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Contras: "crew at the gate."

Prós: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Contras: "Email updates before flight! Not a single email sent!!"

Prós: "Crew was great. Phenomenal even."
Contras: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Prós: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Contras: "Free Wifi."

Prós: "Good food and beverage options. Many movie and television selections."
Contras: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"

Contras: "The boarding organize by group could improve the process"

Prós: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Contras: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."

Prós: "Again boarding was smooth"
Contras: "The seats were terrible"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Efficient, excellent staff and service, beautiful plane"
Contras: "There was a nearly impossible connection time in Zurich."

Prós: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Contras: "I can’t think of anything I did not like at all"

Contras: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."

Prós: "good flight didn’t have any problems"

Prós: "Good breakfast"
Contras: "Bad seat, just an economy seat"

Prós: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Contras: "Cramped in economy"

Prós: "Great crew and flight."
Contras: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."

Prós: "Good flight"

Contras: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"

Prós: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
Contras: "The"

Prós: "Nice staff, very friendly"
Contras: "Paying for WiFi, could use more comfortable seating"

Prós: "Swiss service relayable"

Prós: "The crew did all they can \The Swiss Airlines lounge was superb"
Contras: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"

Contras: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Prós: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."

Prós: "food!"
Contras: "space at my feet"

Prós: "on time, good food, pleasant service"

Contras: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"

Prós: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."

Contras: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."

Contras: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"

Prós: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Prós: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Contras: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"

Prós: "Service was excellent and very friendly."
Contras: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Prós: "See above"

Prós: "Great flying with Swiss!"
Contras: "seats were a bit tight! otherwise, great!"

Prós: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Contras: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."

Prós: "Overall product fine, food excellent"
Contras: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."

Prós: "Attendants were cordial"
Contras: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Contras: "The flight crew was horrible. The desk crew inept. A wheelchair was requested but not there on checkin. Pre boarding did not happen as was supposed to. Older person male at desk was rude, insulting and sarcastic. This did not happen on Boston end. The person was there with wheelchair at the Boston gate and assisted us. Not in Zurich. What about handicap travel? Swiss????"

Prós: "Real silverware. Great crew presence. Ice Cream and chocolate."

Prós: "Loved the entertainment. Food was great!"
Contras: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."

Prós: "I like that Coke Zero was available."
Contras: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."

Prós: "The seats have been much better"
Contras: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."

Contras: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"

Contras: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."

Prós: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Contras: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."

Prós: "When I asked for a seat change the crew was very accommodating"
Contras: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."

Contras: "Space on airplanes"

Prós: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Contras: "Hoping that this will continue!!"

Contras: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."

Prós: "Good crew, my seat did NOT recline."
Contras: "Plane was somewhat crowded."

Prós: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Contras: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Prós: "The only thing I liked about the experience and flight was the Delta Sky Club"
Contras: "Everything"

Prós: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Contras: "The seats were really tight between the rows. The space between the seats on the same row were typical."

Contras: "Ran out of hot water on flight"

Contras: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"

Prós: "Check in process & text updates were awesome!"
Contras: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"

Prós: "i likes that drinks were free"
Contras: "i shouldn’t have to pay for headphones"

Prós: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Contras: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."

Prós: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Contras: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."

Prós: "The crew are very nice on both flights and they were very courteous the seats.T"
Contras: "The seats were not that comfortable."

Prós: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Contras: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."

Prós: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Contras: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."

Prós: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."

Prós: "Our flight attendant was excellent. Service with a smile."
Contras: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."

Prós: "Great comfortable flight"

Prós: "The crew members were very friendly"
Contras: "Coach seats still a little too small. Always bump the person next to me"

Prós: "Zones are more delineated."
Contras: "People were obviously cutting in line and edging up before their zones were called."

Prós: "I can take an isle seat."

Prós: "Crew was friendly"
Contras: "We were delayed an hour and a half"

Contras: "Seats diddn't recline - often ignored by flight crew."

Prós: "Everything was fine other then seating assignment"
Contras: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."

Prós: "Movies"
Contras: "no bed"

Prós: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Contras: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."

Prós: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Contras: "Baked chicken dinner was gross."

