Voos para Lajes

Prós: "The on-board entertainment"
Contras: "More food, more water"

Contras: "Easy checkin, friendly staff, nice quick flight"

Prós: "The crew was super nice. Everything went smoothly."
Contras: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Contras: "The crew not sympathique"

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "Nothing! Horrible!"
Contras: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"

Prós: "Yes"

Prós: "Nice crew."
Contras: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Excelente"

Prós: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Contras: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."

Contras: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"

Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."

Contras: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"

Prós: "The only salvation was the entertainment choices. ."
Contras: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."

Contras: "O voo partiu com um atraso superior a 1 hora"

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."

Contras: "Pontualidade e simpatia"

Contras: "Um atraso muito nenor"

Prós: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Contras: "Everything!"

Prós: "seat comfortable, crew , quietly professional"
Contras: "larger leg room"

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."

Prós: "First time flying with TAP PORTUGAL and it was a great experience"

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Prós: "The tripulation are very nice people."
Contras: "The space between seats are small."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Contras: "Delay and food - terrible"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Prós: "Nice and easy. Very uncomplicated."
Contras: "n/a"

Prós: "Everything"

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "First time I flew with this airline. I loved it. Blankets, pillows, decent food, and nice people"

Prós: "It was cancelled. Not the first time. Unacceptable."

Prós: "Quick fast flight"

Prós: "Quick easy flight"
Contras: "Gate changed just before boarding but no problem"

Prós: "It was a quick simple flight, arrived without issue"
Contras: "Older plane, but it was full, no real issues"

Contras: "Missed my flight still waiting to find my luggage"

Prós: "Preocupação em justificar o atraso do voo."
Contras: "O atraso do voo, mas justificado pelas más condições climatéricas."

Prós: "Plane, flight, stuff, food, all in acores airline is very good! Thank you !"

Prós: "I didn't die."
Contras: "The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed."

Prós: "Clean airplane"
Contras: "No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed"

Prós: "Pontualidade"

Prós: "Everything was good"
Contras: "Everything was ok"

Prós: "Everyone was very kind and helpful"

Prós: "Horrible."
Contras: "Horrible service."

Prós: "Nada, voo com mais de 2 horas de atraso. Fraco serviço."
Contras: "Pior serviço de sempre"

Prós: "On time and easy"

Contras: "flight was delayed 1h 30min"

Contras: "I was delayed again."

Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."

Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."

Prós: "Good crew, good flight"
Contras: "Both legs of trip were delayed without anyone notifying passengers."

Prós: "SATA uses both front & rear doors and open seating."
Contras: "No food or drinks."

Prós: "On time departure. On time arrival. Lots of leg room. What you would expect from a traditional airline. Bonus: great views from the pane."

Prós: "took off on time , landed on time, great job."
Contras: "nothing"

Prós: "The flight itself was smooth"
Contras: "Our bag ( and others) were left behind as a company policy appatently. We waited for it and had to file a complaint and then it arrived with the next flight 6 h later. So we waisted time, energy and frustration. Could just book less people on the flight??"

Prós: "Flight from Boston to Ponta Delgada featured remarkable service and surprisingly tolerable food."
Contras: "The plane was old and in a state of some disrepair. We were in the exit row and immediately noticed plastic chipped off of the exit door and broken case covering the emergency release handle. Not reassuring, but we got there in one piece."

Prós: "Cheap ticket between Toronto and PDL, didn't encounter any problems with crew"
Contras: "No usb charging ports on 5+ hour flight (Toronto to ponta delgada), not much leg room / chair reclining room, arbitrary pricing for flights within the Azores"

Prós: "Our flight from Lisbon to Ponta Delagada was 3 hours late."

Contras: "First time I flew with this airline. I loved it. Blankets, pillows, decent food, and nice people"

Prós: "It was cancelled. Not the first time. Unacceptable."

