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Prós: "Food was good, crew was really helpful"

Prós: "Flight was on time."
Contras: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"

Prós: "Crew was friendly and service was good."
Contras: "Seats should be more comfortable"

Contras: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."

Prós: "Food service and choice of meals was good. Nice movie and Show selection."
Contras: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"

Prós: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Contras: "The website needs work. See above."

Prós: "The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean."
Contras: "1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc. There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff. 2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen. 3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude."

Contras: "5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible."

Prós: "Luggage policy, helpful ground and air crew. Price."
Contras: "IST stoppover, damaged luggages."

Prós: "The staff is very nice and good service and very helpful"
Contras: "The Delay and the rough landing"

Prós: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Contras: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."

Contras: "See comments above about connection at IST."

Prós: "Great food and on board service"
Contras: "I missed a bit more leg room to be able to sleep ok"

Prós: "Cabin crew was perfect! Food and everything is best!"

Contras: "same, boarding crew was not friendly, and it took a while for boarding."

Prós: "Food drink"
Contras: "Knee room tight"

Prós: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Contras: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"

Prós: "The crew were accommodating and pleasant."
Contras: "the seats were uncomfortable could use more leg room"

Contras: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"

Prós: "Nothing. The flight never happened coastumwr service was very bad"
Contras: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Contras: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Prós: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Contras: "A lot of announcements, when they could've just done all of them at once"

Contras: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."

Contras: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."

Contras: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."

Prós: "The food was great!"
Contras: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."

Prós: "Courteous"
Contras: "Nice people"

Prós: "On time."
Contras: "Seats are a bit old."

Contras: "Wheelchair assistance is the worst when we fly with Turkish Airlines"

Prós: "Overall it was a smooth flight except for few minor issues."
Contras: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."

Prós: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Contras: "No foot rest, help the short people to store luggage."

Prós: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Contras: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."

Prós: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Contras: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."

Prós: "that its only 1 hour 45 min."
Contras: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"

Prós: "Love this airline!!"

Prós: "Liked the food and service"

Prós: "Everything"
Contras: "Nothing"

Prós: "Everything"
Contras: "N/A"

Prós: "There was a lot to choose entertainment wise."
Contras: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."

Contras: "Agaun same food..."

Prós: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Contras: "Nothing is bad as every detail from the flight was awesome"

Prós: "The bread service"

Prós: "The crew were all professional and friendly. They made the flight very pleasant. The food was good and served promptly."
Contras: "The space on ALL airlines now are so claustrophobic it is not that fun to sit squashed into a tiny space. Air travel companies in general has teally made people who can't afford to go first class feel like livestock. But the trip was pleasant due to the crew's nice attitude."

Prós: "Everything overall"
Contras: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."

Prós: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Contras: "It's a long flight but obviously there's nothing they can do about that"

Contras: "Security going from venice to Istanbul then israel could have been better"

Prós: "Flight on time and smooth. Crew was nice."
Contras: "Have food allergies and could not eat much of lunch."

Prós: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Contras: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "Crew , good Seats o paid for it to have it good legroom"
Contras: "Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit"

Prós: "Crew was professional and helpful."
Contras: "The seat was narrow for business class."

Contras: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Contras: "All was good"

Contras: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."

Contras: "Better Communication from Lufthansa"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Contras: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."

Prós: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"

Prós: "Crew very good"
Contras: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."

Prós: "it’s wasnt a full flight, so that was nice"
Contras: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Prós: "Great crew."
Contras: "Working TVs"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Staff were very nice. Flight arrived on time."
Contras: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Prós: "Service"
Contras: "A little bit turbulence"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Aircraft, cleanliness, crew, food"

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Contras: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "The cheese sandwich was good."
Contras: "Flight left late. Airport employees weren't helpful. The plane was hot."

Prós: "Arrived safely; good selection of movies; sound reasonable."
Contras: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."

Contras: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Prós: "Smooth and comfortable flight . Awesome service by the crew"

Prós: "Everything was smooth"

Prós: "Everything is on tine"
Contras: "Food is very disappointing"

Prós: "It is comfortable. Some of the crew are very nice and friendly!"
Contras: "The food is not tasty, and some of the crew are not nice!"

