hotéis em Florença

Prós: Loved it -great location, staff was great , beautiful and very clean

Prós: Location , staff are great

Prós: Friendly staff, amazing location, beautiful spacious rooms.

Contras: Nothing

Prós: What isn’t there to like! Everything from the moment you arrive to the moment you leave is a 5 star personal service , absolutely excellent. The staff are extremely attentive and friendly. The rooms are amazing, very well equipped and fitted to an extremely high standard. Complimentary drink on arrival, Happy hour in the bar with a complimentary buffet were wonderful touches to a perfect stay in Florence.

Contras: Nothing to dislike

Prós: Ok

Contras: Nothing

Prós: The room was perfect. The hotel an

Contras: The breakfast was the only thing that let it down, we ended up eating out instead after day 1.

Prós: We initially decided to stay here because we needed a room for four people, which turns out is a bit challenging to find in Florence. Room was renovated and clean, staff was friendly and very helpful, and location was superb. We really loved it! Considering making this our go to for our frequent trips to Florence

Contras: Happy hour, which is included, was a nice touch, but the quality of the food left something to be desired. Certainly not a reason to not stay here!

Prós: The location was amazing just around the corner from the Duomo but quiet.

Contras: It was all good, if being pedantic maybe the lack of a coffee machine in the room or a view for the price.

Prós: Location just perfect, close to everything. Very clean and comfortable. Amazing Staff, very friendly and very, very helpful. Nice bar with very good service. Everything was just excellent. Will definitely stay again.

Prós: Quase tudo

Contras: Achei o quarto pequeno, mas chegou

Prós: Wonderful staff Wonderful room Comfiest bed ever

Contras: Nothing

Prós: Hotel é espetacular. O café da manhã é magnífico, muito diversificado. Atendentes e funcionários simpáticos e solícitos, com destaque para o Giorgio (recepção) e o Giovani (bar). Fomos presenteados com uma espumante em razão da nossa lua de mel! No mais, a localização a poucos passos da Duomo dispensa comentários. Os quartos são limpíssimos e silenciosos. Voltaremos da próxima vez para utilizar os serviços de SPA!

Contras: Absolutamente nada.

Prós: Nothing really ad I felt put off by hidden deception

Contras: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Prós: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Prós: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Prós: The best sevice ever!!! Incredible decor!!!

Contras: No milk with coffee machine in room

Prós: Service Thoughtful, helpful always with a smile, here you are treated has a person

Contras: Nothing

Prós: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Contras: Nothing

Prós: It is like staying in a museum, art gallery, and large park, all at the same time. Il Pilagio, the restaurant on premises, is excellent and has live music every night that is superb. Top notch place all the way.

Prós: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Contras: More options for breakfast

Prós: Everything.

Prós: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Contras: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Prós: didn't have it

Contras: N/A

Prós: Incredible experience all round.

Prós: A equipe e as comodidades não deixaram nada a desejar

Contras: Nada. Tudo o que você precisa, eles acomodam

Prós: We enjoyed the dining experience , staff were very personable, and the chefs little treats were lovely .

Contras: The room 302 was too small. I felt for Deluxe double it was not enough space , even though the terrazzo was there it was too hot in summer. I felt we were not given an adequate room for the money . Also the breakfast menu was confusing , it should have been included. The a la carte menu had, no fruit or toast , jam etc.

Prós: Breakfast at 35Euros was good but....

Prós: Serviço excepcional Hotel lindo

Prós: An incredible place to stay. Staff were amazing.

Prós: A dreamland with lovely staff.

Contras: The cost of water and beer = very expensive

Prós: A very luxurious high standard place to stay in Florence!! Staff were very professional and friendly not to mention also extremely nice and attentive to everyone. Will definitely stay with these guys again no need to think twice about that

Contras: Nothing everything and everyone were perfect

Prós: Staff was very professional and super friendly. Room was great with top notch services, wellness is also excellent.

Prós: Phenomenally kind and helpful, architecture, decor and gardens ! Not sure I felt better elsewhere ...

Prós: Such a beautiful hotel and so family friendly too

Prós: Atenção, descrição e gentileza de toda a equipe, otimas instalações, bem como os mimos/delicadezas a cada arrumação do quarto.

Prós: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Contras: Absolutely nothing. It’s heaven on earth

Prós: Dreamy location.. quiet, beautiful, studied in detail.

