Encontra voos baratos de Porto para Aeroporto de Paris-Charles de Gaulle

Prós: "Tripulação excelente."

Prós: "Onboard crew was friendly. Dinner was good"
Contras: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Prós: "Their evacution video is interesting"
Contras: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Prós: "Great food (Economy class). Good Service"
Contras: "Not enough bathrooms on Economy class area due to aircraft design."

Prós: "Quiet! No noise-canceling earphones needed. Delicious food."

Prós: "Boarding this large plane went relatively quickly and orderly."
Contras: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Prós: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Contras: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Contras: "Flight was delayed by 1h30min, so we arrived very late"

Contras: "Leg space."

Prós: "Nothing"
Contras: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Prós: "Enjoyed my food, especially tasty for airplan fare!"
Contras: "Not enough leg room"

Prós: "Staff"
Contras: "We were 2h late"

Prós: "Food, service, comfort"

Contras: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Prós: "It was a wonderful flight and service . Hospitality and welcoming."
Contras: "Nothing everything was amazing ."

Prós: "I like traveling with AirFrance in general."
Contras: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Prós: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Contras: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Prós: "Boarding for BUsiness class was fine. Seating was cramped."
Contras: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Prós: "The service was very professional."
Contras: "Everything went well."

Prós: "Food and service was good and price was acceptable"
Contras: "Very long route"

Contras: "Horrible Crew..."

Prós: "Fine for a 45-50 minute regional flight."
Contras: "Wouldn’t be great for long-haul flights."

Contras: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Prós: "La entrada"
Contras: "El resto de cosas"

Prós: "Flight was smooth"
Contras: "Food"

Prós: "Easy, fast, comfortable, no hassles"

Prós: "Free snack and drinks. Good service."

Prós: "The space and the people"
Contras: "Nothing"

Prós: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Prós: "I would like to come on time each trip because I got two late time before with airfrance"

Prós: "The service"
Contras: "Nothing"

Contras: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Prós: "Space"
Contras: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."

Prós: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Contras: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Prós: "nice crew; excellent check in experience!"
Contras: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"

Prós: "The crew"
Contras: "Not enough room for legs. Small amounts of food. No entertainment."

Prós: "The food, the facilities, the seat, everything."

Prós: "Friendly crew; comfort; punctuation. Fast boarding"
Contras: "Simple food - very small amounts. No entertainment."

Prós: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Contras: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Prós: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Contras: "Business class seats hard. Did not flatten out for sleep."

Prós: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."

Contras: "Left a little late for no apparent reason."

Prós: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Contras: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."

Prós: "Not much"
Contras: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."

Prós: "The airplane was new, good food and service."

Prós: "Average flight"
Contras: "Food on AF montreal - paris flight and totally rude stewardesses"

Prós: "Pleasant staff."
Contras: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"

Prós: "Pontualidade e simpatia"
Contras: "Os lugares atribuídos no check in online, que não pudemos alterar, apesar de ser efetuado com antecedência"

Prós: "A simpatia dos profissionais do avião"
Contras: "Quando cheguei ao aeroporto de Gartwik fui até ao guichê da easyget pedir uma informação sobre o meu voo por volta das 5h55m e fui estremamente mal atendida por as funcionárias uma delas até me perguntou se eu não tinhas olhos para ver o placar não me deu a informação que eu pedir não foi nada educação povo sem educação nada profissional"

Prós: "Cumprimento dos horários. Antecipação da hora de chegada."
Contras: "Voo com alguma turbulência. Só deram o aviso uns 10 minutos após ter começado."

Prós: "Space in plane"
Contras: "Departure on time as had connecting flight"

Prós: "The crew on the plane handled the difficulties of a passenger well."
Contras: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."

Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"

Prós: "Typical low cost airline. Not Much to praise"
Contras: "Flight delayed two hours. Terminal for exit in Budapest for final boarding on Tarmac basically a tin warehouse. Stood a very long time. On tarmac and busses in Paris. Reason it’s low cost."

Prós: "Embarque"
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"

Prós: "Pontualidade"
Contras: "Espaço entre cadeiras"

Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."

Contras: "Sair a horas"

Contras: "Receberem a minha bagagem de mão na porta do avião"

Prós: "Voo confortável tripulação simpática, aterragem muito suave"

Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."

Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"

Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"

Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."

Contras: "Assento desconfortavel para dormir."

Prós: "Clean, functional, fun"
Contras: "Nothing really, it is very good value for money"

Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"

Prós: "Nothing about easy jet we made it on time and they said gate was closed so false. Sat at airport for 45min till 6pm prior to flight taking off. Says flight was for 6pm and 5:15 tell us gate is closed great way to rob us from our money."
Contras: "Everything"

Prós: "Good fly"

Prós: "The fact that the flight was cheap and somewhat on time"
Contras: "We had to walk for a very long distance to get to the gate for boarding and has to pay base on different kg"

Contras: "They charge you for a carry on and Budapest AirPort everything is very complicate so you can not pay for the suitcase when you check in you have to go to other office and then come back were you started. At the plane they don’t give you nothing no water, nothing. They are no kind."

