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Contras: "Seats recline too much making leg room more nonexistent than ever"

Contras: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."

Prós: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"

Prós: "The entertainment selection is quite great."
Contras: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"

Prós: "Friendly crew, tried their best to accommodate"
Contras: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."

Contras: "Never happened,missed flight"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Crew was wonderful very friendly"
Contras: "Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep"

Contras: "The plane was uncomfortable and things were falling apart"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Contras: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Crew was excellent and accomodating from check in to debording."
Contras: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."

Contras: "A snoring passenger in a seat ahead of me. Tight seat."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Staff, very good."
Contras: "Space for sitting and functioning. Flight monitor not functioning."

Contras: "Never given a choice on food like others. It was just given to me."

Prós: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."

Prós: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Contras: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."

Prós: "I like the Aircaraft - A350-900 and service"

Prós: "Good flight...excellent landing."

Prós: "Quick boarding and arrived early."

Prós: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contras: "Our flights were delayed both on the way there and back"

Contras: "Luggage didn’t make a Lufthansa connection even though both flights w."

Prós: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"

Prós: "Smooth ride. Almost made up some flight time......"
Contras: "No entertainment, Two hour delay......almost missed our connecting flight."

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Prem Econ was good. Space, crew, etc."
Contras: "Could have had additional snacks or drinks during the flight."

Prós: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Contras: "Tiny chairs, tiny leg room, crappy airplane food"

Prós: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Contras: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."

Prós: "Service, Efficiency. Quality of the food compared to Quality of the food other Airlines. Extra room provided by premium economy."
Contras: "Nothing"

Prós: "They fed us eventually. We landed safely. Crew wasn't rude."
Contras: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."

Prós: "Houve atrasos mas saídas"

Prós: "Crew very efficient and professional"

Prós: "Crew was friendly. Received very filling meals. Free movies available for watching."
Contras: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."

Contras: "Breakfast bun was not tasty - too much bread and not healthy at all."

Prós: "Had really less than an hour to pass through immigration and catch a connecting flight to Rome. In particular I thought my bag would not make the connection, and as I was going on to Perugia that evening and it would have been a big mess. At check-in for the Rome flight, the LH lady was able to confirm my bag was already aboard which put me at ease. It came through very quickly in Rome and I arrived in Perugia on time and with my bag! Food from Bogota was tasty and there was a complimentary snack on flight to Rome."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Easy boarding"
Contras: "Could update movie selection"

Prós: "Crew was very good. Pilots, definitely, were high level professionals."
Contras: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."

Prós: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Contras: "Nothing"

Contras: "I had a business class seat but it was really more like premium economy for other airlines, but with lower quality. Food, especially for business clsss was not very good. The person next to me flies with them often and pre-requested gluten free but they didn't have anything for her. The seats were not clean with a leftover tissue and apple core from a previous flight. Lufthansa is now my last resort option when flying to and from Europe."

Prós: "The movies, the nice flight attendants, the constant service."

Prós: "Twenty minutes early on arrival"
Contras: "Not necessarily a problem for others but very back of plane left no room to recline."

Prós: "Airline people all very professional, welcoming, courteous."
Contras: "Almost missed flight from heathrow to Newark. Previous flight was delayed. No airline personnel at arrival gate in heathrow. Finally had to run from the after the multiple security and passport checks, for about 15 minutes and we were the last to board, before they took off. Huge risk of missing the flight altogether."

Prós: "The crew was very professional and kind."
Contras: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"

Contras: "Friendlier crews"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Very nice airplane and pleasant crew"

Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Prós: "Comfort"
Contras: "Wifi on klm"

Contras: "Crew members in Amsterdam were very rude and disrespectful"

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contras: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Contras: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Contras: "Entertainment"

Contras: "There was no wifi on flight"

Contras: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Prós: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Contras: "Pay attention to passengers."

Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Prós: "great crew and comfortable flight."
Contras: "sceens in the plane to show map and direction of travel"

Prós: "All good"

Prós: "Friendly and efficient crew. Flights were on time if not even early."

Prós: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contras: "Seats ok, but could be more comfy"

Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Prós: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Contras: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Prós: "Crew was awesome"
Contras: "."

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Contras: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Prós: "The boarding was easy and you didn't have to wait inline for that long"
Contras: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Prós: "Nothing"
Contras: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Contras: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Prós: "Decent seat size. Sorta slept the whole flight."

Prós: "on time, and with snow"

Contras: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Prós: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contras: "Nothing!"

Prós: "Wider seat than most business class"
Contras: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Prós: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contras: "Nothing."

Prós: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Prós: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contras: "Nothing! It was all great!"

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "I was upgraded to Buisness so, no complaints"
Contras: "No Marlboro light cigarettes on the duty free shopping cart"

Prós: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contras: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Prós: "Price"
Contras: "Klm flight has very congested seating Getting information about eticket was pain"

Prós: "Crew was friendly, and the food was better than the usual KLM fare."
Contras: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Prós: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contras: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Prós: "Friendliest economy class service I've ever encountered."

Prós: "Friendly crew"
Contras: "Baby screaming & passengers not using headphones"

Prós: "Good order and efficient."
Contras: "All fine with me."

Prós: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."

Contras: "Quick, easy, no problem."

Contras: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Prós: "The seat assigned"
Contras: "Not having to pay so much for a carry on luggage"

Contras: "Low cost, no frills, but on time. It's what we want and they delivered that today."

Prós: "Nothing"
Contras: "Get a plane that actually works."

Prós: "Yes, they did"
Contras: "Nothing"

Prós: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Contras: "Turn the air on before you start boarding the flight."

Contras: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."

Prós: "The plane has a huge leg room space, the chairs are very comfy."
Contras: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."

Prós: "Efficiency"
Contras: "Boarding"

Prós: "No waiting"
Contras: "Food"

Contras: "Your Customer Service"

Contras: "Terrible food"

Contras: "One bathroom was out of order, and movie system did not work"

Prós: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Contras: "Food. And some entertainment on an international flight."

Contras: "No retrasos"

Prós: "All confortable"
Contras: "Turn down the light"

Contras: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."

Prós: "Boarding was easy."
Contras: "Nothing"

Prós: "Nothing"
Contras: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."

Prós: "Flight"
Contras: "U have to pay for everythings"

Prós: "The Crew tried to work with what they have."
Contras: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"

Contras: "Child behind my seat was loud kicked my seat and parents did nothing."

Prós: "nice peole, crew, great aiplane comfort and food"

Prós: "Nothing"
Contras: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"

Prós: "Comfortable seats."
Contras: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."

Prós: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Contras: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"

Prós: "Personnel were helpful (attractive!)"
Contras: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"

Prós: "Excellent"
Contras: "9.0"

Prós: "The crew had a nice attitude."
Contras: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."

Contras: "no customer serve no help"

Prós: "On time, professional crew"
Contras: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"

Prós: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"

Prós: "Service was very good and professional"
Contras: "Flight was packed but thats expected"

Prós: "Punctuality. attention of stewardesses"
Contras: "nothing"

Prós: "Everything was excellent."

Prós: "Easy boarding and organized staff. Friendly staff overall."
Contras: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."

Prós: "airplane was new"
Contras: "i was not able to do online check in"

Prós: "customer service in Bogota"
Contras: "needs to download the app to watch movies if you do not have a I pad or smart phone????"

Prós: "El cumplimiento"
Contras: "El costo de los productos en vuelo y que no tienen cambio."

Prós: "LA TRIPULACION"
Contras: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"

Prós: "Flight on time,perfect schedule and mail info"

Prós: "comodidad normal camareras normales"
Contras: "divercion y comida"

Prós: "Bosrdi g wss easy"
Contras: "Food Entertainment Leg space"

Contras: "Old airplane"

Prós: "Space between seats"

Prós: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."

