Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The boarding process was easy"
Contras: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Prós: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Contras: "Crew was not particularly friendly....almost downright rude at times"
Prós: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Contras: "Only two options for dinner is very few options."
Prós: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Contras: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Prós: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Contras: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Prós: "Some of the best airplane food I’ve had."
Prós: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Contras: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Prós: "Seats were comfortable and the crew was great"
Prós: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Contras: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Contras: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "crew are well trained"
Contras: "chicken dinner was not tasty at all"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Prós: "Boarding was smooth"
Contras: "The aircraft was horrible No space at all even after paying for a better seat"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "I’m a small person & your seating is cramped & uncomfortable!"
Prós: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Prós: "Great airline overall!"
Contras: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Prós: "Excellent Service. Excellent food."
Prós: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contras: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Prós: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contras: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Prós: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Contras: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Prós: "Great service and friendly staff! Also great food!"
Contras: "There's nothing I didn't like :)"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "The flight attendants seemed very courteous, but unable to do anything about the situation."
Contras: "We had a family of four sitting behind us. The father yelled all the time. They took up four overhead bins and he was frequently up and down getting things out of the bins. His very hairy large belly was touching my daughters head every time. He and his children punched the backs of our seats on a regular basis. My back was in constant pain and I was unable to do very many things due to the back pain during my "vacation", The flight attendants had to remind the parents that their children could not stand on the seats during takeoff or crawl around under the seats. No ability to change seats or I would have. I didn't have a problem with the other children on the flight, when they were crying their parents tried to do something. However these people brought playdough for their child to roll out or punch on the seat tray and all they did was constantly yell loudly at their children, Well not about the kicking, punching, or crawling around. Just yell in general at them."
Contras: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Prós: "Food, staff, service"
Contras: "No leg room"
Prós: "Friendly crew, decent meal, and above-average entertainment systems"
Contras: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"
Contras: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Prós: "On time, efficient, good service, professional"
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Prós: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Prós: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Contras: "The trip was great"
Contras: "We arrived around 39 minutes early and the whole process was very smooth"
Prós: "Super friendly and helpful with connections."
Contras: "The music on the plane was a bit much. Lol"
Prós: "Crew was friendly, seats really comfortable!"
Contras: "Headphones sold for $ 2. Headphones preferably free"
Prós: "Calm and safe, just like I like it."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "The carrots were hard and the bread was cold."
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Prós: "Comfortable plane due to few passengers"
Contras: "7 hour delay after flight postponed."
Prós: "Got to my destination without any issues"
Contras: "Seats/seating area are too small, and I'm not a big person."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Contras: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Contras: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Prós: "The only thing I liked about the experience and flight was the Delta Sky Club"
Contras: "Everything"
Contras: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Prós: "Son got wings, so was happy."
Contras: "No entertainment."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Prós: "Good snack selection. Crew was personable."
Contras: "Atraso de mais se 6h."
Prós: "Crew was nice and welcoming"
Contras: "Well, if our plane had been leaving on time it would've been superb."
Prós: "Filmes"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "Comodidade"
Contras: "Notify the delay quickly"
Prós: "Helpful"
Contras: "More print media to read on"
Prós: "Crew was great."
Contras: "Couldn’t hear/understand the pilot"
Prós: "Flight attendant in first class was amazing."
Prós: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Contras: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Prós: "The boarding was fast and very well handled."
Contras: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "It was delayed"
Prós: "N/A"
Contras: "Chinese Eastern did not try to help and solve my problem."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "It was a smooth boarding, flight and exit out of the plane."
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Everything."
Contras: "Nothing."
Prós: "The food was amazing and the crew was great!"
Contras: "Boarding seemed a bit unorganized."
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Contras: "Fix the above. Will not fly Turkish airlines again!"
Prós: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Contras: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Prós: "Voo rápido e tranquilo"
Prós: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Contras: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Prós: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Prós: "In flight entertainment system and food. Courteous crew."
Contras: "That they destroyed one of our suitcases"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Prós: "The staff is very accommodating and the meals served on board were good."
Contras: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Prós: "The service was very nice and courteous"
Contras: "The seats don’t match up to the comfort level and privacy of the other airlines"
Prós: "Service, flight and landing, exceptional!!!"
Contras: "No cons..."
