Encontra voos baratos de Phoenix para Lisboa

Prós: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Contras: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."

Contras: "A little more leg room would be great"

Prós: "Crew Was very friendly , smiley, and welcoming."
Contras: "Movie selection could have been better, but was ok."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Contras: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."

Prós: "Friendly staff On time"
Contras: "Seats (legs)"

Prós: "crew are well trained"
Contras: "chicken dinner was not tasty at all"

Prós: "Again boarding was smooth"
Contras: "The seats were terrible"

Contras: "Palermo never ready for plane arrival"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "The service and THE FOOD WERE GOOD !"

Prós: "Staff, food, on board entertainment all very impressive. Great flight."

Contras: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."

Prós: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."

Prós: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Contras: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Contras: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Contras: "No leg room very uncomfortable"

Prós: "good flight didn’t have any problems"

Contras: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."

Prós: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contras: "Boarding and in-flight experience were excellent."

Prós: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"

Prós: "Good staff, good boarding, good announcements"
Contras: "The chairs are so small!"

Prós: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Contras: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."

Contras: "Not very much space for such a long flight."

Contras: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Prós: "The crew was very friendly and helpful."

Prós: "Nice staff"
Contras: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."

Prós: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."

Contras: "Delayed"

Prós: "nice staff."
Contras: "lack of space. being in middle row."

Prós: "Service was very good."
Contras: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."

Prós: "good service"
Contras: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Prós: "comfortable flight"

Prós: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"

Prós: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."

Prós: "Great service and flight. Thank you kayak for the great price!!"

Prós: "Was all great as with other legs...will fly again"
Contras: "Seats seemed smaller but do need more entertainment options."

Prós: "The crew was terrific."
Contras: "Economy seating very cramped. Cramped seat conditions, inability of video screen to articulate sufficiently to allow seeing the picture when the seat ahead was reclined."

Prós: "The food and beverage offerings were very good. The service was excellent."
Contras: "I wish the dinner service flying from JFK to ZH could be made sooner in the trip to allow more lights out time to relax and try to sleep. I wish all the movies had subtitles so I could read rather than have to deal with the head phones and the bad quality sound they produce."

Contras: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"

Prós: "Easy and comfortable. Service was good and with a smile. The planes were clean and arrived on time for my connection."
Contras: "The WC was so small I could barely even stand in it."

Prós: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Contras: "Can't think of anything."

Prós: "Ok food and ok entertainment"
Contras: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."

Prós: "Aircraft was clean and spacious with ample leg room."
Contras: "Food was mediocre. Timing of delivery could have been better balanced."

Prós: "Muito bom"

Prós: "entertainment system was good. Pilot was nice crew was pretty nice ."
Contras: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."

Prós: "Uncomfortable seats"
Contras: "Nothing"

Prós: "Crew excellent...seats small and not too comfortable for business class."

Prós: "It didn't crash."
Contras: "Food no screaming babies . Comfy seats and armrests,"

Contras: "N"

Prós: "everything from the boarding and check-in process to in flight comfort."

Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."

Prós: "Crew was great! Food was good! Boarding was fast and organized!"

Prós: "Nice plane, about the best in-seat entertainment options I've ever encountered."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Contras: "There were not enough vegetarian options, so I had only bread, butter, and dessert."

Contras: "The flight was 3 hours late"

Prós: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Contras: "Nothing"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Contras: "Slightly too cool but I had an extra blanket and that is preferable to hot."

Prós: "Service"
Contras: "Need more water service"

Prós: "Great ride in a big plane!"
Contras: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "Flight was late."

Prós: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Contras: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."

Contras: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Prós: "the flight crew were quick and responsive for any requests and polite. seems like understandable."
Contras: "flight being delayed in taking off but the it arrived on time as the time is covered it up during flight."

Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."

Prós: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Contras: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"

Prós: "Boarding was fast. Crew was good. Comfort level was good."
Contras: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."

Prós: "As usual, good customer service."
Contras: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Prós: "Friendly crew. Flight left on time"

Prós: "There was nothing I liked. The walk was too long at Frankfurt"
Contras: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."

Contras: "Houve um atraso na saída de Munique."

Prós: "Amazing"
Contras: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."

Contras: "Flight delays,...."

Prós: "The crew was friendly and respectful"
Contras: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"

Contras: "Sold me upgraded bulkhead seat and emergency row on way back. But given regular seats for both flights. Plane change on one flight and they upgraded family to exit row for other. No acommodation from flight attendants. They did offer empty "upgraded" premium economy seats for extra $300 on top of what I already paid. seats so narrow & thin (to squeeze more seats In), my hips hurt for final 3 hours. Miserable experience. Lufthansa fails in customer service."

Prós: "Comfortable for a short flight. On time."
Contras: "Had to go through security and passport control a second time made the 1 hour connection stressful"

Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Prós: "Houve atrasos mas saídas"

Prós: "Leg room is superior!"

