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Prós: "Food was tasty. Crew was very good."
Contras: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Prós: "There were good entertainment options though I didn’t use them"
Contras: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."

Prós: "Delayed...delayed and delayed some more!!!!!"

Prós: "Great service."

Prós: "No problems to report. Boston to Zurich in under seven hours."

Prós: "Proper business service all the way."
Contras: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."

Prós: "Friendly staff"
Contras: "Seats were horribly uncomfortable"

Prós: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Contras: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Prós: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Contras: "Having to pay for seat selection"

Prós: "Problem free."
Contras: "It was a great flight."

Prós: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Contras: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."

Prós: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contras: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Prós: "I liked everything except my luggage"
Contras: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."

Contras: "I could not obtain a refund."

Prós: "Friendly service, superfast check-in"
Contras: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"

Prós: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Contras: "N/A"

Prós: "very professional crew, clean cabin, interesting choice of documentaries"
Contras: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"

Prós: "good stuff"
Contras: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."

Prós: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Contras: "The seats were old and uncomfortable and the arm rests did not go all the way up."

Prós: "The Israeli crew on El Al were very polite and tried to help."
Contras: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Contras: "The bar between the seats is not going up all the way"

Contras: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."

Prós: "Great flying with Swiss!"
Contras: "seats were a bit tight! otherwise, great!"

Prós: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."

Prós: "Coke Zero was available."
Contras: "Limited selection of movies and tv shows and only one food option."

Prós: "that they had new movies"
Contras: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"

Contras: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."

Prós: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."

Prós: "The chocolates shaped like soccer balls. The fantastic icecream"

Prós: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Contras: "Notithing to dislike comes to mind."

Prós: "Muito bom"

Prós: "Food was good and flight crew was very kind and helpful!"

Prós: "Nothing"
Contras: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Prós: "This flight left on time and landed safely."
Contras: "Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies."

Prós: "Professional. On time. Attentive. Great movies. Overall great."
Contras: "Nothing"

Prós: "Nothing notable"
Contras: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."

Prós: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"

Contras: "The seat in front reclined too far. Nice for the recliner, but too far for the person behind unless I wanted to sleep too. I didn't and it was very uncomfortable."

Prós: "It's Swiss!"

Prós: "Small plane but quick flight"

Contras: "All was great!"

Prós: "No delays seat was small but flight was not full"
Contras: "Seat arms would not lift to vertical"

Prós: "Friendly, helpful and funny staff"
Contras: "Extremely crowded, very hard seats. Note: flew with United, not a Swiss Air flight."

Prós: "The free chocolates they handed out was a nice touch."

Contras: "sound did't work"

Prós: "Service: attentive, multi lingual, smiling"
Contras: "The space in economy was tight. Once the person in front reclined their seat a bit, it was difficult to watch the screen, use the tray or try to move."

Prós: "Service on plane was excellent."
Contras: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."

Prós: "Crew was helpful and attentive. The plane's path flew us over the Alps, which provided spectacular viewing. I was surprised that neither the pilot nor a member of the crew pointed this out to us."
Contras: "Boarding via a bus to taxi us to the plane was awkward. The first bus left with about 5 passengers in it while the second one that we were herded onto was totally filled with little breathing room. The flight itself was short and uneventful. There was no entertainment on this flight."

Contras: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Contras: "Boarding is poorly done at Lahore. Business class passengers should have a separate line. They should have better announcement system for boarding. Boarding becomes chaos when agents aren’t able to properly board the passengers."

Prós: "Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give."
Contras: "Nothing specifically. It was a pretty standard flight experience."

Prós: "Easy and intime boarding"
Contras: "Need to include sea food in your menu"

Prós: "Inflight entertainment"
Contras: "Boarding process did not respect travel privileges. Business and Star Alliance Gold members were shuttled en Mase with all other travelers. Process should be respected regardless of the destination."

Contras: "Very limited selection of movies."

Contras: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"

Prós: "The services was excellent."
Contras: "Delay around three quarter an hour."

Prós: "Food"
Contras: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."

