Voos para Acra

Prós: Ok

Contras: Entertainement

Prós: When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed.

Contras: The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic

Prós: Yes , everything was good till I received my bag and it was cut like some one cut it by a harp tool Am really upset & don’t know why I need an explanation about that

Contras: There was a two hours delay that make all the passengers got worried Second point caring of luggage & my bag was cut & Lots of things are broken inside That’s first to be happened with me on any flight before

Prós: Crew great. Seats great, plenty of room.

Contras: Having to board a bus, drive 5 minutes to the end of the runway, then walk across the tarmac to board is no way to board a plane in this century. Gladly for us,it was not raining.

Prós: Brussels airport clearance was quite efficient

Contras: Better instructions at the airport

Prós: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Contras: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Contras: The entertainment choices needs updates and more varieties I believe.

Prós: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Contras: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Prós: Very happy with the service and seat comfort. Thank you

Prós: Crew was awesome, seat spacing comfort not so much.

Contras: Need to have seat upright to use trays to eat on flight

Prós: The crew and personal were ok.

Contras: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.

Prós: Yes

Prós: Nothing to like

Contras: No entertainment, un friendly crew, terrible food

Prós: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Contras: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Prós: The service and food were good.

Contras: As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat.

Prós: crew was friendly

Contras: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Prós: Ok

Contras: Entertainement

Prós: Most of the crew was nice.

Contras: The food was bad, all four planes on our trip were delayed, and they lost our luggage.

Prós: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience

Contras: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.

Prós: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Contras: Staff doing their job would have been nice