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Contras: I paid extra for the seat but it was very cramped.

Prós: Seats were comfortable and plane was clean

Contras: Provide a hot drink and Small snavk

Prós: The flight was relatively on time and the crew was nice

Contras: The food was not the British Airways high quality

Prós: Service

Prós: Seat was comfortable, food was surprisingly good.

Contras: Nothing

Contras: It was late

Prós: Not a lot.

Contras: Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund.

Contras: Could be better, say, like with Singapore Airlines..

Prós: Boarding and service

Contras: Seat is too hard for this long flight. Bigger pillow would help.

Prós: Great food. Nice staff.

Contras: Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal.

Contras: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Prós: Crew was very good. Food was OK.

Contras: Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated.

Prós: The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly.

Contras: Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out.

Prós: Comfy seat.

Contras: The flight was delayed for more than an hour

Prós: Food was good, lots of great movies to watch during such long flight.

Contras: Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled.

Prós: Check in process was fast and easy!

Contras: More comfortable seats

Prós: Almost everything, especially the crew.

Contras: Don’t feel like anything should be better to be honest

Prós: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Prós: Staff were professional and polite.

Contras: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Prós: Newer plane, crew was amazing, seats were adjustable

Prós: the “salad” lunch before landing was excellent

Contras: a cleaner plane and the second lavatory upfront was minuscule

Contras: Delays both in DETROIT and a huge delay in Shanghai.

Prós: It was a safe journey good rest and a very smooth operation

Contras: More vegan options

Prós: It suited the time i could travel

Contras: I felt although they said the two attendants were great they were at best mediocre especially the man

Contras: Not much keg room for a medium size female.

Prós: Ability to plug into a movie or music and go to sleep

Contras: Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted.

Prós: Good seat in preferred section (paid for at reservation)

Prós: Ease of travel

Contras: The food was horrible on the plane

Prós: I was fortunate the person in front didn’t lean back

Contras: On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read.

Prós: Seat was comfortable

Contras: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Prós: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Contras: horrible dry croissant for breakfast

Contras: Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too.

Prós: The international flights are great. Domestic flight was terrible.

Contras: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.

Contras: To have known that you had to do security twice without leaving the boarding area.

Contras: Travelled from Toronto,CA to Lyon, FR and wasn't pleased with service, food, no coffee available plus drinks were limited. And on top of that when I arrived in Lyon, my baggage wasn't delivered from Toronto (was told at baggage claim desk). I paid $70 dollars for something that didn't get delivered.

Prós: Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly.

Contras: The boarding area in Lisbon is very congested and disorganized.

Contras: Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Prós: Crew was very good. Seats were spacious. Plenty of entertainment.

Contras: More frequent snacks.

Prós: Nothing

Contras: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Prós: Jetblue airplanes

Contras: I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/

Prós: Food, and comfort

Contras: Boarding process was a zoo...

Contras: There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best.

Prós: It was beautiful

Prós: The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers.

Contras: Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks

Contras: I badly needed more leg room.

Contras: Punctuality. I landed over 2 hours late

Prós: Seats were comfortable and plane was clean

Contras: Provide a hot drink and Small snavk

Contras: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Prós: Everything

Contras: None

Prós: Great crew

Contras: - Leave in time - Working onboard entertainment system

Prós: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.

Contras: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off

Prós: Friendly crew. Great phone support.

Contras: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Prós: Seat reclined far back

Contras: Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost

Prós: Seats were comfortable. Entertainment system stopped working part way through

Contras: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Prós: The flight was relatively on time and the crew was nice

Contras: The food was not the British Airways high quality

Prós: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!

Contras: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.

Prós: Direct flight. Crew was good. I got home alive.

Contras: The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room.

Prós: Excellent crew support for traveling with a wheelchair.

Contras: Food and entertainment.

Contras: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Prós: Almost everything, especially the crew.

Contras: Don’t feel like anything should be better to be honest

Prós: The crew tried to be helpful but were equally frustrated with the ground crew.

Contras: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Prós: Reclinable seats.

Contras: The food!! The lights could be dimmed as it was a night flight.

Contras: Alitalia is the worst airline company

Contras: No food

Prós: Good flight. Crew was nice.

Contras: Better entertainment

Contras: OK flight, evening Business class

Contras: Traveled Comfort Plus. Looking really crowded in the main cabin.

Prós: Great crew, nice plane, awesome entertainment

Contras: We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!

Prós: Flight was comfortable and smooth all the way

Contras: Tastier food options

Contras: It was fine, just tiring due to the length of the flight.

Contras: Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!

Contras: Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed.

Prós: Boarding and service

Contras: Seat is too hard for this long flight. Bigger pillow would help.

Contras: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Prós: In hour 20 of delays and being held in a room with no access to water

Contras: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Contras: Less leg room than on other airlines, Crew was noisy, credit card reader was broken so all payments processed manually, maybe they were behind schedule because of this and were rushing through the cabin as a big group

Prós: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Contras: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.