The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)! Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!
I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!! Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.
The location was fantastic very helpful staff I would definitely would come back again.
A piscina e a equipe foram fantásticos Os edifícios precisam de manutenção
localização, estilo, serviços, atendentes academia de ginástica pouco equipada e precisa de renovação
Hotel bem localizado, embora fora do centro historico, a pouc os minutos de taxi em frente à praia. Boas instalaçoes, embora antigas. Boa piscina. as instalações estão um pouco antigas e precisando de pequenas manutenções.
Bela piscina e arquitetura do local. Muito agradável hotel. Quarto reformado, bem agradável. Para os padroes brasileiros, nao é um cinco estrelas (apesar de se intitular 5estrelas na Colombia!). Outra coisa: você tem que assinar uma folhinha em branco de cartão de crédito como pressuposto para usar os serviços do hotel (home service, restaurante, etc...). Nunca tinha visto isso e achei um absurdo, pois é como se se desconfiasse do hóspede... O teto do banheiro era meio estranho também, de acrílico....
Hotel muito bom, excelente serviço, quartos agradáveis, muito limpo, em frente à praia. O acesso WiFi à Internet era realmente ruim
Eu estava sendo ameaçado por um dos funcionários. Ele também ficou me seguindo. Eu não dormi a primeira noite porque puseram-me numa área perto de uma estrada movimentada. Foi como dormir do lado de fora ao lado de uma estrada, era muito barulhento.
O conforto O preço é alto pelo serviço oferecido. Mas em Cartagena hotel é caro.
o hotel é muito agradável, confortável, amplo, o mini-zoologico é um excelente atrativo para quem viaja com crianças.
Restaurantes, transportes, praias, hotel seguro, bonito e limpo, funcionários simpáticos, o buffet de café-da-manhã foi excelente, os jardins ao redor do hotel são muito bem conservados (há até mesmo animais exóticos). Em geral, uma experiência maravilhosa. O Wi-Fi era limitado e difícil de conectar. Cuidado com os vendedores de praia que podem tentar enganar você (não é um problema do hotel)
The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me! There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!
The hotel is positioned well, with nicely decorated rooms, the view of the sea is nice. The Lobby is poor with mildew and mold odor, I was in the 16 floor, the corridor stinks, there is a permanent smell of burnt frying oil, of fried fish, fried eggs at any given minute of the day. The same bad smell hits you when you go to eat breakfast. If you have allergies or have a bronchial issues you will get sick from this air quality. I will never recommend this hotel to anyone no ever go back there
I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!
Excelente atención por parte del personal de hotel, actividades para los niños, buena comida, las habitaciones muy limpias, las piscinas muy tranquilas y cómodas
Facilities are good. Attention by clerk and room were very old, and very far from installations. It was the last room of the hotel. When enter to the room it was full of Mosquitos and smell around was nasty.
Hotel service was great. Bed was super comfortable and room was clean. There's a quick mart across the street with everything you need. The beach wasn't relaxing at all. The vendors are extremely aggressive. They line up at your cabana and you can barely close your eyes for 30 seconds. They start massaging you and asking for money. We were there for 3 days and only went to the beach 1 day.. Stay in old town and enjoy the history and market where you go to vendors, not the other way around.
I did like the breakfast every morning . They offer a nice variety of fruits and breads to go with your choice of style eggs made to order. I didn't like the fact that the Ac was not working properly . We had two rooms in our stay and both had cooling issues.
I wish that they had better internet service. It either didn't work at all or was too slow. They need to speak better English to accommodate their guests, since this is a hospitality business.
The hotel offers great comfort. The pool next to the beach is wonderful. The breakfast was so delicious. The bedrooms are very clean and comfortable. I didn't like the prices. It is a little bit costly the food.
I loved the room decoration for couples done by the staff of the hotel. Also the breakfast was really good . N/a
A localização - dentro da cidade murada de Cartagena, bem como o atendimento no restaurante do hotel. O primeiro quarto era muito úmido, o cheiro não era bom e pedimos para trocar. Tivemos problemas com a fechadura do segundo quarto, pois a bateria acabou e ficamos fora até que os funcionários conseguissem abrir e no dia seguinte o problema se repetiu. Houve falta de atenção em eliminar o problema no primeiro momento, prolongando-o até o dia seguinte.
Sim, não existe respeito pelos hóspedes. Alugaram o terraço do hotel para um evento que durou até bem depois da meia-noite. Foi impossível dormir com o barulho.
Hotel em edíficio e localização histórica na cidade amuralhada de Cartagena Café da manhã ( Pequeno almoço) muito reduzido. Quarto inicial muito barulhento .
Pool area is fun sunning or splashing but it is large with nice views and well maintained. Rooms were good ours at the front had a lot of light. In the back not so much but in a hot climate not a problem. Common areas were fun. Every thing was clean and worked. It is a small hotel and for the price you can not expect perfect breakfasts or fast checkin. Staff spoke english if imperfectly.
The location is good Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.
We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent. Nothing not to like.
I thought the rooms were large and the bathrooms were very nice. The staff was very attentive and helpful. There was construction adjacent to my room at another adjacent property. No one warned me of the construction during the reservation process. I woke up to hear jackhammers adjacent to the wall next to my bed.