The toilet sinks were clogged and dirty."
Contras: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Prós: "Space in the cabin"
Contras: "Language included"
Contras: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Prós: "The food and crew"
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "The crew"
Contras: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Contras: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
The food I wanted to order was not available
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Contras: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Prós: "Save you money and avoid this airline."
Contras: "Complete overhaul of the company."
Prós: "Seat was comfortable and we landed on time, even after leaving late."
Contras: "Crew needed better attitude."
Contras: "We never got there"
Contras: "Check in was not available and had to fly standby despite having reservation."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The crew was nice and friendly."
Contras: "The plane was extremely dirty, almost disgusting!"
Contras: "The flight was delayed, then we loaded onto an airport bus where we stood, sweating, for about 10 minutes before the bus left. Once we got on board it took forever for people to be seated, and some people were having their seats switched and others couldn’t find anywhere to put their luggage."
Prós: "Flight attendants seemed nice."
Contras: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Contras: "I missed my flight and Vueling was not helpful"
Contras: "I was unable to check in online (and I tried multiple times with multiple devices). I got the unhelpful message that I simply couldn’t “check-in at this time.” This left me thinking that I should keep trying. A more specific error message would be more helpful."
Prós: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"
Contras: "Pay for all, it's ridiculous for the price of the ticket"
Contras: "I missed the rental car"
Prós: "They are always late not much room."
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Efficient boarding and departure. Clean aircraft."
Contras: "Seats are too close together. This is the first time my knees the seat ahead of me."
Prós: "This was a standard flight.... there was nothing special about it...."
Contras: "Arrasou muito, quase 2 hrs"
Prós: "On time professional crew"
Contras: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Contras: "The second time in one month that the planes takes off with almost an hour of delay without anyone giving any explanation"
Prós: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Contras: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Contras: "At the check in gate the man made us pay for the luggage we carried on the plane"
Prós: "We arrived safely"
Contras: "Vueling—couldn’t figure out how to have us pay extra money for overweight bags It took us almost an hour to get thru the line bc our bags were too heavy, then the agent couldn’t figure out how to charge us for the extra $, so after 15 min, they just let us go without paying Then, it too forever to get thru security THEN, our flight was delayed, but they still told us to go to the gate and board, even tho there was no crew yet And then, we had to go down 2 flights of steps to take a bus to the plane and then take a flight of steps up to the plane. Then, our seats were dirty with cups and garbage Then the captain said we needed to refuel. Said it would take 5 more minutes but it was more like 25"
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "Comfy seats, plenty of legroom"
Contras: "Took forever to board"
Prós: "It was comfortable, clean and efficient."
Contras: "The crew didn’t know f they had any vegan food."
Prós: "Everything perfect"
Contras: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."
Prós: "on time arrival"
Contras: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Contras: "Uncomfortable seats. Extremely crowded"
Prós: "Excellent check in . Before time arrival."
Prós: "Muy bueno y tranquilo el viaje"
Prós: "Flight in time, no waiting and well organice. At landing waiting time for gate was short."
Contras: "A tripulação demorou a chegar, e por isso o embarque atrasou. Demoramos a decolar e chegamos com atrasos"
Prós: "Disposição e espaço dos assentos, atendimento e presteza dos funcionários."
Contras: "Faltou a oferta de água"
Prós: "Tranquilidade no voo sem turbulência"
Contras: "A comida e paga"
Contras: "Flight was late. Lost my luggage"