Hotéis em Playa del Carmen

Prós: Food and restaurants were amazing and facilities are top notch. But the best part is the resort's service which made us feel like we were royalty. We couldn't have felt more relaxed and ...

Contras: Careful - those margaritas on the beach actually cost money. You definitely need to budget a significant amount for food and amenities or you'll have sticker shock at the end of your trip. It may ...

Prós: The room was great, the service was awesome. I loved that when you arrive at the pool/beach there is someone there to find you a place and get you situated. Also loved that you could set up under ...

Contras: I wish the kids aged 7 and 9 could have been able to ride the bikes. I understand insurance, but it's a bike and seems so basic.

Prós: Communal dinner with other guests and hotel staff at La Ceiba; impeccable service; eco-tour; access to other resorts in Mayakoba

Contras: Nothing!

Prós: Everything! It's amazing... A must go if you are willing to pay the price!

Contras: Anything... Everything was so perfect... They treat you like a king in a palace

Prós: Everything about this eco friendly, magnificent resort is simply the best! From the exceptional level of service, to the natural beauty surroundings . We felt pampered and well taking care of . ...

Contras: That we had to leave after a week ...

Prós: Great brand experience from the moment we arrived to departure. Attention to detail for a special occasion was excellent! The food experience was consistently above par. Staff generally went above and...

Contras: Luggage did not arrive in our room after arrival and had to call twice before the bags were delivered to our room... an unfortunate mix-up, but didn't deter the great experience. Staff by the ...

Prós: Super friendly staff and a beautiful location with great facilities and restaurants.

Prós: Being eco friendly makes it mix with modern and comfort in an awesome atmosphere. Excellent Cousine in all restaurants

Contras: We didn't like the fact that we had to leave.

Prós: I loved each and everything about this resort ....

Prós: The staff was excellent! Rooms were very clean and really nice.

Contras: That it is not inclusive and the restaurants are veryexpensive.

Prós: Lots and lots of space, good service, good evening programming and more food and it's available at any time. Rooms are nice and staff is friendly and professional.

Contras: Taking a shower is difficult as the water goes from hot to cold over and over again. This happens at all times and every time. Restaurants on the premises should be booked right away as they are &...

Prós: The service was extraordinary!

Contras: Nothing! It was perfect!

Prós: servics, food, beach

Contras: the bathroom is not comfortable

Prós: Staff very friendly and helpful

Contras: Have been there each year for last 3 years. Didn't like that some of their cost cutting measures were resulting in fewer wine choices and reduced number of all inclusive golf rounds at the onsite ...

Prós: Everything

Contras: If I had to change anything, the hotel grand should have some sort of included shuttle service to the airport.

Prós: Pool staff and bartenders were fantastic. All other staff were also top notch.

Contras: Food was ok, room was warm, common areas were also warm

Prós: A equipe da piscina e os garçons foram fantásticos. Todos os outros funcionários também eram ótimos.

Contras: A comida era boa, o quarto era quente, as áreas comuns também eram quentes

Prós: We love the food, wonderful staffs, beautiful pools (especially at Ambassador), and cleanliness of this facility

Contras: We didn't like the beach because there were so much seaweeds and rocks on the shore. We can't really swim at the beach

Prós: Our vacation was wonderful mainly because of this resort. Excellent staff, beautiful resort, and the dining experience was beyond any standard. Paula our concierge made our experience unbelievable. ...

Contras: Everything was perfect

Contras: The resort, staff, service was top notch. For such a high end resort, the fact that they have not brought sand into their shore is unacceptable. Do not think that you can walk 2 feet into the ocean ...

Prós: All food great

Contras: Nothing but would love to lower my price to stay

Prós: Good food.

Contras: Nothing !

Prós: Great service

Contras: The zen area was a little invonvienent Staff was excellent

Prós: Everything else was perfect

Contras: The kids club could have been more extensive with activities outside on the beach and/or by the pool in order to avoid kids just staring at the TV.

Prós: Da Grandeza do Conjunto.Incomparavel mundialmente falando.

