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Prós: "The staff was excellent and friendly"
Contras: "I didn't enjoy the food"

Prós: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Contras: "N/A"

Contras: "Delayed"

Prós: "Staff was very courteous; they fed us well"

Prós: "Nice, clean and modern airplane with great service"

Prós: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."

Prós: "The crew on board was kind and polite when they had to deliver bad news"
Contras: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."

Prós: "A swiss machine..."
Contras: "the smell someone left in the bathroom before me."

Contras: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Contras: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."

Prós: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Prós: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"

Contras: "A gap between flights for 20 hours"

Prós: "Good service... good food....on time. I will fly Swiss again."

Prós: "Nice flight attendants. Clean planes."
Contras: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Prós: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Contras: "Seats a little close together but not terrible."

Prós: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"

Prós: "Attendants were cordial"
Contras: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Prós: "Plane was nice, lots of movies to watch, free wine"
Contras: "Seats to close together, crew a little snooty"

Contras: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Prós: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."

Prós: "Decent food (great chocolate), polite attendants and updated aircraft"
Contras: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."

Prós: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Contras: "I found the movie selection a bit limited for such a long flight."

Prós: "So far so good"
Contras: "So good"

Prós: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Contras: "Can't think of anything."

Prós: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"

Prós: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Contras: "Notithing to dislike comes to mind."

Prós: "Muito bom"

Prós: "most things were good"
Contras: "the passport check process in Zurich was awful!"

Prós: "Good people."
Contras: "Bad food."

Prós: "Nothing"
Contras: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Prós: "All the meal and snacks were excellent! The crew was friendly."
Contras: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"

Prós: "Great food and drink service."
Contras: "Entertainment system is outdated relative to other airlines. A bit disappointing."

Prós: "I liked the fact that I got to Los Angeles safely"
Contras: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."

Prós: "Kind flight attendants who were attentive and friendly"
Contras: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."

Prós: "Nothing"
Contras: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."

Prós: "I arrived safe."
Contras: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."

Prós: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Contras: "I would have liked more movie choices but it wasn't too bad of a selection."

Contras: "Old entertainment system didn't work"

Prós: "In flight entertainment was decent"
Contras: "Seats were not comfortable. Will fly a different airline next time."

Prós: "Super friendly amazing Flight Attendants!!"
Contras: "plane seats seemed kind of old"

Prós: "Service"
Contras: "None"

Contras: "Seats r not comfortable plus entertainment is not good enough"

Prós: "LOVE SWISS AIR!!!!!!!"

Prós: "Flying Swiss Air was a delight!"

Prós: "Movie selection was good. Ice cream and chocolate were good."
Contras: "Connection was tight, had to run to the gate Should have served a 2nd full hot meal since flight was 12 hrs (flew in another airline for only 10 hrs and 2 full meal were served ) Didn't have enough stock of chocolates for duty free sales Flight attendants didn't offer water as often as they should have since it was a long flight (just comparing to other airlines)"

Prós: "The only thing working for these people is the food on the plane. That's about it."
Contras: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."

Prós: "Flight was almost empty and Got to sit by my self with no one next to me. And the flight attendants were amazing."

Prós: "Service on plane was excellent."
Contras: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."

Prós: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Contras: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."

Prós: "Nothing"
Contras: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"

Contras: "Too hot inside the aircraft"

Contras: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Prós: "everything"

Contras: "Lost my poor mother wheelchair and didn't help her kind of leaving her for hours in corner"

Prós: "Price and flight schedule Overhead compartment size is good Nice variety of films available"
Contras: "Inadequate leg room Touch screen difficult to control, varied from nonresponsive to overreaponsive Food: inedible "pide", only entree choice was kebab, they ran out of chicken. I was in the middle of the plane. Announcements usually unintelligilbe"

Prós: "The in-flight food and entertainment was excellent. They provide many options for food and drinks. The staff is also very attentive and will not hesitate to help you and provide you with everything that you need."
Contras: "I took a transatlantic flight to the USA and like many economy seats in al airlines, legroom was a problem. However, it was better than American Airlines. The seats in general are comfortable."

