I had a nightmare with this booking. The airline had to change the flight and this messed everything else up. It was a huge pain because I called chatdeal, which is part of Kayak, and they kept asking me to give them more time to figure out my flights. I had to keep calling because I never got any of the callbacks that I was promised and I didn't have my flights figured out until the day before I was to fly out. Then!, I got to the airport to fly to NYC and found out that the flights were still not figured out and I was lucky enough to only get it figured out when someone from Jetblue figured it out for me. I'm happy that I was able to get it figured out, but I did have to pay for my own stay on the first night because my layover because 29 hours and was not offered a way to get a hotel voucher, which I should have since it was not my fault that the flight was changed.
Contras: "First time I flew with this airline. I loved it. Blankets, pillows, decent food, and nice people"
Prós: "It was cancelled. Not the first time. Unacceptable."
Prós: "Quick fast flight"
Prós: "Quick easy flight"
Contras: "Gate changed just before boarding but no problem"
Prós: "It was a quick simple flight, arrived without issue"
Contras: "Older plane, but it was full, no real issues"
Contras: "Missed my flight still waiting to find my luggage"
Prós: "Plane, flight, stuff, food, all in acores airline is very good! Thank you !"
Prós: "I didn't die."
Contras: "The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed."
Prós: "Clean airplane"
Contras: "No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed"
Prós: "Everything was good"
Contras: "Everything was ok"
Prós: "Everyone was very kind and helpful"
Prós: "Horrible."
Contras: "Horrible service."
Prós: "Nada, voo com mais de 2 horas de atraso. Fraco serviço."
Contras: "Pior serviço de sempre"
Contras: "flight was delayed 1h 30min"
Contras: "I was delayed again."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Prós: "Good crew, good flight"
Contras: "Both legs of trip were delayed without anyone notifying passengers."
Prós: "SATA uses both front & rear doors and open seating."
Contras: "No food or drinks."
Prós: "On time departure. On time arrival. Lots of leg room. What you would expect from a traditional airline. Bonus: great views from the pane."
Prós: "took off on time , landed on time, great job."
Contras: "nothing"
Prós: "The flight itself was smooth"
Contras: "Our bag ( and others) were left behind as a company policy appatently. We waited for it and had to file a complaint and then it arrived with the next flight 6 h later. So we waisted time, energy and frustration. Could just book less people on the flight??"
Prós: "Flight from Boston to Ponta Delgada featured remarkable service and surprisingly tolerable food."
Contras: "The plane was old and in a state of some disrepair. We were in the exit row and immediately noticed plastic chipped off of the exit door and broken case covering the emergency release handle. Not reassuring, but we got there in one piece."
Prós: "Cheap ticket between Toronto and PDL, didn't encounter any problems with crew"
Contras: "No usb charging ports on 5+ hour flight (Toronto to ponta delgada), not much leg room / chair reclining room, arbitrary pricing for flights within the Azores"
Prós: "Our flight from Lisbon to Ponta Delagada was 3 hours late."
I had a nightmare with this booking. The airline had to change the flight and this messed everything else up. It was a huge pain because I called chatdeal, which is part of Kayak, and they kept asking me to give them more time to figure out my flights. I had to keep calling because I never got any of the callbacks that I was promised and I didn't have my flights figured out until the day before I was to fly out. Then!, I got to the airport to fly to NYC and found out that the flights were still not figured out and I was lucky enough to only get it figured out when someone from Jetblue figured it out for me. I'm happy that I was able to get it figured out, but I did have to pay for my own stay on the first night because my layover because 29 hours and was not offered a way to get a hotel voucher, which I should have since it was not my fault that the flight was changed.
Contras: "First time I flew with this airline. I loved it. Blankets, pillows, decent food, and nice people"
Prós: "It was cancelled. Not the first time. Unacceptable."