Contras: -Local para caminhada pavimentada, já que a pavimentação existente de comunicaçao inter-hoteis é de uso de veiculos, conflitando com caminhantes que a utilizam, obrigando a suporte de quadriciclo e ...

Prós: The spa was wonderful one of the best I've ever been to i loved it. Some of the staff were great the rest weren't.

Contras: The rooms weren't very clean.Or functioning properly one room had a broken ac and the next had ants. The staff wasn't helpful with complaints. My room had a major ant problem and i was on the ...

Contras: Nothing

Prós: The place is beautiful, the staff wonderful and the food excellent.

Contras: There could be more activities for small children and some night life.

Contras: The sargaso (algae) invading the beach and the ocean, Mosquitos .

Prós: Café da manhã excelente! Atenção dos funcionários

Contras: Na chegada nos perguntaram qual o horário que gostariamos da arrumação do quarto. Nenhum dia o horário foi cumprido. Mas isso não foi um problema. Apenas um comentário.

Prós: The service was excellent and the rooms are beautiful and very private

Contras: The prices for consumption at the resort are way too expensive and don't make sense. A can of soda at the minibar is $10 ??

Prós: The villas were fantastic

Contras: Too many mosquitos (insects) that bite

Prós: everything.... staff are very accomodating, foods are very good, place is very relaxing.

Contras: nothing

Prós: The service was the best ever

Contras: I liked everything

Prós: Service, accommodation comfort and hotel amenities.

Prós: amazing service, great food

Contras: great dinners, but they take 2-3 hours and kids are getting tired.

Prós: All the restaurants have best-in-class food and service (4 different restaurants ranging from Thai to Italian), average consumption for two per meal is around 300 with some wine involved. Service ...

Contras: Distance from the beach, although the property has a beachfront location, you need to either ride a bike or take a golf car in order to get to the beach. They charge you a 15% non discretionary ...

Prós: Location and security were perfect

Contras: Cleaning of our villa has never been in set time. Sometimes it was cleaned only after 2 or 3 calles after 4PM

Prós: perfect hotel, perfect staff 10/10

Prós: I am not a fan of resorts and typically find beautiful places by the sea or beaches outside of a resort environment; however, certain places or locations require a resort environment - and Mexico is ...

Contras: The staff were too attentive, even when my privacy light was switched on. I was lounging in my private pool and received several calls on my first day about my time for cleaning, was I happy with the ...

Prós: O lugar é lindo, muito bem decorado, confortável, atendimento excelente. O único ponto a considerar é que a maioria dos quartos é bastante longe da praia, sendo necessário ir de carrinho de golf

Contras: Não sei se o erro foi do hotel ou da Booking, mas no site da Booking consta que acomodariam crianças de até 12 anos sem custo no quarto que pedi para reservar (de 400m2), como constava que o quarto ...

Prós: Everything was great!!

Prós: I loved the hospitality of the staff , Fabian was an Awesome concierge , building (5) cheerful & very eager to help. Maria ( front lobby) staff supervisor was over the top with her ...

Contras: Impressive, I can not find anything I did not like.

Prós: I didn't like the beach- waves all the time.

Contras: Waves

Prós: Nothing to complain about at Valentin. Staff is among the friendliest you will ever meet and your every wish is fulfilled. Food is well above average for an AI and you can have any drink imaginable...

Prós: Adult only, very friendly and helpful staff, beautiful pools and beach

Contras: Can't think of one thing

Prós: The friendlinest staff I've ever had

Contras: Everything was perfect!

Prós: The friendly staff

Contras: The light switches controlling too many of the same lights throughout the room

Prós: A lot of nature around or inside it. It has a natural reserved area inside the resort, they perserve the animals such as turtles and other animals. Clean confortable and nice beach.

Contras: They shouldn't sell non-biogradable sunscreen in the resort. It contaminates the sea.

Prós: This place is impeccable, from rooms, to the staff, to the food/drinks. They make you feel at home.

Prós: I never...ever..sleep in and my husband had to wake me up every day..