Contras: "Nao permite reserva de assentos nem no checkin online"
Contras: "Boarding took a longer time than normal"
Contras: "Atrasso, comida ruim"
Prós: "service, no delays."
Prós: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Prós: "Easy check in"
Contras: "Please include sea food in your menu"
Contras: "Very limited selection of movies."
Prós: "Comfortable but narrow seats."
Contras: "Entertainment system could do with more selection."
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Nothing"
Contras: "Nothing"
Prós: "Good personal movie choices"
Contras: "Taking a bus to plane"
Prós: "Good trip great service"
Contras: "None"
Prós: "Turkish airlines has great service and crew in plane."
Contras: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Prós: "Staff"
Contras: "Seats, food and service"
Contras: "Mi sa furat din bagajj !!!!!!!!"
Prós: "Constant service, food, entertainment."
Contras: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Prós: "Food was relatively good."
Prós: "customer service, food, entertainement."
Contras: "small seats"
Prós: "The service was impeccable!"
Contras: "Nothing"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Prós: "The food and service were great."
Contras: "Seats were a bit tight"
Contras: "The crew was very professional and helpful"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Comfort"
Contras: "Internet"
Prós: "The crew was very kind"
Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Excellent crew, good food & movie selection."
Prós: "The crew were excellent and seats were comfy."
Contras: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Contras: "Fix the damn KIOSKS at Vienna!"
Prós: "Refeições de alto nível"
Prós: "Entertainment was amazing"
Contras: "Seats a bit hard"
Prós: "Crew was very engaging and service was good."
Contras: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "The plane was very hot"
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was fantastic."
Contras: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Contras: "Flight cancelled"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The service"
Contras: "The food."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Prós: "Everything is alright"
Prós: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contras: "I would have to dream something up."
Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Prós: "Crew was excellent -kind nice and very attentive"
Contras: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Prós: "Staff very pleasant"
Contras: "Evening snack was not the greatest breakfast was pretty food"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "punctuality of boarding and flight time"
Contras: "attitude of crew in business class: no sense of true hospitality"
Prós: "Crew was great, very nice"
Contras: "Not enough legroom"
Prós: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Prós: "Check in was swift"
Contras: "Friendlier approach from the crew"
Prós: "No wifi or any entertainment. Flight delays and lost baggage!"
Contras: "No wifi or any entertainment. Flight delays and lost baggage!"
Contras: "Was very satisfied with everything."
Prós: "Every thing"
Contras: "Nothing"
Prós: "Food and workers were great"
Prós: "Good entertainment choices."
Contras: "Seat could be more comfortable"
Prós: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Contras: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Contras: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Prós: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contras: "Everything was very smooth, except that the seats were not very comfortable!"
Prós: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Contras: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Prós: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Contras: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Prós: "Very good flight crew. Decent food and nice entertainment."
Contras: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Prós: "A bit more leg and knee room."
Contras: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Prós: "It was perfect, very few people, great service"
Prós: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Contras: "The food was not edible"
Prós: "Vino in Plastic cups from 1L"
Contras: "Could Food"
Prós: "Nothing stood out compared to other airlines"
Prós: "Flight"
Contras: "Not enough room in the seat"
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "The food was good"
Contras: "Everything was fine"
Prós: "Everything. Keep up the good work."
Prós: "Smooth strait flight, friendly polite crew"
Contras: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Prós: "People at the desk didn't know or don't wanna say much why we have no plane"
Contras: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Prós: "I will never travel with Austrian airlines again"
Contras: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Contras: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Prós: "Everything was great except seats uncomfortable"
Contras: "Uncomfortable seats"
Prós: "Would fly with them anytime."
Prós: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Prós: "Compared to most American crews the Aus crew was helpful and outstanding."
Contras: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Prós: "Very carrying crew, kind and attentive"
Contras: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Prós: "Nothing"
Contras: "Everything"
Prós: "The service and the overall flight quality, the pilot was very good!"
Prós: "Very nice and polite crew, great service."
Contras: "Regular breakfast was just a muffin and nothing else :("
Contras: "It was almost 2 hours delayed"
Prós: "Most things were OK"
Contras: "Except a crying baby near me, during first half of the flight"
Contras: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Contras: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Prós: "The check- in experience was simple and the seat entertainment system was excellent!"
Contras: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Contras: "Our baggage did not make it to our final destination"
Prós: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Contras: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Prós: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."