Voos para Osaka Itami

Prós: The crew was very friendly and welcoming

Contras: The boarding process was pretty terrible and disorganized

Contras: The crew was very aggressive and impolite. As a matter of fact I have never been in a flight in my life with such sort of crew attitude - especially with my kids (ages 6 and 10) - real animals. I will make an effort to not to with IBERIA ever again. I’m concierge key with AA and only with with Iberia because of the One World partnership.

Contras: no air circulation during taxiing

Prós: Comfort

Contras: Late and bad communication

Prós: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

Prós: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.

Contras: Several flight attendants gave me wrong drinks.

Prós: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Contras: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Contras: Flight delays are always disappointing.

Contras: Did not honor easy boarding!

Prós: Nothing

Contras: Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc...

Prós: Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!

Contras: Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke.

Contras: Personal very rude no manners to answer Questions or direct people.

Prós: Amazing crew

Contras: Perfect

Contras: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

Prós: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Contras: You are best .

Prós: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Contras: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Contras: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

Prós: I like the spirit of Christmas in some of the staff.

Contras: Board people by section instead of a madsive line.

Prós: Crew took great care of us

Contras: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Contras: Flight delays are always disappointing.

Contras: Great flight !!!

Contras: The seats

Contras: Not loosing my bags

Contras: Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board

Prós: La atención del crew en el avión

Contras: Aunque Sean viajes cortos ofrecer almenos bebidas

Contras: The gates were announce at the time of boarding. No enough time to get the gate

Prós: Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service.

Contras: The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience.

Contras: Personal very rude no manners to answer Questions or direct people.

Contras: Bathroom faucet awful. Seats in premium economy not comfortable.

Prós: Smooth boarding process

Contras: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.

Contras: Better seats.

Prós: Are you kidding? Its BA. Nothing but the time and route were good.

Prós: I have no time for you sorry

Prós: Nothing

Contras: Everything

Prós: The Capain kept us well nformed

Contras: 4 hours trip, international, and only food to purchase.

Prós: The time and the route and seat pitch.

Contras: Food and crew.