Prós: "i love every thing about the crew they where all simple easy going people they did their best to make sure the flight and the demands of the passengers are been attained"

Prós: "Felt positively spacious compared to the flight before on the A330. Had similar economy seat: window on the right side. Interesting views of the far Greenland and the far north of Canada."
Contras: "A flight attendant banging on the door of the bathroom! Hello, what about "Occupied" don't you understand?"

Prós: "Nothing. This was the worst flight I've been on in years."
Contras: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."

Prós: "The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something."
Contras: "If a tooth paste and brush was provided in the little pack it would have made life better."

Prós: "Very uncomfortable"
Contras: "More cushion"

Prós: "Amazing"
Contras: "Yes amazing"

Prós: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Prós: "All"
Contras: "Crowd highly liked company deserves crowd"

Prós: "I really liked the selection of food, beverages, and movies"
Contras: "Economy is SO cramped for such a long flight."

Contras: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Prós: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"

Prós: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."

Contras: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Contras: "Extra extra and private security passing from Istanbul airport"

Prós: "Nothing"

Prós: "All was perfect"
Contras: "Nothing"

Prós: "I'm happy and will continue to fly Turkish."

Prós: "Everything"

Prós: "I,d all the service and the food the drink"
Contras: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"

Contras: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Prós: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Contras: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Contras: "Very hot inside the plane"

Prós: "It was great. I told everyone about it."

Contras: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."

Contras: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Prós: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Contras: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Contras: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Prós: "The food was pretty good"
Contras: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."

Contras: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Contras: "Seats"

Prós: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Contras: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Prós: "Every thing was ok"
Contras: "Nothing"

Contras: "boarding the treat you like animals"

Contras: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"

Prós: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"

Prós: "Quality experience all the way around"

Contras: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Contras: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"

Prós: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Prós: "Appreciated the lights being dimmed, to make it more restful."
Contras: "Would have enjoyed ice with the juice, or colder beverages."

Prós: "Everything."

Prós: "Food; power outlet."
Contras: "legroom."

Prós: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Contras: "Boarding process was bit disorganized."

Prós: "The service, on time, employees very nice."

Contras: "Again, make sure to note conspicuously that luggage price is not included."

Contras: "Plane was too hot"

Contras: "It was canceled"

Prós: "Each employee on the plane was nice."
Contras: "N/A"

Prós: "Loved the plane, people and timeliness"

Prós: "Delta always does a superior job - domestically and internationally!"

Prós: "Everything"
Contras: "Nothing, keep at it"

Contras: "Everything was perfect!"

Contras: "N-S"

Contras: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Prós: "Informative communications during delay"
Contras: "Rushing to board resulting in bad customer service during boarding"

Prós: "Everything went smoothly. Baggage was at carousel before we were, a first."
Contras: "Everything was fine."

Prós: "Operated by Delta so great!"

Prós: "Excellent Service."

Prós: "The movies"
Contras: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Prós: "on time"

Contras: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Prós: "Flights were on time and friendly attendants!"

Contras: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Contras: "waiting on the tarmac for 40 minutes"

Prós: "Over cramped No Space for carry on slow service"
Contras: "Over cramped No Space for carry on slow service"

Prós: "No hassle, no drama, very smooth."
Contras: "The blueberries were rather bland."

Prós: "Friendly people and clean plane"
Contras: "They lost my luggage, I hope it shows up shortly"

Prós: "Sitting in middle isle, just get elbowed a lot."
Contras: "Nothing"

Prós: "All I need to say."

Contras: "Late and missed my international connection"

Contras: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Contras: "Delay from Seattle to pasco."

Prós: "Really liked the plan"

Prós: "Unlimited snacks and drinks..."
Contras: "The mediocre upgrade."