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Friendly crew."
Contras: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"

Prós: "Lufthansa always impresses with good food featuring more local ingredients (sauerkraut and mache when leaving Europe), loads of in-flight entertainment included in the ticket price and a very speedy boarding process, even when dealing with United States security requirements. I always like beer and wine being offered at meals as part of the flight price, as well as the aperitif option too."
Contras: "There were a few flight crew this time that disappointed by being less than professional and less than present, knocking serving carts into chairs, being curt in their service and less polite than usual. I noticed two flight attendants in particular this time when normally the entire flight crew is very professional, courteous and timely. Flight was also late leaving Munich (computer issues) which made connecting flights in Denver difficult."

Prós: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Contras: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"

Prós: "Houve atrasos mas saídas"

Contras: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Contras: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Prós: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Contras: "It will be hard to travel with another airline"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "On time"
Contras: "Uncomfortable seats"

Prós: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
Contras: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."

Prós: "Courtesy and friendliness of staff."
Contras: "The cheapo headphones"

Contras: "The head rests were very uncomfortable."

Prós: "Very helpful crews. Any problems."
Contras: "Nothing"

Prós: "Crew was great and the plane was clean. Food and drinks were good."
Contras: "Nothing."

Prós: "The problem was a family with 4 children who failed to parent their children which made this 7 hour flight a nightmare. Their children yelled, screamed and cried the entire flight and their parents did nothing. Their children laid in the center aisles, jumped up and down in the seats like a trampoline. They played with the trays like a toy repeatedly opening and closing them for fun. They tossed pillows at each other and the father handed them back to them to do it again and again. The parents didn't even seat their children in - the flight attendant had to do it. In our section there was no sleeping only total frustration. I love kids but sitting behind totally irresponsible parents made this return flight a nightmare while awake"
Contras: "Flight crew inability to handle unruly passengers"

Prós: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Contras: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."

Prós: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Contras: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."

Prós: "So rude crew"

Prós: "Absence of food"
Contras: "In flight service"

Contras: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"

Prós: "Nothing"
Contras: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Contras: "Boarding was crazy. Could not everyone in the gate area."

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Prós: "Pleasant crew. Appropriate and efficiently served snack."
Contras: "Boarding and disembarkation were slow."

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Prós: "Just as I expected. And I made my last connection easily."

Contras: "Not being 1 hour late"

Prós: "Slow service."
Contras: "Better communication!"

Prós: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contras: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Prós: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Prós: "Amazing crew"

Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Prós: "Quick flight"

Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Prós: "Flying with KLM is a pleasure"

Prós: "Friendly crew."
Contras: "So many people on a 747!!"

Prós: "The entertainment options were good."

Contras: "The movie selection did not seem extremely varied."

Prós: "Wifi on Board"
Contras: "Nothing"

Prós: "Fast boarding"
Contras: "The entertainment system wasn’t working for the whole 10 hour flight."

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "Sandwich was incredibly tasty (although not much filling)"
Contras: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Contras: "Food"

Prós: "Booked extra room seat which gave me good room for seating"

Prós: "The staff was very helpful and professional. Promp response to calling for attention."
Contras: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Prós: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Prós: "Decent seat size. Sorta slept the whole flight."

Prós: "on time, and with snow"

Contras: "Tiny old cramped plane."

Prós: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Prós: "Comfort economy well worth the extra."

Prós: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Contras: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Prós: "Nothing"
Contras: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Prós: "Jet airways flight till mumbai"
Contras: "Poor legspace in Klm flight till Amsterdam"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contras: "No complaints at all."

Prós: "Crew was friendly, and the food was better than the usual KLM fare."
Contras: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Prós: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contras: "See above"

Prós: "The Crew was great. Friendly and attentive."
Contras: "Very small seat. Had a big person next to me and was quite uncomfortable"

Prós: "food good"
Contras: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Contras: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."

Prós: "Friendly crew. Good food. Uneventful flight."
Contras: "Flight was slightly delayed in departure."

Prós: "Nice crew"
Contras: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"

Contras: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Contras: "Could not have been better"

Contras: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"

Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."

Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"

Contras: "Late departure. No roof during queuing for loading and rain..."

Prós: "No problems. I was satisfied"

Prós: "Plane seemed new and modern. Friendly staff, attentive."
Contras: "Only one side of my headphones worked, seats not very comfortable."

Prós: "Boarding on time"
Contras: "Unfriendly crew & awful food"

Contras: "No food or even water"

Prós: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Contras: "Only one free drink per meal, otherwise only tea or coffee."

