Encontra voos baratos de Açores para Aeroporto de Londres-Heathrow

Prós: "I love the food and the movies"

Prós: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Contras: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Prós: "The plane was too hot"
Contras: "Plane too hot"

Prós: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."

Prós: "Full meal and entertainment system even for a shorthaul flight."
Contras: "Tight leg room"

Contras: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Prós: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Prós: "Turkish do a good job of giving you a good service for your money."
Contras: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Prós: "Staff"
Contras: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"

Prós: "Big plane, friendly staff, good food."
Contras: "Sometime, it gets a bit too cold."

Prós: "the seats were more roomier than the flight to istanbul."
Contras: "One of the other passengers was being difficult and irritating on the flight."

Prós: "I liked the food."
Contras: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Contras: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Prós: "The staff were very welcoming and the seats were very comfortable"
Contras: "Flight was a little delayed"

Contras: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Contras: "Have yet to arrive"

Prós: "Comfortable flight, on time and good service"

Prós: "Nothing"
Contras: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Prós: "Food was great so was service"
Contras: "All was good"

Contras: "My entertainment set didn't work"

Contras: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Contras: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Prós: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."

Prós: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Contras: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Prós: "Friendly good service"
Contras: "Istanbul changing gate to get to such long walk"

Prós: "Professional and friendly staff. Excellent film selection."
Contras: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."

Prós: "Everything was fine on this flight."
Contras: "Everything was fine on this flight."

Prós: "everything was perfect"

Prós: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Contras: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Prós: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Contras: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."

Prós: "loads of room, great entertainment system, nice crew and the food was very good too."

Prós: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Contras: "everything was very well done"

Prós: "Very professional and very convenient."

Contras: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."

Prós: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Contras: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"

Prós: "we arrived on time, as scheduled."
Contras: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."

Prós: "It was a smooth flight."
Contras: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."

Prós: "Staff was great."
Contras: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."

Prós: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."

Prós: "Liked the food and service"

Prós: "Nothing."
Contras: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."

Prós: "What can I say, didn't much like anything"
Contras: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."

Prós: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Contras: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."

Prós: "All the movie options, the great food, the great service, and the timeliness of arrival."
Contras: "Nothing, it was great!"

Prós: "Boarding was on time and departure as well."
Contras: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."

Prós: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Contras: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."

Prós: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Contras: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."

Prós: "Flight was ontime"
Contras: "1st class seats not as comfortable as other airlines. Food was nasty."

Prós: "Excellent overall"

Contras: "Better boarding and entertainment"

Prós: "The aircraft was barely half full."
Contras: "Delay due to fog at LHR, but this is not the fault of the airline"

Prós: "Flight departed on time. Crew were friendly and efficient"
Contras: "Boarding seem to be chaotic, no boarding by group or seat number."

Prós: "-"
Contras: "Will never use Lufthansa again"

Prós: "As previously stated hated having to go through security again"
Contras: "Chocolate"

Contras: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Prós: "The crew was friendly. The seating was ok but dirty floors"

Prós: "Very Organised and punctual"

Prós: "Everything except delay"
Contras: "Nil"

Prós: "Nothing"
Contras: "Everything"

Prós: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Contras: "Ground staff poor customer service"

Contras: "Everything"

Prós: "Very friendly crew, great seats in economy with lots of legroom."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Evrything"
Contras: "Nothing"

Prós: "The flight was adequate."
Contras: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Contras: "1hr 20 minutes late"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Contras: "Flight was over an hour late and no compensation from the airlines."

Prós: "great over all experiance. Don't let the other negative reviews put you off"

Prós: "The Lufthansa app provides updates on plane status and gate number, etc."
Contras: "N/a"

Prós: "All"
Contras: "Nothing"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "Delay and food was bad"

Prós: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contras: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Prós: "Ok"

Prós: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Contras: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Prós: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Prós: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contras: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Prós: "See above"

Prós: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contras: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Prós: "The staff were all super helpful and friendly! Pleasure to fly with!"