Prós: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Contras: "Bad turbulence"

Prós: "The boarding process was smooth, friendly staff."

Prós: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

Prós: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."

Prós: "The crew were super friendly and helpful."
Contras: "The entertainment system was completely down for the entire flight."

Prós: "on time, clean, prompt. no problem."

Prós: "The staff was was very accommodating to myself and my 19 month old daughter"

Contras: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"

Prós: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Contras: "Nothing to input. All was great."

Prós: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Contras: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"

Prós: "I liked everything."

Prós: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Contras: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."

Prós: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Contras: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."

Prós: "Unlimited snacks and drinks..."
Contras: "The mediocre upgrade."

Prós: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Contras: "The entertainment was a bonus! Made the flight go by faster."

Prós: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."

Prós: "Upgrades, staff on and off the plane"
Contras: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"

Prós: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."

Prós: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Contras: "Captain not at door to greet passengers as they left - usually a given."

Prós: "Entertainment"
Contras: "Boarding process and food"

Prós: "The crew was professional. The process of sharing information about gate changes was very well organized."
Contras: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."

Contras: "Food"

Prós: "Nothing"
Contras: "Everything"

Prós: "everything from the boarding and check-in process to in flight comfort."

Prós: "Crew was nice, flight was ontime"
Contras: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Prós: "Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late."
Contras: "Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior."

Prós: "Staff was helpful and kind. Entertainment had variety."
Contras: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."

Prós: "On time"
Contras: "Food was just ok."

Prós: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Contras: "Don't fly United"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Flight on time"
Contras: "UAL sucks, as expected."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Contras: "The entertainment system was glitchy."

Prós: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."

Prós: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."

Contras: "The gate was moved three times."

Prós: "cabin crew were all very nice!"

Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."

Prós: "Great service. everything was on time, or early. overall pleasant experience."

Prós: "Friendly crew. Flight left on time"

Prós: "cleanliness, timely arrival and departure"
Contras: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."

Prós: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Contras: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."

Contras: "Houve um atraso na saída de Munique."

Prós: "Everything!"
Contras: "Being sick on the way back home from my Vacation!"

Contras: "Flight delays,...."

Prós: "WiFi on long flight from Detroit to Frankfurt"

Prós: "In time on arrival with a good chance to catch the next flight"
Contras: "Did not get the food of my choice. The system was blocked for early check in."

Prós: "Crew was welcoming and seats ok for a short flight."
Contras: "nothing"

Prós: "I have the option to have a special meal. (vegan)"
Contras: "I have to ask for my special meal in advance."

Prós: "New plane, good food, nice attentive crew, on time"
Contras: "Seats and seat space are shrinking, s not super comfortable."

Prós: "Boarding to exit all went smooth"
Contras: "Air was sometimes stale"

Prós: "The food and service was good. Check-in was smooth."
Contras: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"

Contras: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Prós: "Houve atrasos mas saídas"

Prós: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Contras: "The boarding process was poorly executed"

Contras: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."

Contras: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."

Prós: "Flight on time and crew friendly"

Contras: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."

Prós: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Contras: "The cheese sandwich was awful."

Prós: "Loved the little sandwiches!"
Contras: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."

Prós: "It was a smooth and uneventful flight. Friendly crew, nice light snack, and good beer (and lots of water to stay hydrated). No complaints here."
Contras: "Nothing comes to mind."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "The crew on my flight was excellent. Thank you."

Prós: "compliance in the boarding"
Contras: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"

Prós: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Contras: "Ran out of half the food options halfway down the plane."

Prós: "Timely. Best entertainment."
Contras: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."

Prós: "Overnight flight so slept. Flight attendants were friendly and helpful."
Contras: "Cramped seating. No entertainment."

Contras: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"

Prós: "short pleasant experience"
Contras: "baggage check is always complicated .they make a big deal over small items"

Prós: "Slight delay due to mechanical issues"

Contras: "24 hour delay due to mechanical issues"

Prós: "The flight attendants were polite but didn’t go out of their way to help out."
Contras: "No room to store carry on and nobody seemed to care that all space was taken close to our seats. We felt penalized because others abused the system while we were trying to follow the rules."

