As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Comfort"
Contras: "Wifi on klm"
Prós: "The crew was very kind"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Contras: "The plane is so old..,"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Refeições de alto nível"
Contras: "There was no wifi on flight"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"
Prós: "Crew was nice and friendly"
Contras: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Contras: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Crew was nice and efficient"
Contras: "Economy seats don’t recline enough."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "great crew and comfortable flight."
Contras: "sceens in the plane to show map and direction of travel"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Contras: "Turn the lights on early making it hard to sleep"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Contras: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Prós: "Nice people and good service"
Contras: "Not much"
Prós: "Overall booking and airport was ok. Food was also actually quite good."
Contras: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Prós: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contras: "Boarding was chaotic and congested with not much information or order."
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Contras: "Didn’t happen."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Prós: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contras: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Prós: "Good service onboard, good food. On time."
Preço muito elevado - usd 2100 one way em economia é de mais
Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA
Poor food only 1 chose pasta ,old dry sandwiches before arrival.I’ve been flying a lot this one was the worst.I thought the Lufthansa have higher,better standards even this flight was a eurowings.
Passport control in Frankfurt took a long time,luckily the plane was delayed and we could make it in time,the crew was very nice,they kept bringing drinks to keep us hydrated.Although the flight was delyed we got here on time.
Just great service thank you
My baggage was lost for several days
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Plane was very delayed. US agents unhelpful in connection flt and in seating. No real info given on delay.
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Contras: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "good crew ok food for airline"
Contras: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Priority boarding for families was easy."
Contras: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Prós: "everything from the boarding and check-in process to in flight comfort."
Prós: "Everything except the checking in process"
Prós: "The crew."
Contras: "The airplane arrived over 45 minutes late."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Everything, comfort, quietness,"
Contras: "Boarding, de-icing made us wait long on plane n it got stuffy"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Crew was very kind and attentive"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "See previous comments"
Contras: "Same"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "Comfortable, great food, good selection of entertainment"
Contras: "The staff tried to helpful but lost at times"
Prós: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Prós: "Overall it was a good flight."
Contras: "The dessert could have been better than a Kit Kat chocolate bar."
Contras: "50 minutes late"
There was extreme turbulence for 10-15 minutes a bit after takeoff, which of course is no one's fault. This was a short regional flight with no amenities except water. Departure and arrival wete close ro on-time. The Suceava airport is very small but pleasant and efficient. My baggage all the way from Washington DC, checked through Paris and Bucharest, arrived without a hitch. There was really nothing to complain about except a regrettable 5+-hour layover in Bucharest.
Contras: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Prós: "Comfortable’ish seats, left on time... arrived early!"
Contras: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Prós: "that I succeeded to get home"
Contras: "air conditioning in the plane"
Prós: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contras: "Ask the staff not to be so moody for no reason at all."
Prós: "Good short flight."
Contras: "Open both for passengers to enter terminal on arrival in Bucharest."
Prós: "The seat was super"
Contras: "The departure could have been on time"
Contras: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Prós: "entertainment was good"
Prós: "as if we were at the beginning of aviation"
Prós: "Flight left and arrived on time"
Contras: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Prós: "Nothing"
Contras: "Everything flight was booked have to wait 5 hours for another flight"
Prós: "That I didn't die in Chisinau"
Contras: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Prós: "the plane landed on time"
Contras: "luggage came late"
Prós: "Very nice price"
Contras: "Delay in flight, delay in lagguage delivery"
Contras: "Not enougth time after checkin"
Contras: "Flight was 1h20 minutes late."
Prós: "Short and sweet... friendly staff"
Contras: "Na"
Prós: "Good communication with crew..."
Prós: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Contras: "They only serve pork meat that was not good"
Prós: "Boardibg was on time and the stuff was very nice"
Contras: "I didn like the food."
Prós: "FOOD and the crew"
Contras: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Prós: "Some us above"
Contras: "No leg room between seats"
Prós: "Food,staff,easy check in.everything worked perfect."
Contras: "Na"
Prós: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Contras: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Prós: "On time,very frindly attendants q"
Prós: "Very good service"
Prós: "All 4 flight attendants were smiling and very courteous ...:-)"
Contras: "Such a short flight"
Prós: "Pleasant staff, good flight."
Contras: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Prós: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Prós: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Prós: "Punctuality, politeness, cleanness"
Contras: "Food, but not so important for me ."
Prós: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contras: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Prós: "excellent flight attendants. Fast flight to make up for delay."
Contras: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Contras: "Arrived 15min late and I had a tight connection."
Prós: "Nothing"
Contras: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Prós: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contras: "Way too early of a flight, had trouble sleeping on plan."
Prós: "Nothings"
Contras: "Food will be good in future stuff i want them to be smile more confortable flght"
Prós: "safety fly"
Contras: "seats were too small, food looks not well"
Contras: "old plan, dirty. food was terrible"
Prós: "Attentive flight attendants"
Prós: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Prós: "fast boarding thru automated ticket barr reading"
Contras: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
Contras: "The plane was late and no explanation given more excuses. Boarding gate changed at the last minute"