Pesquisa voos baratos para Chester

Prós: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"

Prós: "everything, the crew, the journey, the food and the entertainment as well"
Contras: "-"

Prós: "Nothing."
Contras: "Communication was terrible."

Prós: "Very positive opinion about the flight."
Contras: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."

Prós: "Great food and drink options."
Contras: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Prós: "Muito bom"

Prós: "On time, organized."

Contras: "Crew took way too long to do the drink service. With only one bathroom in the back, they blocked the aisle for 45 min"

Prós: "First leg was on United (codeshare) 767. The seat pitch on that version was good, even for a tsix-footer. The flight was almost empty, so there was plenty of room to stretch across seats and sleep. In order to avoid dairy, I order kosher meals - and the quality was OK. The cabin crew was nice to start with, and very relaxed and friendly as the flight progressed because of the low-stress service for so few passengers."
Contras: "No complaints."

Prós: "Small plane but quick flight"

Prós: "Service from every perspective was great! Flight was on time and great."
Contras: "I wish they had more allergy options for food, but you have to pre-order allergy related meals."

Prós: "Courteous staff. They offered drinks and good food. Good experience."
Contras: "The seats were not very comfortable."

Prós: "efficient boarding pleasant staff punctual"

Contras: "Late leaving HK meant I missed connecting flight!"

Prós: "Very quiet flight, clean airplane, pillows and blankets provided. So much better than my last Swiss flight to TLV"
Contras: "This time all good, last time (6/17) horrible food and no pillows at all."

Contras: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"

Prós: "Everything was comfortable."
Contras: "I can't think of anything."

Prós: "The crew was very nice."
Contras: "The seats had such little cushion that it made the flight extremely uncomfortable."

Prós: "Crew were very nice and accommodating. Chocolate always appreciated!"
Contras: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"

Contras: "We were packed like sardines! My flight made me want to retire from traveling!"

Prós: "Crew was great, seat comfortable, food was fine."
Contras: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."

Contras: "You could have had my luggage arrive. Now I don’t know where it is"

Prós: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"

Prós: "Quick and easy."
Contras: "Attitude of the flight attendant."

Contras: "Nothing. The best airline I've flown across the board."

Prós: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Contras: "I was very happy with my flight experience with Swiss."

Prós: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Contras: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."

Prós: "Crew good"
Contras: "Baggage small bag forced to check"

Prós: "The food was great. The service is excellent. Swiss Air gets an A+."

Prós: "I like the service, the crew and the overall experience of flying Swiss."
Contras: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Prós: "Punctual modern aircraft."
Contras: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Contras: "they cancelled letting me fly"

Prós: "the crew was great."
Contras: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Quick, clean, flight."
Contras: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."

Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"

Prós: "Fast boarding and deplaning."
Contras: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."

Prós: "Not applicable"
Contras: "See above."

Prós: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Contras: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."

Contras: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Prós: "The attendants were great. Flight was clean and nice."
Contras: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."

Prós: "Safety"
Contras: "Small seats only 2 bathrooms,"

Contras: "The way the movies, needed extra parts. No touch screen"

Contras: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."

Prós: "Great flight. Lots of good food."

Prós: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Prós: "Cleanliness"
Contras: "My seat."

Prós: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."

Prós: "Food was good."
Contras: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."

Prós: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Contras: "A little pricey."

Prós: "The flight itself was ok."
Contras: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."

Prós: "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Contras: "No priority boarding for business. And still no beverage service before take off (alcohol)."

Contras: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Prós: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Contras: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Prós: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Contras: "Little bit quicker tray collection after meal."

Contras: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."

Prós: "Good time"
Contras: "Food"

Contras: "The flight was cancelled and I still didnt receice my refund."

Prós: "The crew were accommodating and pleasant."
Contras: "the seats were uncomfortable could use more leg room"

Contras: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"

Prós: "The water"
Contras: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."

Prós: "The entertainment selection was good and the convenience kits were nice to have as well."
Contras: "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."

Prós: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Contras: "It was all good(which I rarely get to say these days on any carrier)"

Prós: "Service and people"
Contras: "Long lines and security pat downs...."

Contras: "Try to improve the departing time, this flight from Mazar usually departs late."

Prós: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"

Prós: "Crew"
Contras: "Nothing"

Prós: "Food, service, comfort packs."

