Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Prós: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Contras: "In-flight entertainment films were a bit limited"
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Contras: "Foot rest in economy, gluten free meal is poor (except bread)."
Contras: "1 hour delay due to weather"
Prós: "Voo rápido e tranquilo"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "It was fine!"
Contras: "No problems there... Everything was fairly well organized..."
Prós: "Food and service in business class were splendid."
Contras: "Absolutely nothing"
Contras: "Missed this flight due a layover and had to wait in the airport overnight."
Contras: "Nao permite reserva de assentos nem no checkin online"
Contras: "Atrasso, comida ruim"
Prós: "Inflight service was good."
Contras: "Seat was a little uncomfy"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "Large screens, reusable dishes + silverware"
Contras: "Plane was old, felt more squished and the seats did not decline. Also very note."
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Contras: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Contras: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Contras: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."
Prós: "Extras provided - eye mark, socks etc"
Contras: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Prós: "Staff"
Contras: "Seats, food and service"
Prós: "Onboard food was good"
Contras: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Prós: "great crew and flight!"
Contras: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Contras: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Contras: "The food was low quality and delivered in a demeaning fashion."
Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "Food was tasty and fresh but staff cold and aloof"
Contras: "My flight was cancelled without any notification and a choice to reschedule."
Contras: "Flight was canceled and I missed all subsequent connections"
Prós: "Food was pretty good."
Contras: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Prós: "Service, food, entertainment is off the charts!"
Contras: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
Prós: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Prós: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
Prós: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Contras: "Nothing"
Prós: "Very comfortable seats and BIG aircraft."
Prós: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Contras: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."
Prós: "The crew and the service. Plus the choices for entertainment"
Contras: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Seats ok. Crew is super. Drinks offered"
Contras: "Nothing, AF rocks"
Prós: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Contras: "N/A"
Contras: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Prós: "n/a"
Contras: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Prós: "rien"
Contras: "tout est à revoir !"
Contras: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Prós: "Spacious business class seats, excellent meals"
Contras: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Prós: "Great food and friendly crew."
Contras: "Seatback system was old and not very functional."
Prós: "Crew was very friendly and seat in KQ is super comfortable in Business."
Prós: "Nada"
Contras: "Horário"
Prós: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Prós: "Crew was very friendly. Food was excellent"
Prós: "Tight seat, was moved out of exit row because of my age"
Contras: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Prós: "great food, entertainment and seat comfort"
Contras: "nothing"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Prós: "The staff..the attentions..food."
Prós: "Extremely hot the plane"
Prós: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Prós: "Nothing"
Contras: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Contras: "Tiny uncomfortable seats."
Prós: "Flight attendants were very nice"
Contras: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Prós: "Modern aircraft with power, big screens etc"
Contras: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Prós: "Everything was fine"
Prós: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Contras: "I just expected better toilet bag for business but what was given out was just basic."
Prós: "Food was good. Crew nice and professional."
Contras: "Landing was not so smooth."
Prós: "Staff"
Contras: "We were 2h late"
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Prós: "Nice staff, very professional and helpful."
Prós: "nice drink selection on board flights"
Contras: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Prós: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contras: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The friendliness and courtesy of the staff."
Contras: "One piece of my luggage was left behind in Paris."
Prós: "Fine for a 45-50 minute regional flight."
Contras: "Wouldn’t be great for long-haul flights."
Prós: "Flight attendant was very nice."
Contras: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Contras: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Prós: "Free snack and drinks. Good service."
Prós: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Contras: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
The flight was amazing indeed.
O espaço entre as poltronas são ótimos, tornando a longa jornada mais confortável. O atraso para decolagem foi bem estressante, pois quase não houve informações por parte da companhia. Um ponto positivo para as comissárias de bordo que são extremamente gentis e simpáticas.
O processo de embarque em Luanda é extremamente bagunçado e confuso
Prós: "Leg space was great and bathrooms were wider than usual."
Contras: "The entertainment center was falling, the touch screen was not working well, and the movies were all very outdated. There was no USB charger."
Prós: "Punctuality of the flight and the pilots did an amazing job"
Contras: "There was not in flight entertainment few broken handsets, broken seats"
Contras: "Old plane with no entertainment. The flight was schedule for 7:10pm then changed to 8:20pm then changed again to 11:50pm."
Contras: "Plane is old and had no entertainment"
Prós: "The flight was really cheap. Although you get what you pay for. My seat didn’t have entertainment working. This is not the first time that it happens and the crew only look at your face and say sorry. Doesn’t do anything about it."
Contras: "Entertainment working, better food, not allowing passengers with 3 big luggages as carry on."
Prós: "Espaço entre bancos."
Contras: "Falta de informação no site sobre destino final. Falei com atendente da TAAG por whats que também informou errado, parecia não ter nem pesquisado, disse que era por conta do fuso horário... Meu horario de chegada era 3:30 no dia da compra e depois mudou p 5:30 e eu não sabia q seria por conta deste ultimo horario ser de RJ, achei que a ultima parada seria em SP e assim perderia o voo marcado de SP para Navegantes. Por fim, comprei outra passagem em cima da hora pq não daria tempo de fazer a conexão mas o voo chegou às 3:40. Olhei no site, falei com atendente pelo whats e ng me ajudou. por fim, 400,00 a mais por uma passagem que não fiz uso. Tripulação antipática e por vezes, grosseira."