Contras: "Lufthansa cancelled the flight with no reason That is right, they took the fare and cancelled the flight Passenger has no rights with this airline Stay away from Lufthansa"

Contras: "The entertainment system was down half the time of the flight"

Prós: "Terrific staff, efficient process"
Contras: "Bathrooms weren't working"

Prós: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Contras: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Contras: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."

Prós: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Contras: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."

Prós: "It was my first time using the upper deck of a 747. The setup is pretty decent with lay flat beds (I still couldn't sleep though). The attendants were all very nice. The food was much better than on my inbound flight on United..."
Contras: "The entire experience was ruined by one hour spent on the tarmac in Seattle, waiting for a gate to become available... This is lame not only for the passengers but also for the people waiting to pick them up. The selection on the entertainment system was limited."

Contras: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."

Prós: "Among the most comfortable economy I've ever been on"
Contras: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"

Prós: "Nothing."
Contras: "The seats are horrendous. I paid for extra room but the armrests don't move. Other airlines have armrest that move in economy seats. No opportunity to rebook online or at the airport. I flew in this route a month before, and since then I've been trying to change the seats. Lufthansa customer service never called me back. When I tried to call, I was put on hold for more than an hour every time. Never flying Lufthansa again."

Prós: "The seats were comfy and the pilots were skilled, food was average."
Contras: "The handles in between the seats could've been better by being able to be completely raised."

Contras: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."

Prós: "Crew was great."
Contras: "Delay of almost 24 hours."

Prós: "Flight as such was good and smooth"
Contras: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"

Prós: "I got to my destination"
Contras: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Contras: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."

Prós: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Contras: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Contras: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."

Prós: "Lost my baggage"

Prós: "Time schedual"
Contras: "Over duty for extra weight"

Contras: "video was broken"

Prós: "Customer service and efficiency"
Contras: "The delay because of a software glitch"

Prós: "Good food."
Contras: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."

Prós: "We where really late and they where very helpfull."

Prós: "Good flight, on time, nice crew"

Contras: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"

Prós: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Contras: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."

Prós: "The plane was good, the flight time was nice, just 9.5 hours."
Contras: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."

Prós: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Contras: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."

Prós: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"

Prós: "Service was exquisite"
Contras: "No wifi"

Contras: "Sound only came out of one ear from headphones"

Prós: "Yes, in general I like American Airlines so I was happy with flight in general"

Prós: "Crew was proffessional"
Contras: "The crew did not use air freshener and some passenger smell really bad."

Prós: "The crew was friendly."
Contras: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."

Prós: "Headset did not work properly overall it was great"
Contras: "Headset receptacle did not work properly I could only hear in left ear"

Prós: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Contras: "Having to pay to reserve seats."

Prós: "great flight. Left on time. Nice crew. Ditto for food and movies"
Contras: "Sears always close together"

Prós: "great flight. a little cofusingto get the right airline"

Prós: "British airways offers amazing entertainment selections on the Screens over 25, food was good"
Contras: "Check in line was terrible, I had checked in online but still waited over a hour to bag drop, service was not great either the flight attendants were not happy at thier job.."

Prós: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Contras: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."

Prós: "Empty seat next to me! Excellent crew services! Clean bathrooms!"

Prós: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Contras: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."

Prós: "Nice dinner, drinks, and snack services"
Contras: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."

Prós: "Polite and helpful crew and great entertainment systems."

Prós: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"

Prós: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Contras: "The crew was pleasant but they needed to smile more . Other than that everything was good."

Prós: "Good leg room."
Contras: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."

Prós: "easy - no surprises"

Contras: "Was not able to check in online on either leg."

Prós: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"

Contras: "There was a terrible smell; food and drinks were served two hours after the flight started, it was dirty, cold and cramped. The whole experience was traumatising!"

Contras: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Prós: "Everything about the flight was good"

Prós: "First time across the Atlantic, and the British/French crew was the most polite crew ever."

Prós: "Pleasant helpers moved me through the maze and queues"
Contras: "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."

Contras: "One crew member was extremely curt to myself and fellow passengers, not telling us to put down viewer, just slamming it away. Could have said something, been pleasant."

Prós: "I was satisfied in both flight going to Paris and return to USA."
Contras: "The hear plug is really cheap"

Prós: "Nothing"
Contras: "Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak"

Prós: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Contras: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Contras: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"

Contras: "At BA staff treats you inconsistent"

Prós: "The crew was super nice and very helpful!!! Wine included was awesome."
Contras: "The boarding process was chaotic. My TV screen kept going in and out. We"

Contras: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."

Prós: "The crew was nice"
Contras: "I was supposed to have a handicap chair in London & did not so things were difficult for me."

Prós: "None"
Contras: "None"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "Breakfast burritos were a nice change."
Contras: "I did not like a seat under E row as the seats feel. Crammed."

Contras: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."

Prós: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Contras: "Delays! Delays! Delays!!"

Contras: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."

Prós: "Decent snaks. It gets you there."
Contras: "It’s your basic flight from A to B. Nothing fancy."

