Voos para Aeroporto Nacional Ronald Reagan de Washington

Prós: "Crew was nice and friendly"
Contras: "The economy seats in an A321 are uncomfortable and there is very limited legroom."

Contras: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Prós: "Crew ok ... not engaging"

Prós: "Nothing"
Contras: "Terrible flight experience from delta"

Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."

Contras: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Prós: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Contras: "Good stuff."

Prós: "No delays. Easy boarding."

Prós: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Prós: "Crew was good. Food was good."
Contras: "Plane was delayed for an hour. Legroom in economy was tight."

Prós: "On time boarding. Good entertainment options, friendly staff"

Prós: "Crew was good"
Contras: "No idea why there was over a two hour delay."

Prós: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Contras: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."

Prós: "The service, free entertainment."

Prós: "Early boarding for Seniors"
Contras: "Limited food"

Contras: "There was no rhyme nor reason for who boarded first"

Prós: "Great crew"
Contras: "AC was not working properly and it was very hot and miserable trip"

Prós: "Staff tried to be helpful"
Contras: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"

Contras: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."

Prós: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Contras: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Prós: "The plane left on time and arrived on time."
Contras: "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."

Prós: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."

Contras: "Disgusting smell to urine and else. It was a two-hour bad experience"

Prós: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Prós: "Nothing!!"
Contras: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Contras: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Prós: "The movie availability was very much appreciated."
Contras: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Prós: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Contras: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."

Contras: "Being late"

Prós: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."

Prós: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Contras: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Prós: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Contras: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Contras: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"

Prós: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Prós: "The flight was uneventful and although we took off late, we arrived on-time."
Contras: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Contras: "No entertainment. Wifi didn't work."

Prós: "Flight"
Contras: "no access to sky club"

Contras: "The crew could have been more friendly"

Prós: "On time"

Prós: "left on time - landed early. Gate checked my luggage for me."

Prós: "Friendly crew"
Contras: "The cost of the ticket"

Contras: "Delayed"

Contras: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."

Prós: "On time...great service!"
Contras: "Seats were a bit narrow."

Contras: "Too many boarding calls for different levels of service."

Prós: "delayed. equipment failure."

Prós: "Timely departure."
Contras: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Prós: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Contras: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Contras: "Nothing"

Prós: "The plane condition."
Contras: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Prós: "Absence of food"
Contras: "In flight service"

Prós: "The plane size & comfort was excellent. The staff were very friendly"
Contras: "N/A"

Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"

Prós: "very nice crew"
Contras: "my bagfage was lost"

Prós: "Newer plane, crew was amazing, seats were adjustable"

Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Contras: "Travelled business class and was ace experience"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Prós: "Crew were great"
Contras: "Refreshments"

Prós: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Contras: "the headrest is hard. Apart from that- all was fine"

Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"

Contras: "Entertainment"

Prós: "Awful"
Contras: "Everything"

Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"

Prós: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Contras: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Prós: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contras: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"

Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"

Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"

Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Prós: "The service"
Contras: "The seats"

Contras: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "Crew was great, very nice"
Contras: "Not enough legroom"

Prós: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contras: "Nothing to say"

Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."

Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Contras: "Flight was cancelled."

Prós: "Wifi on Board"
Contras: "Nothing"

Contras: "We did not get two of baggage at the destination."

Contras: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Friendly staff, good service and on time departure/arrival."

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Contras: "Delayed!"

Prós: "Decent seat size. Sorta slept the whole flight."

Contras: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Prós: "on time, and with snow"

Prós: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Prós: "Thankful for coffee being served without charge. Not all airlines do that."

Contras: "OLD plane without comfort or entertainment"

Prós: "Eveything is well arranged"
Contras: "Nothing"

Prós: "Airline staff good and professional"
Contras: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Prós: "Clean plane , good crew ,"
Contras: "they didn't load my baggage from flight 1 to 2"

Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Prós: "The sear was messy they didn't clean it it was full of pieces of bread."
Contras: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."

Prós: "Na"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Prós: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Contras: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."

Contras: "Flight was delayed"

Prós: "More space in business class (777-300) than many other airlines."
Contras: "Entertainment very limited. No adjustable air vents in this aircraft"

Prós: "The seat was very comfortable."
Contras: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"

Prós: "Tripulação boa"

Prós: "All went right namely the seats but the luggage condition is the worst"
Contras: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Prós: "Tripulação excelente."

Prós: "Nothing !! Such a bullshit flight ever !!!"
Contras: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Prós: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Prós: "Average crew. Average seat."
Contras: "They could have controlled screening babies better. They just let them scream....."