Prós: "As always Turkish Airlines has exceptional service"

Prós: "All was perfect"
Contras: "Nothing"

Prós: "Timely departure and arrival. Excellent landing. Helpful crew."

Prós: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Contras: "Nothing to dislike! My favorite airline."

Prós: "The crew and the food were great."
Contras: "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."

Prós: "Finally loved that they had a vegan sandwich for me!"
Contras: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."

Prós: "Worst flight"
Contras: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."

Contras: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."

Prós: "Crew, food, beverages, and entertainment were very good."
Contras: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."

Prós: "Food."
Contras: "Delay."

Contras: "When we arrived walking to the shuttle the crew had thrown our play pen n stroller out on the walkway. They didnt take it inside with our luggage.It was checked in with all the suitcases! So luckly my son recognized it as we were walking by. Very disapointed if he hadnt noticed it we would of been out of luck. No baby bed or stroller! Why dont they take it with the luggage OR at least let you know they dont transfer them for you! Not happy"

Prós: "Service and food"

Prós: "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
Contras: "We liked everything."

Prós: "food is always good..crew too"
Contras: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"

Prós: "Everything!"
Contras: "Nothing"

Contras: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"

Prós: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Prós: "Same asabive"
Contras: "Same as above"

Prós: "service always good"
Contras: "on the last flight didn't even have a personal monitor"

Prós: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Contras: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."

Prós: "Flight attendants are good."
Contras: "Airport, older airplanes, food."

Prós: "Good meals, Free Drinks and more space than I'm used to on domestic carriers. would fly again!"

Contras: "The food was horrendous. Had to buy food when I landed in. Istanbul."

Prós: "Service Good Clean On time"
Contras: "Price is high"

Contras: "Agaun same food..."

Prós: "The bread service"

Contras: "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."

Prós: "Everything overall"
Contras: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."

Prós: "Everything was excellent."

Prós: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."

Prós: "Thats awesome"
Contras: "All personel it was good."

Prós: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Contras: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "The plane is almost brand new. The service, the food and the crew were fantastic."

Prós: "On time, food was good but can be better."
Contras: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Prós: "Nothing"
Contras: "F u forget or lost something in the plane just forget about it the crew gonna stole it,, they usually have a bad organization in the baggage claim so the probability to get ur stuff less than 50% Istanbul airport was terrible most of the employees don't speak English also u need at least 1 hrs in the line just for inquiries in the Turkish information office I don't recommend it at all"

Prós: "Movies selection, food."
Contras: "Turkish people very rude standing around sitting on other seats moving back and forth reclining themselves everywhere. Yelling laughing"

Prós: "Service, general experience was good."
Contras: "Seat spacing is for profit not comfort. Short hall jets feel like any domestic cheap carrier."

Contras: "Was charged three time for my flight."

Prós: "Great food and a personal media screen"

Prós: "Awesome entertainment system, and the food is much better than average."

Prós: "The checkin was very helpful although also frstrated because they could not print the boarding pass."
Contras: "Had to wait till I got to the counter to get my boarding pass. They had to ov erride a certain part in order to print. As a result of this I was unable to sit with my party."

Prós: "After 4 hours of sitting on Tarmac and in lounge, they finally told us that the flight was cancelled. Better safe than sorry. Hotel, dinner...."
Contras: "7 hours of uncertainty. Having to re check in at midnight after the airport ordeal. Mixed messages about check in, baggage location, 400 people all showing up at once this morning to check in, having not been able to print boarding passes."

Prós: "Excellent crew"

Prós: "Crew inside the plane was lovely."
Contras: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."

Prós: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"

Contras: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"

Prós: "Aircraft crew and operations were excellent."
Contras: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."

Prós: "Good food and beverages"
Contras: "Headphones are terrible"

Contras: "They lost my luggage and have refused to help me locate them."

Prós: "The crew was very kind."
Contras: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Prós: "Good service, but not overly bothersome. The timing of lights and meals is just right for the body clock. Good selection of audio - video choices. All in all a very nice flight."
Contras: "Boarding sequence was a little different, in the end all fine, just different by boarding the rear of section of the plane - economy first."

