Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
a comida estava gostosa, diferente do que vinha sendo...
Não apanhei o voo devido a atraso no primeiro
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
A atenção dos comissários e a comida
Você não consegue resolver nada com o call center
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Informação mais clara sobre testes necessários
Um pouco mais de organização na hora do embarque
Contras: "O uso de mascara não foi obrigatório"
Contras: "Seats are very uncomfortable in all planes"
Prós: "Great customer service!"
Prós: "Yes, it was comfortable and they r nice."
Contras: "Ummmm delayed both flights were delayed, it was annoying"
Prós: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Contras: "More food , comfortable seats"
Contras: "TAP doesn't understand the first thing about customer service."
Prós: "It was on time and everything went well"
Contras: "They could have offered more water"
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "Crew was awesome, seat spacing comfort not so much."
Contras: "Need to have seat upright to use trays to eat on flight"
Prós: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Contras: "Deben mejorar la comodidad de los asientos"
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "The price!"
Contras: "Much more but with this price you can not expect much!"
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "The crew was fabulous"
Contras: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Prós: "The crew was very friendly and food was very good."
Contras: "The toilet sinks were clogged and dirty."
Contras: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Prós: "Space in the cabin"
Contras: "Language included"
Prós: "The food and crew"
Contras: "Too late with delay"
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "The crew"
Contras: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Contras: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Contras: "Left late, arrived late, missed my connection"
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"
Contras: "No one could lean their seats back throughout the entire flight. Also, the food was horrible. NO TASTE. Lastly, there were too many announcements throughout the entire flight making it difficult to rest."
Prós: "Departed on time."
Contras: "Food is not the best."
Prós: "The boarding was surprisingly fast and that was it."
Contras: "Better service ms all around."
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Contras: "Boarding was a complete debacle. There was no rhyme or reason and that led to it taking forever. The flight staff were rude and not very responsive. Among many things, they ran into a nearby elderly passengers seat several times with food/beverage carts and did not apologize."
Prós: "Absolutely nothing"
Contras: "Literally everything"
Prós: "The crew was nice."
Contras: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."
Prós: "Crew was performing properly. My special meal was very delicious. Thanks"
Contras: "Clean the toilets more regularly, and manage noisy adults. I suggest adding penalties to passengers that cause disturbance for others. There was a loud dispute near my seat."
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Contras: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."
Prós: "Lost baggage....day 3 STILL no update."
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "the food is excellent."
Contras: "too much layover hour and they changed it after we purchased the flight ticket .that is very bad blc we missed our connecting flight and we have to purchase another flight which cost us additional 500 dollars."
Contras: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"
Prós: "Timely departure from Casablanca, fast boarding service."
Contras: "At the Check in in Laayoune the attendant could not register the whole of my trip with the fidelity number. The snack on board is always the same, cheese sandwich, which could be made with better bread, wrap, chiabata, etc. Very bad."
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Contras: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."
Contras: "A whole bank of monitors (at least 6, maybe more that I could not see behind me) in the center part of the cabin was non-functional during the entire 7 hour flight, despite one crew member promising to restart or reboot the system. While he did eventually reboot, it made no difference. The monitors did not work the entire flight."
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Prós: "The flight attendants were nice"
Contras: "Boarding was completely disorganized with people boarding late and then allowing fully half of the passengers to board at one time, clogging the aisle and thereby making the process take even longer. Once all were settled it became a question of "where is...?" As passengers had checked in but not boarded. We sat at the gate an additional hour as boarding passes were checked, sky lounge was checked, etc."
Contras: "Passport control at airport in Casablanca was awful. Very very slow with people getting increasingly anxious about missing their flights and trying to move up in the line. The people checking passports were very slow and seemingly unaware of the tumult happening in line. No one was managing it. We arrived at airport 2.5 hours ahead of take-off and the plane was loading by the time we got to the gate."
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Contras: "There was a seven hour delay. No explanation provided. Agents at CMN were rude and unhelpful. In the original flight I had selected an aisle seat but somehow ended up in the middle. My whole rows TVs didn’t work and no one helped us or cared (contrasted to Singapore Airlines which actually cared when a similar issue happened). Customs forms were all in French even though we were flying into JFK. Awful airlines."
Contras: "My flight from Casablanca to Dulles arrived 4 hours late, close to midnight instead of 8.15pm even though the flight took of on time a little after 7pm Casablanca time. What went wrong? Was the arrival time printed incorrectly on the itinerary? This unexplained delay/error caused a lot of distress for the loved ones waiting at the arrival gate for 4 hours."
Prós: "Crew was excellent"
Contras: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Prós: "Very nice flight attendants. I had a great flight:)"
Prós: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Contras: "See above"
Prós: "Crew, cabin and food were decent, and it was only about a 1.5hr flight"
Contras: "The boarding process is a disaster. Everyone queues up all at once to board buses to the airplane and it felt like there was only one bus doing the round trip. No entertainment options, but it was only about a 1.5hr flight."
Prós: "Serviço de bordo, muito bom"
Contras: "Infelizmente nosso vôo original foi cancelado. A falta de comunicação prévia impactando no retorno foi grave. e também Higiene da aeronave. WC em péssima manutenção ."
Prós: "Serviço de bordo, muito bom"
Contras: "Higiene da aeronave. WC em péssima manutenção ."