Contras: "Was not offered a drink whole others around me were. Don't know why."

Contras: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"

Contras: "Delays delays and delays"

Prós: "Nothing"
Contras: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."

Contras: "Overbooked. Bumped off - next flight more than 7 hours later."

Contras: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."

Prós: "Seats were somewhat spacious."
Contras: "This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served."

Prós: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"

Contras: "Flight delayed missed connection out of London heathrow to Budapest."

Prós: "Late taking off, but made up time in the air."
Contras: "For a long flight, it is very cramped."

Prós: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Contras: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."

Contras: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Prós: "Everything was absolutely spot on except for larger than average people not being catered for."
Contras: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."

Prós: "The flight and everything associated with it. Food, crew etc"
Contras: "Customer services failed me"

Prós: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"

Prós: "Seats"
Contras: "No WiFi available. Bad flight tracker."

Contras: "Charged us for food and even soft drinks on an international flight! I haven't experienced nickel and diminig like this on a n Major carrier like this."

Prós: "The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done."
Contras: "The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though."

Prós: "Nice Staff, flight on time, good customer service (they're British)!"
Contras: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."

Prós: "The pilot was great and got us to our destination and the bags came out quickly."
Contras: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"

Prós: "Not enough room in the seating area"

Prós: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Contras: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."

Prós: "quick luggage delivery in Lisbon"

Prós: "Flight crew was really polite. Very attentive and remembered what was requested."
Contras: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"

Prós: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Contras: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Mostly everything was ok."
Contras: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."

Prós: "Flights attend"
Contras: "Movie"

Prós: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Contras: "Usually starts late sometimes in London, and always on some remote gate."

Prós: "Cabin crew were great -- personality and lots of fun. Plane seemed relatively new too."
Contras: "BA service is basically Ryanair now, but more expensive."

Prós: "Quick flight. Nice crew"
Contras: "The fact that there was no free food and drink on the flight."

Contras: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."

Prós: "Basic flight, no food/drinks. direct flight. no personal tv."
Contras: "they lost my bag, everything was in there. Had a direct 3 hour flight from london to lisbon, so checked in my luggage with everything in there."

Prós: "Food was good!"
Contras: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."

Contras: "No entertainment or WiFi at all"

Prós: "On time and convenient"
Contras: "Crowded"

Prós: "Totally fine"
Contras: "It was fine"

Prós: "It was hastle free"

Prós: "Quick and did good job"
Contras: "After flying Japan Airlines I wish there were more free food and entertainment"

Prós: "Got us there"
Contras: "Cramped seating"

Prós: "Nice staff, on time"

Prós: "Very smooth trip from beginning to end."

Contras: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"

Prós: "I actually got to sit by my sweetie. Perfection."

Prós: "blanket made it comfortable"
Contras: "No entertainment options"

Contras: "Delays due to maintenance and weather"

Contras: "Essentially a bus ride with the comfort of a wooden bench."

Prós: "On time and very professional"

Prós: "Da simpatia da tripulação."
Contras: "Nao consigo acreditar no aviao velho desconfortável sem televisoes individuais em um voo internacional de 7/8 horas... sendo que no voo de miami para Philadelphia havia. Pior cia que ja viagei neste aspecto."

Contras: "This boarding by groups is inefficient."

Prós: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Contras: "The very least employees should offer customer some waters to cool of"

Prós: "Staff was kind."

Prós: "Staff was friendly"
Contras: "Cabin was cold and no blankets available."

Prós: "Always on time and always comfortable."

Prós: "Not much"
Contras: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"

Contras: "No place to put my purse!"

Prós: "Very smooth"
Contras: "I didn't not like anything."

Contras: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."

Contras: "Price"

Prós: "I love the cookies"
Contras: "I wish my seat would recline more"

Prós: "Same as above."

Prós: "Timeliness"
Contras: "Nothing"

Prós: "Friendly service and staff."

Prós: "Excellent"

Prós: "Everything was great could have done nothing to improve wonderful set"
Contras: "Everything was great magnificent service no complaints"

Prós: "comfortable seating"

Contras: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."

Prós: "Service"
Contras: "Everything was perfect"

Prós: "Everything was nice and comfy"
Contras: "Nothing everything is perfect"

Contras: "That there is no internet"

Contras: "No seemed happy at all."

Prós: "Nothing stood out"
Contras: "Nothing stood out"

Prós: "The touchscreen was pretty awesome"
Contras: "Loud passengers"

Prós: "Everything"

Contras: "See my previous comment"

Prós: "Bathroom!!"
Contras: "There were no screens by each place!!"

Prós: "NOTHING"
Contras: "Everything. DELAYS___DELAYS"

Prós: "AM staff were helpful and pleasant when I asked questions."

Prós: "Yes"
Contras: "Yes"

Contras: "Terrible side to side of aeroport to get conetion fly with out time"

Prós: "on time..."

Prós: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Contras: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."

Prós: "See above."
Contras: "See above."

Prós: "Everyone was friendly and helpful"