Prós: "getting of the plane!"
Contras: "the bed bugs, no lights, no comfort, the cold, very limited service"

Prós: "The staff was kind and courteous. Food was ok and they gave us snacks"
Contras: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."

Prós: "we had to pay for everything"

Contras: "No hot water. Limited movies/tv shows"

Contras: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"

Prós: "Seats in business."
Contras: "The food."

Prós: "Price"
Contras: "Power outlet's didn't work"

Prós: "Great service, multiple meal/snack services and staff was friendly and helpful when needed,"
Contras: "The customer service line through telephone was not very helpful and seemed to cause more worry when we ran into a problem with our flight."

Prós: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Contras: "The fact that it said thia was a luftansa flight when in fact it qas not"

Prós: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Contras: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."

Contras: "2 hour delay, lack of connecting ticket made me have to go through security all over again, the "entertainment" is an app for your smartphone/tablet."

Contras: "I only had one gripe about this flight and my one other flight on Air Canada Rouge; the overhead bins are very poorly designed. I purchased a carry on bag specifically to meet their regs, yet it had it go in the bin longways, taking up a ton of room. The bins are tall, which is wasted space, when what they really need is another 1-2" in depth."

Prós: "Once I made my flight (the next day) everything went smoothly"
Contras: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."

Prós: "The crew at the gate were courteous and handled my inquiry professionally. Did not experience much because I slept through the whole thing. But the seat was comfortable."
Contras: "Air Canada receptionist (a blonde lady) at Logan took care of luggage poorly while checking in. She was impatient and threw my luggage like it was trash."

Prós: "The food was pretty good!"
Contras: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."

Contras: "Wireless system slow and costly."

Contras: "Our two-hour layover in Vancouver turned into five and a half hours. No explanation, no compensation, no consideration. This is the third time in a row Air Canada has done this to us - we're taking WestJet from now on."

Contras: "Check in was slow and confusing."

Contras: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."

Prós: "The crew was pleasant, and the boarding and de-planing process went smoothly."
Contras: "The plane was really cold, and we were told that they couldn't adjust the temperature, but we could have a blanket - at a cost. We have heard from other people who travelled Rouge about how cold their flight was, too. I also didn't realize that there wouldn't be in-flight movies - unless you rented an i-pad, etc. That was a bit disappointing for a 6-hour flight. I think that I would rather have paid a little higher fee for the flight and have some of the things built into the ticket than have to keep paying out money for all the different things."

Contras: "We were in Toronto for an entire week without our bag and Air Canada showed no concern at all for our well being. I travelled with my one year old son, I needed supplies for him and Air Canada gave me dead end numbers to call, websites that didn't work and even hung up on us when we were trying to find out about our bags. They treated us terribly. I will never fly them again."

Prós: "We got to destinations safely"
Contras: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"

Contras: "Too hot and cramped"

Prós: "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"

Contras: "The flight was very cold, even though everyone in my row had their air vents closed."

Prós: "The crew was friendly"
Contras: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."

Contras: "Not even one single snack for free"

Prós: "Crew is quite young and friendly.. good service. Boarding was quick and easy. Blanket and neck pillow package were comfy and worth the $7"
Contras: "The plane was FREEZING and the seats are a bit cramped."

Contras: "Small legroom and poor selection in the entertainment provided via wifi"

Prós: "The crew was polite and friendly."
Contras: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"

Prós: "More leg room"
Contras: "Horrible seats"

Prós: "Everything was average."
Contras: "Not all food available on the food catalog menu."

Prós: "Nice to be on a larger plane"

Prós: "Food and comfort were okay."
Contras: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"

Prós: "The crew are very friendly and helpful."
Contras: "Seats are very small with little legroom. My husband is 6"1 and sat in a middle seat. His knees were jammed into the seat in front of him. Full flight so he could not be reseated. There is no entertainment system which was ok since it was a red eye flight. I've have flown on many local and international carriers and the space on this aircraft was amongst the smallest I've come across."

