A comida e entretenimento não posso avaliar. Quanto à companhia aérea TAP, queria agradecer por ter resolvido o meu problema com o voo anterior tão depressa quanto possível o que permitiu eu conseguir embarcar no voo seguinte. A hora do voo tinha mudado e não consegui embarcar no voo inicial.
Compramos assentos com a nossa localização preferida mas fomos colocados em outro local.
a pontualidade pode e deve ser melhorada. de resto a experiencia podemos considerá-la como normal
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
horários da Tap tem de ser cumpridos, atrasou o voo para londres e o voo a vinda de londres!
Ruim ou péssimo pelo conjunto da obra, nosso voo era SP-Lisboa-Roma-Lisboa-SP, no retorno check-in feito, upgrade de cabine a 700 R$, resolvemos ir para Lisboa dois dias antes do retorno previsto, como a passagem de volta não poderia ser alterada, compramos outras, a surpresa, chegamos para o embarque de retorno Lisbia-SP e descobrimos que, como não nos apresentamos para o voo Roma-Lisboa, todo o trecho seguinte foi cancelado, inclusive tivemos que ouvir que o voo estava cheio, ou seja, além de nós roubarem ainda revenderam nossos assentos já pagos, nosso prejuízo está em torno de 15.000,00 R$ visto sermos obrigados a comprar novas passagens em outra Cia para o dia seguinte. A Tap nos informou que nada poderia ser feito pois os bilhetes foram comprados de Decolar, a Decolar disse que essa era uma regra da TAP e que estava escrita não voucher, e estava mesmo, e que no caso também não podia resolver nosso problema, TOMEM CUIDADO AO COMPRAR COM A DECOLAR, as linhas em letras pequenas podem.lhe gerar muitos prejuízos, e, não voem de TAP, pois você paga por um assento que não e seu. Agora teremos que contratar um advogado para para discutir a questão e tentar reduzir nosso prejuízos. Decolar e TAP nunca mais!
Agente de checkin extremamente rude e ainda obrigou a despachar mala de mão com a desculpa que era grande sendo que estava cheio de passageiro com malas iguais ou maiores no embarque. Os voos sempre atrasam pela desorganização no embarque. A comida é horrível, já comi melhor em hospital. Paguei pela economy extra pra ter espaço a mais e mal se consegue usar um tablet em voo de tão apertado se o passageiro da frente reclinar o assento. Tem companhia low cost muito melhor e não cobram um valor abusivo na tarifa. Não recomendo nunca a TAP.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Você não consegue resolver nada com o call center
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
Prós: "Conforto, Aeronave, Tripulação."
Contras: "Atendimento telefônico da TAP; Sinalização no aeroporto em Lisboa."
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "TAP is great to fly, friendly, safe and solid, nice crew"
Prós: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Contras: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Prós: "Clear communication about delays and boarding, comfortable seats, great service."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "It was Okay"
Contras: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Contras: "Voo cancelado, sem aviso prévio"
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Very happy with the service and seat comfort. Thank you"
Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "O voo partiu com um atraso superior a 1 hora"
Prós: "On time, very polite."
Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."
Prós: "everything from the boarding and check-in process to in flight comfort."
Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Prós: "Nothing."
Contras: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Prós: "Preco"
Contras: "Assento muito apertado"
Prós: "Preço"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "On time"
Contras: "Food"
Prós: "Espaço"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Prós: "food and price"
Contras: "boarding... control the luggage size"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Contras: "Um atraso muito nenor"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Contras: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Contras: "Pouca experiência da tripulação"
Prós: "Really spacious, clean and comfortable"
Contras: "Good service but not top of the line "go out of their way" service"
Prós: "A short but very pleasant flight and food was served, excellent in every category."
Contras: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
The food I wanted to order was not available
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Prós: "Nada"
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "New Boeing 787. Nice aircraft"
Contras: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Contras: "Luggage delivery in Porto was slow"
Prós: "Save you money and avoid this airline."
Contras: "Complete overhaul of the company."
Prós: "Seats were slightly more comfortable than Ryanair."
Contras: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Contras: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Prós: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Contras: "To have not flown with Norwegian"
Contras: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Contras: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Prós: "Nothing"
Contras: "Everything"
Contras: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Didn’t take the flight"
Contras: "Entretenimento"
Prós: "Seat comfortable, crew do their best"
Contras: "be on time!!"
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Prós: "The plane was newish, with comfy seats"
Contras: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "Punctuality and safety"
Contras: "Food options are very limited"
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Crew good"
Contras: "Booked extra legroom didn't get it."
Prós: "Everything except luggage handling."
Contras: "New luggage came off plane in pieces."
Prós: "Nothing"
Contras: "I missed it because of shitty transportation in Paris"
Prós: "Nothing"
Contras: "The flight was delayed for an hour which made me late for where i needed to be"
Prós: "Comfortable seats"
Contras: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Contras: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Contras: "Arrasou muito, quase 2 hrs"
Prós: "Nothing"
Contras: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Contras: "My flight was delayed 3 hours, so I missed my connecting flight. Then there were no more flights until the morning. Vueling paid for a hotel for me, but the hotel was over an hour away from the airport at 2 in the morning, and I woke up at 5 the next morning and sat in 2 HOURS of traffic to get back to the airport. The shuttle left late tho, and I almost missed my flight again. Bad experience."