Contras: Absolutely nothing. Everything was perfect

Prós: Quiet, central with friendly staff

Contras: Nothing

Prós: Do hotel em geral

Contras: Um pouco opressivo

Prós: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Contras: There wasn’t anything I disliked.

Prós: Exceptional property, location and staff!

Contras: nothing

Prós: Staff's etiquette, politeness, and efficiency. Tasty, high-quality breakfast. Stylish decor. Seamless service. Great location with 15 minutes walk to almost everywhere in the city center.

Contras: Nope.

Prós: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Contras: Nothing

Prós: Hotel with barely any facilities, a splendid music/tea room but that is way overpriced.

Contras: Air-conditioning was mediocre, very poor value for money.

Prós: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Prós: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Contras: Nothing!!!

Prós: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Contras: NA

Prós: Muito vem localizado staff excelente comida ótima e quarto excepcional

Contras: Nada

Prós: The ambiance, decoration, friendly staffs, the restaurant, location.

Contras: Nothing

Prós: Localização, qualidade, serviço, quartos

Prós: Excelente hotel. Quarto, serviço, café da manhã, instalações impecáveis. Para quem quer ficar próximo da estação é uma excelente opção. Curta distância à pé de principais pontos turísticos da cidade.

Prós: The location is great, very convenient and close to the train station.

Contras: The bathroom looks fancy but not convenient to use. Water splashed from sink easily when washing hands. The shower space is fine but no place to place towels either on hangers or on towel shelves.

Prós: We has a small cute terrace

Contras: The room was very very small

Prós: Excellent hotel in a great location. Staff was great as well as amenities.

Prós: This hotel is in a great location. We loved the styling of the hotel, the attention to detail and cleanliness. We had a lovely room on the first floor over looking the square, which you could not hear at all. The room was very comfortable, with a powerful shower, which is a must for us, and all the usual things you’d expect from a hotel at this price point. We enjoyed the large buffet breakfast and drinks on the square. The staff were all very friendly and helpful. We had an excellent stay and would definitely consider staying here again, or their other affiliated hotel which looks great and may well be our next trip!

Contras: We chose the hotel for the roof top terrace pool and bar which have fantastic views of the city but is a great deal smaller than we expected. We ordered 2 cocktails which were terrible, tasteless and weak but priced for a high end bar. We didn’t bother with the terrace again, which was disappointing.

Contras: room and bathroom space to0 small compare to the price we paid to other hotels nearby

Prós: -Location is amazingly convenient and feels good -Rooftop pool area is a lovely spot for sunset drinks and views anytime -Décor of hotel is lovely -Cleaning standards excellent - reception staff very pleasant

Contras: Hotel has a huge opportunity with its food offering, currently its obscure and disappointing, hence hardly any customers eating at the hotel! This is a shame since the hotel is so lovely to be in, but the restaurants are pretty useless. The breakfast is just awful, so many suggestions to improve and the restaurant could be amazing with the right menu. Personally I feel they should open a Nobu Japanese as we all get sick of Italian every meal but there’s nothing else good in Florence! However even the Italian food isn’t good at this hotel. The rooftop cafe is a stunning location but empty because the food isn’t great and it’s only for guests. The staff have an easy life without much work to do as it’s not busy at all. If this was my hotel I’d make it the best ever place to go and it would be fully booked

Prós: Divine food at the restaurant. The staff were fantastic, and the hotel was beautifully decorated.

Contras: It was expensive.

Prós: This property shares many similarities with lots of the 5* ones in Florence. The rooftop pool is a v welcome touch with the added bonus of poolside towels, slippers and robes provided. Excellent air con, room service and bar/waiter service. Travelled with teens, they all loved it. Highly recommended.

Prós: The hotel was perfectly located in the central city and with a beautiful park in front of it. Truly so peaceful yet in the center city which is hard to find. Staff and hotel were perfect. So nice. So clean and friendly. Special shoutout to Paolo who was the best concierge I’ve ever had and went way above and beyond with all our needs and questions. I highly recommend this stay for a romantic hotel getaway with your other half. So happy we chose this hotel!

Contras: Nothing at all. Truly a five star experience.

Prós: Location is so perfect, I only realized this after 2 days of walking around as I was worried it wasn’t as good as the Savoy where I stayed last time. But this was better I think. And the decor is gorgeous in the common areas. The rooftop bar is lovely

Contras: The coffee is the only thing I can say was not good. I was charged 12 euros for a room service cappuccino and it was so horrible I couldn’t drink it. Many good coffee places nearby though but they need to fix their coffee problem!