Contras: "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"

Prós: "Plane was late due to Stewart missing the bus from their hotel?...seriously unprofessional and the check in staff lying to customers to accommodate others customers from an undeparted flight from the night before?...attempting to change my flight due to this?...seriously need to do better Air Canada...and to top it all off you are served by a snotty unprofessional group of stewards?....a huge JOKE!....won't be flying this airline again and I will be spreading the word!"
Contras: "Seriously?"

Prós: "Flight was early"
Contras: "Drink serve very slowly not that it is important"

Prós: "Had the good fortune of an under-booked flight, allowing more space to spread out."
Contras: "Flight departed about 75 minutes behind schedule, but if that was necessary to ensure a safe flight, I'm fine with the delay. We still make our connection, thanks to prompt assistance at the airport."

Prós: "Wide seats."
Contras: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."

Prós: "Amazing"

Contras: "Very crowded plane."

Contras: "For such a long trip, a better aircraft would have been better,"

Prós: "United es la peor aerolínea nos trataron muy mal y nos cobraron exceso de equipaje sin tenerlo y casi perdemos el vuelo por su culpa"

Prós: "Emergency exit"
Contras: "Extra blankets as emergency exit is terribly cold Boarding"

Prós: "Wheelchair service."
Contras: "Dinner for long distance flights."

Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."

Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"

Prós: "Large plane, quiet ride."
Contras: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."

Contras: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"

Prós: "Embarque com crianças Entrerenimento"

Contras: "Entretenimento de vídeo avariado"

Prós: "On time"
Contras: "Extremely crowded, uncomfortably so"

Contras: "The delay"

Prós: "...."
Contras: "Cheiro a jet fuel dentro do avião, barulho despropositado feito pelo pessoal de bordo aquando no tempo de descanso."

Contras: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."

Prós: "Love the little blanket. I think people who take the red-eye realize It will just be dozing, that no real sleep is possible."
Contras: "Like I said earlier, coffee in any form would have been greatly appreciated."

Prós: "Nothing"
Contras: "Your employees are all RUDE !!!"

Prós: "On time"

Contras: "It was united airlines not ana airlines"

Prós: "Good entertainment and nice seats."
Contras: "I don't understand how you pay $500 for a six hour flight and a meal is not included."

Prós: "Courteous staff, nice attentive staff."
Contras: "The length of travel time."

Prós: "Nothing"
Contras: "Change of seat w/o any notification."

Prós: "Checked on carry on for no charge"

Contras: "Seating"

Prós: "My companion and I had sweatshirts on and blankets. We were absurdly cold for the duration of the trip."
Contras: "Too cold"

Contras: "Wifi coverage was not reliable"

Contras: "The movies kept doing out. They told us to log in and get compensated in a few days"

Contras: "Snack was terrible"

Contras: "Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost."

Contras: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"

Prós: "That my seat was next to only one other person"
Contras: "The little girl behind me constantly kicking my seat."

Contras: "Too crowded."

Prós: "They were nice. Speak different languages to cover travelers all over the world. But food wasn't that great."

Prós: "Nothing"
Contras: "Everything"

Prós: "It's so fast excellent"

Prós: "Everything was good"
Contras: "None"

Prós: "Loved that United gave us TSA Pre check...."
Contras: "Limited food options on board"

Prós: "The representative at HNL was great. Have flown United in the past without issues."
Contras: "Stranded in Oahu due to 17+ hr "delay" Had no place to go, no time & no car. Completely ruined last vacation day!!"

Prós: "No food offered. Only received one drink serving."

Prós: "Not much ~ no movies, no rental video device ~ nothing"

Prós: "Everything"
Contras: "Nothing"

Prós: "arrived on time, newer aircraft"

Prós: "Speed and staff. Plane clean. Wife needs help and it was always there. Land people good as well."
Contras: "No internet or movies."

Contras: "Horrible attitude by staff at the baggage service desk"

Prós: "Smooth travels. Good price"

Prós: "Connection was close to arrival, not much waiting timepeople"

Contras: "freezing on plane"

Prós: "Nothing special!"
Contras: "You have to pay for food! It should have been included w/ the fair!"

Contras: "Comfort?? What comfort?? This will be the last time I'll use United !!!"