Hotéis em Cartagena

Good value for money if you don't want to pay thru the nose to stay in the old town Facilities are a bit dated and in the want for a renovation, but other than that the hotel is fine

still waiting on the towels I asked multiple times for .....

location was great and very clean place pool was being renovated and rooms were tiny

Good facilities for the price we paid. Near to the beach, which is why we went there; also close to lots of good restaurants. The breakfast is also very comprehensive, good on quantity. I wanted to pay in cash and asked the staff how much the cost would be in local currency. I then made sure I had enough local currency to pay. On check out I was told that the hotel had already charged my credit card even before I had talked to the staff who either did not know or did not mention it to me. I was then left with a large amount of local currency which I had to change back into dollars. This was very annoying and costly.

Excellent securty Hot water was dark brown. I couldn't give the 4 month old baby a bath. Had to buy bottled water for her. No babysitters were allowed in the room. Not family orientated. Bueet lunc was not worth the money. Rice, bread and some sort of meat. Beach chairs are limited. We had to pay for chairs as the few they have were taken. To many harassing beach vendors.

Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish. Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.

room very out of date very hot air would not work, bed was like sleeping on the floor

The staffs, they are great, the location is perfect. the rooms are filthy , dirty , old , dirty sheets , the air conditioning did not work well , terrible bathroom, some dishes was dirty .

The location is good Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.