Prós: Já fiquei varias vezes nesse hotel. Ele está lindo, todo reformado, quartos, banheiros, hall de entrada, restaurantes.... tudo enfim !!!!! Valeu a pena a reforma !!!! Ficou muito + moderno e a localização é excelente !!!! Bem central !!!!Adoro lá !!!!!!

Contras: Gosto desse hotel !!!! Custo-benefício excelente e o restaurante Buca Mario perto ..... melhor ainda !!!!!!!!!!!!!!!!!!!!!!!!

Prós: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Contras: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Prós: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Contras: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Prós: Great location and the roof top pool area was terrific

Contras: Room was a bit small and the bed was poor quality.

Prós: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Prós: Everything and especialy the rooftop with the pool. The view is magnificent.

Contras: Nothing

Prós: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Prós: A localização tem uma vista bonita mas poderia ser melhor localizada. Quanto ao atendimento do hotel, na recepção pedimos que alguém pegasse as nossas malas, pois na entrada do hotel tem uma escada não muito pequena, não veio ninguém nos ajudar!! Já fiquei neste hotel em 2014 e o atendimento era bem melhor.

Prós: All in all stunning hotel, great location, staff and especially the waiters and barkeepers are very friendly and supportive. Bathrooms are quite spacious. Breakfast is great with good quality food. Pool is amazing and gives you space to relax and rest with a stunning view over the city and Arno

Contras: I did not like the a la carte food as much as the standard food in the city. The food should either cost less or needs to step up the level a bit to be matching Florence’s food experience - it is not bad but it’s not perfect (a lot of restaurants around are exceptional though)

Prós: Amazing hotel, best location, everything you need for a stay in florence.

Contras: There is a pool, but not big enough or deep enough to swim

Prós: Breakfast was excellent. Buffet style. Plenty of variety. Excellent location. Fantastic view from the roof terrace

Contras: Little expensive for what it is

Prós: Localização e conforto

Contras: Café da manhã com poucas opções

Prós: Amazing hotel and staffs and facilities and a breathtaking rooftop view on Florence. Highly recommended !

Contras: nothing

Prós: Serviço

Contras: Nada

Prós: Tudo,

Contras: Nada

Prós: Location and staff

Contras: Was difficult a bit to get into there

Prós: The ceiling had a Fresca painted on it very impressive

Prós: The location was perfect and the staff was extremely helpful and friendly.

Prós: The Junior Suite was awesome. Very large. Very high vaulted "damier" ceiling and tall windows with double-double pane windows. Super comfortable bed. Fantastic bathroom. A bit more pricey however worth every penny. Also highly recommend the pool complex, situated 10' from the hotel on a hill (multiple pools, Oliver trees, grass and wood flooring). Hotel has a free shuttle. Breakfast was great as well. And of course perfect location. We took all our dinners in fabulous restaurants less than 10' walking distance (as well as all main Florence museums and churches). Highly recommend this property.

Contras: The Spa is underground, dark and had several small rooms (no front desk, no locker, no towel). My wife and I didnt find it attractive so we didnt use it.

Prós: Location location location. So convenient and close to all attractions and shopping district, yet on a quiet street.

Contras: Nothing.

Prós: Tudo

Contras: Nada declarar

Prós: nice place and nice hotel

Prós: Tudo! Quarto lindo, confortável, funcional. Hotel charmoso, bem decorado, atendimento personalizado de excelente qualidade! Café da manhã ótimo!

Contras: Nada

Prós: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Prós: Central, staff

Contras: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Prós: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Prós: Fabulously located, small boutique hotel, with everything you could need. The reception staff could not be more helpful

Prós: We wanted to feel like we were in Europe. Your hotel had that feel and was beautifully decorated, well appointed and spotless!

Contras: N/a

Prós: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Prós: Great to have a pool and garden in Florence -great breakfast.

Prós: Da localização, da beleza do Hotel, gastronomia e hospitalidade

Prós: Nice location, clean and modern. Courtyard area was very pleasant. Staff was also really great. I would recommend it.

Contras: Nothing

Prós: Localização excelente, café da manhã muito bom, acomodações confortáveis

Contras: Foi pouco tempo para usufruir tudo do hotel.

Prós: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Prós: Breakfast was good, don't remember the price but might order off menu next time.

Contras: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Prós: Boa localização. Atenção dos funcionários. Descrição e qualidade do alojamento. Pequeno almoço agradável.

