Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "Not much. Poor service, bad crew"
Contras: "Better service"
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Contras: "Company plays games with attractive low fares but extra charges for seating and luggage"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Extraviaram nossas bagagens!"
Contras: "Long wait on crowded hot bus to the plane."
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."
Prós: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me."
Contras: "TAP's stupid rules against my destination. Not faire!"
Contras: "Vôo com atraso."
Prós: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Contras: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Contras: "Food was terrible ! Please change the menu ...."
Contras: "Atraso de 1h30m"
Prós: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Contras: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."
Contras: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Contras: "Tempo espera"
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Contras: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
Prós: "The better question is what did we not like."
Contras: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"
Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"
Contras: "late flight lost my connection"
Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"
Prós: "Boa técnica , voo seguro ."
Contras: "Atraso muito grande, passageiros em avião quente , no sol."
Prós: "everything was fine. nothing specifically wrong or bad."
Contras: "had the same food the third time this week. they could do more"
Contras: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."
Contras: "Delay as always with TAP"
Flight delay, to be on time!
Flight was nearly an hour & a half delayed and we had to change gates at the airport with no warning and no updates the whole time we were on the plane. And then all the drinks were warm, they had no ice and no food, everything was out of stock. Terrible experience.
The flight was delayed 2h, no one to ask or to talk to, the carpet under my seat was ripped so my shoes were glued to the floor all the time and they got dirty, when I got to Edinburgh was so late I had to wait over 1h for a bus to get to Edinburgh 😑
Mais limpeza, higiene no avião
Como não consegui fazer o check in online no telemóvel tive que fazer no aeroporto e pagar mais de 100euros por isso! Gostaria de saber se isso é legal. Porque li que comprando através de outra operadora não deveriam ter cobrado
A temperatura estava muito alta mas o levantar e a aterragem foram incríveis mal se sentiram
Ryanair precisa acabar, um péssimo voo e experiência, e pior, qualquer problema que tenha não resolvem nada. Mesmo quando estão errados
Flight was delayed for two hours. No one offer a glass of water
Ter vindo sozinho num banco e perto da porta de saida
And everything was right on time. They could offer a glass of water.
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
There was a good process in place for checking documents at check in..staff were helpful a bit frustrating having to wait to queue for the gate no seats..so not great for older customers or those with kids
Uma hospedeira portuguesa muito simpática e muito bom . Ela mi vendeu um perfume muito bom
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Contras: "A working ladder and door"
Contras: "Lanche gratuito."
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."
Prós: "Nothing because I wasn’t allowed to board"
Prós: "Pontualidade e tripulação atenciosa"
Contras: "Boarding in Eindhoven is outside the terminal building"
Contras: "Worst plane seat of all carriers. No leg room, to close to seat in front no where to put anything , no usb charger. My local bus is more comfortable & better equipped. Same as 90% of people only fly Ryanair as a last resorts. Friend tried to down load boarding pass in the morning of flight was not able as need to be done 24hrs before. 50 euro to get printed at airport outrageous. Perhaps you could Justify £10 but 50 euro!! Why do they try so hard to rip there customers off at every turn"
Contras: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Prós: "O voo em si foi ótimo. O trajeto e comissários tranquilos"
Contras: "Teve atraso e troca de gate antes do voo. Então a poderia seguir com mais pontualidade. E um atrativo seria um agrado aos passageiros. Como um petisco e suco , por exemplo! No mais. Tudo correu bem!"
Prós: "Nothinge medíocre sistema them booking"
Contras: "Sistema them booking i need explain way do mail descartável with people do chekin them i go to court very bad tio situação were i expenc more the 600 pounds"
Prós: "good to have bag drop-off ,flight on time but an older plane"
Contras: "Queues at security at Manchester always a nightmare! .Foreign airports do not have that problem"
Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"
Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"
Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."
Contras: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"
Prós: "Viagem mais rapida, tripulacao simpatica"
Contras: "Voo low cost sem comodidades"
Prós: "flight on time"
Contras: "priority passangers can board first, but must wait half an our standing up in the corridor. I do not understand this and what the advantage is. next time, I will wait in the chairs until the last ine, because you already have your seat number."
Prós: "Crew was helpful."
Contras: "On the check in process we fell force to pay for our seats, we bought the tickets (my wife and myself) in the same transaction and paid with the same card, the check in was made from the app, both at the same and they put us apart (row 6 and row 33) when in both cases were free seats next to us."
Prós: "Conforto e tripulação"
Contras: "Embarque, algum tempo na fila e depois ao frio. Pouco antes da aterragem pressão nos ouvidos. Viajo muito e nunca me aconteceu tal"
Prós: "It was short"
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Contras: "O aeroporto. Tudo muito longe."
Prós: "Safe journey and on-time"
Contras: "There are too many announcements, always advertising something or other, it is an invasion of the ears that cannot be ignored."
Prós: "The flight was excellent, crew very friendly and available."
Contras: "At the time of boarding the person who was checking the boarding pass was extremely thick checking the luggage, I think the app should explain better about the purchase of luggage (which sizes include the purchase)."
Contras: "Priority line...."
Prós: "The crew was kind and respectful."
Contras: "Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about."
Contras: "Não ter atrasado 5h"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"