Contras: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."
Prós: "Professional, friendly crew. Good food."
Contras: "No in flight entertainment - SATA app, WiFi did not work."
Prós: "I sat in an exit row, so I had lots of leg room"
Contras: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."
Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."
Prós: "Voo normal"
Contras: "Lanche pobre"
Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Prós: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Contras: "No entertainment beyond watching the map showing the progress of our flight."
Prós: "The wine was very good"
Contras: "Business class isn’t super posh but still good"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Contras: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "Seats are too small"
Contras: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Prós: "Service and the upgrade"
Prós: "The price was right. All pre-flight personnel were very helpful and friendly. The flight was short and did exactly what it was intended to do."
Contras: "Don't expect any entertainment or decent amount of room. They cram you on and off you go. Worth it for me ..."
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Everything was easy!"
Contras: "Everything was fine thanks."
Prós: "Nothing, the poorest of the poor and N empathy whatsoever"
Contras: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"
Prós: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Contras: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Prós: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Contras: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."
Prós: "Crew was nice enough"
Contras: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Prós: "Professionalism presented in a relaxed way!"
Contras: "The flight was delayed due to "technical issues" two hours. This seems to be a consistent thing with SATA and Azores Airlines. The crew was rude when my bag did not fit in the cabin and they had to move it, too."
Prós: "Mostly lovely crew"
Contras: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"
Prós: "The flight was on time!"
Contras: "Seating is ridiculously tight!"
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Contras: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."
Contras: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Had two seats to myself. Hot breakfast."
Contras: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."
Contras: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."
Contras: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."
Prós: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Contras: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"
Prós: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Price, friendly crew"
Contras: "jammed in and not too comfy seats"
Contras: "Major delay caused major inconvenience for a senior in her 70's traveling alone."
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "The price"
Prós: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Contras: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."
Prós: "Nothing, Sata is the worst airlines."
Contras: "Delayed for 7 hours with no explanation. Zero leg room"
Prós: "Good friendly well run safe airline"