o voo de conexão foi atrasado em 6 horas e com isso perdi o voo internacional. Fiquei 28 horas no aeroporto de Atlanta , me colocaram em um outro voo para Miami para tentar pegar um voo para sp de lá porém o voo deu pane elétrica e tive que ficar em Atlanta. No voo para SP o entretenimento de bordo não funcionou. Demorei 53 horas em um percurso que deveria de 12 horas. Foi péssimo 0 assistência 0 Paciência
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Contras: "Excellent experience during covid times."
Contras: "Boarding crew not very friendly"
Prós: "Quick boarding process! Everything was on time as estimated."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The entertainment"
Contras: "Departure times"
Prós: "The crew was amazing"
Contras: "Other travellers where rude"
Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."
Contras: "Just hate the super smaller seats and the reduced spaces everywhere"
Contras: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Prós: "The crew was great."
Contras: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Prós: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Prós: "The crew was amazing. My seat was comfortable."
Contras: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Contras: "Flight was delayed due to crew not being available."
Prós: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Contras: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Passengers should have the option to ask for additional snacks."
Contras: "Atraso de mais se 6h."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Crew was friendly and graciously got the hot tea I wanted."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Everything was good!"
Contras: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Being in First Class"
Contras: "Heavier food selection would be appreciated."
Contras: "Seats were a little tight."
Prós: "Attentive and friendly crew, great entertainment system"
Contras: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Prós: "Chairs was comfortable"
Contras: "I had a kid kicking my chair the whole flight."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Prós: "Klm's consistantly high standards in everything they do."
Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Prós: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contras: "Move the drapes a few more inches back."
Prós: "The crew."
Contras: "The time between flights."
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "Boarding was quick and flight was calm"
Contras: "The coffe and breakfast."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Prós: "Just as I expected. And I made my last connection easily."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "Very friendly crew and on time with no problems."
Prós: "Crew was friendly"
Contras: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Being fed was amazing and watching free TV was great!"
Contras: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Prós: "Crew was very friendly. Nice that wine was served without charge."
Contras: "Announcements from the cockpit were hard to hear. Food has been better in past."
Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Prós: "Very friendly and helpful crew."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Preço muito elevado - usd 2100 one way em economia é de mais
Way-finding to my connecting flight in Munich was horrible. I asked directions and was directed out through security and had to clear back through to get to my next flight, so I missed it and had to book a new flight hours later.
Short flight. No food, no entertainment. Airport very busy but moved quickly.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
This flight never happened. Kayak doesn't know that because they refused to speak with me on the phone. Avoid this company unless you enjoy stress and financial loss.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "Nada. Assento não reclinava"
Prós: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Contras: "Boarding could be a little bit more organized"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Prós: "Lufthansa long haul flights has a really cool air flight status system."
Contras: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Contras: "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
Contras: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Prós: "The time between flights was good and the trip was very nice."
Contras: "Both trips were nice"
Prós: "Very comfortable. All very nice."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contras: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Prós: "Arrival on time ."
Contras: "Changing birding multiple times."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "The crew is attentive and friendly The seats are flat-lay"
Contras: "The food is mediocre at best Seats are narrow"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Contras: "Good was average to bad"
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "The Lufthansa service in rebooking."
Contras: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "Seating space was fair"
Contras: "Too hot"
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Excellent service!!!"
Contras: "Really nothing negative to share... just a little uncomfortable in economy class."
Prós: "Very comfortable and the flight crew were extremely friendly and helpful!"
Contras: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Prós: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Contras: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"
Prós: "Wider economy seats"
Contras: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Prós: "We were kept informed of prigresd"
Contras: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Great flight. The crew was helpful in making sure everybody’s carry on luggage has a place to go. It was a short flight and Finnair made it fast and smooth.
Prós: "Departed and arrived on time"
Contras: "Stop the sardine can treatment of passangers"
Prós: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Contras: "Movie options."
Contras: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Prós: "The crew were professional and courteous"
Contras: "Nothing, as it’s a short flight!"
Prós: "The fact that we were offered an additional round of water and the friendliness of the crew."