Contras: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Prós: "the on time scheduled departure"
Contras: "the long complicated walk to terminal"

Prós: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contras: "Our flights were delayed both on the way there and back"

Contras: "Check-in process. Baggage fees."

Prós: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Contras: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Prós: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contras: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Prós: "Usual good service for economy class on this airline"

Prós: "Friendly crew"
Contras: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."

Contras: "Houve um atraso na saída de Munique."

Contras: "Refusal to board as our flight was a few minutes landing"

Contras: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Contras: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."

Contras: "Flight delays,...."

Prós: "Gave us snacks when flight was delayed"
Contras: "Flight was delayed Entertainment app didn't work"

Prós: "Pretty much everything. A joy after the Condor flight"
Contras: "What's not to likr?"

Prós: "The crew is nice"
Contras: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Prós: "Crew were very good."
Contras: "No vegan food available."

Contras: "Staff Curtsy and overall gestures!!"

Prós: "n/a"
Contras: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Prós: "Nothing"
Contras: "Everything"

Prós: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contras: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."

Prós: "Tripulação boa"

Contras: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Prós: "Tripulação excelente."

Prós: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Contras: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Contras: "More options for gluten free food. Always get the same dish"

Prós: "Crew very professional"
Contras: "Boarding was a little confusing"

Contras: "There was no entertainment and the food could be better"

Prós: "The crew was excellent."
Contras: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Contras: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Contras: "Great experience"

Prós: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Prós: "Great seat. Comfortable. Quick boarding."
Contras: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Prós: "srfghj"
Contras: "fghjkl"

Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Prós: "The crew were polite and friendly"
Contras: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Prós: "Food was good, crew was very professional and courteous. Flight was smooth."
Contras: "Coach was cramped and the video system didn’t work very well"

Contras: "Na"

Prós: "Great service"

Prós: "Food and wine was very good. Music selection was excellent."
Contras: "Not enough leg room."

Prós: "Nothing"
Contras: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Contras: "Plane left more than 40 minutes late with no explanation or apology."

Contras: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Contras: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Prós: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Contras: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Prós: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Prós: "Plenty of seat space"
Contras: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Contras: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Prós: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Prós: "Flight was only 50% full. Room to spread out."
Contras: "Leg room cramp. Flight arrived late as a result missed connection home."

Prós: "General air of professionalism is reassuring"
Contras: "Food, crew appear rushed"

Prós: "the food"
Contras: "no room for legs"

Prós: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Contras: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"

Contras: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Prós: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Prós: "Nothing"
Contras: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Contras: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Prós: "Crew was great"
Contras: "Not enough food"

Prós: "The flight crew and flights itself were great."
Contras: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Contras: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Prós: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Contras: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Prós: "It was a short flight."
Contras: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Prós: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Contras: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."

Prós: "Good"
Contras: "Good"

Prós: "The crew."
Contras: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Contras: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Contras: "O uso de mascara não foi obrigatório"

Prós: "Quick flight"
Contras: "Bad delay, long security line there"

Prós: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Contras: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."

Prós: "Sleeping and being left alone"
Contras: "Food, Service by cabin crew because they never smiled"

Prós: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Contras: "Cannot really think of anything that needed attention on these flights."

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "Super friendly"
Contras: "Maybe a hot meal?"

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Excelente"

Prós: "Nothing"
Contras: "They don’t even give glass of water in business class. Terrible attention."

Prós: "attention and food"
Contras: "more bathrooms on the airplane"

Contras: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."

Contras: "Wait time on buses from-to airplane to terminal was long."

Contras: "Not cancelling it"

Contras: "O voo partiu com um atraso superior a 1 hora"

Contras: "The check in process was chaotic and slow. At one point there was one woman checking in 3 lines of people for 45 mins before help arrived"

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Contras: "Pontualidade e simpatia"

Contras: "Um atraso muito nenor"

Prós: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contras: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Prós: "Very on time, smooth take off and landing and friendly staff."
Contras: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Contras: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "clean and fast"
Contras: "use airport finger in Lisbon airport"

Prós: "On time. Pleasant crew."
Contras: "Sandwich was a bit dry, no mayonnaise or other condiments."

