Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "I liked the ability to check in online"
Contras: "If they use the new business class seat."
Prós: "Assento e refeição"
Contras: "Atraso"
Contras: "No delays would be good"
Prós: "Voo rápido e tranquilo"
Prós: "The food and the selection of movies"
Contras: "Nothingn"
Prós: "All was really good"
Contras: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Prós: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Contras: "Nothing comes up to my mind"
Prós: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Contras: "Announcements weren't always clear but didn't really matter."
Contras: "The only kosher foodi is no good must change"
Contras: "Nao permite reserva de assentos nem no checkin online"
Contras: "Atrasso, comida ruim"
Prós: "great service"
Contras: "nothing"
Contras: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Everything"
Contras: "Nothing"
Prós: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Contras: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Prós: "good flight"
Contras: "na"
Prós: "Fast boarding and well maintained airplane"
Contras: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Prós: "Last my lagge"
Contras: "It should be connected fight with my other flight"
Prós: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contras: "Check-in was very slow."
Prós: "Staff"
Contras: "Seats, food and service"
Prós: "Onboard food was good"
Contras: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Prós: "great crew and flight!"
Contras: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Contras: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Prós: "Flight attendants need to be friendly."
Contras: "I will never use Turkish airlines again."
Contras: "late departed ,no food,"
Contras: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Prós: "The food, the flight attendants were friendly."
Contras: "No complaints"
Contras: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Prós: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Contras: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
Prós: "Nothing important"
Contras: "So far, it has been a horrendous experience with Turkish Airlines. Airlines don't know how to handle uncertain situation, whole system collapses. Total disaster!!!!"
Prós: "The crew was excellent. Wonderful entertainment. Very clean aircraft. Good food and loved the goodie bag. Would have rated it a 10 all around but the seating arrangement is not good"
Contras: "Very uncomfortable seat arrangement, no leg room."
Prós: "The crew and the service. Plus the choices for entertainment"
Contras: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Clean plane , good crew ,"
Contras: "they didn't load my baggage from flight 1 to 2"
Contras: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Prós: "The sear was messy they didn't clean it it was full of pieces of bread."
Contras: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Prós: "The crew was great"
Contras: "1-2 +cms leg space"
Prós: "Cops is always a good reason to flight"
Contras: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Prós: "Good selection of movies."
Contras: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Prós: "Seats are comfortable on Business Class. Service is good"
Contras: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Prós: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Prós: "Everything! The service was exceptional!"
Prós: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Contras: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Prós: "Nothing !! Such a bullshit flight ever !!!"
Contras: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Prós: "Staff were friendly and seats in business were super comfortable."
Contras: "Plane is old and entertainment facilities are no longer appropriate"
Prós: "The crew was very helpful in all respects."
Contras: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Prós: "Not being charged for my first bag of luggage"
Contras: "Nothing"
Prós: "Nada"
Contras: "Horário"
Contras: "There was no entertainment and the food could be better"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Contras: "Boarding at CDG was awfully slow"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice. Food was good and tasty."
Contras: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Contras: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Prós: "It was only 2 hours"
Contras: "Small plane, no movies"
Prós: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contras: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Prós: "Flight on time"
Contras: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Prós: "That I was able to sleep a bit on the flight - and that we gained an hour."
Contras: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Contras: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Contras: "I didn’t have time to make it through customs. Missed my flight"
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contras: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Prós: "The noise-canceling headset is good."
Contras: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Prós: "Nothing."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Contras: "The flight was late, real late."
Prós: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contras: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Contras: "I was asked to change my seat repeatedly"
Prós: "Charmingly nice crew and involving captain"
Contras: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Prós: "Speed, courtesy of the flight attendants"
Contras: "Landing was a bit rough, understandable due to the weather."
Contras: "The room between seats is unbearable."
Contras: "no vegeterian sandwiches very disappointed"
Voo doméstico rápido - só gerou servir algo pra comer
Contras: "They won’t allow me to fly"
Prós: "Actually everything"
Contras: "Nothing"
Prós: "The food was good."
Contras: "The seats aren’t comfortable and way too small."
Contras: "Everything was ok and no delays"
Prós: "Nothing"
Contras: "Seat comfort"
Prós: "Yes"
Contras: "Luggage is ok"
Prós: "Nothing"
Contras: "Boarding it was not good"
Contras: "Food was not it should be for business class"
Prós: "Friendly and professional staff."
Contras: "Better food options, being a vegetarian, nothing was available"
Contras: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Prós: "Airplane crew were frendly and helpful."
Contras: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."
Prós: "Short flight, very efficient. No extra fees for baggage."
Contras: "Cabin staff could have been a little more friendly."
