Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Crew was very helpful"
Contras: "More entertainment"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Crew as usual very kind"
Contras: "They put me on stand by because flight was overbooked"
Prós: "Muy confortable, la amabilidad de los tripulantes"
Prós: "The crew was amazing"
Contras: "Flight was a bit delayed"
Contras: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Prós: "Crew was very nice and helpful."
Prós: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contras: "More snacks maybe lackerli"
Contras: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Contras: "NO legroom on the Zurich to Dusseldorf flight."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Always on time and professional crew!"
Prós: "The service was friendly and efficient. My seat was comfortable."
Contras: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Prós: "Great customer service, the crew was professional and courteous."
Prós: "Swiss Lounge, food excellent."
Contras: "everything was very good"
Prós: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Contras: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Prós: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Contras: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Contras: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Prós: "The Boeing 777-300ER is ether new and clean."
Contras: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Prós: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contras: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "We were about on time"
Contras: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Prós: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Contras: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Prós: "Swiss service relayable"
Prós: "staff was very nice"
Contras: "I wasn't able to select seat before boarding"
Prós: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
Prós: "Very friendly crew, good legroom in economy, excellent meals."
Prós: "Staff, and service were good."
Contras: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Contras: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Contras: "Did not get to make this flight either. Horrible."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Crew was great, on time flight, clean plane."
Contras: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Nothing. Flight was amazing"
Prós: "The crew was very kind"
Contras: "When its rain we shouldn’t walk to the air plain"
Prós: "Loved the smooth ride."
Contras: "Bathroom was pretty nasty"
Prós: "Flight arrived on time"
Contras: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Contras: "Everything was OK"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Very professional"
Contras: "Lost luggage"
Prós: "Crew was friendly"
Contras: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Prós: "Good beverage service."
Contras: "Over an hour delayj for departure."
Contras: "There was no wifi on flight"
Prós: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contras: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Contras: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Prós: "Nice aircraft"
Contras: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Contras: "Lost all our bags so couldn’t ski"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Contras: "Need more leg room!!! Larger meals needed."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Contras: "No reading light in my seat..."
Prós: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contras: "Less legroom, storage space, bad food, few movie options."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"
Prós: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Prós: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contras: "There were several flight delays and gates were changes a few times."
Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Prós: "Crew was excellent -kind nice and very attentive"
Contras: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Prós: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Contras: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Prós: "Crew was good, especially from Beijing to Copenhagen"
Contras: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Prós: "The movie section and food were very good"
Contras: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."
Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"
Contras: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Prós: "For a middle seat, it wasn’t bad"
Contras: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Prós: "service was great flight was on time luggage came on time"
Prós: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Contras: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Prós: "The staff were ok"
Contras: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Prós: "The flight itself was pretty good."
Contras: "Over 30 degrees Celsius at Hamburg airport. They don’t even have a decent air conditioning system! How unbelievable is that? Even in africa or South America the airports are more comfortable in terms of internal temperatute. Hambur airport was like a greenhouse. and all passengers there were like roasted turkeys inside a giant hot oven! Worst airport experience ever!"
Prós: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Contras: "The flight was more than one hour delayed."
Prós: "Not full. Kind crew."
Contras: "No complaints."
Contras: "Expensive rates on luggage"
Contras: "Crew not very friendly."
Prós: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Contras: "I like everything."
Prós: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Prós: "Nice planes with all the basics you need"
Contras: "Terrible food"
Prós: "Softest landing ever"
Contras: "Not much entertainment but a domestic flight"
Prós: "We were eventually rebooked in the class we paid for."
Contras: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Prós: "Easy kiosk check in, baggage drop off, good service."
Contras: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Prós: "Good leg room. Tasty meals. A good variety of entertainment options."
Contras: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Prós: "I had a window seat with a view of New York City as we flew North."
Contras: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Contras: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Contras: "The flight arrived an hour late."
Contras: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Prós: "Friendly staff. Good food. Movie/tv options were excellent."
Contras: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Contras: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Prós: "Clean plane, decent food"
Contras: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Prós: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Contras: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Prós: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Contras: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Prós: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Contras: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Contras: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Prós: "they were quick and apologetic"
Contras: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Prós: "Very friendly crew and staff of the center transfer."
Contras: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."
Prós: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Contras: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Prós: "Flight was fine, service good, and our seat choice excellent."
