a pontualidade pode e deve ser melhorada. de resto a experiencia podemos considerá-la como normal
Deveria ser fornecido ao menos um lanche aos passageiros pois, já estávamos há 10 horas aguardando entre voo do Rio de Janeiro e imigração. Os lanches eram todos pagos! E nem água era oferecida…tínhamos que solicitar!
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
o voo foi cancelado por causa da covid-19. ainda me devem o dinheiro da viagem num total aproximado de 2000 €
Agente de checkin extremamente rude e ainda obrigou a despachar mala de mão com a desculpa que era grande sendo que estava cheio de passageiro com malas iguais ou maiores no embarque. Os voos sempre atrasam pela desorganização no embarque. A comida é horrível, já comi melhor em hospital. Paguei pela economy extra pra ter espaço a mais e mal se consegue usar um tablet em voo de tão apertado se o passageiro da frente reclinar o assento. Tem companhia low cost muito melhor e não cobram um valor abusivo na tarifa. Não recomendo nunca a TAP.
Conforto nos assentos poderia melhorar.
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Você não consegue resolver nada com o call center
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
Há café, água ou sumo de laranja
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "The extra legroom in the Classic Package Seats."
Contras: "The snacks where a little on the dull tasteless side."
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Contras: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Prós: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Contras: "Better flight attendants who know how to help. Never TAP again!!"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Não terem extraviado minha bagagem em um voo direto."
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Contras: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Contras: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
Contras: "Extraviaram nossas bagagens!"
Prós: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Contras: "All was perfect! Thank you."
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Nada de mau a apontar"
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."
Contras: "Vôo com atraso."
Prós: "The tripulation are very nice people. The food is better last year. Is good."
Contras: "The space between seats are small."
Prós: "loved the pillow and the blanket and the movie options"
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Contras: "Não tem opção de entretenimento via app"
Contras: "Atraso de 3h e meia, isto não é normal!"
Prós: "On time!"
Contras: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Prós: "Everything great"
Atraso de quase 1h da hora inicialmente estimada
Não embarquei pois o vôo anterior atrasou, pra não ficar preso. Dublin preferi ficar no porto.
Não pude embarcar pois a tripulação disse-me que o vôo estava atrasado e que eles não poderiam me realocar em outro vôo, tive que comprar outra passagem e não tive direito nem sequer a reembolso.
Tudo normal, não vejo a necessidade de de fazer um novo checkpoint quando não se tem malas de porão.
Pior companhia aérea com quem voei...colaboradores sem cortesia...
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Como não consegui fazer o check in online no telemóvel tive que fazer no aeroporto e pagar mais de 100euros por isso! Gostaria de saber se isso é legal. Porque li que comprando através de outra operadora não deveriam ter cobrado
Partida com 2 horas de atraso
Ryanair precisa acabar, um péssimo voo e experiência, e pior, qualquer problema que tenha não resolvem nada. Mesmo quando estão errados
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Prós: "Seat super uncomfortable"
Contras: "Correu tudo normalmente"
Prós: "O voo em si foi ótimo. O trajeto e comissários tranquilos"
Contras: "Teve atraso e troca de gate antes do voo. Então a poderia seguir com mais pontualidade. E um atrativo seria um agrado aos passageiros. Como um petisco e suco , por exemplo! No mais. Tudo correu bem!"
Prós: "good to have bag drop-off ,flight on time but an older plane"
Contras: "Queues at security at Manchester always a nightmare! .Foreign airports do not have that problem"
Prós: "Very organized and very easy boarding experience."
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Prós: "Gostei da tranquilidade do voo"
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Prós: "Pleasant cabin crew"
Contras: "Everything! A lot to improve"
Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Prós: "Treated us with respect and very helpful when we missed our flight and had to be bumped on to the next flight."
Contras: "Wish we didn’t have to pay so much to change the tickets. Significantly ate out of our holiday money"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "I liked when w landed in my destination."
Contras: "The flight attendants were very short and not helpful. I pumped breast milk and asked for a bit of ice and they gave me four cubes. When I asked for a bit more after first service they again gave me four cubes. Not very kind and treated me like I was bothering them."
Prós: "Priced right."
Contras: "All snacks, drinks are for sale. Could at least offer a complimentary bottle of water."
Contras: "Priority line....."
Contras: "Não ter atrasado 5h"
Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"
Prós: "crew were cheerfull"
Contras: "Ryanair are fleecing customer regarding the wheelie carry on bag. Customers should be told about their new 'rules' and all the extra costs at the point of purchasing the the ticket as when you add the extra costs on the flight is no longer a bargain and flying with BA is a much better option."
Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Prós: "Friendly staff"
Contras: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Contras: "No vegan food."
Prós: "App is helpful. Email messages are helpful"
Contras: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"
Contras: "Atraso de duas horas no voo. Cheguei em casa muito tarde."
