O comandante foi sensacional, saudou os passageiros olhando para todos. Explicou o motivo do atraso. Foi extremamente simpático convidando crianças e depois "crianças grandes" a visitarem a cabine enquanto aguardávamos a liberação da decolagem! Sensacional!!!
Estava um calor absurdo dentro do avião.
Quando existir atrasos nos voos e os passageiros já estão dentro do avião, não deveriam dar so agua os passageiros deveriam dar alguma coisa que possamos comer enquanto esperam
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
A viagem em si foi impecável. O embarque atrasou e por isso não foi tudo excelente .
Crew was very minimal at the Airport and there was unexplained delay in boarding. The airport layout itself and the boarding gate process were very bad. No prority boarding took place. We waited for almost two hours stood at the boarding gate before walking to the plane. The staff were ok but robotic. Took a long time to clear our rubbish. There were no sandwiches available. Few passengers didn't bother with their masks and the crew said nothing. Then at Luton it took us a good while to et from the plane to our gate as the plane was parked far away.
Algum entretenimento (televisão, música…)
Delayed on both flights due to the weather so could not controlled.
The flight was two hours late on departure and made me loose a connection flight. The nobody wanted to help me to find a solution
Fiz a compra pela Kaiak mas no momento da viajem a companhia aérea não encontrou minha reserva, e eu perdi meu voo
Viajar com a easyjet é sempre muito agradável e vale a pena pelo valor dos voos
Prós: "A simpatia dos profissionais do avião"
Contras: "Quando cheguei ao aeroporto de Gartwik fui até ao guichê da easyget pedir uma informação sobre o meu voo por volta das 5h55m e fui estremamente mal atendida por as funcionárias uma delas até me perguntou se eu não tinhas olhos para ver o placar não me deu a informação que eu pedir não foi nada educação povo sem educação nada profissional"
Prós: "Great crew and comfortable seat"
Contras: "Flight was delayed ridiculously and were not informed of what time it was delayed to until shortly before departure. Been told due to fog but other flights were leaving in the meantime!"
Prós: "Crew were professional and helpful"
Contras: "Terrible delay boarding"
Contras: "We were stuck in the runway for an hour before taking off. I was late for my connection."
Contras: "Some attempt at better customer service"
Contras: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"
Contras: "Espaço entre cadeiras"
Contras: "Receberem a minha bagagem de mão na porta do avião"
Contras: "O espaço entre as poltronas é pequeno demais."
Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"
Prós: "So not amazing, but good value - you get for what you pay-"
Prós: "Four hours of delay."
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Prós: "Boarding from both front and back of plane made it faster and easier"
Contras: "Flights were delayed"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Contras: "Luggage payment check in and boarding is too slow and inefficient"
Contras: "Half our delay"
Contras: "Calling passengers in order of seating arrangements, which in my opionion would avoid people blocking the aisle and speed up boarding."
Contras: "Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins Seating on aeroplane cramped Everything else was good."
Contras: "Tall people suffer in any seat but the exit seat. Delayed flights are never enjoyable"
Contras: "More than one hour delay"
Prós: "Tripulação mal educada e grossa. Terrível."
Contras: "Ter ido por outra companhia aérea."
Contras: "Atrasou muito"
Prós: "Quick and no fuss"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Prós: "Everything was wonderful, even the weather"
Prós: "Efficient. Got me too my destination with my luggage as soon as possible."
Contras: "Thin, hard seat, became uncomfortable after 10 minutes. They need more padding in the seat. Even though I was very tired, I found it impossible to doze because of the angle of the seat and lack of foam in headrest. Made a 2 hour flight quite unbearable even though I paid for extra legroom. Is foam an expensive luxury / too heavy?"
