Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
Prós: "Everything about the trip was great excellent customer experience"
Contras: "If I got to sit in first class coz the plane was so empty haha"
Contras: "No gate for departure or arrival. No business class longe in Cape Town."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Absolutely nothing."
Contras: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Prós: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Contras: "Nothing really."
Prós: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Contras: "Nothing! Everything was great! It if was free that would be perfect!"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Service and entertainment."
Contras: "Food."
Prós: "Servico espetacular"
Prós: "Too tired after almost 24 hours traveling. No complaints."
Prós: "Foods were great."
Contras: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Contras: "For 1.5 kilo overwait I’ve been charged $65"
Prós: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Contras: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Prós: "I took advantage of the upgrade offer, and it was well worth it."
Contras: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Prós: "Overall services"
Contras: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Prós: "Overall services"
Contras: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Prós: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Contras: "No complaints."
Prós: "On time and efficient"
Contras: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Prós: "Crew"
Contras: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Prós: "Seat was comfortable entertainment was nice food was excellent"
Contras: "Nothing"
Prós: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Prós: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Contras: "seats are a bit tight"
Prós: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Prós: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Contras: "Nothing!"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "Hospitality"
Contras: "Food"
Prós: "The crew on my side of the cabin was very good."
Contras: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Prós: "Hospitality"
Contras: "NA"
Prós: "Some how it was a good experience"
Prós: "The was very hospitalty"
Contras: "Every thing was amazing"
Contras: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Contras: "It was all good"
Prós: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Contras: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Prós: "Everyone on duty!!"
Contras: "Plane configuration; seats were a bit cramped, knee space."
Contras: "Luggage was lost"
Contras: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Prós: "Crew was amazing and very helpful"
Contras: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Prós: "Excellent crew, who make each person important."
Contras: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Prós: "Voo"
Contras: "Embarque com finger e mais próximo do gate"
Contras: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The crew is good."
Contras: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Prós: "Crew was very calm, courtesy, and cheerful."
Contras: "It was my first flight ever. So it was perfect thank you Emirates"
Prós: "Great food & great entertainment. Love the free WiFi"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "Alimentação!!"
Prós: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Contras: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Contras: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Contras: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Contras: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Prós: "The food was nice and the crew were friendly."
Contras: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Great service and attitudes by staff."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Prós: "Tudo"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Contras: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Prós: "Emirates perfeita"
Contras: "Nada"
Contras: "Very poorly organized boarding"
Prós: "Everything"
Contras: "Nothing. The video quality and sound were not great"
Prós: "The crew were nice"
Contras: "Terrible food Outdated entertainment"
Prós: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Contras: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."
Prós: "Flight delayed 7:16 hours"
Prós: "Not much"
Contras: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Contras: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Contras: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Contras: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Prós: "The food and the ICE video center"
Contras: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Contras: "That I had top travel to FLL ibnstead of Miami"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "The Crew on Emirates are just the best in the industry"
Contras: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Contras: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Prós: "entertainment is great."
Contras: "completely full flight."
Prós: "Flight wasn't cancelled."
Contras: "Lengthy check in of baggage, followed by delayed boarding."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Yes. Very cooperative crew"
Contras: "Aircraft is worn out (Seats, interior, etc.). Could use some maintenance"
Prós: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Prós: "crew was great, food was delicious, seats were comfortable."
Contras: "updated movie library, better handling of boarding for priority customers."
Prós: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Contras: "In-flight entertainment films were a bit limited"
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Contras: "Foot rest in economy, gluten free meal is poor (except bread)."
Prós: "High Quality experience."
Contras: "Could have purchased through Turkish and saved money since I had to make a date change."
Prós: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Contras: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Prós: "Nothing"
Contras: "Comfort"
Prós: "Good crew and friendly"
Contras: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Prós: "The food was good. The staff very friendly."
Contras: "Nothing"
Prós: "Voo rápido e tranquilo"
Prós: "Nothing"
Contras: "Food"
Prós: "The service was excellent, staff helpful and understanding."
Contras: "No business class priority boarding, no assistance available with transfer."
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "Good Food. Polite treatment of Customers. Good Luggage allowance."
Prós: "Smooth from start to finish Well Done !"
Prós: "Everything"
Contras: "Nothing"
Prós: "Entertainment and food was decent."
Contras: "Delayed and baggage claim took over 45mins."
Contras: "Nao permite reserva de assentos nem no checkin online"
Contras: "Atrasso, comida ruim"
Prós: "Personal Travel bag"
Contras: "Delay"
Prós: "Lousy airport (not technically airlines fault)"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "Large screens, reusable dishes + silverware"
Contras: "Plane was old, felt more squished and the seats did not decline. Also very note."
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Contras: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Contras: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Contras: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Contras: "Leg space on this flight was less compared to other flights I had with TK."
Contras: "See volume issue from earlier."
Prós: "Friendly staff"
Contras: "Narrow seats"
Prós: "Extras provided - eye mark, socks etc"
Contras: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Contras: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Prós: "Confortable"
Contras: "None"
Prós: "Food was tasty and fresh but staff cold and aloof"
Prós: "Food was pretty good."
Contras: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Prós: "NOTHING"
Contras: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Prós: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contras: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Prós: "Entertainment and boarding was excellent."
Prós: "Service, food, entertainment is off the charts!"
Contras: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "The touch screen did not work properly"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Services is good ."
Contras: "Food can be better"
Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Contras: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "KLM STAFF WERE VERY PROFESSIONAL"
Contras: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Prós: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contras: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "The crew was amazing, flight on schedule and good entertainment."
Contras: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Prós: "The crew was great. The soecial meal request was hadled well despite oversight."
Contras: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Prós: "Refeições de alto nível"
Prós: "Crew were great"
Contras: "Refreshments"
Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Best airline in the business quick efficient and outstanding service What else can you say"
Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Contras: "Nothing special"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Preço muito elevado - usd 2100 one way em economia é de mais
They canceled the flight and even have not send any notification about flight cancelation.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
It never happened because my first connecting flight got cancelled which caused for me to miss this flight.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "The entertainment did not work good the entire flight"
Prós: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Contras: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Contras: "Beef main course overcooked and dry."
Prós: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Contras: "She could have informed me they where no longer available."
Prós: "Planes were comfortable and well maintained."
Prós: "The crew was amazing."
Contras: "There seemed to be no leg room. The seat was very uncomfortable."
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The crew was excellent and the seats are v comfortable"
Contras: "I cant really think of anything"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Contras: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Contras: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Prós: "Can not fault anything"
Prós: "The courteousness of the crew members"
Contras: "Slight delay in boarding"
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Contras: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Clean"
Contras: "Freezing cold temperature Too small seats Food dropped on travel partner Poor choices of food and snacks Gone down since last time years ago"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Contras: "No complaints."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Contras: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Food quality was good, and movies had a great selection. Boarding went quickly."
Contras: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "I couldn’t eat the food"
Prós: "Friendly service, good food."
Contras: "A bit too cold."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Timely, friendly, clean plane"
Contras: "Food was bland!!!"