Encontra voos baratos de Lisboa para Aeroporto de Nova York-JFK

Contras: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Prós: "Everything"
Contras: "Nothing"

Contras: "Very hot on board"

Contras: "entertainment sound"

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Contras: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."

Prós: "Not applicable"
Contras: "See above."

Prós: "My own seat had ample legroom, good crew."
Contras: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."

Prós: "Crew was always ready to help. It was a very smooth flight."
Contras: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."

Prós: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Contras: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."

Prós: "People friendly"
Contras: "Food was poor, really poor, no options for the children Headphone socket in the seat"

Prós: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Prós: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"

Contras: "Bathroom not clean"

Prós: "Smooth flight"
Contras: "Crew just ok."

Contras: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"

Prós: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Contras: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."

Prós: "Great complimentary chocolate."
Contras: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."

Contras: "We had almost 8 hours delay"

Prós: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."

Prós: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."

Prós: "The crew made the best they can."
Contras: "The airplane was to old. The company should put a better one ."

Prós: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Contras: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Prós: "+ Crew, professional and polite."
Contras: "- food unevenly cooked - No entertainment - Small toilet"

Contras: "entertainment machine in my seat did not worked"

Prós: "crew was great"
Contras: "my entertainment controller did not work and my daughters head phone plug would only half work."

Prós: "Your crew is amazing."

Prós: "I really enjoyed the flight overall. Made a long flight seem not so bad."

Prós: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Contras: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."

Prós: "Crew handled it well"

Prós: "The crew members were polite and efficient."
Contras: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."

Prós: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"

Contras: "Time"

Contras: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"

Prós: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."

Prós: "Nothing distinguishes itself for better or worse than usual in coach."

Prós: "Very clean"

Prós: "Only the crew was good"
Contras: "Ridiculous entertainment system - was impossible to watch a movie."

Prós: "Friendly crew, decent-ish food"
Contras: "Def could have been more entertainment options, movie and TV selection felt thin relative to other carriers."

Prós: "Polite cabin crew. Quick check- in at JFK"
Contras: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."

Prós: "Smooth flight, friendly crew, nice food."
Contras: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."

Prós: "The staff was wonderful Pleasant, quick with requests , very professional"
Contras: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"

Contras: "I wasn't on it so I wouldn't know."

Prós: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."

Prós: "Amazing !"
Contras: "Nothing all good really"

Contras: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."

Prós: "Crew was generally nice and caring."
Contras: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."

Prós: "Crew was nice"
Contras: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Prós: "Premium economy was perfect, smaller cabin with less people, great flight."

Contras: "Seats were really old and outdated"

Prós: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Contras: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."

Prós: "The flight was so delayed I missed my connecting flight to jfk."
Contras: "The flight was so delayed I missed my connecting flight to jfk."

Contras: "Getting home 5 hrs later than planned"

Prós: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Contras: "Boarding can get crowded so don't be in a rush"

Prós: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Contras: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."

Prós: "Service, pilot updates, and seating were all great!"

Contras: "Bathrooms needed more cleaning mid-flight."

Prós: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Contras: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."

Prós: "Friendly staff, so much food/snacks were offered. Good movies available."
Contras: "Nothing"

Contras: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Prós: "Service, meals, friendly and attentive FAs"

Prós: "The crew were friendly."
Contras: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."

Prós: "The cabin crew were excellent!"
Contras: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Prós: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Contras: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."

Prós: "Flight was close to being on time. I was able to get a lot of sleep on the flight."

Prós: "Legroom, lovely staff and all round good flight"

Contras: "Older media entertainment screen with hard to use touch interface."

Prós: "Nothing"
Contras: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."

Prós: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Contras: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Prós: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Contras: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Prós: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Prós: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Contras: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."

Prós: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Contras: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."

Prós: "Efficient service"
Contras: "Entertainment screens were of poor quality"

Prós: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Contras: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"

Prós: "Food was great, plenty of it also"
Contras: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."