Eu não consegui fazer o check in
O QUE NÃO GOSTEI FOI DO CHECK-IN A TER DE SER FEITO NO AEROPORTO
Cumprir horários. Controlar o uso de máscara pelos passageiros
Prós: "Professional and safe"
Contras: "Better boarding (lines too long)"
Prós: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contras: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Contras: "Flight was over booked"
Contras: "Flight was late abolutnie 1 hour"
Prós: "Tina voo marcado para as 12:30 e o voo foi alterado para as 8:30 sem sem aviso prévio. Tinha carro alugado, tinha um cliente ainda para visitar e tive de alterar tudo. Inadmissível!!! Momondo nunca mais e vai ser a opinião que vou passar no meu circulo de amigos. Muito mau!"
Contras: "alertar sobre compras de bagagem e nao ser tomado em conta a compra ja feta antecipadamente, tendo que pagar 3 x mais e nao poder usar a bagagem adicional que ja usei absurdo! Um roubo, se puder nunca mais, pior em nenhum lugar isto foi informado que se comprava 15 kg de bagagem nao pode ser usado"
Prós: "Good airport . Punctual flight ."
Contras: "Changing in luggage information was annoying"
Prós: "Tripulação simpática. Voo a horas e aterragem suave."
Contras: "So hot the flight. Seemed like a sauna."
Contras: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Contras: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Contras: "Distância entre bancos curta, com pouco espaço para as pernas."
Prós: "Everything went to plan and we were very happy"
Prós: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contras: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Prós: "The air hosts and hostesses were very polite and courteous."
Contras: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Prós: "No delays"
Contras: "Paid for priority and was put on the same bus as everyone else and because I entered first the bus I was last to exit making paying for priority completely useless."
Contras: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Prós: "Crew nice,seats ok"
Contras: "Expensive hold luggage,rip off"
Prós: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Contras: "Everything was good"
Contras: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Prós: "Nothing really"
Contras: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Prós: "O voo foi quase pontual. Normal para voo low cost."
Contras: "Embarque caótico, falta de avisos e inglês péssimo da tripulação"
Contras: "Extra charges. £35 to check bags in"
Prós: "It flies direct to the airport that I wanted to go to."
Contras: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Prós: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Prós: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contras: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Prós: "Pilot flew well Cup Noodles available to buy"
Contras: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Prós: "Quick to board, smooth take off and landing"
Contras: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Prós: "The staff and flight were top knotch . Could not fault them ."
Contras: "Nothing to dislike ."
Prós: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Prós: "Price and schedule. Going on time with no delays. Good value for money."
Contras: "Very hard on baggage policy"
Contras: "hot on the plane"
Contras: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Prós: "Cabin Crew and Pilot did their best"
Contras: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Prós: "Crew were friendly! The app for the journey is good."
Contras: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Prós: "Arrived only slightly delayed"
Contras: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Contras: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Prós: "Nothing at all"
Contras: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Prós: "New aircraft"
Contras: "Boarding was horrendous. Flight was late in."
Prós: "We arrived safely"
Contras: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Prós: "It was quite good at boarding, quick and efficient (from/to)."
Contras: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Prós: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Contras: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Contras: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Contras: "The flight is late from tlv to luton and from luton to tlv."
Prós: "Flight was on time unlike outward trip which was just under 2 hrs late"
Contras: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
A falta de organização no embarque, à falta de preparo dos funcionários no embarque e no voo, minha filha pediu uma lasanha durante o voo e precisei por duas vezes chamar porque esqueceram os talheres, a lasanha esfriou. O senhor de idade que pediu água para os remédios e se estressou no final pela demora e o pedido ainda assim demorou a ser atendido. Fora o atraso de mais de uma hora
Despachar as malas e o embarque correu melhor do que esperava. Descolámos e chegámos a horas, portanto foi bom. Mas a Ryanair nunca prima pelo conforto e, sim, é barato, mas é preciso pagar por TUDO à parte, pelo que acaba por ficar um preço semelhante a outras companhias. Só fui na Ryanair porque era o único voo directo disponível no dia em que queria ir.