Prós: "Crew was friendly and courtious"
Contras: "Long lines waiting to board. No pkace to sit, no bathrooms, nothing. On-board weird 40 min tarmac delay. No offer of water or anything not glued to a price tag. Come on - people need a drink of water after hours sitting on a plane and standing in lines. Unbelievable!"

Prós: "I don't recall liking much of anything."
Contras: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."

Contras: "The terminal was vary fare, no one to ask you supposed to keep some body at main terminal to guides us where to , I should say every body suffered today"

Prós: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Contras: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."

Contras: "Easy jet exists today because we, customers have little choice. It’s a typical example of a company that has a good market positioning but is extremely poorly managed. The day a customer centric airline will enter the market, easy jet will gently disappear. The exact thing happened with frech taxis the day uber entered the french market"

Prós: "Normal."
Contras: "Devter um atraso superior a 1:30"

Contras: "Everything."

Prós: "NOTHING"
Contras: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."

Contras: "Stewart jeune et immature, changement de gate 20 minutes avant le départ et avion un peu retardé. J'ai pris une petite valise à main qui devait rester avec moi dans l'avion avec plein de chose fragile à l'intérieur mais malgré toute la place disponible dans l'avion pour la mettre, un Stewart sans explication m'a demandé de la mettre en soute. En effet, je vais pas vous mentir que je n'ai pas bien réagi à sa demande désagréable car la taille et le poid de mon baggage à main concordait avec les règles mise en place par "easyJet". Je me lève un peu plus tard pour demander un simple verre d'eau au même steward qui m'a stoppé pour ma valise, mais celui ci avait décidé de me faire "chié" jusqu'à la fin en prenant tout son temps pour me remplir mon verre d'eau et au lieu de me le donner directement, il a préféré le garder quelque minutes dans sa main en me regardant d'un air moqueurs. Enfin j'ai voulu essayer "easyJet" pour la première fois mais vraiment plus jamais."

Prós: "Efficient, fast, decent legroom as we were on the exit row."
Contras: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."

Prós: "No food or entertainment."

Prós: "Won’t ever fly with easy jet"
Contras: "I wasn’t well and not fit to fly at 6 pm bst but easyjet asked for £300 to fly the next available flight just pathetic"

Prós: "Adequate for short flight"
Contras: "Cramped seating Long wait on jet ramp"

Prós: "Going through security it was easy"
Contras: "The person now their policies their equipment most of all their personnel rude."

Prós: "The agent that helped me check in"
Contras: "The flight was delayed, the doors were open and even when Iwas seated it was cold and I could smell fuel. I found it difficult to breath. I am very disappointed with the service"

Prós: "Really all was good especially the price. Efficent and smooth. The one thing was carry on bag, counting a laptop; almost every where I've been a laptop considered like a woman's purse. Fortunately I was able to cram it in to my other bag, but had I not serious problem."
Contras: "Carry on policy! Wrote about above, but really could have ruined trip. Need to align with general airline policies."

Contras: "Cancelled flight"

Prós: "The plane departed and arrived on time. The onborad crew was fine as well."
Contras: "The ground staff of easyJet were horrible. During boarding, my girlfriend was instructed to fit a carry-on on the "bag size check thing" and it didn't fit (barely). We we're forced to open the bag and put some of the clothes on to make it fit (the most unnecessary thing, since we're carrying the same weight and volume on the plane anyway). If this was not bad enough, after that, we had to check in the luggage anyway because there was no space in the cabin (making the whole process of removing stuff from the luggage even more irrelevant since volume is no longer an issue). EasyJet goes out of their way to inconvenience its costumers so we are forced to pay more to not be harassed by the staff and their random policies. The flight itself: no leg room and no entertainment."

Prós: "Do atendimento das hospedeiras"
Contras: "De ir na cauda"

Prós: "Uma equipa excepcional, simpáticos e muito eficientes."

Prós: "PONTUALIDADE SERVIÇO"
Contras: "NÃO APLICAVEL NESTE VOO"

Contras: "It was charged me 60 euros for a small bag with laptop. Next time i am using other company."

Contras: "pagar 3 viagens que não fiz ter um voo cancelado e não ser reimbolsado pouca informação não ter acompanhamento não recomendo não volto"

Contras: "Saídas de emergência a meio do avião praticamente inacessíveis em caso de necessidade, pois colocam lá bancos a uma distância 'normal'. Em caso de emergência, com as pessoas sentadas, algumas com as pernas compridas, é impossível sair por ali. Ainda por cima, aquando da marcação dos vôos paga-se uma taxa superior para ir num banco com as mesmas condições (espaço) que os outros. Terminal do aeroporto de Bili (Bordeaux) cláustrofóbico pois colocaram lá todos os viajantes, num vôo lotado, á espera que se pudesse embarcar. Saída do vôo atrasada em quase meia hora, recuperada durante a viagem; chegada a horas."

