Voos para San José

Prós: "Crew were great"
Contras: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"

Prós: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"

Prós: "The food was great and the other flight attendants were kind and understanding."
Contras: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."

Prós: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Contras: "The flight attendant not wearing perfume. Food was very poor to say the least."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "-"
Contras: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."

Prós: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Contras: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Prós: "Same as above"
Contras: "SAME AS ABOVE"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Contras: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."

Prós: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Prós: "Good on board service"
Contras: "Again delayed"

Prós: "The Boeing 777-300ER is ether new and clean."
Contras: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."

Prós: "Special GF meals care on board, friendly staff, good food and drinks"

Prós: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contras: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Prós: "The seats in exit row were large enough for me to straighten my legs"
Contras: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."

Prós: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contras: "Boarding and in-flight experience were excellent."

Prós: "Nice experience."
Contras: "Seats are not so comfortable. Crew is nice, but not too nice"

Prós: "it was the same plane, just a different crew so all remains the same"

Prós: "Nice staff, very friendly"
Contras: "Paying for WiFi, could use more comfortable seating"

Prós: "On time and standard service."

Prós: "Swiss Air the best!!!!"

Prós: "Easy check in. Crew efficient and personal attention."

Prós: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."

Contras: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Prós: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Contras: "The legroom in economy is just as bad as you would expect."

Prós: "Swiss being swiss, great service and food was quite nice."
Contras: "Airplane felt old, entertainment system is small and outdated."

Prós: "It was a fast flight. Less people on the plain."
Contras: "I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins."

Prós: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Prós: "Courteous, welcoming crew. All good"
Contras: "No entertainment"

Contras: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Prós: "When we landed"
Contras: "Everything else..."

Prós: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Contras: "NOTHING"

Prós: "The Israeli crew on El Al were very polite and tried to help."
Contras: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Prós: "Short flight.."
Contras: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"

Contras: "Don't like to wait for no one 30 min inside airplane"

Prós: "Nothing"
Contras: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Prós: "Entertainment was excellent and they made it a very comfortable flight."

Prós: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Prós: "The flight crew was super friendly and efficient. Lots of leg room and the croissant is a nice touch!"

Prós: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Contras: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."

Prós: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Contras: "The seats were a bit close, but not terrible. The seats themselves were comfortable."

Prós: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Contras: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Prós: "Boarding and staff okay"
Contras: "Terrible plane ; no room , the most miserable flight we have ever been on"

Contras: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."

Prós: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Contras: "Cramped seating."

Prós: "The crew was very friendly and it was a day fast flight."
Contras: "No back of seat entertainment."

Contras: "The flight attendants were fantastic!"

Prós: "Customer service as always"
Contras: "Nothing!"

Prós: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Contras: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"

Contras: "A lot of turbulence"

Contras: "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"

Prós: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Contras: "See above"

Prós: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Contras: "Be on time , delayed for an hour"

Prós: "Amazing crew"

Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."

Contras: "Good"

Contras: "The flight scheduled was 1 hour 30 minutes late"

Prós: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Contras: "Perfect experience. Well done. Treat people like friends. Simple. Works."

Prós: "Clean Washroom"
Contras: "N A"

Prós: "good flight, inflight menu and movie library"
Contras: "rude bag drop off kiosk"

Contras: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Prós: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Prós: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Contras: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."

Prós: "Service by crew. I was flying economy but it was par to business class."

Prós: "Nothing"

Prós: "Crew was good. Food was good."
Contras: "Plane was delayed for an hour. Legroom in economy was tight."

Prós: "low passengers, OK crew"
Contras: "crew was a bit cold, but OK"

Contras: "Departure delayed by 1hr30"

Contras: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."

Contras: "No issues at all"

Contras: "Good"

Contras: "Great flight. On time and friendly staff."

Prós: "Amazing crew, on time, decent coffee, plenty of drinks"
Contras: "The drinks cart was a little slow..."