Prós: "Nothing"
Contras: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."

Prós: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Contras: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Prós: "Food was good, lots of great movies to watch during such long flight."
Contras: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."

Contras: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."

Prós: "Food was good"
Contras: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."

Contras: "The check in process is terrible and very inefficient."

Prós: "Everything was perfect"
Contras: "They take you headphones half an hour before landing"

Prós: "The flight went as expected. there were no surprises."
Contras: "?"

Prós: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Contras: "Food could be better"

Contras: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Prós: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Contras: "Send emails reminders to offer web check in."

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Prós: "Got In ahead of schedule"
Contras: "The boarding process"

Contras: "Pedí que me manden la factura del vuelo y no me a llegado nunca."

Prós: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"

Prós: "Food and entertainment were okay."
Contras: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."

Contras: "We didn’t go"

Prós: "Same as the first flight. Great luggage transfer."
Contras: "Middle seat"

Prós: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."

Prós: "excellent"

Contras: "No free food or drink was offered."

Prós: "The movies and the leg room seemed better then normal"

Prós: "Good, quick flight!"
Contras: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Prós: "Excellent service"

Contras: "Seating and not so friendly"

Prós: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
Contras: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."

Prós: "Nothing"
Contras: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."

Prós: "Comfortable flight good crew and entertainment"

Prós: "Very bad organization Changed seats for everybody and no priority to board"

Contras: "I was Given different seat at boarding into less comfortable place - no explanation."

Prós: "Nothing in particular. Very standard."
Contras: "Before boarding, crew member had each of us throw our carry on luggage through a hole in the wall (no, they didn't help), down a chute (yeah, a slide... not a motorized belt or anything), watching our luggage hit the ones below. No one was below to catch them, and we saw them slamming into each other, some falling on the ground. Highly disturbing!"

Prós: "No free food this time. Shorter EU flight and seats not as spacious because of it."

Contras: "Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)"

Contras: "Seats too close together for any kind of comfort level"

Contras: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."

Prós: "Nothing"
Contras: "The flight crew only cared about their first class passengers."

Prós: "The crew was great, we were on time and the food was airplane great"
Contras: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"

Prós: "Shortness of flight"
Contras: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."

Prós: "Nothing"
Contras: "Everything"

Prós: "Returning home"

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Prós: "very comfortable had my own TV screen with free Wi-Fi loved it"
Contras: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"

Prós: "It was nice flight"
Contras: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"

Prós: "Seat location"
Contras: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"

Prós: "Madrid airport was modern, clean & very welllaid out"

Prós: "Quick, comfortable flight. Lovely crew."
Contras: "Food and beverage only available for purchase, nothing complimentary. No entertainment."

Prós: "The staff was helpful"
Contras: "Better food"

Contras: "Bigger screens, more flight data"

Contras: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."

Prós: "The ground crew at mci was amazing!!! Help me out a tone"

Contras: "More free food for long flight, free wireless, live tv"

Prós: "United is fine."
Contras: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."

Prós: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Contras: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."

Contras: "Delays"

Prós: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Contras: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."

Contras: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."

Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."

Prós: "Flight left on time. There was plenty of room. Nice staff."
Contras: "It was very cold on the plane because the valve for the heat was frozen."

Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"

Prós: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Contras: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."

Prós: "Embarque com crianças Entrerenimento"

Contras: "Entretenimento de vídeo avariado"

Contras: "United wouldn’toffer hotel assistance or anything and left a Us stranded at sfo when they would not hold last flight of night for us."

Prós: "Flying on the beauty Dreamlier Boeing 787"
Contras: "Luggage crew too slow in both airports"

Prós: "Friendly staff, happy to help"
Contras: "Was all good"

Prós: "The flight was on time"
Contras: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."