Prós: "Cabin attendants tried to be helpful and pleasant."
Contras: "food was very unimaginative, way too much carbohydrates, and little attention to a healthy diet. Movies were constantly being interrupted by announcements - like 20 times per movie. This was on flight from Istambul to NYC, not the one from Tel Aviv."

Contras: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Prós: "Everything"
Contras: "Nothing"

Prós: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Contras: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."

Prós: "The crew!!!"

Prós: "Clean and computable plane, very good meals and quick handling for departure"
Contras: "Nothing !"

Prós: "Everything was top notch.. the food, the service, the overall experience."

Prós: "Entertainment options are good. Flight timings and boarding was generally very good."
Contras: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"

Prós: "the crew was nice"
Contras: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"

Prós: "I liked the service and the food."
Contras: "It could have been on time flight."

Contras: "Agaun same food..."

Prós: "The bread service"

Prós: "Everything went very smoothly. Nothing to complain about."
Contras: "I was not unhappy with any aspect of the flight."

Contras: "I have 4 lost baggages, didn't arrived Miami"

Prós: "Everything overall"
Contras: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."

Prós: "Better headphones for economy Pillows on seat when boarding"
Contras: "Poor heating/cooling controls, cabin too hot"

Contras: "Tough landing and strange turbulence"

Prós: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"

Prós: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Contras: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."

Prós: "fast boarding, on time"
Contras: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"

Prós: "Much bigger plane, more space. WAY better."
Contras: "Insufficient information at boarding where we were going."

Prós: "Great service and quality from Turkish Air."

Prós: "Nothing"
Contras: "F u forget or lost something in the plane just forget about it the crew gonna stole it,, they usually have a bad organization in the baggage claim so the probability to get ur stuff less than 50% Istanbul airport was terrible most of the employees don't speak English also u need at least 1 hrs in the line just for inquiries in the Turkish information office I don't recommend it at all"

Prós: "Cooked food was bad.rice was like eating stones.one leg of flight to lahore had substandard planes and crew."
Contras: "Food was substandard i dont give food like that to my pet. Substandard airoplane for istan5 to lahore flight.Had untrain7 staff. Plane was old and looked unusable."

Prós: "Great service, timely flights, no luggage problems."
Contras: "Airline seats are getting more and more crammed. This is an industry wide ailment though."

Prós: "everything was as scheduled, very good flight attendants, good food choices"
Contras: "i didn't like all the food but they had many choices"

Prós: "Great food and a personal media screen"

Prós: "Service was great."
Contras: "Boarding process is a bit chaotic since they dont go by group, but by class. Seats in Business class are no different than economy."

Prós: "Very comfortable flight."

Prós: "This was my first international flight, and also first on Lufthansa, and I was thoroughly impressed. We traveled with another couple who've flown internationally multiple times, but this was their first Lufthansa flight as well, and they said it's the best they'd had. The crew were all excellent, friendly, and accommodating. There was plenty of entertainment options, refreshments, and snacks. The food was very good-much better than I'd expected. I appreciated that there were pillows, blankets, and headphones readily available as well. I'll try to fly Lufthansa every chance I get when flying internationally."

Prós: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Contras: "Couldn't have been better."

Prós: "Crew attitude - so much better than on the indifferent and even hostile US carriers"

Prós: "Courteous flight crew"

Prós: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Contras: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"

Contras: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."

Prós: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Contras: "Video entertainment menu system was slow to work with."

Prós: "Timeliness, clean cabin, professional service."
Contras: "Climbing latters to board."

Contras: "Bathrooms need attention during long flights"

Contras: "The noodle chicken has too much tomato sauce."

Contras: "The boarding process descended into anarchy for the Dublin portion of this flight. Staff had to check passports prior to boarding causing confusion amongst the European passengers. The need for this was poorly explained. Food on board was pretty poor."

Prós: "On time, friendly crew, comfortable seat, smooth flight, good food!"
Contras: "All good."

Prós: "Great customer service. Excellent in flight entertainment."
Contras: "Late boarding. Late take off. Slow to get off the plane. No buses on arrival. Missed connection. No flights until next day."

Prós: "Very efficient, professional crew; comfortable seating; on time performance."

Prós: "Food, service quality."
Contras: "Seat assignment needs to be done at time of booking - else, there is a surprise, at the time of check in."