Contras: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Prós: "Intranet wifi meant I could watch entertainment on my iPad"
Contras: "Seats are very uncomfortable"

Prós: "FA kept bumping into my seat waking me up"
Contras: "Return the 777 to 9 across"

Contras: "They lost my luggage :("

Prós: "The staff were very helpful and professional."
Contras: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Contras: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Prós: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Contras: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."

Contras: "Engine noise in the cabin is loud."

Prós: "The only thing that I like about the flight was that it was easy to boarding"
Contras: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."

Prós: "More experienced, professional crew, better food and service."
Contras: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Contras: "I didn’t have time to make it through customs. Missed my flight"

Prós: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Prós: "Everything was fine"

Contras: "Leg space."

Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."

Prós: "Absolutely everything perfect."
Contras: "Through my own fault I ordered a different seat instead of window seat. :)"

Prós: "I liked the crew, they were professional and tried their best"
Contras: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Prós: "Food and service was good and price was acceptable"
Contras: "Very long route"

Contras: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Contras: "Couldn't make the connection....Overall....an aweful experience!"

Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Prós: "Speed, professionalism"
Contras: "Nothing"

Prós: "It was Amazing staff helpfull and fresh.. love it"
Contras: "Flight of almost 3 hours was not entreteiment at all just magazines."

Prós: "Flight was only 50% full. Room to spread out."
Contras: "Leg room cramp. Flight arrived late as a result missed connection home."

Prós: "Boarding and punctuality."
Contras: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Prós: "The hostesses were very kind and nice"

Prós: "The check in process was much better in the CFG airport than SFO. Very organized."
Contras: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."

Prós: "Great people"
Contras: "It was an hour late"

Prós: "Nothing"
Contras: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Prós: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Contras: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Contras: "Nothing,perfect flight"

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Prós: "Crew.. single person was okay. Overall company operation plus late flight was poor"
Contras: "Luggage handling could be better. Flight on schedule will be good."

Prós: "Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing."
Contras: "More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair."

Prós: "The crew was good"
Contras: "The seats"

Prós: "BA has really comfortable arrangements and seats."
Contras: "Boarding at Gatwick was a bit slow and disorganized."

Prós: "The crew was great!"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Contras: "Seats were so tight and uncomfortable. This was an 8+ hour flight and it was so hard to rest."

Prós: "Friendly cabin crew"
Contras: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."

Contras: "Everything was great!"

Contras: "They insisted we check in our hand carries for free because the plane was full. So we did. They ended up leaving one of them in London. No entertainment. No free snack."

Prós: "Food was better than I thought it was going to be (not that I have enormous expectations for airline food, but it was quite good)."
Contras: "Economy class is cramped, and it was a packed flight. Obviously, this is not a BA-only issue. It may have been me in my dehydrated state, but the cabin was also quite a bit warm."

Prós: "Nothing, nothing. At all."
Contras: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."

Prós: "very pleasant attendants."
Contras: "a bit crammed."

Prós: "Nothing"
Contras: "Incredibly poor customer service and their policy's are full of sneaky loop holes. Will NEVER fly with them again."

Prós: "Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great."
Contras: "I can't get same helpful crew for Intl flights."

Prós: "It was on American ticked through BA"

Contras: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."

Prós: "I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small."
Contras: "There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands."

Prós: "Flat bed to sleep"
Contras: "not enough Indian Movies"

Prós: "Crew were fine, food okay, found a decent movie. All things considered it was all right."
Contras: "Boarding. Second time in a row flying out of Heathrow that I've had to queue up for a bus ride to get to the plane."

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Contras: "The airplane was shaking all the flight"

Prós: "Staff were really friendly and very attentative. It was a really pleasant trip."
Contras: "Everything was fine"

Contras: "The plane was old with worn furniture, torn material on seats, and non functioning entertainment system"

Prós: "The crew was great & the food was good. Service was good."
Contras: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."

Prós: "The meals were reasonably nice and the flight was on time"
Contras: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."

Prós: "The crew was great and boarding was efficient."
Contras: "No wifi on board. What plane in this day and age isn't equipped with wifi? Especially on a 9 hour flight! Food was terrible."

Prós: "Leg room seats"
Contras: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"

Contras: "Food was terrible. Make sure you buy food before your board. Business class seats are too narrow and you can extend out properly because the leg area turns sharply. The TVs must be 20 years old on the plane."

Prós: "The crew on the plane were nice."
Contras: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."

Contras: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."

Contras: "All beverages cost extra, including water"

Prós: "Need full quality service!"
Contras: "Limited service!"

Prós: "Earlier arrival"
Contras: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."