Prós: "Cost too much for checked bag which when included makes cost completely uncompetitive. Plane was more than an hour late boarding, then when we reached Gatwick, they kept us on board waiting to deplane for at least 1/2 hour"

Contras: "I was charged $50 for my luggage. I had one check in luggage and the price seemed very excessive. The attendant did not want to work with me in terms of lowering the price"

Prós: "the plane was clean"
Contras: "the whole boarding process is so bad. There are no clearly marked lines. People get in the priority line unknowingly and then get sent the back of the economy line because they didn't know. Not knowing the gate until 60 minutes before the flight is also annoying - you walk through security and then it can be 1 of 90 gates. Checking in is ridiculous too - you can wait in line and then be told 'we are checking people in for this flight yet'. But there are no signs saying what flights can check in. the baggage restrictions are ridiculous too. We saw several people have to check their bags even though they easily fit in the overhead. All in all - easyjet is a cheap flight but you get what you pay for. I will mostly likely never fly with them again."

Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."

Contras: "This sucked."

Prós: "Nada"
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."

Prós: "It felt like a top airline, fast boarding, great service."

Prós: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Contras: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"

Prós: "I got me there and back"

Contras: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."

Contras: "The flight was an hour late with no announcements made in the terminal"

Prós: "The smallest and narrowest legroom I've ever had in all of my past flights"
Contras: "The price is good, but need to have some decent legroom. Someone sitting in front of me was reclining and her seat was right at my nose."

Prós: "Short flying time"
Contras: "Communication with flight delay"

Prós: "Quick flight"
Contras: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."

Prós: "Bancos espaçosos e confortáveis"
Contras: "Tempo de espera para a entrada no avião. Voo atrasado. Muito pouco entretenimento"

Prós: "Quick, cheap, and convenient"
Contras: "Like riding a park bench through the sky"

Prós: "Amazing check in man and baggage check in woman. Great Customer Service."
Contras: "Airplane crew dry, dull and aloof."

Prós: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"

Prós: "It was a very efficient flight. On time"
Contras: "It was raining when we boarded the plane and some people were stuck outside for a little bit."

Contras: "Entertainment options."

Contras: "For the price it's OK, its a low budget airline."

Contras: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"

Contras: "boarding was slow"

Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."

Contras: "Huge delay and very disorganized boarding"

Prós: "Crew was great and the seats were very comfortable."
Contras: "Never had to take a bus to and from plane, so that was different."

Prós: "You need to add an N/A option, we didn't eat anything"

Prós: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"

Prós: "Nothing"
Contras: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"

Prós: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Contras: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"

Contras: "Was late, without any notification"

Contras: "At the check in gate the man made us pay for the luggage we carried on the plane"

Prós: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Contras: "Kayak"

Prós: "Boarded from front and back of plane"
Contras: "Very expensive but felt like budget airline. No space at all, legs were in pain bumped up to back of the front chair the whole time. Crew members very inattentive. No room for small carryon items. Would be more okay with this if tickets were cheaper, but for what I paid I expect better"

Prós: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Contras: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."

Prós: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"

Prós: "Nothing"
Contras: "No food, no entertainment,no place for legs,late boarding"

Contras: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."

Prós: "Great cabin crew"
Contras: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"

Contras: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"

Prós: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Contras: "Zero legroom"

Prós: "No"
Contras: "The people at the check in desk were not friendly"

Prós: "Plane smelled terrible.. nothing complimentary."

Prós: "Nothing"
Contras: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."

Prós: "Better than expected. Great all around. Would use them again."
Contras: "Nothing. Everything went smooth and no problems at all."

Prós: "O voo era simples, não havia nenhuma problema mas não fui nada de especial. Não posso avaliar a comida ou o entretenimento porque não comei e não havia."

Prós: "Efficient way to get to Paris"

Prós: "simplicidade e boa aterragem"
Contras: "ausencia de entretinimento"

Contras: "After flight was booked they canceled our reservations."

Prós: "pontualidade simpatia"
Contras: "falha de comunicação entre vueling , kiwi.com e o cliente final sobre reserva de assento"

Contras: "EXTREMELY cramped. Worst experience since Ryan Air."

Contras: "flight delayed 12 hours"

Contras: "I wanted to book with British Airlines only to find out it was booked with a low end poorly rated airline I cancelled the flight I bought trip insurance but BA will not get back to me about a refund. Was on the phone many times waiting for very long time only to get disconnected and left on hold Now but rate BA low low low"