A passagem teve um preço excelente. Porém o conforto e alimentação deixaram a desejar... avião desconfortável pra um voo internacional. De resto, não tenho o que reclamar...
Prós: "Quick, easy and seemingly effortless. What more could I ask for?"
Contras: "Nothing"
Prós: "Easy airline to fly with good equipment"
Contras: "Avianca used to have a better inflight service"
Prós: "The crew was attentive"
Contras: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Contras: "No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket"
Prós: "Fast boarding"
Contras: "Flight was delayed... so..."
Prós: "Tv shows"
Contras: "Food"
Prós: "Price was right and they left on time"
Prós: "Good"
Contras: "All good"
Prós: "Seats Comfortable, But see below."
Contras: "Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved"
Contras: "A educação do passageiro ao lado que nao parava de conversar com outro passageiro em um voo da 00:35 onde todos querem dormir"
Contras: "Alimentação a bordo e o desembarque em Lima"
Prós: "The crew was very professional and accommodating"
Contras: "TVs on plane were not working...food was cold."
Contras: "Boarding process announcement were only in really fast spanish."
Prós: "Everything was great, short flight."
Contras: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Prós: "Agilidade do embarque"
Contras: "Não teve alimentação"
Prós: "Guess if u book early enough u get bumped into business."
Prós: "on time"
Contras: "-none of the seats recline -no trays on the seats"
Prós: "O conforto da classe executiva."
Contras: "O voo atrasou mais de cinco horas. Era para sairmos de Bogota as 21:15 E saímos 01:20. Sofrível. Depois nos deixaram em pé por mais de 15 minutos no túnel de entrada para aeronave. 2 horas da manhã, quem queria comer. Só queríamos dormir."
Contras: "Late. Changed doors twice. Changed the flight crew. Weird"
Prós: "The crew, the service, enternaimente was good. On schedule and fast service."
Contras: "The plane was old and the seats a bit uncomfortable."
Prós: "De nada"
Contras: "Partir as 1:35am num voo das 22:19h"
Prós: "Tripulação, conforto e entretenimento."
Contras: "Pouca comida e demora no check-in."
Prós: "Nice planes, excellent service"
Prós: "O embarque foi rápido e o voo chegou no horário."
Contras: "Não serviram café da manhã."
Contras: "The flight was delayed three hours without explanation. No weather problems, etc. old plane with ashtrays. Baggage took a very long time to arrive. Even though we were on the plane for a long time waiting to deplane."
Contras: "Mais uma vez problemas com atraso de voo. Atrasado por mais de 2 horas, e a equipe do aeroporto sem saber nos informar ao certo o porque, e se haveria mudanças de portão."
Prós: "Comfortable. Good food. Good service"
Prós: "Lanche"
Contras: "A poltrona que eu sentei, 4K, estava com problema e não reclinava. Foi extremamente desconfortável fazer o vôo com a poltrona totalmente reta. A decolagem atrasou em 30 minutos."
Prós: "Ter um sistema interativo com grande diversidade de séries e jogos"
Contras: "Postura pouco profissional da equipe frente ao problema. Me trataram como se estivessem me fazendo um favor ou como se o problema não fosse deles."
Prós: "The crew, the plane, the flight, the food was all very, very good"
Contras: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Contras: "O atraso de 2 horas"
Prós: "El único que se salva de todo es el avión que es confortable y moderno."
Contras: "Retrasos interminables, falta de educación de los personales en tierra y en el avión, se comprometieron a ayudar en la conexión y no había nadie, una vergüenza."
Prós: "Excelente servicio al cliente"
Contras: "Flight delayed"
Prós: "Avião novo e espaçoso"
Prós: "Conforto e atendimento. Neste trecho estava tudo de acordo com o que foi oferecido no momento da compra."
Contras: "Acho que poderiamter servido uma refeição próximo ao pouso."
Prós: "Fast check-in & departure"
Contras: "Nothing"
Prós: "Atendimento à bordo."
Contras: "Pouco tempo de conexão em Bogota e atraso ao sair do Brasil"
Contras: "Avião operado pela taca Peru , antigo com duas poltronas da minha fileira quebrados não ficavam na posição vertical"
Prós: "Esse vôo foi perfeito, ocorreu apenas um pequeno atraso na saída de Bogotá, mas nada que afetasse a viagem."
Contras: "Tudo estava bom, nada a reclamar."
Prós: "Da atenção dos funcionários desde o check in"
Contras: "A mala da minha filha foi extraviada num voo curto de apenas 1,20 hrs São Paulo x Belo Horizonte , uma coisa inadmissível"
Contras: "They keep canceling our flight"
Tudo correu bem. Houve um pequeno atraso na saída, mas chegou na hora ao destino.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Almost lost my connection between Frankfurt-Houston because German police decided to check passports as passengers were coming off the plane. From Paris-Frankfurt flight. Then check for a second time before going into terminal (getting off the bus) and finally a third time for regular immigration.