Prós: "Quick fast flight"

Prós: "Quick easy flight"
Contras: "Gate changed just before boarding but no problem"

Prós: "It was a quick simple flight, arrived without issue"
Contras: "Older plane, but it was full, no real issues"

Contras: "Missed my flight still waiting to find my luggage"

Prós: "Preocupação em justificar o atraso do voo."
Contras: "O atraso do voo, mas justificado pelas más condições climatéricas."

Prós: "Plane, flight, stuff, food, all in acores airline is very good! Thank you !"

Prós: "I didn't die."
Contras: "The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed."

Prós: "Clean airplane"
Contras: "No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed"

Prós: "Pontualidade"

Prós: "Everything was good"
Contras: "Everything was ok"

Prós: "Everyone was very kind and helpful"

Prós: "Horrible."
Contras: "Horrible service."

Prós: "Nada, voo com mais de 2 horas de atraso. Fraco serviço."
Contras: "Pior serviço de sempre"

Prós: "On time and easy"

Contras: "flight was delayed 1h 30min"

Contras: "I was delayed again."

Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."

Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."

Prós: "Good crew, good flight"
Contras: "Both legs of trip were delayed without anyone notifying passengers."

Prós: "SATA uses both front & rear doors and open seating."
Contras: "No food or drinks."

Prós: "Preço"
Contras: "Cadeiras desconfortáveis, falta de espaço para pernas e objectos pessoais (livro, etc)"

Contras: "Correu bem, e na normalidade."

Contras: "Lanche gratuito."

Contras: "Não apanhar chuva no embarque."

Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."

Contras: "Easy checkin Comfortable seats Fun cabin stewards Great flight Great price"

Contras: "4 horas de atraso."

Prós: "Preço"
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."

Contras: "Correu tudo normalmente"

Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."

Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."

Prós: "Pontualidade"

Prós: "price"
Contras: "we were 4 person traveling together and all seats assigned were separeted, including 2 children"

Contras: "The landing was very rough. My mom and I felt sick."

Prós: "Very organized and very easy boarding experience."

Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"

Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"

Contras: "a tripulação do avião cancelou o acesso à gate antes da hora prevista tendo arrancado, deixando mais de 6 clientes em terra. é inexplicável esta forma de actuação tendo em conta que quem paga pelo serviço deveria aprimorar e dedicar-se a prestar um bom serviço. para mim a gota de água, não volto a contratar serviços a esta companhia."

Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."

Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"

Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."

Prós: "Atraso del vuelo"

Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."

Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"

Prós: "Yes, the onboard crew did a great job."
Contras: "Their crazy rules with “hand luggage” makes me nuts."

Prós: "Viagem mais rapida, tripulacao simpatica"
Contras: "Voo low cost sem comodidades"

Contras: "Atraso uma hora"

Prós: "Pontualidade"
Contras: "Tudo ser acréscimo ao custo inicial Conforto dos bancos"

Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"

Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"

Prós: "Conforto e tripulação"
Contras: "Embarque, algum tempo na fila e depois ao frio. Pouco antes da aterragem pressão nos ouvidos. Viajo muito e nunca me aconteceu tal"

Prós: "Cheap flight"
Contras: "Less time in the boarding line and less interruptions to sell things."

Contras: "Priority line....."

Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"

Prós: "Tripulacao."
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"

Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."

Prós: "Pünktlichkeit"
Contras: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"

Prós: "Short"
Contras: "No food/ drink. Even water costs €3. It was EXTREMELY hot on the flight."

Contras: "Não há nada de comida que a empresa oferece de cortesia."

Contras: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."

Contras: "Ryanair service such as online checkin is not clear saying."

Contras: "Voo com atrazo elevado"

Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"

Prós: "Nothing"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"

Contras: "Atraso de 35min. Tripulação pouco interativa. Condição agressiva, q se repercutiu na aterragen"

Contras: "Atraso de duas horas no voo. Cheguei em casa muito tarde."