Contras: "Bathrooms need attention during long flights"

Contras: "No power outlets"

Contras: "The noodle chicken has too much tomato sauce."

Prós: "Great customer service. Excellent in flight entertainment."
Contras: "Late boarding. Late take off. Slow to get off the plane. No buses on arrival. Missed connection. No flights until next day."

Prós: "Very efficient, professional crew; comfortable seating; on time performance."

Prós: "Food, service quality."
Contras: "Seat assignment needs to be done at time of booking - else, there is a surprise, at the time of check in."

Prós: "The crew was excellent."
Contras: "I have bad knees. The planes were small so we boarded and unboarded on stairs. Everyone was in a hurry and I couldn't move quickly. So this kind of air travel is hard on we older folks."

Prós: "The plane they run on this route is an Airbus A380-800 which is the large double decker that holds a gazillion people. The seats have good legroom (unlike united) and a nice in-seat entertainment system. The airplane is uncannily quiet in flight. The flights are full. The meal service was nice except for the pasta which was pretty pathetic. With your United MP gold card you can get into all the airport lounges when flying Lufthansa economy which is great."
Contras: "As you might expect with a plane this large its takes a while to get people on and off it even with the German efficiency of Lufthansa. And of course you land in Frankfurt which is tied with Heathrow for the worst airport in the western world. Lots of bus trips and walking to get anywhere."

Prós: "Nothing, it was a disaster."
Contras: "Service was terrible and rude, the plane was uncomfortable with no tvs or wifi. No one at the gate mentioned downloading the app which I couldn't do on the plane so it made for a long flight."

Contras: "A snack"

Contras: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"

Prós: "Good food, service, and entertainment"
Contras: "The seats are not very cushioned"

Contras: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."

Prós: "Excellent service"

Contras: "Nothing"

Prós: "Free wine!"

Contras: "Mediocre sandwich"

Prós: "Crew is phenomenal! Food was good. Comfortable overall"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "Crew very helpful."
Contras: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Prós: "We upgraded our flight from Frankfurt to business class--so worth it."

Contras: "Impossible to do beter."

Prós: "I don’t like it I was 3 hours delayed"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "A regional flight. On time and clean."
Contras: "nothing."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "The crew was very accommodating, Frequently offered water also."
Contras: "Can t think of anything."

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "Everything"
Contras: "Nothing"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Live TV"
Contras: "Good quality"

Contras: "Seems like they want to nickel and dime you for everything now..."

Prós: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Prós: "I wasn't expecting free in-flight movies and meals, which were very welcome"

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Friendly crew. Sufficient beverage and food service."
Contras: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."

Prós: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Contras: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Prós: "Nothing!"
Contras: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Prós: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contras: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Prós: "Safe trip"
Contras: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."

Prós: "Excellent flight Excellent food"

Prós: "The flight was short and got us there"
Contras: "This was not business service. The seats were uncomfortable, virtually no leg room."

Prós: "Smooth ride, good breakfast and charming flight attendant."
Contras: "Nothing"

Prós: "Staff were always courteous."

Prós: "Direct connection"
Contras: "Meal is horrible"

Contras: "Long delay."

Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"

Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"

Prós: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Contras: "Seat backs were rock solid without use of a personal pillow."

Prós: "Non"
Contras: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"

Prós: "On time departure, friendly staff"
Contras: "GET AN AGREEMENT WITH GLOBAL ENTRY"

Prós: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Contras: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Prós: "Very organized airline. Friendly staff."

Prós: "Very well organozed"
Contras: "None"

Prós: "The flight was very smooth"
Contras: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."

Prós: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Contras: "Long transit more than 12H without free accommodation nor meals"

Prós: "Leg room, kind staff in the airplane"
Contras: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Prós: "got to my destination on time."
Contras: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."

Prós: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Prós: "Crew friendliness."

Prós: "Very carrying crew, kind and attentive"
Contras: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"

Contras: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Contras: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."

Prós: "Good movie selection on flight"
Contras: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Prós: "It was fast and comfortable"
Contras: "---"

Prós: "in this case, nothing"
Contras: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Prós: "Decent between chare distance for a medium sized airplane (A321)"
Contras: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Prós: "Most things were OK"
Contras: "Except a crying baby near me, during first half of the flight"

Prós: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."

