Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Great crew & good complimentary food"
Contras: "More seat pitch"
Prós: "Staff was very friendly and loved the food."
Contras: "For economy class, nothing."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Prós: "The crew was quite pleasant and friendly - very accomodating"
Contras: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Prós: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Contras: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Prós: "It was an okay flight. Nothing spectacular!"
Contras: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Prós: "Water provided."
Contras: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Prós: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Contras: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Prós: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Contras: "Some of these planes need improved entertainment systems. Half did not work."
Prós: "Awesome business class seat, or rather throne"
Contras: "Limited selection of movies"
Prós: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Contras: "Our flight was delayed and the seats were narrrow."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Entertainment System (technical apparatus neat); Food tasty"
Contras: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Contras: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Prós: "Everything, but the lack of entertainment."
Contras: "The lack of entertainment."
Prós: "Who knows hope to actually get on it and make it to destination"
Contras: "Not sure just know leaving 10 hours late"
Prós: "On Board Service"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "Though our flight got delayed, we arrived almost on time."
Contras: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Clear, relatively comfortable plane. Free ski bag."
Contras: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"
Prós: "My own seat had ample legroom, good crew."
Contras: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Contras: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "Excellent food. Lovely service. Departure and boarding on time."
Contras: "No entertainment at all. Very limited leg room"
Contras: "space at my feet"
Prós: "Overall good"
Prós: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Contras: "Nothing... the flight was great!"
Prós: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Airline services and great time scheduling"
Contras: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"
Prós: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Contras: "Boarding was a little chaotic"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."
Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Prós: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Contras: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Prós: "Loved the smooth ride."
Contras: "Bathroom was pretty nasty"
Contras: "Delay due to strike"
Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Crew were great"
Prós: "The friendliness of the crew"
Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"
Prós: "Nice attention and good food. Plane and seats are confortable"
Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Contras: "Pay attention to passengers."
Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Prós: "The flight was smooth, the service was friendly, and the food with plentiful."
Contras: "Too much activity in the cabin during the flight."
Prós: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contras: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Contras: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Contras: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Prós: "Very pleasant, professional crew"
Contras: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Preço muito elevado - usd 2100 one way em economia é de mais
Flight was fine. No entertainment or reading material
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Dear Lufthansa, thank you for the excellent flight. We arrived early which really helped us with our connection. Crew was so nice!
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The seats were nice and the food was unusually good"
Contras: "More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "We upgraded our flight from Frankfurt to business class--so worth it."
Prós: "Not much"
Contras: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Prós: "Very comfortable. All very nice."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "I am always amazed how Lufthansa gets it right."
Contras: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Prós: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Contras: "No complaints."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "smooth and on time"
Contras: "no charging ports on plane"
Prós: "Gentle crew"
Contras: "1,5 hours delay again"
Prós: "Excellent crew. Great entertainment options."
Prós: "Food service everything"
Contras: "Everything was just perfect"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover."
Contras: "boarding economy all at once created two long lines and some confusion"
Prós: "Great crew. Ontime. Great online check in process."
Contras: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "Airplane was clean and comfortable for economy class."
Contras: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Contras: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Prós: "The crew and the food were great!"
Contras: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Prós: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Contras: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Prós: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Contras: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Prós: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Contras: "Explain me to take the bag on time.it was almost left in the airport."
Contras: "We had a short delay"
Contras: "Really hard to get boarding passes online"
Contras: "No entertainment facilities"
Prós: "Good crew, as usual with Air France."
Contras: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Prós: "crew great comfortable"
Prós: "Crew was very friendly. Food was excellent"
Prós: "Average crew. Average seat."
Contras: "They could have controlled screening babies better. They just let them scream....."
Contras: "Check in process running smoothly and better announcement of gate change"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Prós: "Crew was friendly and attentive but hard to understand"
Contras: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Prós: "The crew"
Contras: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Prós: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Contras: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Contras: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Prós: "Over all everything was great, except the bags check in"
Prós: "Good selection of movies"
Contras: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Contras: "Engine noise in the cabin is loud."
Prós: "The only thing that I like about the flight was that it was easy to boarding"
Contras: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Prós: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Contras: "Plane left more than 40 minutes late with no explanation or apology."
Contras: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Prós: "The crew were nice."
Contras: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Prós: "The cabin crew were excellent"
Contras: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Prós: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contras: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Contras: "Couldn't make the connection....Overall....an aweful experience!"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contras: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Contras: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Nice food Right in time Police and customs formalities easy"
Contras: "Poor comfort in business class No entertainment at all"
Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
As bagagens foram extraviadas e a TAP a 72 hrs e ainda não foi resolvido
horários da Tap tem de ser cumpridos, atrasou o voo para londres e o voo a vinda de londres!
Comissário não era muito simpático, ao contrário do voo de ida, quando a comissária era super solicita,. Quanto ao pão do café da manhã gelado, o que não é muito legal pra quem está acabando de acordar, no mais estava bom!
Poltronas pequenas e espaço entre poltronas bem reduzido.
Somente alimentação paga. Poltronas não reclináveis.
O embarque foi demorado e o portão no aeroporto era pequeno para a quantidade de passageiros. As cadeiras poderiam ser mais conformáveis.
Conforto nos assentos poderia melhorar.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "TAP is great to fly, friendly, safe and solid, nice crew"
Prós: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Contras: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Prós: "Clear communication about delays and boarding, comfortable seats, great service."
Contras: "Informação e não mentir"
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "It was Okay"
Contras: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Contras: "Voo cancelado, sem aviso prévio"
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Very happy with the service and seat comfort. Thank you"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."
Contras: "More newer movies and better main course."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."
Prós: "everything from the boarding and check-in process to in flight comfort."
Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Contras: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "On time"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Prós: "food and price"
Contras: "boarding... control the luggage size"
Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"