Prós: "the food was very good and they hd a good list of selections of movies."
Contras: "the crew was very dry. they did not seem too happy."

Prós: "Staff was friendly and welcoming."
Contras: "There was nothing not to like."

Prós: "Easy check in and boarding."
Contras: "Uncomfortable seats and poor food."

Prós: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Contras: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Contras: "Why are there no plug-ins?! That was very disappointing..."

Prós: "I liked the entertainment system, free adult beverages and boarding process"
Contras: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."

Prós: "Service, food, etched all fine"
Contras: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."

Prós: "Food and beverage choices excellent"

Contras: "Cold draft at all times."

Prós: "The crew was very good with the passengers and attentive"
Contras: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"

Prós: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Contras: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."

Contras: "45 minute delay on runway after landing was very very frustrating."

Prós: "Staff were friendly and flight was clean. Lots of movies to watch."
Contras: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."

Prós: "Good was decent."
Contras: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."

Prós: "Nothing"
Contras: "The food I had food poisoning"

Prós: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."

Prós: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Contras: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"

Prós: "The planes were well maintained. Good entertain emend choices. Food was decent too"

Contras: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."

Prós: "The food/drinks"
Contras: "Delay"

Prós: "It was cancelled and scheduled next day"

Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Everything"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Contras: "See above. What a disaster!"

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Attentive and friendly staff, great food and plenty of drinks!!!"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."

Contras: "See above. Going both ways..."

Prós: "Relaxed trip. We were well cared for. Again very good staff"

Prós: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Contras: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Prós: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Contras: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"

Prós: "Unlike the rest of the plane, row 34 is big enough to fit human beings, so this flight was great. Crew are nice."
Contras: "Every single seat in coach except row 34 or 27"

Contras: "Pretty good. Great crew."

Prós: "Everything in order and on time."
Contras: "N/A"

Prós: "I was pleasantly surprised to be offered an after dinner brandy, or a Bailey's. O"
Contras: "On both flights. The ear phone did not work correctly. Minor issue."

Prós: "WiFi access"

Prós: "Food on flight lags a bit behind other major airlines. Crew very nice and helpful though."
Contras: "Boarding process at Tegel is archaic and inefficient. Gate area too small and without access to shops/restaurants/etc."

Prós: "Multiple bathrooms located downstairs. Modern new plane"
Contras: "Movies were old. No real new releases. Food was terrible"

Contras: "Houve um atraso na saída de Munique."

Prós: "Crew !!!"
Contras: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"

Contras: "Flight delays,...."

Contras: "Tv didn't work most of time. Food was terrible."

Prós: "Good overall experience"

Prós: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Contras: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."

Prós: "Great flying on an A380"
Contras: "Boarding was a bit disorganized."

Contras: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."

Prós: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Contras: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."

Prós: "Houve atrasos mas saídas"

Prós: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Contras: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."

Prós: "Dissatisfied!!!"
Contras: "See comments above."

Prós: "I think everything was first class, specially the CREW."

Contras: "staying 11h with no assistant"

Prós: "The whole experience was GREAT!"

Prós: "The seat was very comfortable"

Contras: "They change the gate for transfer last minute"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Contras: "Boarding was a little chaotic. Everyone kind of ran up."

Prós: "everything"
Contras: "none"

Prós: "Crew was helpful. Liked the ice cream bars"
Contras: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"

Prós: "I loved everything."

Prós: "This was my first international flight, and also first on Lufthansa, and I was thoroughly impressed. We traveled with another couple who've flown internationally multiple times, but this was their first Lufthansa flight as well, and they said it's the best they'd had. The crew were all excellent, friendly, and accommodating. There was plenty of entertainment options, refreshments, and snacks. The food was very good-much better than I'd expected. I appreciated that there were pillows, blankets, and headphones readily available as well. I'll try to fly Lufthansa every chance I get when flying internationally."