Correu tudo bem, com exceção do atraso
Pior companhia aérea com quem voei...colaboradores sem cortesia...
Plane was late, boarding was cumbersome, luggage missing and no communication. Waited 1 h for luggage and no one to tell passengers the luggage was missing. After one hour we were told that Ryan Air captain knew all along that luggage was missing and decided not to tell us. Priceless
Uma boa higiene no avião, casa de banho
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Não senti que a vossa empresa saiba gerir os voos dos clientes
Ter vindo sozinho num banco e perto da porta de saida
Had a drunk guy by my side trying to mess up with me
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Prós: "Lovely crew, comfortable seats and bang on time."
Contras: "Cadeiras desconfortáveis, falta de espaço para pernas e objectos pessoais (livro, etc)"
Contras: "Correu bem, e na normalidade."
Contras: "A água poderia ser grátis."
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Contras: "4 horas de atraso."
Contras: "Correu tudo normalmente"
Prós: "Pontualidade e tripulação atenciosa"
Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."
Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."
Prós: "Terrible crew impolite and rude"
Prós: "O voo em si foi ótimo. O trajeto e comissários tranquilos"
Contras: "Teve atraso e troca de gate antes do voo. Então a poderia seguir com mais pontualidade. E um atrativo seria um agrado aos passageiros. Como um petisco e suco , por exemplo! No mais. Tudo correu bem!"
Prós: "Most uncomfortable seats I have ever been. The Thames train link seats I took to St Pancras was 10 times better. 49 minutes late departure from Athens and not a single word of apology. The crew onboard was friendly."
Contras: "You figure..maybe say we get some compensation for the delay?"
Contras: "The landing was very rough. My mom and I felt sick."
Contras: "a tripulação do avião cancelou o acesso à gate antes da hora prevista tendo arrancado, deixando mais de 6 clientes em terra. é inexplicável esta forma de actuação tendo em conta que quem paga pelo serviço deveria aprimorar e dedicar-se a prestar um bom serviço. para mim a gota de água, não volto a contratar serviços a esta companhia."
Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."
Contras: "Informações sobre o voo e faixas para checkin no balcão mais barata !"
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Prós: "Yes, the onboard crew did a great job."
Contras: "Their crazy rules with “hand luggage” makes me nuts."
Contras: "Atraso uma hora"
Contras: "Tudo ser acréscimo ao custo inicial Conforto dos bancos"
Contras: "I don't mined the flights it is the long walk to the plane."
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "We arrived at our destination as did our bags"
Contras: "Boarding experience, timely departure, menus available to peruse, staff attitude poor, variety of options limited for an 1145 flight.......I could go on but they don’t care anyway!"
Contras: "Não ter atrasado 5h"
Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"
Contras: "One hour late."
Prós: "Good flight and cabin service - on time."
Contras: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Prós: "Preço e facilidade busca"
Contras: "Tratamento no checkin e embarque. Só respeitam prioridades legais a quem paga a mais por isso"
Prós: "Flight was usual"
Contras: "Boarding was delayed for about 15mins but the pilot made up for it."
Contras: "Ryanair service such as online checkin is not clear saying."
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Prós: "price time of flight"
Contras: "unable to choose your seat free expensive tea and coffee and others"
Contras: "Atraso de duas horas no voo. Cheguei em casa muito tarde."
Prós: "Chegamos ao aeroporto 2 horas e 15 minutos antes do vôo. Tentamos fazer o check-in mas ainda não estava aberto. Na hora que abriram, fomos para a fila. Na nossa vez disseram que teríamos que pagar para poder fazer o check in no aeroporto, um valor absurdo de quase 100 euros. Não disseram em nenhum momento isso por e-mail. Não fomos avisados. Ontem, recebi uma e-mail da Cia, apenas falando sobre o procedimento da bagagem e nada mais. Não vou arcar com esse prejuízo, porque eles não avisaram que o check in tinha que ser online obrigatoriamente ou teríamos que pagar."