Delayed flight, it is noticeable airplanes noticeable aged
Voo atrasou uma hora para aguardar passageiros em conexão.
Delay and change of terminal last minute
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "The plane condition."
Contras: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contras: "Allow business passenger to use front bathroom."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Contras: "Nothing. Flight was amazing"
Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Prós: "Klm's consistantly high standards in everything they do."
Contras: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Prós: "Professional crew. Good simple check in."
Prós: "Flight and the crew!"
Contras: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Contras: "Crew members in Amsterdam were very rude and disrespectful"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "very nice crew"
Contras: "my baggage was lost"
Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "The crew was great. The soecial meal request was hadled well despite oversight."
Contras: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Prós: "Refeições de alto nível"
Prós: "Great plane and staff"
Contras: "Staff rude and short"
Prós: "The friendliness of the crew"
Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "Delays, took my hand luggage into the hold,"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."
Prós: "Crew was nice and friendly"
Contras: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."
Prós: "KLM staff is great"
Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contras: "No downsides at all"
Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "My suitcase didn't come with the airline."
Prós: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Prós: "Efficient boarding system, clearly signposted. Professional staff"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contras: "Boarding was chaotic and congested with not much information or order."
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Contras: "Entertainment system was not working on all seats"
Contras: "I not get to go my flight, I couldn't get reimbursement"
Prós: "Good selection of movies."
Contras: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Contras: "Flight was delayed"
Contras: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Prós: "Tripulação excelente."
Prós: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Contras: "See previous"
Prós: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contras: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Contras: "Couldn’t understand announcements"
Prós: "Red wine was excellent"
Contras: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Prós: "Good food and crew"
Contras: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Prós: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Great seat. Comfortable. Quick boarding."
Contras: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "Missed the flight due to late landing from earlier connection"
Contras: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Prós: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Prós: "Just a routine flight but done with perfect execution."
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Contras: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Prós: "The crew were nice."
Contras: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Flight was smooth"
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "Easy, fast, comfortable, no hassles"
Prós: "I would like to come on time each trip because I got two late time before with airfrance"
Prós: "What’s not to like!"
Contras: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "It was Amazing staff helpfull and fresh.. love it"
Contras: "Flight of almost 3 hours was not entreteiment at all just magazines."
The flight was delayed 2h, no one to ask or to talk to, the carpet under my seat was ripped so my shoes were glued to the floor all the time and they got dirty, when I got to Edinburgh was so late I had to wait over 1h for a bus to get to Edinburgh 😑
Uma boa higiene no avião, casa de banho
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Ter vindo sozinho num banco e perto da porta de saida
There was a good process in place for checking documents at check in..staff were helpful a bit frustrating having to wait to queue for the gate no seats..so not great for older customers or those with kids
Ótima viagem pessoal simpático
Devia ter opção de carregamentos por USB
Contras: "I wasn't on this flight. I wasn't able to cancel or refund it."
Contras: "A working ladder and door"
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Contras: "4 horas de atraso."
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."
Contras: "Correu tudo normalmente"
Prós: "Nothing because I wasn’t allowed to board"
Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."
Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."
Contras: "Worst plane seat of all carriers. No leg room, to close to seat in front no where to put anything , no usb charger. My local bus is more comfortable & better equipped. Same as 90% of people only fly Ryanair as a last resorts. Friend tried to down load boarding pass in the morning of flight was not able as need to be done 24hrs before. 50 euro to get printed at airport outrageous. Perhaps you could Justify £10 but 50 euro!! Why do they try so hard to rip there customers off at every turn"
Contras: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Prós: "Nothinge medíocre sistema them booking"
Contras: "Sistema them booking i need explain way do mail descartável with people do chekin them i go to court very bad tio situação were i expenc more the 600 pounds"
Prós: "good to have bag drop-off ,flight on time but an older plane"
Contras: "Queues at security at Manchester always a nightmare! .Foreign airports do not have that problem"
Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"
Prós: "Gostei da tranquilidade do voo"
Contras: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"
Contras: "Atraso uma hora"
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Prós: "flight on time"
Contras: "priority passangers can board first, but must wait half an our standing up in the corridor. I do not understand this and what the advantage is. next time, I will wait in the chairs until the last ine, because you already have your seat number."
Prós: "Crew was helpful."
Contras: "On the check in process we fell force to pay for our seats, we bought the tickets (my wife and myself) in the same transaction and paid with the same card, the check in was made from the app, both at the same and they put us apart (row 6 and row 33) when in both cases were free seats next to us."
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Prós: "It was short"
Prós: "not a lot"
Contras: "I paid for extra legroom in row 2?There isn't any and to radd insult to injury the person next to me had been allocated his seat without paying any more than the basic fare.I spent most of the flight in a vacant standard seat which gave me more leg room than than that which I had paid for.It was a total ripoff."
Prós: "Safe journey and on-time"
Contras: "There are too many announcements, always advertising something or other, it is an invasion of the ears that cannot be ignored."
Contras: "Priority line....."
Prós: "The crew was kind and respectful."
Contras: "Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about."
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Contras: "Voo com atrazo elevado"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"
Prós: "Quickness with the site. Easy to use"
Contras: "1) my first issue is that my card was charged 2x before having to run it a 3rd time to guarantee my flight. I guess Kayak and Ryanair do not communicate as easily as other carriers. 2) I was charged $50 Euro at the counter for NOT checking in. I attempted to check in numerous times, but it was not allowing me to check in. I received a booking confirmation, but never received a confirmation ID that would have allowed me to check in on the flight. I would appreciate if Kayak would have a response to this?"
Contras: "Late, dirty and not properly stocked..."
Contras: "Sitema de check in pelo celular muito confuso, acusando erro de senha varias vezes e o código de barras tinha que ser salvo em PDF para poder ampliar na hora de entrar."
Prós: "Chegou antes da hora. 20 min adiantado"
Contras: "The landing was dangerous and rough."
Contras: "Horrible experience. Queued on foot at gate for ages including 15 mins waiting on tarmac outside plane in blazing sun. Luggage took one and a half hours to appear after landing. Ridiculous baggage arrangements which seem to be designed to save Ryanair airport handling charges. You take your bag through security as hand baggage which means no liquids but then it’s put in the hold and you have to wait for it on arriving. As usual with Ryanair, maximum inconvenience to passengers."
Contras: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Contras: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."