Contras: Nada a referir.

Prós: Great staff, clean, excellent bed quality and excellent location

Prós: The breakfast on the terrace was a beautiful way to start the day. Hotel was situated slightly away from the main tourist hub but near enough to walk to everything. Facilities lovely and an added bonus was the pool and sundeck.

Prós: Emma on reception was amazing! So friendly, helpful and full of personality, the perfect host. The hotel was a luxurious sanctuary, couldn’t have asked for a better stay.

Prós: Hotel location and staff excellent, very good breakfast.

Prós: Pessoal atencioso e simpático. Quartos extremamente limpos e agradáveis. Localização privilegiada.

Contras: Não tenho o que reclamar. Valeu muito a pena

Prós: Fantastic location. Close to absolutely everything

Contras: Breakfast room a little dowdy

Prós: location

Contras: room size

Prós: The location is great, rooms clean. Breakfast was very good also

Contras: Parking, 40 euros x night!!! Super expensive

Prós: Stunning facility with superior service

Prós: Great location and classic decoration.

Prós: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Contras: Nothing. This place is fantastic!

Prós: Location, professional and courteous staff, clean

Prós: Tudo

Contras: Nada

Prós: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Prós: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Prós: Everything. Rooms, bar and above all, the staff.

Contras: My kids dolce and gabbana tshirt disappeared in the hotel

Prós: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Contras: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Prós: Cama muito confortável. Frutas maravilhosas!

Contras: Nos deram um Up Grade. O quarto era demasiado grande, e a decoração do quarto era excessiva. Parecia um museu. Chegava a a ser meio assustador. Uma decoração mais clean, daria uma boa levantada na suíte.

Prós: The staff was fantastic and very helpful. The full breakfast was very nice as well. I learned how to saber off the top of a Champagne bottle. A new party trick for me.

Contras: The rooms were only okay not a very good value for the money. I would have liked a much better bathroom and a little more attention to detail would have been nice as well.

Prós: I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.

Prós: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Prós: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Prós: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Contras: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Prós: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Contras: -

Prós: Great Staff , Very helpful

Contras: Nothing

Prós: Location,view

Contras: Bathroom

Prós: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Prós: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Contras: Conform, helpful staff and very pleasant atmosphere.

Prós: Localização execente, perto de bares e restaurantes, hotel é muito fofo a cordialidade das pessoas com hospedes, sempre perguntando se estamos precisando de algo em que eles possam ajudar, limpeza e conforto são execelentes , é muito gostoso de curtir ficar no hotel, que é de um bom gosto incrivel, cafe da manhã delicioso.

Contras: Café da manha Acomodações Hotel no geral muito lindo, e confortavel Limpesa

Prós: Staff is amazing and very helpful

Contras: Location a bit far from city centre

Prós: Very friendly and helpful staff.

Contras: We had to pay extra for hotel parking.

Prós: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Prós: Lovely hotel, very high standard of finish. Just lovely

Contras: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Prós: Amir at breakfast was exceptional, very good service. The lady who checked us in gave us some excellent tips about Florence. The car park was an excellent facility. The bar was good. Hotel room was stunning and the bathroom was excellent and had everything we needed.

Contras: The wifi was slow at times, some signage for the car park or the buttons for the car park would be useful as we didn't see it when we went past.

Prós: The room was totally as described and was very quiet and clean. The fruit and bottle of Spumante was a lovely gesture.

Contras: I would have liked an iron in my room as I did not want to pay 8 euros for one T shirt to be ironed by the hotel service. As drinks are not allowed to be brought into the hotel more cold water could have been provided for guests.

Prós: O interior do hotel é lindo, muito confortável ! Só tenho coisas boas a dizer

Prós: A limpeza, o atendimento o café da manhã.

Contras: O quarto é muito pequeno

Prós: Brand new hotel, close to everything ( 10 min walking to Ponte vecchio, by the Arno river, very nice). Reception very polite and helpful. Breakfast was delicious. Rooms very big with one of the best bathrooms (suite with jacuzzi). Overall I was very surprised (regarding all other 4 or even 5 star hotels in Italy)

Prós: Perfect location. Beautiful rooms and very friendly staff.

Prós: Tudo bom. Como sempre.

Contras: Nada.

Prós: Gostei da roupa de cama, da decoração, dos funcionários, localização. Enfim... RECOMENDO.

Prós: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Contras: The rooms need serious renovations No swimming pool

Prós: The housekeeping team was super attendant and helpful. The location is great and very central.