Prós: "The plane they run on this route is an Airbus A380-800 which is the large double decker that holds a gazillion people. The seats have good legroom (unlike united) and a nice in-seat entertainment system. The airplane is uncannily quiet in flight. The flights are full. The meal service was nice except for the pasta which was pretty pathetic. With your United MP gold card you can get into all the airport lounges when flying Lufthansa economy which is great."
Contras: "As you might expect with a plane this large its takes a while to get people on and off it even with the German efficiency of Lufthansa. And of course you land in Frankfurt which is tied with Heathrow for the worst airport in the western world. Lots of bus trips and walking to get anywhere."

Prós: "Nothing, it was a disaster."
Contras: "Service was terrible and rude, the plane was uncomfortable with no tvs or wifi. No one at the gate mentioned downloading the app which I couldn't do on the plane so it made for a long flight."

Contras: "Old plane, slow crew"

Prós: "Everything"
Contras: "Nothing"

Prós: "Helpful crew Good food"
Contras: "Our luggage came back damaged and open !"

Prós: "The crew is brilliant Punctual, spot on... 100% service delivery"
Contras: "Nothing"

Prós: "Crew was great. The food Was good."
Contras: "Seats were very uncomfortable and there was no air control."

Prós: "On time"

Prós: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Contras: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Prós: "Not and horrible waited for 10hour before we board the last journey"
Contras: "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Prós: "Crew very good"
Contras: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."

Contras: "Highly recommended for efficiency"

Contras: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Yes"
Contras: "The Cabin seating"

Contras: "40 minute delay in departure due to late arrival of incoming aircraft."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contras: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Short flight, snacks, timely take off and landing."

Prós: "on time, great cabin crew"

Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"

Prós: "nothing"
Contras: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "We were kept informed of prigresd"
Contras: "Delay"

Contras: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."

Prós: "Not much at all"
Contras: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Prós: "Cabin service and crew excelent"
Contras: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."

Prós: "Left on time, arrived on time. Efficient service."
Contras: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."

Prós: "crew is nice"
Contras: "breakfast was pretty lame !"

Prós: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contras: "No complaints at all."

Prós: "Same as above"

Contras: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Contras: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Prós: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Prós: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Contras: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Prós: "early arrival,comfort"
Contras: "late boarding while standing around waiting for pilot to ararive"

Prós: "The food was surprising good, especially the Japanese meal. The flight attendants were pleasant. Long flight but at least the entertainment choices for movies were good. I'm happy the provided snacks in the galley and walked around cabins offering water and drinks often."
Contras: "The plane was a bit dated without electrical outlets and a dated entertainment system. The earphones seemed cheap"

Prós: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Contras: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."

Prós: "Loved the crew and the food and the best in flight entertainment to date. Also was super comfortable. Super recommend for long haul!"

Prós: "Staff were friendly!"
Contras: "Food was not great and no choices."

Prós: "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."

Prós: "On time"
Contras: "Terrible boarding process. Clunky landing."

Contras: "I was coming back from Cologne to Rome, 40 mins of delay on first flight Cologne - Amsterdam made us lose the second flight. Actually, they could have waited for us for say 10 mins and we would have made it. But they didn't and we had to stay a night in Amsterdam, arriving in Rome the next morning."

Contras: "Cramped space; my back still hurts Entertainment system did not work; only L-sound and poor visibility screen. The worst airline food I have aver been served."

Prós: "the crew was fantastic and really kinf"

Contras: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Prós: "Absence of food"
Contras: "In flight service"

Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Prós: "Information sharing by pilots and crew. Economy class leg room is good."
Contras: "All good up to the level"

Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"

Prós: "Pleasant crew. Appropriate and efficiently served snack."
Contras: "Boarding and disembarkation were slow."

Prós: "Flight arrived on time"
Contras: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Prós: "The crew was informative"
Contras: "Inflight sandwiches"

Contras: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Prós: "The entertainment was amazing"
Contras: "The seats were a bit hard"

Prós: "The flight crew was so friendly and the food was really good."

Prós: "Everything was smooth and effortless."
Contras: "Can’t think of anything."

Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Prós: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contras: "No downsides at all"

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Prós: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contras: "There were several flight delays and gates were changes a few times."

Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Contras: "Nothing"

Prós: "The service"
Contras: "The seats"

Prós: "punctuality of boarding and flight time"
Contras: "attitude of crew in business class: no sense of true hospitality"

Prós: "Comfortable and well laid out seat area"
Contras: "Food was a little substandard for business class"

Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Contras: "Flight was cancelled."