Contras: "The food, yogurt and a cheese sandwich was frozen. There were no female flight attendant. the attendant didn't speak very good English, French or Portuguese. The boarding process was not well organized. Some of the people seemed to not know how to act on a plane picking whatever seat they wanted and then arguing with the people that actually had the seats as well as getting up while the plane was still taxing."
Contras: "They cancelled our reservation the day before our flight for no reason, without notice, and didn't explain why. We had to fight literally an hour before take off to get our seats back. They didn't extend an apology or even an explanation as to why the airline simply cancelled our reservations which we had paid for over an month in advance. During all 4 legs of our trip (N.Y. to Casablanca; Marakech to Fez; Casablanca to Lisbon; and Lisbon to N.Y.) customer service was extremely slow and poor, many of the staff members seemed to not like their job because of how unpleasant they were. The breakfast is three different types of carbs and no nutritional value. I will never fly the so-called 'Royal' air Maroc again. Very unprofessional staff."
Contras: "A parte de entretenimento funcionou até a metade da viagem, depois não tinha como assistir filme e nem ouvir música. Só funcionava os joguinhos."
Contras: "A parte de entretenimento não estava funcionando. Ficamos sem filme e música. Na verdade, a maior parte dos usuários."
Prós: "Os horários foram alterados com antecedência, mas a companhia foi pontual. A comida estava boa. O espaçamento entre poltronas é bom. Embarque ágil e pessoal de solo ok."
Contras: "Sendo um vôo do Brasil para o Marrocos, creio que algum tripulante deveria falar português. Creio que não havia nenhum. Tripulação nada simpática. A tela touch não funcionava e os filmes não tonham legendas em português. O avião estava sujo de voos anteriores. O horário foi alterado 2 vezes, sendo que a última foi de 4 horas. Isto me fez mudar conexões e tive que providenciar hotel. Quando perguntei para a companhia sobre isto, fui informado que meu email seria analisado em TRINTA dias."
Prós: "comida, staff e pontualidade alem do hotel que me disponibilizaram com transfer em quanto tive meu stopover em casablanca, tudo foi bem legal"
Contras: "quebram totalmente minha mala e nao obtive nenhuma assistência ate o momento (case N°00456933)"
Contras: "The crew members need to learn customer service and be polite to clients."
Prós: "Comida muito boa e variada Atendimento simpático Voo tranquilo"
Contras: "Como é um voo para o Brasil, fica faltando opções em português para os filmes/series da parte de entretenimento, pelo menos a legenda. Minha esposa não fala inglês e não aproveitou. Comissários também poderiam falar a nossa lingua."
Prós: "Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321"
Prós: "The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance"
Contras: "Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story."
Contras: "Do not exit anymore"
Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"
Prós: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Contras: "No entertainment beyond watching the map showing the progress of our flight."
Contras: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "Seats are too small"
Contras: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Contras: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."
Prós: "Service and the upgrade"
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Prós: "Everything was easy!"
Contras: "Everything was fine thanks."
Prós: "Nothing, the poorest of the poor and N empathy whatsoever"
Contras: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"
Prós: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Contras: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Prós: "Crew was nice enough"
Contras: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Contras: "The flight was delayed due to "technical issues" two hours. This seems to be a consistent thing with SATA and Azores Airlines. The crew was rude when my bag did not fit in the cabin and they had to move it, too."
Contras: "Service. Food. And the return was worse - they cancelled two consecutive flights with no notice, causing us to stay three extra days, incur connection fees, other costs, and they could care less. Wound up flying to Lisbon on Ryanair. SATA says no refund. Worst airline in the world. We would never go back to Azores, thanks to them."
Prós: "The flight crew runs an extremely tight ship. Polished and attentive."
Contras: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."
Prós: "Asked for emergency seat, so space was not a problem. Temperature was cool. Seat uncomfortable."
Prós: "The flight was on time!"
Contras: "Seating is ridiculously tight!"
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Contras: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Had two seats to myself. Hot breakfast."
Contras: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."
Contras: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."
Contras: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."
Prós: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Contras: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"
Prós: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Price, friendly crew"
Contras: "jammed in and not too comfy seats"
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "The price"
Prós: "We arrived safely. Which is most important. However..."
Contras: "Everything. This airline is the bare minimum. No TV's, no WIFI, uncomfortable seats, no leg room, NO AIR VENT, narrow isles, unfriendly flight attendants... Should I continue? There are no amenities with this airline. It's like stepping back in time... Worst airline I have ever flown!"
Prós: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Contras: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."
Prós: "Nothing, Sata is the worst airlines."
Contras: "Delayed for 7 hours with no explanation. Zero leg room"
Prós: "Good friendly well run safe airline"
Prós: "Direct Flight"
Contras: "Mediocre Food No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane. Entertainment system not working. Late leaving. Delayed landing (not their fault?) Too much money when compared with other, better airlines."
Contras: "Very little water was served. I was dehydrated by the time I landed at my destination. There was zero form of entertainment provided. I'm accustomed to having movies and music as options for entertainment, especially on international flights."
Prós: "Crew was great. Flight was smooth (for the most part)."
Contras: "Long flight to not have TV consoles working."
Contras: "You need a better boarding system. People stand in lline forever for no good reason."