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
On my way from Denver to Munich the flight was delayed. The pilot himself said he couldn't explain the reason for the 1 hour delay. The delay resulted in almost everyone on the flight missing their connections, including me and my husband. No effort was made to help passengers with tight connections to get off the plane and to their gates faster. After an international flight, the last thing you want is an 8-hour layover where you've no choice but to remain awake and exhausted for an unhealthy amount of time. As a pitiful expression of apology, Lufthansa gave us a 10 euro voucher to use in the Munich airport--not even enough for a full, hot meal. Not to mention that checking in for both my flight to and from my destination city was very stressful because of an abundance of travelers and a clear understaffing on the airline's side. Even though I came two hours early to check in for my return flight, I only had ten minutes at the gate before it was boarded. The whole experience was rushed and stressful and inefficient. The worst part, though, was that one of my checked bags was returned to me with my clothes sticking out of it and some speciality cheese I bought entirely missing. I have also found it really difficult to get in touch with the Lufthansa customer service. They claim in emails with my flight information that I especially requested that my reservation number be withheld from me (I never requested this). The loss of this number has made it nearly impossible for me to register complaints without calling the airline and wasting hours of time. I would greatly reconsider ever booking with this airline again.
OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
The lady Lo was worried about which useless mask are children were wearing. We wore these cloth masks on one lufthansa flight and through two airports with zero trouble for the scientifically useless masks we wear for show conformity to power hungry people , dhe demanded we change to the so called medical masks. really, put her on a domestic flight or something.
I expected a better flight. The food was very poor. The aircraft was too warm
Prós: "Uncomfortable seats."
Contras: "Seats, and helping passengers when they have delays"
Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "Better entertainment"
Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."
Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."
Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Yes"
Contras: "Better selection of entertainment"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Crew and Food"
Contras: "DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "coffee"
Contras: "boarding was chaotic"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Contras: "Totally Re routed. Bleh."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Gostei da comida, do entretenimento e do atendimento da equipe. As poltronas são muito próximas e o ar condicionado estava quente
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Over 3 hours of delay without any assistance from klm
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "The plane condition."
Contras: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contras: "Friendlier crews"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Prós: "Comfort"
Contras: "Internet"
Prós: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contras: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Contras: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Prós: "Crew were excellent"
Contras: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Prós: "Professional crew. Good simple check in."
Contras: "Nothing."
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Contras: "Delay due to strike"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Excellent crew, good food & movie selection."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Contras: "The plane is so old..,"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Contras: "the headrest is hard. Apart from that- all was fine"
Prós: "Nice attention and good food. Plane and seats are confortable"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Contras: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Seating is tight. The crew was great !"
Contras: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Excellent service. A meal , drink and a coffee included which we were not expecting."
For the good name of Latam,next time don’t make any change into the itenerary of yours next clients,becouse my wife 87 years old, was devastated with the change, that you did with us in the flight 4090 of august 27 to august 28/2022. We wish in the future you , as Latam, you are going to cut those type of change you did for us. Thank you. Antonio & Francisca Rodas from Alberta, Canada.
The only issue I have was that I can’t find my boarding pass on the website, but it was available on check-in in the airport.
Atendentes poderiam ser mais simpaticos A comida estava horrivel Demora para chegada das bagagens muito demorada,ainda mais sendo prioritaria
Embarque péssimo, espera em pé, confinados em espaço pequeno, aguardando onibus p transfer ao aviao.SOFRÍVEL
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
Passagem mudado em cima da hora sem opções próximas ao que eu tinha contratado. Fiquei quase duas horas ao telefone para resolver e tive que submeter as opções ruins que me deram. Foi um final desgastante na volta.
My daughter left her phone in the seat pocket on the flight from Lima to Cusco. We reported it upon reaching our hotel, by the phone was never retrieved. We were disappointed that it was not collected by the cleaning crew. Overall, the flight was nice and the disembarking pleasant.
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
Atraso no voo e embarque. Saída com duas horas após o previsto. Inconveniente desnecessário.
O conforto é muito bom e nada pra reclamar.
Tripulantes atenciosos e educados
O Voo atrasou mais de 2 horas e perdi a conexão.
No checked baggage included.
Very old airplane! Feels durty!
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Prós: "A tripulação era ótima! Mas o conforto deixou a desejar."
Contras: "Mais espaço na cabine e uma opção de entretenimento que não foi disponibilizada."
Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."
Prós: "professional service from employees..."
Contras: "A snack / water :)"
Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."
Contras: "Vôo atrasou quase 5h. Pouca informação para a equipe de solo passar aos passageiros. A aeronave com a poltrona quebrada, não travava reclinada, o entretenimento a bordo desligado. Uma das piores experiências que já tive em vôo. Péssimo!"
Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Prós: "Super friendly crew and great seats."
Prós: "Plane was fine."
Contras: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Contras: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Prós: "the crew was really nice! there is not enough space for legs!"