Contras: "1. Boarding order is not by seating making boarding very inefficient"

Prós: "Comfort"
Contras: "Nothing"

Prós: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Prós: "That it ended!"
Contras: "5 hours in the air. Not the fault of Delta."

Prós: "Everything from boarding, service, arrival time and deplaining was smooth"

Prós: "On time"

Contras: "No free meals."

Prós: "Service"

Prós: "They got us from A to B without any problems."
Contras: "Efficient to the point of robotic."

Contras: "Service"

Prós: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Prós: "EVERYONE WAS FRIENDLY"
Contras: "NOTHING ON THIS PART TRIP WAS FINE"

Prós: "Nice"
Contras: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Prós: "Had the row to myself"
Contras: "No complaints"

Prós: "Nothing"
Contras: "Everything"

Prós: "Movie & Music selections were awesome!"
Contras: "I have no complaints!"

Prós: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"

Prós: "Everything"

Prós: "short hop--good"

Prós: "Great"

Contras: "Food was not good. Seat leg room very uncomfortable"

Prós: "All meals provided were pretty bad. The premium economy seats are worth the extra money."

Prós: "all"
Contras: "overall service"

Prós: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Prós: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Contras: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Prós: "The crew was incredibly pleasant and helpful"
Contras: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Prós: "missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out."
Contras: "if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board"

Prós: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Contras: "I started to get hungry between meals."

Prós: "On-time flights."
Contras: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Prós: "The staff was excellent"

Prós: "everything else was fine"
Contras: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Prós: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"

Prós: "Smooth flight!"

Prós: "IT WAS ALL PRETTY GOOD"
Contras: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Prós: "Air bus was amazing!"

Contras: "See above. Horrible."

Contras: "They don't board by rows so there was a huge long line - a free for all"

Contras: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "The crew was nice."
Contras: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."

Prós: "The crew is amazing, special food needs is covered and delicious, great service after all."

Contras: "Just deaiappointed"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "Crew was not very friendly, the lack of customer service is evident."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Contras: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Contras: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Great departure time. Super comfortable even in coach."
Contras: "The second meal was a bit skimpy and not so tasty."

Contras: "The service"

Prós: "Safe trip. Announcer had a radio voice."
Contras: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Contras: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Contras: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Prós: "It is so nice to flight on board a plane were the staff knows what to do."

Contras: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Prós: "Exelent crew"
Contras: "Distance too far between gates for transfer"

Prós: "As usual, good customer service."
Contras: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Prós: "Nothing"
Contras: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"

Prós: "On time-well organized!"

Prós: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Contras: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Contras: "Houve um atraso na saída de Munique."

Contras: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Prós: "Excellent service"
Contras: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Prós: "KLM food and service are great"

Prós: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Contras: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Prós: "everything"
Contras: "nothing"

Prós: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Contras: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Prós: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Contras: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Prós: "Staff very nice, plane clean and nice food"

Prós: "Flight all good"
Contras: "Suitcase did not arrive and still not received."

Prós: "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
Contras: "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."

Prós: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Contras: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Contras: "the cabin, the entretainment... nothing looks like a business flight"

Prós: "entertainment options"
Contras: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Prós: "Crew were professional"
Contras: "aprreciste the snack, but a bit blah!"

Contras: "Small seats"

Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."

Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."

Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Prós: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Contras: "Nothing"

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."

Contras: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."

Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Contras: "Larger meals."

Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."

Prós: "Entertainment options."
Contras: "Service was poor, seat did not recline, and the food was terrible."

Prós: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contras: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Prós: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Contras: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Prós: "Flying with KLM is a pleasure"

Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."

Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Prós: "Food was excellent, frequent and filling"
Contras: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Contras: "The movie selection did not seem extremely varied."

Contras: "infotainment was down. Lost my luggage the flight was delayed"

Prós: "Fast boarding"
Contras: "The entertainment system wasn’t working for the whole 10 hour flight."

Prós: "Crew"
Contras: "N/a"

Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Prós: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contras: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Contras: "The streaming service didn’t work"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."