Prós: "Wifi on Board"
Contras: "Nothing"

Prós: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contras: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Prós: "Nice to have a wrap for the snack."
Contras: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Contras: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Prós: "Very friendly crew going out of way to assist in making trip comfortable"
Contras: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Contras: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Prós: "Really friendly staff. Great service"

Prós: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contras: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Tudo"

Prós: "Simpatia como sempre da tripulação"
Contras: "Atraso do voo"

Prós: "flight attendants are top notch"
Contras: "Baggage drop off, the airport staff forgot to place the priority tags on all luggage even though I asked several times"

Prós: "On time and waited for our connection from Miami without any fuss"
Contras: "Comfortable seats but very luttle legroom"

Prós: "Ter sobrevivido"
Contras: "O ridículo atraso e o autocarro a seguir à manga em Lisboa. Tudo mau"

Prós: "Simpatia e disponibilidade dos tripulantes."
Contras: "Deveriam existir mais opções de refeições, nomeadamente refeições quentes. A aplicação mobile nem sempre permite visualizar os artigos do Quisque."

Prós: "Easy mobile check in process,"

Contras: "45 minutos atraso"

Prós: "Employees are very nice."

Prós: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Contras: "NA"

Contras: "No USB port"

Contras: "The delay on the take off"

Prós: "Price"
Contras: "Bad system to board"

Prós: "So accommodating!! Top of the line!"

Contras: "- Tripulação mínima, nenhum serviço. Nem sequer água distribuíram. - Embarque desorganizado, iniciado antes de ser possível entrar no avião, sem prioridades - Conforto mínimo"

Prós: "Cabin staff was nice"
Contras: "Very cramped seating; rude baggage handlers; bad system for boarding"

Prós: "Everything"
Contras: "Some delays at the airport but service is excellent."

Prós: "The fact that children were served first."
Contras: "N/A"

Prós: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."

Prós: "Adorei a comida"
Contras: "Tinha um assento em que o USB não funcionava. Outra coisa é que acho que pelo menos quando a gente faz check-in poderiamos saber qual será a ementa, porque no voo só nos dizem: "quer carne ou pasta?" e tem alimentos que não gosto, e sabendo qual seria todo o acompanhamento, na hora eu não teria que perguntar qual o acompanhamento e o funcionário responder-me sem vontade... mas fora isso a comida estava otima!"

Contras: "Your change and return policy is a ripoff."

Prós: "None"
Contras: "Late 45 min only one attendan hence no services of any kind and no chance for real safety in case of emergency Same on TAP"

Prós: "Conforto Simpatia da tripulação"
Contras: "Refeição insuficiente para a duração do vôo Atraso superior a 1 hora"

Prós: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."

Contras: "Passenger attention not he best"

Prós: "Very quick and efficient"
Contras: "Carryin size is so small for the airline"

Prós: "Low cost"
Contras: "Kept switching gates"

Prós: "Staff couldn't have been more courteous."
Contras: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"

Prós: "Espaço disponível"
Contras: "Comida"

Contras: "attendant kept waking me up to put my seat belt on while i was sleeping"

Contras: "i could had something sweet, but it was ok anyway"

Prós: "Nothing was to like."
Contras: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."

Contras: "See above"

Contras: "NO Options for vegetarians. main curse and snacks were with meat. SANDWITCH WITH MEAT"

Prós: "Ask persons for veg or non veg snacks before u served please."

Contras: "Atraso superior a duracao do voo"

Contras: "Intraregional flights are always a let down"

Contras: "They had no record of my order for a vegetarian meal. I was served some fish but it was terrible. I couldn't determine what the grainy side dish was."

Contras: "Atraso de 1h"

Contras: "They lost my luggage. What else is there to tell????"

Prós: "As noted above"

Prós: "Good in every way"

Prós: "Very comfortable."
Contras: "All was good."

Prós: "Nothing"
Contras: "Everything"

Prós: "Same as above"
Contras: "The lunch, bread was dry, coffee not hot"

Contras: "Late from Lisbon."

Contras: "Our checked luggage was lost and didn't make the transfer in Lisbon. Then when trying to resolve this, it was difficult to reach a representative in Hamburg. The line would ring and ring or go to a recorded message saying no one was available. This happened for 3 days until the luggage was delivered without any notice from the airline."

Contras: "Luggage lost and still not delivered 3 days later. This should not happen in 2016."

Contras: "45 minutes late, I almost lost my connection"

Contras: "See above remarks"