Prós: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Contras: "Couldn't have been better."

Prós: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."

Prós: "Good amount of leg space"
Contras: "Entertainment"

Prós: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contras: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."

Prós: "Why the 3 hours delay?"
Contras: "Be on time"

Prós: "Amazing crew"
Contras: "WIFI"

Contras: "Complete experience and issue, resolution"

Prós: "Quick boarding decent legroom"
Contras: "Breakfast was not great"

Contras: "Free wifi"

Contras: "Seat !!"

Contras: "Delayed boarding, crew very friendly, polite"

Prós: "I liked the abundant choices for entertainment and the comfortable seating."
Contras: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."

Prós: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Contras: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Contras: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."

Contras: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."

Contras: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Contras: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Prós: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Prós: "Crew were polite and accommodating."
Contras: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Prós: "Flight on time"
Contras: "nothing I can think of"

Prós: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Contras: "Poor announcements."

Prós: "I like everithing was great . Thank you ."

Prós: "new plane, half empty, good and friendly service"

Prós: "Flight schedule, boarding management"
Contras: "No WI-FI service during my return flight, limited options for tv news programs."

Prós: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"

Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"

Prós: "Good service and on time."

Prós: "Very comfortable aircraft"

Prós: "Nothing"
Contras: "Everything"

Prós: "Boarding process quick and on time."
Contras: "no entertainment to rate."

Prós: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."

Contras: "."

Contras: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"

Contras: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Contras: "Flight was delayed"

Prós: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Contras: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Prós: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Prós: "It was clean Lunch was good"
Contras: "There were no vegetarian options for snacks"

Prós: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contras: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."

Contras: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"

Prós: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Prós: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."

Prós: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contras: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."

Prós: "Good service"
Contras: "Instant coffee"

Prós: "Attentive flight attendants"

Prós: "The flight was smooth and the staff was great."
Contras: "Nothing."

Prós: "Crew was very friendly and helpful"
Contras: "Should have more movie choices"

Prós: "Plane was on time, boarding was fast and easy, great crew"
Contras: "Food was terrible"

Prós: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Contras: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."

Prós: "Not much...."
Contras: "The ticket indicated the wrog gate 21 instead of 31."

Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Prós: "Absence of food"
Contras: "In flight service"

Contras: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Contras: "Very nice crew and great food"

Prós: "Very nice airplane and pleasant crew"

Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Prós: "Comfort"
Contras: "Wifi on klm"

Prós: "Nothing"
Contras: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Prós: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contras: "The food was just average and the seat not too comfortable"

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Prós: "Pleasant crew. Appropriate and efficiently served snack."
Contras: "Boarding and disembarkation were slow."

Contras: "Crew members in Amsterdam were very rude and disrespectful"

Prós: "Yes"
Contras: "Everything was good"

Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."

Contras: "Travelled business class and was ace experience"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Contras: "the headrest is hard. Apart from that- all was fine"

Prós: "Crew was ok."
Contras: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."

Prós: "KLM staff is great"

Contras: "Flight cancelled"

Prós: "Amazing crew"

Prós: "All good"

Contras: "No reading light in my seat..."

Prós: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Contras: "old screens and entertainment system leg room to small"

Contras: "wasn't able to take the flight since I missed it"

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "Crew was great, very nice"
Contras: "Not enough legroom"

Prós: "Good flight, very attentive crew."

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Prós: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contras: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Prós: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contras: "Cramped seating."

Prós: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contras: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "Fabulous trip with friendly, helpful staff"
Contras: "Nothing"

Prós: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contras: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Prós: "on time, and with snow"

Prós: "The food and the punctuality"
Contras: "The technology in interteiment is not touch screen"

Prós: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contras: "Flight was delayed due to weather in Amsterdam area"

Prós: "Comfort economy well worth the extra."

Prós: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contras: "Nothing."