Prós: "Help changes with my seat assignment"
Contras: "Leg room bad.....attendants. not very happy"

Prós: "...."
Contras: "Cheiro a jet fuel dentro do avião, barulho despropositado feito pelo pessoal de bordo aquando no tempo de descanso."

Prós: "Legroom - they held flgt"
Contras: "terminals too far apart for reasonable transfer"

Prós: "Good entertainment and nice seats."
Contras: "I don't understand how you pay $500 for a six hour flight and a meal is not included."

Prós: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Contras: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."

Prós: "Both newer, seats were very comfortable.. made the journey great."

Contras: "Not enough bathrooms. It is a real shame that United offers a grand total of 4 bathrooms for the entire economy class. People were always lined up! Compare with Lufthansa's A340 where you go downstairs and there are 7 bathrooms plus waiting space, where they also offer water, juice, chocolates, etc."

Prós: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Contras: "Customer service, baggage policy, service at the airport counter, in short everything."

Prós: "Delays at departure, the pilot had to run from another terminal, united needs to get it together"

Prós: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Contras: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."

Prós: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Contras: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."

Prós: "Movies on plane"
Contras: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."

Prós: "I didn't like early flight at 5:35 I booked a 6:55 flight that was changed."

Prós: "When it was over."
Contras: "Had to wait, probably 5 minutes, while holding my bags right outside the plane for an employee to do something. The attendants were unfriendly, unknowledgeable, and not available. Crammed 3 of us in the seat before emergency exit row seats, about 1" from my knee to back of seat in front of me and a 90 degree angle back, although there were many, many rows with only 1 person in them. One woman had enough room to stretch out and sleep across all 3 seats. Our seats didn't recline but the row in front of us did which made it even more cramped. Tried to ask attendant to move but couldn't find one for over an hour. Tried to ask an attendant but he just walked by me. Pushed call button and he says oh you want to move? There's​ a seat over here, before I could see where, he walked away. Moved myself to a row with 1 other person who was angry she now had to share "her" 3 seats. She typed angrily all flight and kept putting her legs and personal items as close to me as possible. She used both trays to hold her laptop and spread herself out so I'd be uncomfortable. Could've been prevented if the attendant had talked to the woman first then moved me. Had to wait when getting my drink because the attendant turned to help others, 4 times, after she'd already asked me what I wanted. She got food for someone while I waited. She made change for someone while I waited. She walked away to do something for someone while I waited. She served someone else while I waited. Asked attendant where the electric plug in was and she said the plane didn't have one, I said the sticker says the plane does, she walked away. Worst experience ever. Won't fly this airline again because of this experience."

Contras: "They lost my bag"

Contras: "seat comfort, or rather discomfort"

Prós: "The crew was great"
Contras: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"

Prós: "I did not like anything about this airline"
Contras: "I had my infant son with me they were not being supportive of me at all, and just looked like they hated their job, they had no customer service at all, they lost my luggage after a long 17 hour flight, my son was crying tired and they expected me to stay there until they finally found my luggage, I will never take United airline again not even if its free, its my second bad experience with them the first time was horrible as well, never again"

Prós: "The United ground crew who assisted me on boarding the flight."
Contras: "The delay in take-off. And most of all, the CDG as a point of connection - not a fault of the airline."

Prós: "Hot, 3hrs delayed. /should have notified us about the delay sooner so we didn't waste the day"
Contras: "Very hot plane"

Contras: "We did not leave on time"

Prós: "On time"
Contras: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"

Prós: "My flight was on time. I appreciate that."
Contras: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."

Contras: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"

Prós: "Crew was nice"
Contras: "The screen was frozen the whole flight."

Prós: "Good food and very friendly stewardesses."

Prós: "Everybody help me good information Thanks"

Prós: "The overall punctually of the flight was very accurate and i appreciate that very much."
Contras: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"

Contras: "Was late like 7 hours"

Prós: "From Chicago to San Francisco was great"