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The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
Very nice and relaxing! All the outlets in our rooms did not work well.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Parts of the grounds were very stinky
Everything. It was amazing.
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
A equipe foi incrível. Serviço ótimo e personalizado de toda a equipe fez desta uma estadia excepcional. As instalações eram modernas, limpas e bem conservadas. O equipamento de atividades estava disponível e em bom estado e as áreas da praia/piscina eram limpas e confortáveis. A comida e bebidas eram em geral excelentes. A comida do bufê era típica do que você esperaria de um bufê de resort/hotel mas os restaurantes e bares à beira da piscina tinham ofertas excelentes. O bar La Rotonda tinha um ótimo sushi e serviço maravilhoso. O restaurante Los Murales era fenomenal. A comida era excelente e a equipe era atenciosa e agradável. Tive um problema com a minha reserva original, mas o departamento de serviço ao cliente do hotel foi capaz de resolvê-lo depois de algumas ligações. O WiFi não era dos melhores. O sinal era forte em torno do resort, mas a conexão às vezes era fraca. Quando conseguíamos conectar, as velocidades eram aceitáveis para e-mail e navegação limitada pela web. As banheiras são muito cool- mal mais quente do que a piscina em si.
Foram férias muito boas, só não gostei da praia ) -; mas a equipe foi incrível, muito simpática e a comida não era tão ruim, com certeza voltarei... Foram férias muito boas, só não gostei da praia ) -; mas a equipe foi incrível, muito simpática. O quarto também era muito bom, com certeza recomendo este hotel
The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and...
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am...
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were stil...
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
I would go back, this is very nice location, clean beach
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...
I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.
Location Bed was bad
Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.
We thoroughly enjoyed ourselves at this luxury hotel. The facilities and staff were amazing. We will definitely be going back!
Restaurantes e bares fecham muito cedo. Especialmente bar da praia.
Os funcionários do hotel são ótimos!!! Nos sentimos como em casa. A cerveja servida no hotel não era a melhor e a serviam bastante quente, deveriam trocar por corona; Nao possui internet sem fio nos quartos e a única forma de acessar a rede é pagando u$ 5,00 por hora de utilização no lobby!!!! Nem pagando nem de graça tem internet no quarto, pode?
Gostei muito do hotel, muito bonito, confortavel , os jardins são aconchegantes . Os funcionários sempre de bom humor e muito simpáticos. A parte das piscinas é muito bonita, com um bom restaurante para um almoço rápido. Achei que ficou um pouco a dever quanto ao serviço da recepção. Quando pedíamos algo eles não se prontificavam de imediato, ou pediam que fossemos nós mesmos providenciar.
The sargaso (algae) invading the beach and the ocean, Mosquitos .
The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.