Contras: "No complaints"

Contras: "Not really friendly. Nothing to drink. Super separated from my husband. Baby crying the whole time."

Prós: "Excellent service. Condition of the airplane"
Contras: "Boarding process a little chaotic."

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Food and Drink were good!"
Contras: "My husband and I weren't seated together. No matter how we try to change or ask for it even before check-in we couldn't change our seat locations. I am 5 months pregnant and it was not comfortable not having husband close to me, when in case of emergency I need something and he is not able to help right away."

Prós: "Good and professional services. This flight was a short one but everything went as expected."
Contras: "I don't like the LHR airport as the layout is confusing and too big. The shuttle between terminals are not easy to take."

Contras: "Old Plane. Very complicated check in yo the plane. 40 mins delay"

Prós: "Not absolutely full so space overhead was available, allowing some foot room."

Prós: "Way overcrowded and narrow seats. Most uncomfortable trans Atlantic flight ever."

Prós: "The flight experience was average. Not too bad but not too great. No food was offered. The flight was short so it as okay."

Prós: "Sense of Urgency of Keeping Flights on Time"
Contras: "London Security :("

Contras: "British airways boarding always seems like a cattle call. Everyone thinks they're priority and it's not well defined who is, so the initial boarding call always just results in everyone rushing the gate."

Prós: "The audio did work for movies"
Contras: "I felt very warm and uncomfortable"

Prós: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Contras: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."

Prós: "Friendly crew, comfortable seats, good boarding process!"

Prós: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Contras: "Keep scheduled flight times."

Prós: "The crew was good and the seats were fine."
Contras: "It was a short flight but it would have been nice to have a glass of water."

Contras: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"

Contras: "Flight was delayed. Took a long time to board."

Prós: "Cabin crews are kindley attended."
Contras: "It's O.K. with good price."

Contras: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."

Prós: "Everything was good."
Contras: "There was no problems whatsoever."

Contras: "2 hours late"

Contras: "Information,connection,airline staff,customer service, Ivan go on forever"

Contras: "The check in process is terrible and very inefficient."

Prós: "The food included veal."
Contras: "Departure was 1 hour delayed."

Contras: "Sat on runway for 45 min"

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Prós: "It was IBERIA Flight:"
Contras: "It was IBERIA Flight:"

Contras: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."

Prós: "On time, clean airplane, smooth, good flight overall"
Contras: "No entertainment or food on board. Not even drinking water"

Prós: "Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!"
Contras: "However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :("

Contras: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."

Prós: "Nothing"
Contras: "Delays an chaos"

Contras: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("

Prós: "Cabin crew was friendly and efficient"
Contras: "Crappy plane for an international flight"

Prós: "Price"
Contras: "N/a"

Contras: "The seats were very uncomfortable for such a long flight."

Contras: "Bad customer service. Food was stale and I threw up"

Prós: "The crew is excellent"
Contras: "My luggage didn’t make it to Madrid"

Prós: "I loved the Madrid airport!! Iberia out of Madrid is lovely."

Prós: "Great and on time"
Contras: "Nothing all good"

Prós: "clean, good entertainment services, and service from crew"
Contras: "delayed start, very cold temp. during flight"

Contras: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."

Contras: "No ability to do online checkin both websites were not working."

Prós: "Food was good, comfortable, nice happy workers, etc."

Contras: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Prós: "On time"
Contras: "EVERYTHING was a charge Water wasn't even offered."

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Prós: "The plane, food and entertainment were satisfactory."
Contras: "Outbound flight TO Paris was cancelled."

Prós: "Reasonable leg room for a a 6 foot tall passenger"
Contras: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."

Prós: "Fast and clean. Smooth ride."

Prós: "Meal and drinks"
Contras: "Flight was extremely packed and 5 hours long. It was loterlly from hell."

Prós: "The entertainment was good when it was working"
Contras: "Service was horrible. Announcements were not being made adding to confusion in the cabin"

Prós: "On time, great service"
Contras: "The lack of leg room and comfort of chairs"

Prós: "extremely kind personnel"
Contras: "the food was not like you would expect in Business Class, there was no pasta less although I was on raw 3!!!"

Prós: "Crew was courteous and friendly. They provide great customer service."
Contras: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."

Prós: "On time."
Contras: "Small plane so comforts are limited."

Prós: "Plane and crew"
Contras: "Good flight"

Contras: "While making the reservation online it said that you could declare your luggage when you do online check in 24 hours before your flight and the charge would be 15 euro's per bag or if you wait and do it at the airport it would be 30 euros per bag. I tried numerous times to do the check in before our flight and it kept saying unable to complete. I explained this to the agent at the airport and he still charge us 30 euros per bag."