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Contras: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"

Contras: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Prós: "All good"
Contras: "N/A"

Prós: "Seats were good."
Contras: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."

Prós: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Contras: "More leg room!"

Prós: "Good. Thank you."

Prós: "The crew should treat better passengers but overall is been good"
Contras: "Overall is been good"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched."
Contras: "Pasta with beef can be better."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Quick flight. O ly 2 people per row. Bags did not get lost"
Contras: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Contras: "Flight was delayed more than 1 hour 30 minutes"

Prós: "Staff is great"
Contras: "Food is not good."

Prós: "nothing"
Contras: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "The ease & comfort provided"
Contras: "The food was ok. I didn’t sleep on my 10 hour flight because there was an infant in front of me who screamed most of the flight. It’s time to create a “Family Area” for those fling with small children. It became a burden in everyone in the vicinity. Not what I paid for."

Prós: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."

Prós: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."

Prós: "Nothing"
Contras: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Prós: "flight was on time"
Contras: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Prós: "Clean(though toilets still had a little bit of smell, better than Delta and United anyway... The food was surprisingly good, way better than United and Delta! The staff is very professional. The chairs are better than what I experienced with other airlines."
Contras: "On this flight only, the toilets had a slite smell. Usually German bathrooms are an example for the rest of the world to follow in cleanliness."

Prós: "All operations are handled consistently and efficiently."
Contras: "Like my outbound flight—the internet (which I purchased a 24 hour package for $19) was slow and, when I was logged off, could not log on again. Not sure if the backbone went down or if they had maxed out the number of users. But-was unable to use it for the bukx of the flight."

Contras: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"

Contras: "Less leg room"

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Friendly crew, nice food and wine."

Prós: "Everything"
Contras: "Xxxxxxx"

Prós: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Contras: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."

Prós: "A lot of drinks"
Contras: "One hour in late"

Prós: "Catering food and professional crew"
Contras: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"

Contras: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."

Contras: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."

Prós: "Houve atrasos mas saídas"

Prós: "The crew were very polite."
Contras: "Food could definitely improve, and so could the entertainment systems."

Prós: "Nicest crew ever"
Contras: "Boarding ground crew was a bit arrogant"

Prós: "Price was right."
Contras: "Just as bad as on any other airline these days."

Prós: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "I will never use again"
Contras: "Nothing to like , people very rude"

Prós: "Service & food were good in business class."
Contras: "The business class seats were identical to coach, with no leg room."

Contras: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."

Prós: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."

Prós: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."

Prós: "It was all together a pleasant trip."

Prós: "Lots of attention from staff. Filled my water glass several times."
Contras: "Last round of food - a sort of pierogi - was awful."