Prós: "The crew was amazing"

Prós: "The crew were good."
Contras: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Prós: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Contras: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Prós: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Contras: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Prós: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Contras: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Prós: "Staff and flight were good"
Contras: "The chicken dinner was mediocre"

Prós: "Gave information about delay clearly and gently"
Contras: "Delay"

Prós: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Contras: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."

Prós: "On time flight courteous service"
Contras: "Food"

Prós: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Contras: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."

Prós: "very nice and willing stewardesses"
Contras: "tragic little place for legs, lack of space"

Contras: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Prós: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Contras: "Flight delayed, almost missed international connections"

Prós: "The plane left on time and arrived on time."
Contras: "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."

Prós: "Everything was perfect and most of all ON TIME Thank you Delta!"

Prós: "Movies"
Contras: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Prós: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Contras: "No tv screens in each seat..."

Prós: "Excellent very good good"
Contras: "Good service good"

Prós: "Snacks & drinks & TV movies good"
Contras: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"

Contras: "flight rerouted to LAX!"

Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."

Contras: "Mejorar las oferta de películas abordo"

Prós: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"

Prós: "Nothing"
Contras: "Definitely the food!!"

Contras: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."

Contras: "Better entertainment"

Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."

Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."

Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."

Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"

Contras: "Didn't make the flight"

Prós: "Nice plane, about the best in-seat entertainment options I've ever encountered."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Contras: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Smooth flight. Fairly good meals. Friendly crew."

Prós: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Contras: "No entertainment"

Prós: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."

Contras: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Friendly staff"
Contras: "Nothing"

Prós: "The service on board was excellent."
Contras: "Boarding got a little bit chaotic for families with small children."

Contras: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."

Prós: "Excellent service and food"

Prós: "Used both front and back doors to board the plane."
Contras: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."

Contras: "Nothing"

Prós: "Great crew, extensive options for entertainment, comfortable even in economy"
Contras: "Weather delay -- but Lufthansa made all the connection corrections prior to landing!"

Prós: "Flight went smoothly boarding was a little delayed."
Contras: "Getting to gate 10 minutes after boarding time and no one had boarded yet."

Prós: "Service, etc was great"
Contras: "There was so little leg room on the transatlantic fight that I could not even cross my legs in front of me. And I am a petite woman. My poor husband (thin and tall) could barely fit in his seat"

Contras: "Houve um atraso na saída de Munique."

Contras: "We had to fly to mun because it was delay from florence"

Contras: "Flight delays,...."

Prós: "great flight attendants - very friendly and attentive"
Contras: "The landing was extremely turbulent - an announcement from the pilot would have been nice."

Prós: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Contras: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."

Prós: "Houve atrasos mas saídas"

Contras: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."

Prós: "Great overall experience oafter some years of absence using other major carriers"
Contras: "All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn"

Prós: "Movie selection was great. Crew came through with drinks frequently. Overall nice smooth flight."
Contras: "Car seat was lost even though it was brought on the plane and not checked. Didn't care for the food but it was personal preference."

Prós: "On time"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Staff"

Contras: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."

Prós: "Short flight Ease of checking in Meal provided"
Contras: "Time of flight changed by two hours earlier w/o being notified No entertainment Flight delayed due to passenger"

Prós: "Service was great."
Contras: "Boarding process is a bit chaotic since they dont go by group, but by class. Seats in Business class are no different than economy."

Prós: "Very comfortable flight."

Prós: "This was my first international flight, and also first on Lufthansa, and I was thoroughly impressed. We traveled with another couple who've flown internationally multiple times, but this was their first Lufthansa flight as well, and they said it's the best they'd had. The crew were all excellent, friendly, and accommodating. There was plenty of entertainment options, refreshments, and snacks. The food was very good-much better than I'd expected. I appreciated that there were pillows, blankets, and headphones readily available as well. I'll try to fly Lufthansa every chance I get when flying internationally."

