Hotéis em Playa del Carmen

Everything: spa, room, the quality of the service, the welcome and friendliness of the staff a bit far from the beach

The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change

The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

A equipe era incrível! O resort era impecável, eles tinham atividades. Comidas e bebidas boas sempre que você quiser.

Localização, funcionários e instalações foram maravilhosos. O único ponto negativo foi que os preços do spa eram altos demais. Também seria bom se o serviço de quarto fosse oferecido para o café-da-manhã. Serviço de quarto não oferecido no café da manhã. Também não gostei do fato de que tivemos que pagar extra quando chegamos para obter quartos conectados.

Amei a paisagem com deixar as coisas naturais & os animais. Piscina foi incrível, bela praia e amigável equipe. Al uma carte restaurantes foram bons. Buffet de alimentos em geral não eram nada de especial. O sobremesas foram muito mas sem sabor. Apenas o sorvete era bom.

A equipe foi incrível. Serviço ótimo e personalizado de toda a equipe fez desta uma estadia excepcional. As instalações eram modernas, limpas e bem conservadas. O equipamento de atividades estava disponível e em bom estado e as áreas da praia/piscina eram limpas e confortáveis. A comida e bebidas eram em geral excelentes. A comida do bufê era típica do que você esperaria de um bufê de resort/hotel mas os restaurantes e bares à beira da piscina tinham ofertas excelentes. O bar La Rotonda tinha um ótimo sushi e serviço maravilhoso. O restaurante Los Murales era fenomenal. A comida era excelente e a equipe era atenciosa e agradável. Tive um problema com a minha reserva original, mas o departamento de serviço ao cliente do hotel foi capaz de resolvê-lo depois de algumas ligações. O WiFi não era dos melhores. O sinal era forte em torno do resort, mas a conexão às vezes era fraca. Quando conseguíamos conectar, as velocidades eram aceitáveis para e-mail e navegação limitada pela web. As banheiras são muito cool- mal mais quente do que a piscina em si.

I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

A piscina na cobertura é linda! Serviço excelente e simpático. Próximo ao centro, restaurantes e lojas. Adorei a nossa estadia no Cacao! Eu não gostei de ir embora! :)

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!

pool, food...

The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.

The sargaso (algae) invading the beach and the ocean, Mosquitos .