Prós: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Prós: "On time"
Contras: "All was well. Long bus ride to the planr"
Contras: "My luggage did not make it despite the long layover in Helsinki."
Contras: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Prós: "Blueberry juice! I is now my favorite juice."
Contras: "The food was way overcooked!"
Contras: "I hurt my knee. The legroom is too small."
Prós: "Fast connection in Helsinki!"
Contras: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."
Contras: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Contras: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."
Prós: "Hot towels distributed before meal."
Contras: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Prós: "Good imfo"
Prós: "In cabin crew was good. Good service"
Contras: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."
Prós: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Contras: "no problems"
Prós: "The crew was friendly."
Contras: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Prós: "Perhaps that we eventually got there and that the plane did not crash"
Prós: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Contras: "Only coffee served over a 3-hour flight"
Prós: "It is misleading to review this as finnair flight. Not relevant"
Contras: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Contras: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."
Prós: "Food and crew"
Prós: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Contras: "No TSA pre check"
Prós: "It seems a bit unfair to rate Finnair, when the flight was serviced by Iberia...that being said - everyone seemed to be put out by any request or basic question. The movies were really good and (UNLIKE the flight from Chicago to Madrid, where i was told they didn't do that) the stewardess on the flight home didn't mind giving me a second glass of wine."
Contras: "the people at the boarding desk in O'Hare were rude & indifferent. The flight attendants on way to Spain were non-existant The food was comically awful!!! The man at the check-in desk in Madrid could not have been ruder or less helpful (Hopefully for his wife's sake!) The food on the way home again was unfortunate.....that can NOT possibly be the best food any company can find in Spain. Hell - wed have been better off with a cheese & ham plate with some bread!!"
Prós: "The crew were trying to help and accommodate the bad situation."
Contras: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Contras: "nobody from justfly and kayak even tried to argued that I didn't missed the flight and I was one of hundreds that was in line way before flight time"
Prós: "crew were great!"
Contras: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Contras: "Had to rush to my next flight and the gates were far apart."
Prós: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Contras: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Prós: "I thought the cabin crew were very helpful and friendly and professional."
Contras: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Prós: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Contras: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Prós: "Seats were comfortable with plenty of room."
Contras: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Prós: "The lie flat bed was nice. Lots of good, new movies"
Contras: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Prós: "Crew was nice and boarding was on time"
Contras: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Contras: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Contras: "No individual air controls for each seat"
Contras: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."
Contras: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."
Contras: "The food was terrible and overpriced. But there weren't any free snacks or anything. No entertainment. Crew were less than helpful."
Contras: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "The crew is nice"
Contras: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Prós: "Clean plane , good crew ,"
Contras: "they didn't load my baggage from flight 1 to 2"
Prós: "The crew was OK, but nothing special."
Contras: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contras: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Prós: "Seats are comfortable on Business Class. Service is good"
Contras: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Contras: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Contras: "Boarding clusterf..."
Contras: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Staff and services all very good definitely"
Contras: "Everything was brilliant"
Prós: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contras: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Contras: "they lost our luggage very inconvenient"
Prós: "Not much but the staff"
Contras: "No room, boarding was slow, zero bag or legroom"
Prós: "It was a nice plane and boarding was well organized."
Contras: "I was assigned a middle seat, if not for that I would have given a higher rating."
Contras: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Prós: "25 min ahead schedule!!!"
Contras: "Cabin space, too narrow rows."
Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."
Contras: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Contras: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Prós: "Food was Fantastic, Air France the Best on Air."
Prós: "Plane was comfortable and new."
Contras: "Nothing really."
Contras: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "La entrada"
Contras: "El resto de cosas"
Prós: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contras: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Contras: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Prós: "I would like to come on time each trip because I got two late time before with airfrance"
Contras: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Contras: "I was asked to change my seat repeatedly"
Prós: "The cheese and the bread"
Contras: "The unprofessional staff during boarding and food serving"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Got pillow, blanket, headphone and eye cover"
Contras: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Prós: "Priority boarding"
Contras: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Prós: "Friendly people on board"
Contras: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Prós: "Great crew"
Contras: "Food could be a bit better. White bread is unhealthy."
Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"
Prós: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Contras: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Contras: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."