Prós: "Nothing"
Contras: "Flight v delayed"
Prós: "The seats were comfortable. Entertainment was good. Food was good."
Contras: "Having vegetarian meal options would have been great."
Contras: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Prós: "Food was good."
Contras: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Contras: "Very old planes. Poor cleanliness"
Prós: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Contras: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Contras: "Bathrooms dirty"
Prós: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Contras: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Prós: "Timely take off"
Contras: "No individual movies"
Prós: "Good price. Direct flight. Decent food."
Contras: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."
Prós: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Contras: "There is nothing to not like."
Contras: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Contras: "Worst experience ever . Haven’t got the flight"
Prós: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
Contras: "All in alll good experience"
Prós: "Great overall service and treatment."
Contras: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Prós: "Great service & reasonable accommodation throughout the flight"
Contras: "Trash on the floor but that's on every flight"
Contras: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."
Prós: "Excellent experience overall, I would definitely fly again with Egypt Air."
Contras: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."
Prós: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Contras: "Food was boring/bland."
Prós: "Nothing"
Contras: "People were smoking on the plane. How is that still a thing?! There were no smoking signs and yet the crew did nothing to stop them. Absolutely horrible flight."
Contras: "Boarding on desk was so bad , they forced ne to put my handbag on bagage and prevent my to take on board ,, also to pay lot of money"
Prós: "The warm hospitality and care and smooth flight althrough"
Prós: "Ordinary flight"
Contras: "Late Small aircrart Very narrow Uncomfortable"
Prós: "Good service and friendly environment"
Contras: "No comment"
Prós: "The crew was very good. Helpful and friendly."
Contras: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Contras: "Everyone was courteous. And considerate. Like me!"
Prós: "Aeronave nova, limpa, aeromoças muito simpáticas, apesar de ser um vôo curto a refeição foi servida normalmente, coisa que não acontece em vôos low cost."
Contras: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Prós: "The direct flight non stop Price"
Contras: "Not the greatest of comfortable seat - needs flat beds similar to Oman Air. Plane a little tired but very smooth landing In seat power didn't work"
Prós: "Kind staff. Very clean."
Contras: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."
Prós: "Food"
Contras: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."
Prós: "Staff was attentive and welcoming"
Prós: "Comfortable"
Contras: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Contras: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Prós: "The staff were so helpful and nice. The plane was smooth and clean."
Contras: "Nada"
Para um voo curto, 2h30min, o serviço foi muito bom. Basicamente completo, com algumas restrições, claro, principalmente do menu e da forma de servir. Mas no geral, ótima!
Prós: "The food!! The flight was in time and also the flight attendant were so available and caring"
Contras: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"
Prós: "Pontualidade"
Contras: "Alimentação"
Prós: "Pontualidade"
Contras: "Mais opções de entretenimento"
Prós: "The efficiency of the whole process"
Contras: "The cabin attendants need to be warmer and more friendly"
Contras: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Prós: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Contras: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."
Contras: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Prós: "A tripulação muito atenciosa"
Prós: "Cabin crew was great at customer service. Very helpful."
Contras: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Prós: "Super confortable"
Prós: "Very good,on time good service"
Contras: "Better seats on business in boing 737 800"
Prós: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Contras: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Contras: "There was a disruption with the audio system."
Prós: "Excellent service and on time performance."
Contras: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Prós: "Very average experience."
Contras: "Very average experience."
Prós: "Crew was good."
Contras: "Food"
Prós: "Nothing"
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Prós: "luggage take time to receive , over 1 h"
Contras: "luggage tale long time to receive"
Prós: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Contras: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Prós: "They are nice and friendly"
Contras: "Toilets should be cleaned often"
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Contras: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Prós: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Contras: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Prós: "I had an extra seat in my row which was nice."
Contras: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Prós: "Crew"
Contras: "No way to charge a phone!"
Contras: "They didn’t announce when boarding started/what zones were to go."
Contras: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Prós: "Everything"
Contras: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Prós: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Contras: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Prós: "Flight attendants were helpful and attentive."
Contras: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Prós: "Price"
Contras: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Contras: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Prós: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Contras: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Prós: "The crew members are very friendly, always smiling and attentive."
Contras: "The entertainment system needs an upgrade. Touch screens unresponsive."
Prós: "The flight crew was pleasant and helpful"
Contras: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Prós: "Loved the service!"
Prós: "Nothing"
Contras: "Everything was bad, very upset !"
Contras: "Bad plane flight was cancelled. Horrible experience."
Prós: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Contras: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."
Prós: "The aircraft was brand new so everything was great"
Prós: "nice movie but that's all"
Contras: "chair and light broken. tasteless food. small screens"
Prós: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Contras: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"