Prós: "Espaço entre bancos muito bom."
Contras: "Falta de informação no site sobre destino final. Falei com atendente da TAAG por whats que também informou errado, parecia não ter nem pesquisado, disse que era por conta do fuso horário... Meu horario de chegada era 3:30 no dia da compra e depois mudou p 5:30 e eu não sabia q seria por conta deste ultimo horario ser de RJ, achei que a ultima parada seria em SP e assim perderia o voo marcado de SP para Navegantes. Por fim, comprei outra passagem em cima da hora pq não daria tempo de fazer a conexão mas o voo chegou às 3:40. Olhei no site, falei com atendente pelo whats e ng me ajudou. por fim, 400,00 a mais por uma passagem que não fiz uso."
Prós: "Nothing"
Contras: "Never fly TAAG again"
Contras: "Planes need to be better maintained especially the in-flight entertainment."
Prós: "Punctuality"
Contras: "Crew was so friendly"
Contras: "bad food and the people were not nice."
Prós: "All service on time"
Contras: "Nothing"
Prós: "Comfortable seating. Was able to get some sleep."
Contras: "No WiFi in Luanda lounge !"
Prós: "Large seats , plenty legroom. Decent service."
Contras: "No WiFi in Luanda lounge !"
Prós: "Nothing"
Contras: "Nothing- dirty, old craft, your seat - someone is seating on your seat, and you need to find another seat"
Contras: "The plane delayed for more than 2h30min and explanation for it. I informed the crew I have diabetes and needed water/food. No answer, they attended me and heard my concerns when they were informed by a friend I was with "Hypoglycemia." I had vomit and a bad trip. I will think twice before doing it again!"
Prós: "Da comida e conforto do avião"
Contras: "Do atendimento dos funcionários no embarque de Kyanda e não gostei do atendimento da tripulação"
Prós: "Voo rápido sem atrasos"
Contras: "Só não gosto muito de pegar aquele ônibus para entrar no avião"
Prós: "Spacious ,new planes . Friendly crew . Great value for a relatively cheaper flight than other airlines ."
Contras: "Entertainment system lacked content , they should consider loading a greater variety even if it is older content . Food was decent but received some rock hard rolls and crossiants."
Prós: "The plane from Capetown to Luanda was a slightly older refurbished plane which meant more leg room which was really nice . The food was good and service friendly."
Contras: "The entertainment system had very limited preloaded content."
Prós: "Crew and staff excellent"
Contras: "food not good and no movie access"
Prós: "The staff at Cape Town and Lisbon were excellent and helpful"
Contras: "Luanda airport not traveler friendly...long queues, very hot and our passports and hand luggage were checked 4 times!!!! no access to the movies on route Cape Town to Luanda and back again..."
Contras: "rep said the bag would tranfer on the plane i was on. i had to continue on without it. just hope its at the airport when i leave for lima on the 26 th"
Contras: "no clothes for three weeks because my bags were not put on the plane with me. all could of been avoided if permitted to carry on bag as planned. i was able to carry on my bag on other carriers. most inconvenient"
Prós: "The foot rest under the seats was very nice"
Contras: "bags were lost, I had another flight 36 hours later. I was going to a conference and my suits were in the lost bag, because i was flying to brasil (not my home) on a brasilian passport I was not given any money to purchase clothes for my conference. the flight delayed 2 hours. poor entertainment selection. i will NEVER EVER fly TAAG again!!"
Prós: "The foot rest under the seats was very nice"
Contras: "when i purchased the tickets excess baggage was 80 USD, when I got to the airport it was 250 USD even though the website said 200 USD. They checked my bags through before i presented a payment receipt, I was not able to pay because I could not afford it. The crew took 2 hours to find my bags and bring them back, I lost all time at the airport (I arrived 3 hours before the flight). was not able to eat, or drink anything before boarding. I made it to the gate 5 minutes before it closed. Food ran out by the time it got to me and the only option was sea food. movie options were old and limited. the plane delayed."
Prós: "Comissário, comida e espaço para as.pernas"
Contras: "Poltronas e entretenimento defeituosos. Embarque desastroso."
Prós: "Overall the planes were neat, spacious and well presented. The staff were decent and did a good job. The food was also good/fair. Overall I would fly with TAAG again except for -->"
Contras: "The inflight entertainment wasn't all that great with limited choices available. However...LUANDA Airport and staff were the WORST! On both occasions it was difficult to find a person who could even speak english, the airport is a rip off (the most expensive I've ever experienced), the ground and airport staff were mostly an array of disinterested, impolite, unhelpful, buffoons. I would not want to fly TAAG again in order to avoid any layover in Luanda longer than 2hrs."
Prós: "Fast flight after take off"
Contras: "There was a delay of about 30 min. Flight too full"
Prós: "Excellent meal, generous baggage allowance."
Prós: "TAAG - Conforto da aeronave, pontualidade e não estar muito cheia."
Contras: "Taag - Pouca simpatia dos comissários de bordo e alimentação servida no voo terrivel."