Prós: "More leg room than United. Good food."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contras: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Prós: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contras: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Contras: "When its rain we shouldn’t walk to the air plain"

Prós: "Almost everything, especially the crew."
Contras: "Don’t feel like anything should be better to be honest"

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Prós: "The crew was pleasant"
Contras: "Baggage checkin & flight boarding was slow & disorganized."

Prós: "Slow service."
Contras: "Better communication!"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Prós: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Prós: "Friendly staff"
Contras: "Security check at gate; No priority"

Prós: "The crew was really friendly."
Contras: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Contras: "wasn't able to take the flight since I missed it"

Prós: "Crew was awesome"
Contras: "."

Prós: "The staff tried to help me when it was evident we would not arrive on time"
Contras: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Prós: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contras: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Contras: "Flight departed 35 minutes late"

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Contras: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."

Prós: "Able to fly direct to ansterdam"
Contras: "Have to lay over on the way back. More expensive than other airlines."

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Contras: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Contras: "The streaming service didn’t work"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "Food"

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "on time, and with snow"

Prós: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Contras: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Prós: "The flight attendants could not do enough for you."
Contras: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Prós: "The flight was great."

Prós: "Flight was delayed for three hours and was a very stressful flight"
Contras: "Flight was not on time and got to destination very very late pier management of aircrafts"

Prós: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contras: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Prós: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Contras: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Prós: "Eveything is well arranged"
Contras: "Nothing"

Prós: "Arriving more or less on time"
Contras: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Contras: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Prós: "Jet airways flight till mumbai"
Contras: "Poor legspace in Klm flight till Amsterdam"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "The staff and crew"
Contras: "Nothing"

Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Contras: "Short and sweet"

Prós: "The crew was perfect"
Contras: "No wi fi on the plane."

Prós: "Na"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Prós: "Nothing"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Contras: "Flight was delayed"

Prós: "Tripulação boa"

Prós: "Tripulação excelente."

Prós: "Food"
Contras: "Seat"

Prós: "crew great comfortable"

Prós: "Food and wine. Entertainment."
Contras: "Sat closer to water closet. Maybe more air freshener in there."

Prós: "Crew was very friendly. Food was excellent"

Prós: "The cue lines per zone are a brilliant idea!"

Prós: "Crew was awesome!!"
Contras: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Prós: "The crew was friendly!"
Contras: "Once again no vegetarian options."

Contras: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."

Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Prós: "Air France personnel is always really helpful"
Contras: "Food and comfort in short haul are not the best - but the flight is short..."

Prós: "Intranet meant I could watch movies on my iPad"
Contras: "Seats are very uncomfortable"

Prós: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."

Contras: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Contras: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Contras: "Leg space."

Prós: "If the flight would have leave in time we would receive our luggage in time"

Prós: "The crew was very friendly and professional. The food very good"
Contras: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Contras: "Flight cancelled because of weather"

Prós: "Only the cabin crew was good."
Contras: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Prós: "Courteous crew"

Prós: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Prós: "Nothing special"
Contras: "They start serving late the apperitif before taking off and take it back right after."

Prós: "Punctual, not crowded."
Contras: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."

Prós: "It was Amazing staff helpfull and fresh.. love it"
Contras: "Flight of almost 3 hours was not entreteiment at all just magazines."

Prós: "It was on time"
Contras: "Food was AWFUL! Better to serve nothing"

Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Prós: "That it was a night flight"
Contras: "No airconditioning, no food choice, no space."

Prós: "All crew I interacted with was great, friendly, and helpful."
Contras: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Prós: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Contras: "."

Prós: "The fact that the plane made it to SFO"
Contras: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Prós: "The service and food were excellent plane was clean."
Contras: "No entertainment system"

Contras: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Contras: "I was forced to rebook my 3rd leg after taking trains in the middle."

Prós: "Cabin Crew and food selections were top notch"
Contras: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Contras: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Prós: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Contras: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Prós: "Other crew members were very polite to us, in particular a younger tall woman."
Contras: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."

Prós: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."