Prós: Hotel is clean, most staffs were attentive and helpful.
Contras: My family and I were extremely disappointed of the services provided by the breakfast restaurant. It was poor and much below standard compared to other 5 star hotels. Staff were unfriendly and not helpful, in fact rude to a certain degree. I would not recommend having breakfast or dine at the restaurant.
Otherwise services from guest services, front desk and butler services were outstanding.
Prós: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.
Prós: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.
Contras: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.
Prós: I liked the staff. They were very friendly and they do their best to accommodate you. The facilities were good and they have everything to meet your needs. Best of all, the hotel location is at the heart of the shopping district of Osaka.
Contras: It would be great if they had a bit of variety in their breakfast buffet. It would also be nicer if you can watch TV with an option to have English subtitles at the very least. They can also improve the wifi because the signal was very erratic. Other than those, everything was great and we had a wonderful stay.
Contras: Dirty. More like 1.5 star motel.
Prós: The staff at the front desk was very kind as everyone is in japan
Contras: The entire hotel smelled like bleach and smoke. The rooms were absolutely disgusting. Walls were stained, rooms smelled over bearing like bleach and cleaning products I had to leave early. The carpet smelled I felt dirty after leaving. None of the previous reviews held up to the facility. Like staying in a run down hospital. Will never book a hotel through kayak again. And I travel for work and pleasure very regularly. Might be the worst experiment at a "4 star hotel" I've experienced in my life
Contras: Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.
Prós: Free bus to station partly compensated for distance.
Contras: Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.
Prós: A propriedade é agradável uma grande equipe.
Contras: Os quartos são muito pequenos. Sem ar condicionado é um espetáculo de menos. 75 graus opção fora só e é a utilização do calor. Muito barulhento, mas a equipe do hotel foi eficiente para mudar de quarto.
Prós: The service in this hotel is something out of this world. I had to leave my luggage in the front desk because I arrived early in the morning before check in time. When I returned later to check in, they had already taken my luggage up to my room. They are very attentive and helpful. The rooms are very clean. This hotel is conveniently located right in front of a subway station.
Prós: Location was good. Service was really good, staff was extremely friendly and accommodating. Rooms were nice and clean and decent sized. Room service was reasonably priced and the food was delicious. Overall, fantastic value, would definitely stay here again.
Contras: My only issue was that the wi-fi would cut out intermittently, but it was usually resolved quickly. Minor complaint really.
Prós: Nice rooms, strategically located, very convenient and close to everything.
Prós: Room was nice/clean, great view, connected to main train station. Staff were very helpful (accidentally booked in a smoking room, they found me an alternate, non-smoking room despite being very full).
Prós: The location. Close to the train station
Contras: Had to take smoking section
Prós: Located above railway station. Also high enough to keep above city noise so a good sleep.
Prós: Localização, funcionários, limpeza
Prós: Quartos agradáveis, estrategicamente localizado, muito conveniente e perto de tudo.