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Contras: "Delay and food - terrible"

Prós: "Nothing"
Contras: "Everything"

Prós: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Contras: "Seats uncomfortable"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "Less delays"

Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."

Prós: "Voo normal"
Contras: "Lanche pobre"

Prós: "Very nice crew. Appreciate the meal and service good flight"
Contras: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"

Contras: "There were no screens and the app didn’t work to watch movies on my iPhone. Also they waited too long to give out drinks"

Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"

Prós: "The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe."
Contras: "I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour."

Prós: "I’m alive"
Contras: "The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect."

Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."

Contras: "My brain new luggage was very badly damaged"

Prós: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Contras: "No entertainment beyond watching the map showing the progress of our flight."

Prós: "Nothing"
Contras: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"

Prós: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Contras: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."

Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"

Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"

Prós: "new plane with very few passengers"
Contras: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"

Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."

Prós: "Crew was pleasant and helpful"
Contras: "Seats were very tight and uncomfortable."

Contras: "The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again."

Prós: "Nothing."
Contras: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."

Contras: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."

Prós: "I know Sata has taken some heat for timeliness and overall canceling service. So let me caveat with my flight was on time and has no delays. Which allows me to mark 4 stars! Plus, I only paid $257 USD for the flight!"
Contras: "The business class doesn't have layflat seating... Hey they asked! And zero entertainment so bring something to do for 4.25 hrs."

Prós: "Did not like anything about this airline!"
Contras: "The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers."

Prós: "Horrible airline, worst service ever."
Contras: "Horrible! Would give zero stars if I could."

Prós: "I liked that they served a meal, was definitely more spacious seating and leg space, the crew was very helpful."
Contras: "I didn't like that when we arrived in Azores we were quarinitined to a space that could only be entered or left by passing Through security. So there were no bathrooms in the waiting area. I was randomly patted down along with a very small child and around half the other passengers. All they offered was water in the waiting machine. After all the waiting, we reboarded the same plane. They did not explain well what was going on."

Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"

Contras: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."

Prós: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Contras: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."

Prós: "Crew was professional. Flight was on time. Food was decent and seats were comfortable."
Contras: "Long flight for no entertainment. We were fine with kindles, without would have been a long boring flight."

Prós: "Professionalism presented in a relaxed way!"

Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."

Prós: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Contras: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."

Prós: "The flight itself was fine."
Contras: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"

Contras: "The flight was delayed due to "technical issues" two hours. This seems to be a consistent thing with SATA and Azores Airlines. The crew was rude when my bag did not fit in the cabin and they had to move it, too."

Contras: "We were delayed again"

Prós: "The staff were great and the flight was very steady."
Contras: "The seats were very cramped, more than any other flight I've been on."

Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"

Prós: "Not much"
Contras: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."

Contras: "Flight was three hours late, missed connecting flight, staff was poorly organized and kept shifting gates, "business class was nothing more than a wider seat - food and service no better than in economy."

Prós: "I liked the food and champagne :)"
Contras: "Didn't appreciate the fact that my flight was canceled and changed for a day later"

Prós: "Nothing"

Contras: "Long delay not on time"

Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"

Prós: "The crew was very friendly and boarding was pretty fast"
Contras: "No tvs for movies. To much drink were offered and a guy next to be got drunk and then was acting inappropriate"

Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."

Prós: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Contras: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Prós: "Food improved from our first overnight experience"
Contras: "No entertainment, some crew members wee rude and messy (spilling food/drink and unapologetic) where others were exceptional. Limited places to sit in between flights at gate (had to depart plane and reload even though we had same exact plane/seats)"

Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."

Prós: "Earlier TAP flight was late and caused me to miss my connecting flights."
Contras: "Flight was cancelled because TAP flight was 2 hours late in picking me up."