Prós: "Segurança"
Contras: "1- A comida parece a Comida servida nos Anos 70, muito básica com sabor Indústrial típico da Aviação. Tipo de comida que pelo aspecto e sabor nos faz sentir desconfortável e com náuseas. 2- Uma viagem transatlântica num Avião velho e desactualizado o barulho e a vibração do motor, principalmente junto a janela é tanto que não me permitiu dormir, mesmo sendo uma viagem de 7 horas (de Toronto, Canadá até Lisboa Portugal. 3- Inizisténcia de qualquer tipo de Entertenimento! Ausência total de monitores ou televisores não podendo assim assistir a nenhum tipo de programas ou filme., que agrava, principalmente quando se viaga com crianças."

Contras: "O atraso na partida de cerca de 1 hora."

Contras: "do tempo de espera"

Contras: "Received emails about baggage, the policy stated that any cabin baggage beyond 1 would be checked for FREE in the hold. My wife and I both arrived with a small carry-on bag and a backpack. Upon arrival to Lisbon the attendant told us we needed to pay40euro each for the extra bag because it was slightly bigger than the bag “tester” box. (It fit sideways but not long ways). We showed the email about the free checked bag and she said because it was too big we had to pay 40 euro each. After a while we agreed. She then told us just to go to the gate, it would be ok. At the gate we had the same conversation with a different attendendent, this time it was 50 euro a piece! She said there was nothing she could do and just like that we are out 100 Euro. Do not fly with these Crooks!"

Prós: "Crew was good. Seat was uncomfortable"
Contras: "Cushen worn out flat"

Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."

Contras: "Less delays"

Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."

Prós: "Voo normal"
Contras: "Lanche pobre"

Prós: "Very nice crew. Appreciate the meal and service good flight"
Contras: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"

Prós: "Scam"
Contras: "Do not exit anymore"

Prós: "Left and arrived on time. Friendly crew."
Contras: "No entertainment...could only watch the map showing our flight's progress."

Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."

Prós: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Contras: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."

Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"

Prós: "... efficient, intelligent simplicity. Great job!"

Prós: "Did not enjoy anything about this airline or flight. Everything is so backwards"
Contras: "Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink."

Prós: "nothing"
Contras: "extremely small seating"

Prós: "Nothing"
Contras: "Everything!"

Contras: "Boarding was slow and had people check in at the gate just to wait at the bottom of the stairs for 10-15 minutes in a hot stuffy area because there was no cobus available to transfer people to the aircraft! For the second time flying with Azores Airlines, the in-flight entertainment system did not work in all seats, only in some; of course not ours. Very disappointing and boring for long overseas flights!"

Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"

Contras: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."

Prós: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Prós: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Contras: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."

Contras: "I was scheduled to fly and was delayed for 3 days in Boston. I am still waiting to hear back to be reimbursed for the taxis/ubers that I had to take to the hotels that were provided. The hotels were 40 minutes (1st night) and 1 hour (2nd night) away. There was no one available to talk at the airport and the line was ridiculously long. I had planned a trip for 2.5 weeks exploring Portugal and Spain and missed the Portugal portion completely because I was delayed in Boston. I finally gave up waiting and bought a ticket through a different airline so I could meet my friends and not miss any more of my trip."

Prós: "The staff were great and the flight was very steady."
Contras: "The seats were very cramped, more than any other flight I've been on."

Prós: "generally efficient"
Contras: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"

Contras: "No entertainment, dirty toilets, limuted refreshments."

Prós: "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Contras: "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."

Prós: "The plane seemed mostly empty, so I had a row of seats to myself, but the armrests didn't really go up all the way, so I couldn't lay down. The crew overall seemed attentive. Look, the plane departed and arrived more or less on time, which is all I really care about. All of the creature comforts people complain about pale in comparison to the miracle of mass transportation by airplane for a good price."
Contras: "The boarding process was rough. We were kept waiting in a hot bus until the plane was ready for at least twenty minutes. The entertainment was shoddy, an Ice Age sequel on a small screen several rows away with terrible sound quality."

Contras: "Extremely old plane - no air vents, very hot and uncomfortable No soap in bathrooms Service wasn't great Boarding process was very long Entertainment limited Didn't offer water during the flight outside of main foodservice"

Prós: "everithing is good"

Contras: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."