Prós: "Good service overall"

Prós: "The check- in experience was simple and the seat entertainment system was excellent!"
Contras: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."

Prós: "The good and service"
Contras: "No TV screen"

Prós: "I liked the extended leg room in front row of economy class."
Contras: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."

Prós: "I like the service,was great, flight was smooth,great team!!!"

Prós: "seats are comfortable, boarding was fast"
Contras: "no choice of food, no entertainment"

Prós: "Nice flight..friendly staff, tasty food, and on time arrivals."
Contras: "I did not like vendors at the Vienna airport charging me 2 dollars U.S. for 1 Euro. When checking the exchange rates the next day it was $1.15 per Euro.. I feel taken advantage of paying $44.00 U.S. for a snack that was 22 Euros. It happened again with another vendor there..$6.00 for a 3 Euro small bottle of water."

Prós: "Seems odd to have to pay for a water and coffee on a flight."

Prós: "Great plane good price for plane ticket."

Prós: "Everything was very good with an exception of being very tight space wise"
Contras: "no leg room, tight rows"

Prós: "Nothing."
Contras: "bad attention. No vegetarian food. Minimum space between seats. Bathroom decomposed before leaving."

Contras: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."

Prós: "Everything was fine. Flight on time, smooth connection c nice crew."
Contras: "I was not allowed to bring my small carry on suitcase on board just because. I had a small backpack that was allowed and the rest was sent with the rest of the suitcases although my connection flight was get short after the first flight."

Prós: "Staff was friendly and the flight was pleasant. It was a short flight so not much to say.....the staff on the ground in Vienna was friendly and polite."

Prós: "food, wine, came by with water all the time to keep us hydrated on a 10-hour flight. friendly service"

Contras: "There was no entertainment but I knew that. The comfort rating was not the Airlines fault. We had very turbulent weather for over an hour"

Contras: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Prós: "delayed"

Prós: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Contras: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Contras: "I slept didn't have snack offered and no entertainment"

Contras: "I missed my flight because of MU"

Contras: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Prós: "Great food and movies."
Contras: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Prós: "Crew very efficient Food was reasonably good Good movie selection"
Contras: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Prós: "Flat bed seats 747 upper deck"
Contras: "Lost my luggage for 7 days"

Prós: "Efficient boarding process meant passengers were all boarded in a timely manner and the flight departed on-time."

Prós: "Crew was good, boarded early and arrived a bit early."

Prós: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Contras: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Prós: "Delft-themed safety briefing was lovely. Excellent flight."

Contras: "the cabin, the entretainment... nothing looks like a business flight"

Prós: "on time arrival"
Contras: "the cabin configuration is bad"

Prós: "food very good."
Contras: "there wasn't so many movies in italian."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"

Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Prós: "Newer plane, crew was amazing, seats were adjustable"

Prós: "Crew was nice and pleasant"
Contras: "Flight very late"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Contras: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Contras: "We had 4 hour delay causing a stop over at 3am. So yeah"

Prós: "Being fed was amazing and watching free TV was great!"
Contras: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Prós: "I love the food"

Prós: "My seat at the window was great and the staff really friendly and courteous!"

Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Contras: "No reading light in my seat..."

Prós: "Best airline in the business quick efficient and outstanding service What else can you say"

Contras: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Prós: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Prós: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contras: "I would have to dream something up."

Prós: "Employees were very friendly"
Contras: "The seats were very small"

Prós: "Shirt flight but well catered, boarding was efficient and quick."
Contras: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Prós: "The crew was efficient. Flight left on time. Food and wine served."
Contras: "No entertainment."

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "Crew was great, very nice"
Contras: "Not enough legroom"

Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Prós: "Good entertainment options. Nice flight attendants"
Contras: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Prós: "Easy to board and easy flight."

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Prós: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contras: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Prós: "The leg room, was surprisingly roomy"
Contras: "The food and that there was no entertainment."

Prós: "Nice to have a wrap for the snack."
Contras: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."