Contras: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Contras: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Prós: "I arrived alive...."
Contras: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Contras: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Prós: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Contras: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Prós: "The crew and the food were great!"
Contras: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Contras: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contras: "Flight was delayed"
Prós: "Crew was great. Seats were comfortable."
Contras: "The airline lost both of my luggage suitcases."
Prós: "All went right namely the seats but the luggage condition is the worst"
Contras: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Prós: "Crew was ok and servicial"
Contras: "Food and reception at door of boarding"
Prós: "Not being charged for my first bag of luggage"
Prós: "Red wine was excellent"
Contras: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Prós: "Left on time. No turbulence."
Contras: "boarding wasn't good."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "wine selection divider between seats"
Contras: "The fligh Washington delay more than a hour"
Prós: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Contras: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Prós: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contras: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "Not much but the staff"
Contras: "No room, boarding was slow, zero bag or legroom"
Prós: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Contras: "Business class seating on the AirBus 318 is very cramped."
Contras: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Prós: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Contras: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Contras: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Contras: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Prós: "Comfortable, hospitality and wonderful service"
Prós: "The cabin crew were excellent"
Contras: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Contras: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The cabin crew was very good!"
Contras: "The economy premium seats are very uncomfortable"
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "The food, entertainment, and service. Waited for me after almost missing my flight."
Prós: "What’s not to like!"
Prós: "The crew, the service, the food and beverages"
Contras: "The 3 hours delay"
Prós: "Nice crew, free snacks"
Contras: "For taller people flying economy sucks . The seats are always to small"
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Contras: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Contras: "According to Kayak I had one bag for free I had to pay 50 euros"
Contras: "They don’t even give glass of water in business class. Terrible attention."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Comfortable seats with nice pillow and blanket"
Contras: "Boarding was awkward and slow."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Prós: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Contras: "Extraviaram nossas bagagens!"
Contras: "Long wait on crowded hot bus to the plane."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Vôo com atraso."
Prós: "Clean plane, nice crew"
Contras: "No entertainment at all"
Prós: "Não houve contratempos"
Contras: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Contras: "Não tem opção de entretenimento via app"
Prós: "Plane newish"
Contras: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"
Prós: "Boa técnica , voo seguro ."
Contras: "Atraso muito grande, passageiros em avião quente , no sol."
Contras: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Prós: "Simpatia da tripulação"
Contras: "Estava frio demais dentro do avião!"
Prós: "Gosto muito do fato da TAP ter vôos diretos à Lisboa e Porto. É uma viagem longa e cansativa, portanto quanto mais rápido chegar melhor. Os tripulantes são muito atenciosos e sempre dispostos à ajudar."
Contras: "Como em qualquer companhia aérea de hoje, o espaço para as pernas e o conforto da cadeira. Numa viagem de aproximadamente 10 h ao fim não temos mais posição que não doa as costas."
Prós: "Viajei pela executiva em 20 de maio com escala em Lisboa rumo a Roma. Os comissários de bordo foram extremamente atenciosos, sobretudo ao final do primeiro trecho, quando gentilmente me ajudaram muito a retirar meu celular que havia caído entre o assento e a parede. No segundo trecho, de Lisboa a Roma, a comissária Dalva foi gentilíssima e merece especial elogio de minha parte. As refeições foram boas e bem apresentadas, assim como as bebidas. Contudo, sugiro apenas a melhora dos assentos, que achei desconfortáveis, sobretudo para os pés, já que mal havia espaço para colocá-los e do kit de amenidades, no meu entender muito fraco para quem viaja numa executiva e paga por isso. Esclareço que prefiro a executiva especialmente pelo conforto, mas infelizmente os aviões da TAP estão distantes ainda de um padrão satisfatório para o custo cobrado (o voo de Lisboa a Roma foi num assento comum, um pouco mais afastados os bancos apenas), como existe em companhias menores, tal como a Air Marroc, por exemplo."
Contras: "Por estar na executiva, achei que haveria alguns sanduíches ou snacks à disposição dos passageiros entre o jantar e o café da manhã. A KLM e a Air France disponibilizam isso até mesmo nos voos da classe econômica e a TAP nem na executiva. As poltronas e o Kit de amenidades (necessaire) eram fraquíssimos para quem paga (caro) por isso."