Prós: "The water bottles, pillow, and earbuds were on the seats."
Contras: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."

Contras: "Delayed flight, missed connection, lost baggage."

Prós: "Staff efficient."
Contras: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."

Prós: "I was treated by the cew very, very badly. Food was terrible."

Prós: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Contras: "Boarding was a little scattered, but ok"

Prós: "Smooth flight, boarding was seamless."

Prós: "The crew is great. Did everything within their abilities to be comfortable"
Contras: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"

Contras: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."

Prós: "On schedule, great crew"

Prós: "Great crew, on schedule."
Contras: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."

Prós: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Contras: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Prós: "A female pilot! Nice crew. Clean bathroom."
Contras: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."

Contras: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Prós: "The movie selection"
Contras: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."

Prós: "Crew and plane good. Friendly and English was excellent."
Contras: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Prós: "Great entertainment in modern plane with good service."
Contras: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."

Prós: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Contras: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Prós: "Quick Flight"
Contras: "Just a long layover, but what are you going to do"

Prós: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Contras: "Leg room is a nit short for tall people. Everything else was great."

Prós: "The flight attendants were good at checking on the needs of the passengers"

Prós: "SAS is the best airlines !!"

Prós: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"

Prós: "Crew and comfort were both according to good standard"
Contras: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"

Prós: "Introduce meals even to economy class"

Contras: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."

Prós: "great plane and food and crew"
Contras: "cant pre book luggage way too expensive for bags"

Prós: "Passenger"
Contras: "Not much talk from captain about local weather and time."

Prós: "Comfy and good movies!"

Contras: "Only water or coffee/tea. Not even soda."

Prós: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Contras: "Tight seats, lousy food, even for airplane food."

Prós: "Sear had great leg room."
Contras: "No complaints at all, the pilot did a great job!"

Contras: "Lost luggage delivered today"

Contras: "All was great"

Prós: "Crew are the best!"

Prós: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Prós: "Crew memebers"
Contras: "Nothing"

Contras: "New variety of food"

Prós: "Tripulação boa"

Prós: "I like the comfortable seats"
Contras: "Service lag a little"

Prós: "Tripulação excelente."

Contras: "More options for gluten free food. Always get the same dish"

Prós: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Prós: "Air France has the best crews! They really go the extra mile."
Contras: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Prós: "Flight was delayed 4 hours with no explanation"
Contras: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Prós: "Everything! It was a wonderful experience."
Contras: "Nothing"

Prós: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Prós: "Staff and services all very good definitely"
Contras: "Everything was brilliant"

Prós: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Contras: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."

Contras: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Prós: "Great service and food."
Contras: "Tv screen is resolution is to low. Hard to see details."

Prós: "The food was okay and the staff were friendly."
Contras: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Prós: "Their evacution video is interesting"
Contras: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Prós: "Everything was fine"

Prós: "Quiet! No noise-canceling earphones needed. Delicious food."

Prós: "Food was good. Crew nice and professional."
Contras: "Landing was not so smooth."

Prós: "Enjoyed my food, especially tasty for airplan fare!"
Contras: "Not enough leg room"

Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Prós: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Prós: "Personnel"
Contras: "Nothing"

Prós: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Contras: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Prós: "nice drink selection on board flights"
Contras: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Prós: "Plane was comfortable and new."
Contras: "Nothing really."

Prós: "Crew were pleasant most of the time"
Contras: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Prós: "Boarding for BUsiness class was fine. Seating was cramped."
Contras: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Prós: "The plane arrived in New York smoothly"
Contras: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Prós: "Easy, fast, comfortable, no hassles"

Prós: "Super fast boarding and smooth takeoff"

Prós: "Food was excellent and crew was very nice."
Contras: "Could not check in online before my flight and no zones to board just line up and go apparently."

Prós: "It es a good flight back"
Contras: "Items missing on duty free purchases"

Prós: "Seat comfort in business class Professional and friendly crew"
Contras: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Contras: "There were not noodle soup ready this time."

Prós: "The crew was very nice and helpful."
Contras: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Prós: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contras: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Contras: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Prós: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Contras: "."

Prós: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Prós: "The crew was very nice and helpful."
Contras: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."

Prós: "The food was good"
Contras: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."

Contras: "bad smell around my seat"

Contras: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Prós: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Contras: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."