Hotéis em Playa del Carmen

Excellent service and friendliness of staff Beach access wasn't in walking distance.

The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change

The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Localização, funcionários e instalações foram maravilhosos. O único ponto negativo foi que os preços do spa eram altos demais. Também seria bom se o serviço de quarto fosse oferecido para o café-da-manhã. Serviço de quarto não oferecido no café da manhã. Também não gostei do fato de que tivemos que pagar extra quando chegamos para obter quartos conectados.

A equipe era incrível! O resort era impecável, eles tinham atividades. Comidas e bebidas boas sempre que você quiser.

Amei a paisagem com deixar as coisas naturais & os animais. Piscina foi incrível, bela praia e amigável equipe. Al uma carte restaurantes foram bons. Buffet de alimentos em geral não eram nada de especial. O sobremesas foram muito mas sem sabor. Apenas o sorvete era bom.

A equipe foi incrível. Serviço ótimo e personalizado de toda a equipe fez desta uma estadia excepcional. As instalações eram modernas, limpas e bem conservadas. O equipamento de atividades estava disponível e em bom estado e as áreas da praia/piscina eram limpas e confortáveis. A comida e bebidas eram em geral excelentes. A comida do bufê era típica do que você esperaria de um bufê de resort/hotel mas os restaurantes e bares à beira da piscina tinham ofertas excelentes. O bar La Rotonda tinha um ótimo sushi e serviço maravilhoso. O restaurante Los Murales era fenomenal. A comida era excelente e a equipe era atenciosa e agradável. Tive um problema com a minha reserva original, mas o departamento de serviço ao cliente do hotel foi capaz de resolvê-lo depois de algumas ligações. O WiFi não era dos melhores. O sinal era forte em torno do resort, mas a conexão às vezes era fraca. Quando conseguíamos conectar, as velocidades eram aceitáveis para e-mail e navegação limitada pela web. As banheiras são muito cool- mal mais quente do que a piscina em si.

We thoroughly enjoyed ourselves at this luxury hotel.  The facilities and staff were amazing.  We will definitely be going back!

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

A piscina na cobertura é linda! Serviço excelente e simpático. Próximo ao centro, restaurantes e lojas. Adorei a nossa estadia no Cacao! Eu não gostei de ir embora! :)

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!