Contras: The concierge could put a little more effort to assist with reservations.

Prós: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Contras: The room service menu and concierge could be updated

Prós: The staff especially Victorious were absolutely charming!

Contras: The pillows!

Prós: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Contras: Breakfast was charged extra

Prós: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Prós: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Contras: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Prós: Location Service

Prós: Cama confortável, atendimento gentil

Contras: Ar condicionado não esfria bem no inverno

Prós: Gorgeous hotel with lovely friendly staff. Amazing selection at breakfast and dinners were fantastic. Didn’t want to leave!

Contras: If anything could have made it better it would be for the pool to be open later into the evening. On the days we were out all day it would have been nice to relax by the pool in the evening

Prós: The Best Hotel in Florence, welcome, Cleaning, Spa, Breakfast, and Amazing Staff! We have been answered for anything we needed, Enjoyed every second and already miss it.

Prós: The staff were very friendly and helpful and couldn't do enough for us during our stay. The facilities were immaculate and the food was some of the best we have tasted in tuscany. Amazing hotel will be recommending highly to friends and clients.

Contras: Cannot day a negative word about the hotel or its staff. Loved everything about it.

Prós: Staff very friendly and helpful Room 202 - balcony and view of the Arno Shower and tub in room with view of Arno Breakfast is delicious Pools and pool area Shuffle service

Contras: It is worth having a look at their website where you can do a virtual tour of all the rooms - they vary somewhat and aren’t all as the photos suggest so you could perhaps request a particular room in advance according to your taste. All the rooms are excellent but like I say, do vary in their features. We moved after our first night as wanted a room with a more of a view of the Arno - this was no trouble at all for the wonderful team and manager. It is a bit pricey, but in line with expectations.

Prós: Some staff members were friendly. It was walking distance to the centre of Florence. There was a shuttle service which we took in and out of town.

Contras: Some staff were dismissive and not very friendly. The pool area was small and not very relaxing. The location is right on a busy road. The view onto the Arno river from here is actually not very picturesque at all (and you can't see it from the ground floor). The room looks great online but in person it's just very cheaply decorated and the space is much smaller. It's just photographed very well. The breakfast is okay.

Prós: staff - location and staff

Contras: being trapped in a hotel!

Prós: Great property. Complete renovated summer home with Arno view, swimming pool and spa. Staff was always available to help. Free bikes and shuttle service to the city centre.

Contras: - a bit far away from city centre, how ever still possible to walk there or use bike/shuttle bus - staff is kind and always ready to help, but some staff members do not seem to understand English completely, a bit disappointing for 5* hotel - swimming pool outside closes at 19:00, longer opening hours would have been nice

Prós: Good ac.

Contras: Pool

Prós: Excelente hotel, boa acomodações e o staff atencioso!

Prós: Serviço muito prestável e simpatia de todos. Localização perfeita, suficiente perto do centro e ao mesmo tempo num ambiente calmo para descontrair depois de um dia cansativo de turismo. Spa muito agravadavel!

Contras: Nada! Execedeu todas as expectativas! Parabens à equipa!

Prós: It was a beautiful setting

Contras: The open time for swimming pool is too late.

Prós: Beautiful hotel, just outside the city centre (30’ walking or 10’ by bike which the hotel offers for free). An ideal location to combine a relaxing location with the proximity of one of the world’s most beautiful cities!

Prós: Serviço de recepção e restaurantes

Contras: É caro

Prós: The staff were amazing very friendly and helpful. The food although expensive was excellent. We felt although we only stayed one night nothing was too much trouble, we were made very welcome. The view of corse from the roof top restaurant is the best in Florence.

Contras: There was nothing we didn’t like about this hotel.

Prós: The hotel building is amazing located in the very heart of Florence. The rooftop bar&restaurant provides the best ever view on the entire city.

Contras: The breakfast was not that good

Prós: Location is great - easy access to town centre but far enough from noisy tourists... the actual building has tremendous character and charm and the hotel staff were simply amazing...

Contras: It’s not cheap - but you are effectively paying for the experience - drinks are expensive but again you’re paying for the views over Florence and of the river Arno - that said we only stayed a few days... and even so we’d stay again

Prós: Good location

Contras: The staff at the 6 floor very road the kept us waiting for more than huff hoers with asking us what we need to order

Contras: Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.

Prós: Got a free upgrade to the best room in the hotel! thanks for double booking us!