Prós: "Good aircraft and seats."
Contras: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Prós: "Short trip"
Contras: "Lack of leg room"
Prós: "Delay... I did not like anything aBout this experience!!!?"
Contras: "Why would you close boarding with paying customers trying to board when you emailed us with a 53 minutes delay!! What a rip off!! NEVER FLY VUELING!!!"
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "cabin crew was friendly"
Contras: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Prós: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Contras: "Late boarding due to some crew late."
Prós: "The staff were nice, and we landed which is always a bonus"
Contras: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Prós: "It was comfortable, clean and efficient."
Contras: "The crew didn’t know f they had any vegan food."
Prós: "on time arrival"
Contras: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Prós: "The seats were very cramped"
Prós: "Nothing"
Contras: "No food, no entertainment,no place for legs,late boarding"
Contras: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Atraso de quase 1h da hora inicialmente estimada
We onboarded 1h30 late. We stayed in the plane for 3 hours before it was canceled because of snow. And we waited another two hours to be off boarded. Information was rare and bad. Decisions badly made. No support AT ALL from Ryanair after the cancelation.
Não pude embarcar pois a tripulação disse-me que o vôo estava atrasado e que eles não poderiam me realocar em outro vôo, tive que comprar outra passagem e não tive direito nem sequer a reembolso.
Pior companhia aérea com quem voei...colaboradores sem cortesia...
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Como não consegui fazer o check in online no telemóvel tive que fazer no aeroporto e pagar mais de 100euros por isso! Gostaria de saber se isso é legal. Porque li que comprando através de outra operadora não deveriam ter cobrado
A temperatura estava muito alta mas o levantar e a aterragem foram incríveis mal se sentiram
Foi tudo impecável. Todos sempre atenciosos
Não senti que a vossa empresa saiba gerir os voos dos clientes
Como sempre, a ryanair cumprir com os horários estabelecidos
Ótima viagem pessoal simpático
Contras: "Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew"
Prós: "Arrival Gate position in Seville was perfect for a quick exit."
Contras: "The wueue for priorty boarding was twice the size of normal. Rip off."
Contras: "Correu tudo normalmente"
Prós: "Was cheap"
Contras: "No charge for carry on"
Contras: "Check in process is stupid and staff was very unhelpful."
Contras: "Having to walk and wait is not the way to run an airline. We even paid extra for priority and there is no difference Ryan should learn from Southwest Airlines."
Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Prós: "Lovely crew, great leg space and seats"
Contras: "It was so hot, air conditioning"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "The flight was excellent, crew very friendly and available."
Contras: "At the time of boarding the person who was checking the boarding pass was extremely thick checking the luggage, I think the app should explain better about the purchase of luggage (which sizes include the purchase)."
Contras: "Priority line....."
Prós: "Not a lot very basic"
Contras: "Now I know the meaning of Cattle Class"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"
Prós: "Direct connection"
Contras: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Contras: "O embarque é sempre muito ruim."
Prós: "Ease of travel. Priority service."
Contras: "Food."
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Prós: "A educação dos tripulantes."
Contras: "Voo com atrazo elevado"
Contras: "I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool."
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Prós: "Gostei que a experiência chegou ao fim e serviu para nunca mais voar com a empresa."
Contras: "Detestei tudo, me fizeram pagar novamente a mala para despachar, pois falaram que as 2 malas extras que comprei estavam indicadas para a ida da viagem e não uma para ida e uma para volta. O voo atrasou 2h40min e ficaram dando desculpas de todas as formas possíveis. Ficamos parados dentro do avião por 1 hora até conseguir finalmente sair do chão. Pouco espaço para as pernas. Te obrigam a pagar para escolher onde quer sentar (se tiver em mais que 1 pessoa, na hora que fizer o check in te colocam de proposito um na frente do avião e outro no fundo, para que voce pague para trocar de lugar). No balcão de informações da empresa eles não conseguem resolver nada e se livram do problema que qualquer reclamação deve ser feita no destino final."
Contras: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Prós: "Friendly crew"
Contras: "Flight was delayed by an hour-no explanation provided"
Prós: "Boarding was straightforward"
Contras: "The flight was delayed by 1hour and 45 minutes. Luggage arrived after waiting more than 30 minutes at the carousel"
Contras: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Contras: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Prós: "Super helpful employee at check-in in the Beauvais airport in Paris. Friendly Staff on board - service with a smile. Comfortable seats."
Contras: "You have to pay twice the amount for bags at the airport but one is aware of it. Best to know how many bags you will check in and be prepared before hand."
Prós: "On time and that’s about it"
Contras: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Contras: "Ficamos mais 30 min trançados numa mini sala de embarque, os passageiros no voo pareciam estar num ônibus (gritavam, ficavam de pé o tempo todo, num voo de 55 min) e a tripulacao nada fez para melhorar isso."