Contras: "if they could not charge extra for the checking bags!"
Prós: "Fast flight.. no hassles at all"
Contras: "Nothing"
Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Prós: "Tripulação tranquila."
Contras: "O lanche."
Contras: "Só elogiar neste espaço. Não anotei nome do comandante do vôo, mas foi excelente. Pousou o avião de maneira muito suave, pela primeira vez não senti impacto ao tocar a pista. Parabéns piloto e equipe."
Prós: "Rapidez"
Contras: "O Wi-Fi não estava funcionando"
Prós: "Nothing"
Contras: "Get a plane that actually works."
Prós: "A comida Latam é muito gostosa e boa"
Prós: "Everything was ok"
Prós: "O entretenimento a bordo é excelente filmes atualizados e pra todo gosto!"
Contras: "A tripulação poderia ser mais gentil!"
Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."
Prós: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Contras: "Turn the air on before you start boarding the flight."
Prós: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Contras: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."
Prós: "Nada"
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"
Prós: "Assento confortável."
Contras: "Já expressei. Abrs"
Prós: "O assento era confortável."
Contras: "Faltou um lanche de cortesia."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Prós: "Cheguei vivo."
Contras: "Comida ser fornecida sem custo adicional."
Everything was ok based on the new “normal” environment.
Still requiring masks, we are just tired of being obligated to do things. Seats don’t bend.
There was no legroom. I am only 6 feet tall, but my legs were wedged against the seat in front of me. I can’t imagine how a taller person could even fit. There was no beverage service!!
Já fiz uma avaliação e ao enviar pediram pra fazer de novo. Lá vai. Vou copiar dessa vez. No voo de Mahakesh pra São Paulo a tribulação e especialmente o 👩✈️ piloto foi muito boa e educada . Mas na de São Paulo para Mahakesh pareciam mulheres todas com tpm, muito grosseiras. De Mahakesh pra São Paulo a minha tela não funcionava pra nada. Nem para instruções da tripulação, nem para filme. Não foi legal. Me incomodou tbm a mesquinhez na hora de servir sucos e cafés - só um pouquinho em cada xícara. Não é por seguranças porque dava para observar como serviam na Business Class. Parecia uma coisa muito relacionava . Nunca passei tanta sede em avião . Enfim, foi a passagem mais barata que encontrei, mas na dúvida se o aborrecimento compensou .
Minha tela de vídeo não funcionava nem pra as instruções da tribulação , imagine para filmes. Me incomoda muito a mesquinhez na hora de servir - sucos e café são servidos só a metade da xícara. Ficam mal humorados se pedimos água junto com a bebida escolhida Essa tripulação específica de Mahakesh pra São Paulo foi muito gentil, muito boa . A tripulação de São Paulo para Mahakesh foi um horror. Pareciam todas com TPM. Foi a passagem mais barata, mas me deu arrependimento de ter ido por essa companhia .
flight was two hours delayed, didn't offer any in-seat entertainment and charged for wifi, other than to stream movies from your phone. no food service.
Upgraded to business class - excellent service
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
I flew round trip on “Iberia”. 4 flights and I never took an Iberia plane. They put us on a budget airline transatlantic.
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
Small plane, but short flight. On time . Could have a bit more organize boarding process since it uses a bus but the rest was fine.
All was fine in regards to my investment
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
English language entertainment options.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Great service. Sadly internet/wifi didnt work
Os aviões para longa viagem são péssimos , a comida horrível, mal confecionada e não melhora há anos que é frango ou massa, mal confecionada.
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Checking was smooth, staff generally all friendly, boarding a bit disorganized (I heard no announcements), plane clean and modern, etc. Check-in could potentially have been this easy though because the flight was pretty empty. You have to pay for everything including blankets, pillows, headsets to enjoy the (free) entertainment, any food, etc., but that was expected, and I have no issue with that. However, not even offering any water during the flight is crazy on an nearly 8 hour flight, especially for our kids. You can go ask for it, but they are not coming through to offer you any, presumably because they are trying to sell you drinks.
Delayed departure from Lisbon due to security issue but flight arrived on time in Madrid.
I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone.
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Prós: "Everything"
Contras: "Nothing"
Contras: "Aeronave velha e tripulação não muito simpática!"
Contras: "Bags did not make the flight. Served no water or drinks."
Prós: "Everything"
Contras: "Nothing"
Contras: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Contras: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Contras: "Infotainment system"
Prós: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Contras: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Contras: "Still waiting for luggage 2 hours after arriving."
Contras: "USB outlet not working seat 21D"
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Prós: "It was cheap"
Contras: "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Contras: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."
Contras: "to be able to be on that flight, A delay from Malaga threw everything off."
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Contras: "Travel notifications should mention documentation requirements."
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Contras: "Missed connection and this delayed by 20 hours to final destination."
Prós: "Atendimento no check in."
Prós: "Tudo"
Contras: "Nada"