Prós: "Quick fast flight"
Prós: "Quick easy flight"
Contras: "Gate changed just before boarding but no problem"
Prós: "It was a quick simple flight, arrived without issue"
Contras: "Older plane, but it was full, no real issues"
Contras: "Missed my flight still waiting to find my luggage"
Prós: "Plane, flight, stuff, food, all in acores airline is very good! Thank you !"
Prós: "I didn't die."
Contras: "The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed."
Prós: "Clean airplane"
Contras: "No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed"
Prós: "Everything was good"
Contras: "Everything was ok"
Prós: "Everyone was very kind and helpful"
Prós: "Horrible."
Contras: "Horrible service."
Prós: "Nada, voo com mais de 2 horas de atraso. Fraco serviço."
Contras: "Pior serviço de sempre"
Contras: "flight was delayed 1h 30min"
Contras: "I was delayed again."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Contras: "We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered."
Prós: "Good crew, good flight"
Contras: "Both legs of trip were delayed without anyone notifying passengers."
Prós: "SATA uses both front & rear doors and open seating."
Contras: "No food or drinks."
I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry
Crew was pleasant! Departed 50 mins late
Prós: "Crew was good. Seat was uncomfortable"
Contras: "Cushen worn out flat"
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Contras: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Prós: "Nothing"
Contras: "Was delayed 4 hours"
Contras: "There were no screens and the app didn’t work to watch movies on my iPhone. Also they waited too long to give out drinks"
Prós: "Tight seats, but freee wine makes up for it!"
Prós: "Nothing special, staff was ok."
Contras: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."
Prós: "Nice crew"
Contras: "Lack of entertainment"
Contras: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"
Prós: "The wine was very good"
Contras: "Business class isn’t super posh but still good"
Prós: "Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished."
Prós: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Contras: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."
Contras: "Expect major delays"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nothing"
Contras: "No organization."
Prós: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Contras: "There was no entertainment (broken) and the meal was not the greatest."
Prós: "Crew was very nice."
Contras: "Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding."
Prós: "Did not enjoy anything about this airline or flight. Everything is so backwards"
Contras: "Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink."
Prós: "Flight staff was professional, vegan meal was decent, good leg room"
Contras: "Seats were fairly hard and uncomfortable for a long flight"
Prós: "The price was right. All pre-flight personnel were very helpful and friendly. The flight was short and did exactly what it was intended to do."
Contras: "Don't expect any entertainment or decent amount of room. They cram you on and off you go. Worth it for me ..."
Prós: "Horrible airline, worst service ever."
Contras: "Horrible! Would give zero stars if I could."
Prós: "Everything was easy!"
Contras: "Everything was fine thanks."
Prós: "Nothing"
Contras: "Everything!"
Prós: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Prós: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Contras: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."
Contras: "It was seven hours delay. What do you think about that?"
Contras: "I was scheduled to fly and was delayed for 3 days in Boston. I am still waiting to hear back to be reimbursed for the taxis/ubers that I had to take to the hotels that were provided. The hotels were 40 minutes (1st night) and 1 hour (2nd night) away. There was no one available to talk at the airport and the line was ridiculously long. I had planned a trip for 2.5 weeks exploring Portugal and Spain and missed the Portugal portion completely because I was delayed in Boston. I finally gave up waiting and bought a ticket through a different airline so I could meet my friends and not miss any more of my trip."
Prós: "The staff were great and the flight was very steady."
Contras: "The seats were very cramped, more than any other flight I've been on."
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Nothing-will never fly this airline again"
Contras: "Noghjng"
Prós: "Asked for emergency seat, so space was not a problem. Temperature was cool. Seat uncomfortable."
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "Crew was very good"
Contras: "Check-in process was unusually slow and the flight took off 30 minutes late."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Contras: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"
Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Price, friendly crew"
Contras: "jammed in and not too comfy seats"
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."
Prós: "Food was pretty good and staff was nice"
Contras: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Prós: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Contras: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."