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The service from the staff, their politeness, smile and assistance.
We had a room with a very nice view, having a lavish breakfast .
During a one month visit to the Kansai area this was the best hotel I stayed at among several in both Osaka and Kyoto including two 'luxury' hotels. The ANA Crowne knows about balance of service. The entire staff was professional, well organized and provided the smoothest, most comfortable and truly accommodating environment. Everyone knew what they were doing and worked well as an efficient skilled team. I have only praise for this hotel. I travel in Japan often and I plan to make The ANA Crowne my first and probably only choice in Osaka.
Location is perfect. 10 min from Osaka Station.
the room is clean, the bathroom is correct, the swimming pool and the sana excellent the level of English of the staff !
Breakfast buffet was nice. Subway right outside. Convince stores and restaurants outside. Price. Double what I paid for a similar room in Tokyo.
The staff is very nice and helpful, even if you don't speak any Japanese. You can keep your luggage at the hotel before and after checking in or out. Japan is tight on space, so be prepared for a small room. If the bed was a little higher off the ground suitcases could fit easily. The step out of the bathroom is nearly a foot drop, I fell out of the bathroom a bunch of times.