Prós: Excellent location, large lobby for gathering and very friendly staff

Prós: Very good

Contras: A bit dusty in bathroom

Prós: Nothing the didn't do good

Prós: Friendly receptionist Friendly housekeeping

Contras: Se sto restaurant: in the beginning was the service perfect but after a while no one came to look for us. Breakfast: service absolutely worst

Prós: O quarto é bom. Não vale o preço de 3000 reais a noite, claro. Mas o quarto é bom.A cama é confortável e o banheiro também é bom

Contras: Não há custo benefício algum. O hotel é caro demais para o que oferece. Não nos foi oferecido um transfer para o aeroporto em nossa saída. O café da manha tinha o custo de 40 euros por pessoa. Dobrando a esquina tomei café da manha farto para 2 pessoas com 15 euros em um estabelecimento na mesma quadra. Tivemos uma confusão no check-in. Estavamos em familia e meu pai tinha reserva de 2 quartos e eu tinha para mais 1 quarto. Meu pai foi alocado erroneamente na minha reserva o que gerou confusão no check-out.

Prós: A localização é perfeita. a 10-15 minutos a pé de tudo, mas a localização é tranquila. tipo de serviço que não se vê mais hoje em dia. bom custo benefício

Prós: Funcionários e localização

Contras: Buffet de pequeno-almoço e alguns quartos barulhentos

Prós: The rooms are spacious with all the amenities needed. Staff are helpful and professional. They offered excellent restaurant recommendations.

Contras: Nothing

Prós: Friendly staff, nice location, very clean rooms

Contras: A bit pricey.

Prós: The most beautiful and tasteful refurb I have ever seen in a hotel. The welcome macrons were delicious and my junior suite was a fairytale! The mattress was divine and the winter garden downstairs was lovey!

Prós: Very good location. Spacious and clean room. Beautiful atmosphere. Professional staff.

Contras: Internet connection was almost impossible. The flush of the toilet did not function effectively (in a deluxe room). These were rather frustrating. The staff could be friendlier.

Prós: Carlo the concierge was excellent!!

Contras: Nothing

Prós: O quarto em si é lindíssimo e a localização maravilhosa.

Contras: Tive que reclamar sobre a descarga do banheiro umas 4 vezes. Parava de funcionar o tempo todo e isso foi desagradavel. Achei o preço da diaria MUITO elevado para o que é e ainda descobri que não tinha cafe da manha incluso (uma diaria de mais de R$ 2.500,00). Alem disso, tive um imprevisto e precisei ficar uma diaria a menos, mesmo com o hotel lotado e super alta temporária devido a fashion week eles foram irredutíveis em nao me cobrar a diária a mais. Achei uma falta de compreensão... enfim, o hotel é bonito mas nao tem nada de excepcional que valha esse preço.

Prós: The staff was unbelievably kind and service top notch. They were very responsive and accommodating throughout our stay. The hotel decor is beautiful- transports you to the Renaissance era!

Contras: The bathroom shower was very tricky to get in and out of. Very easy to slip getting out. Also, the water pressure wasn’t great.

Prós: Beautiful and professional staff

Contras: Every things

Prós: Beautiful hotel in a great location. Service was excellent.

Contras: Nothing

Prós: Staff profissional e sempre com vontade de ajudar, sobretudo a parte da recepção. D resto o quarto foi bom e o hotel tem uma localização excelente

Contras: O pequeno almoço era demasiado restrito para um hotel de 5 estrelas. Também o barulho noturno provocado por um bar ao lado foi demasiado mau.

Prós: Beautiful hotel in good location

Contras: Nothing

Prós: Tudo! Impecável equipe, Helena, Viviane, Sara, Francesco. Incrível localização, a melhor! Preço justo. Café da manhã maravilhoso.Amamos, só fico lá agora.

Contras: Nada.

Prós: High quality

Contras: Can’t think of anything

Prós: The position

Contras: Breakfast could be richer - missing variety of croissants

Prós: Everything! Beautiful place to stay

Contras: Nothing.

Prós: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Prós: The staff and location are both excellent

Prós: Tudo otimo

Contras: Tudo excelente

Prós: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Contras: Nothing. All was good

Prós: Good breakfast and great location.

Contras: nothing

Prós: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Prós: Location

Contras: Small room, small bathroom

Prós: Efficient friendly staff nice room great location

Prós: A localização e o Spa.

Contras: O quarto muito pequeno e com janela para um saguão com pouca luz. Relação preço qualidade muito desigual.