Prós: "Spacious"
Contras: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."

Prós: "Staff"
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."

Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"

Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Prós: "Friendly"
Contras: "Slow"

Contras: "Major delay caused major inconvenience for a senior in her 70's traveling alone."

Prós: "Earlier TAP flight was late and caused me to miss my connecting flights."
Contras: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Prós: "The crew was friendly and worked hard as a team. Especially the more mature male FA. Was able to get preassigned seats! Counter staff was friendly too. Wine served was good and free."
Contras: "Did not mind that there was no movie etc. We didn't even accept the earphones. The food and Azores cookies were not very good. Be forewarned! LIS airport is not very user friendly. Often had to take and wait for buses to transfer from one area to another and up/down stairs ways. Consider checking your bags!"

Prós: "Food was pretty good and staff was nice"
Contras: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"

Prós: "We arrived safely. Which is most important. However..."
Contras: "Everything. This airline is the bare minimum. No TV's, no WIFI, uncomfortable seats, no leg room, NO AIR VENT, narrow isles, unfriendly flight attendants... Should I continue? There are no amenities with this airline. It's like stepping back in time... Worst airline I have ever flown!"

Prós: "We didn't crash."
Contras: "So far as I can tell, Azores doesn't particularly know how to run a plane. Their service was laughably bad, if you aren't in the plane suffering it. Boarding is bad. They start about 45 minutes prior to the flight, and need it because they're gonna bus you out to the plane. There is no order to who gets on first, you just get into the mob-like line and hope for the best. Once we got to the plane, we waited standing for no apparent reason for about 30 minutes. No announcement was made (in Portuguese or English). Because there was no order to how people got onto the busses, people blocked the isle getting onto the plane as well. Result, we departed Lisbon 1 hour late. There was a connection in the Azores. There everyone had to deplane, even if you were continuing on (more busses). And then getting onto the plane was the same deal. Result, we departed the islands even later, finally reaching Boston 2:15 late. Amazingly, my connecting flight wouldn't leave for another 40 minutes. The lady at the exit ramp told me that should be enough time to get through customs and over to the connection. Unsurprisingly it wasn't. On the plane, the seats were small and uncomfortable. Leg room was minimal. The seats had screens built into the back of them, but none of them worked. The only 'entertainment' we got was watching Linux continuously reboot on the seat screen next to mine. My personal screen didn't even offer this. Food was dry crackers, and an equally dry and sad sandwich. Portions were very small, so plan on packing a lunch. They do offer complimentary beer and wine, but getting a steward over to serve you is near impossible. Service was gruff, and frequently not very polite. I was hit by stewards running (actually running) up and down the isle. Stewards seemed generally more interested in talking in the back of the plane than serving passengers."

Prós: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Contras: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."

Prós: "The plane wasn't full. Got lucky with a row of empty seats"
Contras: "No inflight entertainment available for a 7 hour flight."

Prós: "Clean plane."
Contras: "Late....made me miss a connection in Boston!"

Prós: "I like the fact that I sat in a row four seats and nobody was in that row so I got to lay down"
Contras: "The entertainment was horrible they had one movie showing and it was like six rows ahead of me hard to see"

Prós: "Great price"
Contras: "No on flight entertainment, bare bones plane, very disappointing overall."

Prós: "The friendly staff and free food and drink."
Contras: "There was no entertainment."

Prós: "I liked the crew and their politeness."
Contras: "No entertainment and the seat wasn't close enough to the window."

Prós: "very friendly crew"
Contras: "no on board entertainment Old plane"

Prós: "The crew was good. Everything else was average, besides the negatives written below."
Contras: "In flight entertainment system broken (7.5 hour flight), no alternative entertainment offered, air conditioner high, no blankets, asked for one but it never came, only one choice for dinner, meat with a side of badly cooked pasta with no sauce."

Prós: "The exit seat."
Contras: "No blankets " this isn't a night flight". No food. Dirty plane."