Voos para Helsínquia

Prós: New Boeing 787. Nice aircraft

Contras: Norwegian Air operated its international flight like a budget airline. I have never been on a flight where no food or drink was even offered. We had to ask for water 4 times before one of the attendants brought over half a glass. We ended up buying food and drinks since no meals were served the entire way. It is very dangerous to limit the amount of water patrons drink on the flight. Nothing else was provided. Headphones, blanket, pillow were all extra. Lastly, they do not allow online check in for travelers from the USA. As a result, we were forced to pay 80 euro for each checked bag at the counter!!! We will never fly or recommend Norwegian Air ever again.

Prós: Bad for 12 hrs flight passengers need hot food

Contras: Long flight is not about just saving money

Prós: This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea

Contras: Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!

Prós: The seats were comfortable and there were a lot of toilets for use.

Contras: There wasn't a huge selection of movies/episodes of shows to watch.

Prós: Itinerary - hours of flight

Contras: Dinner could have been earlier

Contras: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Prós: Helpful crew Good food

Contras: Our luggage came back damaged and open !

Prós: Very confusing going through security.

Contras: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Prós: Clean and neat aircraft with nice crew

Contras: Find a way to serve at lease water. Some crew members were uptight. Need to be friendly

Prós: Small compliment from Air France was lovely and unexpected

Contras: One Toilet for a full plane with 150 passengers....

Prós: Clean airplane nice pretty stewardess in short dress.

Contras: Probably private jet whit hot tub.

Prós: The crew was very kind

Prós: KLM STAFF WERE VERY PROFESSIONAL

Contras: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Prós: Confort and kindness

Contras: It was too cold

Prós: Flight arrived on time

Contras: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Prós: Almost everything, especially the crew.

Contras: Don’t feel like anything should be better to be honest

Prós: Confort and kindness

Contras: It was too cold

Prós: Flight was on time.

Contras: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Prós: Services is good .

Contras: Food can be better

Contras: The crew not sympathique

Prós: It was Okay

Contras: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Prós: Nothing.

Contras: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.

Prós: The crew was super nice. Everything went smoothly.

Contras: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!

Prós: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Contras: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Contras: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare

Prós: Nothing

Contras: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Prós: More space in business class (777-300) than many other airlines.

Contras: Entertainment very limited. No adjustable air vents in this aircraft

Contras: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Prós: The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could.

Contras: It was just a relatively quick, unremarkable flight.

Contras: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Prós: Row of seats to myself. Free coffee.

Contras: Coffee refill.

Prós: Klm's consistantly high standards in everything they do.

Contras: Nothing

Prós: Planes were on time and connections made.

Contras: One bag delayed as not put on flight and food could be better.

Prós: Good amount of space on the plane, lots of movies to watch, good food and drink.

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Prós: Crew was helpful and ver polite and efficient

Contras: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Prós: Salmon dinner was the best dish Lufthansa ever served

Contras: Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.

Prós: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Prós: Food was not available for flight.

Contras: Food

Prós: The crew and the food were great!

Contras: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Contras: Seats were too close together.

Prós: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Contras: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Prós: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Prós: Everything works and quick to get to destination.

Contras: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Prós: KLM are our airline of choice. A great full-service carrier with impecable standards.

Contras: Nothing

Prós: Great atmosphere, crew was excellent!

Contras: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Prós: I was seated next to my fiancé. We were separated on Blue air.

Prós: Walked away from plane.

Contras: The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option.

Prós: The crew

Contras: The kosher food

Contras: there was a problem with special assistance on the connection flight. Nobody was waiting at the end...

Prós: Good enough.

Contras: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.

Contras: Very long flight

Prós: Great service, tasty sandwich.

Contras: Boarding was a bit of a scrum.

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Prós: Customer care was super supportive

Contras: Inflight sandwiches

Prós: KLM are our airline of choice. A great full-service carrier with impecable standards.

Contras: Nothing

Prós: Flight and the crew!

Contras: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!