Contras: "The app wasn’t working to check in. We arrived to the airport 1.5 hrs early only for them to tell us that there would be a $56 charge for not checking in 2 hours ahead of time. This is absurd. Almost as much as our ticket to Mallorca. Not okay. They were so rude to us and I dont trust that they will do this again to us. It’s a scam in my opinion. Definitely read all of the fine print or they will rip you off. Oh! And we paid for PRIORITY boarding. Psh"
Prós: "Getting to my destination safely and getting the heck off their plane!"
Contras: "Trip was Athens - Rome. We had an issue trying to check in online in Greece; it told us to bring our passports to the agent at the airport. We arrived at the airport 2 1/2 hrs before boarding time. After waiting in line the agent told us the check in was closed and we had to pay 55 Euros each JUST TO GET OUR BOARDING PASS. It’s paper with a bar code on it! And we had an issue checking in online. You’re supposed to check in with RyanAir 2 hrs before the plane leaves and we were 4 mins late by the time we waited in line and got to the agent. Nope, still had to pay for paper. Not to mention we had paid extra for priority check in at book. Sure felt like just a cash machine for them. Charge for water too. Awful awful company. I will never fly with them again."
Prós: "Chegamos ao aeroporto 2 horas e 15 minutos antes do vôo. Tentamos fazer o check-in mas ainda não estava aberto. Na hora que abriram, fomos para a fila. Na nossa vez disseram que teríamos que pagar para poder fazer o check in no aeroporto, um valor absurdo de quase 100 euros. Não disseram em nenhum momento isso por e-mail. Não fomos avisados. Ontem, recebi uma e-mail da Cia, apenas falando sobre o procedimento da bagagem e nada mais. Não vou arcar com esse prejuízo, porque eles não avisaram que o check in tinha que ser online obrigatoriamente ou teríamos que pagar."
Prós: "Staff where nice and flight was on time"
Contras: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."
Prós: "Keeps to schedule. A high performing low cost airline."
Contras: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Prós: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Contras: "Maybe enough seats for everyone after security but obv right for space"
Prós: "It is a cheap flight. I don’t espect first class. The ride was smooth, the flight was cheap, the cabin crew were friendly and it wasn’t horrendously dirty."
Contras: "I had to print the boarding pass on my own, cannot get it at the airport. Also the fact that they delay in telling you where the gate is and then it is a 10 minutes stride to get there."
I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry
Great crew. Food - meeeehhhh and the seats curve forward?
Prós: "Crew was good. Seat was uncomfortable"
Contras: "Cushen worn out flat"
Contras: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Prós: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Contras: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."
Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"
Prós: "Nice crew"
Contras: "Lack of entertainment"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time."
Contras: "I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air."
Contras: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"
Contras: "Expect major delays ."
Prós: "Jetblue airplanes"
Contras: "I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/"
Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "new plane with very few passengers"
Contras: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"
Prós: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Contras: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"
Contras: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."
Prós: "Crew was very nice."
Contras: "Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding."
Contras: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."
Prós: "Did not enjoy anything about this airline or flight. Everything is so backwards"
Contras: "Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink."
Prós: "The price was right. All pre-flight personnel were very helpful and friendly. The flight was short and did exactly what it was intended to do."
Contras: "Don't expect any entertainment or decent amount of room. They cram you on and off you go. Worth it for me ..."
Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."
Prós: "crew was nice and attentive. food wasn't too bad. seats were of decent size."
Contras: "very outdated- no inflight entertainment. interior felt old and used so slightly uncomfortable."
Prós: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Contras: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."
Contras: "It was seven hours delay. What do you think about that?"
Prós: "generally efficient"
Contras: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Asked for emergency seat, so space was not a problem. Temperature was cool. Seat uncomfortable."
Prós: "Free food and beer"
Contras: "3 hour delay and sizee of seats - SMALL pitch!"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Contras: "Long delay not on time"
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Food was good. Full dinner and breakfast"
Contras: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Prós: "The crew is very friendly and helpful."
Contras: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."
Contras: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Prós: "Food improved from our first overnight experience"
Contras: "No entertainment, some crew members wee rude and messy (spilling food/drink and unapologetic) where others were exceptional. Limited places to sit in between flights at gate (had to depart plane and reload even though we had same exact plane/seats)"
Prós: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Prós: "Large comfy seats."
Contras: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."
Prós: "Friendly crew, flight was comfortable enough"
Contras: "No entertainment or choice in meals"
Prós: "The crew was friendly and worked hard as a team. Especially the more mature male FA. Was able to get preassigned seats! Counter staff was friendly too. Wine served was good and free."
Contras: "Did not mind that there was no movie etc. We didn't even accept the earphones. The food and Azores cookies were not very good. Be forewarned! LIS airport is not very user friendly. Often had to take and wait for buses to transfer from one area to another and up/down stairs ways. Consider checking your bags!"
Prós: "The friendly staff and free food and drink."
Contras: "There was no entertainment."