Contras: It was very hot and humid..several of the restaurants were not air conditioned and it was pretty uncomfortable to eat with sweat pouring down your face.

Prós: Hotel was spacious, well maintained, and staff were courteous. Dinners were exceptional, beach and water were perfect.

Contras: Unless you get to the beach or pool early, you won't be able to get a chair. People go out and reserve them with towels even though the resort says it's against policy.

Prós: Friendliness of the staff. , the concierge in Bldg 2 was great, as were and on the activities staff and in the Terra y Mar restaurant.

Contras: The light shades in La Marche restaurant are covered in bird droppings. I appreciate the difficulty in keeping birds out of an open air restaurant, but it is not appropriate for them to be that dirty and unsanitary in a dining room setting.

Prós: The staff are super kind and polite, very responsive, helpfull and always keep smile on their faces. The food is good and is available at many good restaurants, some of them needs a reservation ...

Prós: The staff were exceptional no doubt about it

Contras: For the life of me you could not get a cold beer in this place. Beer in these hot climates should be stored on ice. Most of the time it was hot and flat. understandably being all inclusive you can ...

Prós: Location in Playa is perfect. The staff is excellent. EVERYONE greats you every time they pass you. The food is excellent, portions are reasonable, they are not outrageous like most Americans might ...

Contras: Our first room overlooked the pool, great location for people watching and relaxing in the hammock however, immediately upon entering the room we could smell mold or very musty air. This smell ...

Prós: Your wish is their command at this resort! I would not hesitate to go back. We chose The Royal for our destination wedding in June 2017 and we could not have been happier with our choice! We have been...

Contras: Beach was not as good as I hoped.

Prós: Bed was super comfotable.

Contras: Food was good, but didn't blow my socks off.

Prós: Everything The location was superb, so close to 5th Avenue With all its restaurants bars shops etc The restaurants were all of a high standard Plenty to choose from Our room albeit a less ...

Contras: Nothing

Prós: The rooms are great, the beds are comfortable and the cleaning staff does an amazing job.

Contras: The shows at night were not very good, but that's just my opinion.

Prós: Staff were very friendly and good service, great place for all inclusive experience

Prós: The food at every restaurant was fantastic. Even the room service food was amazing. Considering the amount of people served on a daily basis, the food was always different in the buffet and delicious...

Contras: Basically having to save lounges by the pool early if you wanted a good spot by the pool. I think people were doing this the night before. The water in the shower had a sulfer smell, but I'm ...

Prós: Adorei o hotel, achei bem completo, quase não há brasileiros por lá. Equipe muito prestativa, sempre com sorriso no rosto. Muito bom custo x benefício, indicaria de olhos fechados.

Contras: Acho que o salva vidas poderia agir com maior prontidão, meu marido cortou o pé nas pedras dentro do mar e ele apenas lhe entregou um band aid.... Acho que poderia ter feito algo melhor.

Prós: Tudo, conforto,localização, cordialidade e eficiência da equipe de funcionários ... mais nessa época que fui à praia em frente não estava desfrutável.

Contras: Não teve férias ideais

Prós: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Contras: Not enough bikes around.

Prós: De tudo!! O hotel é lindo, dentro de uma beleza natural de tirar o fôlego. Ficamos na suite casita signature com vista para a mata, simplesmente maravilhosa! Quarto enorme, serviço excelente 2 vezes ...

Contras: Comida cara! Acho que poderia haver mais opções de restaurantes. Faltam bicicletas mas nos falaram que haviam comprado e estavam para chegar, então ok.

Contras: Service was slow options were limited prices were high

Prós: The place is amazing, the property is beautiful, nature is all around! making it an outstanding place to visit. The staff in general is extremely friendly, cooperative and diligent. Food is great!

Contras: Nothing

Prós: The room was really big and very nice. White sand beach. It is very quiet and clean. Loved it.

Prós: Staff were excellent and our children loved the kids club. Also enjoyed the boat trip around the property. Gave us a real appreciation for the property and ecology.

Contras: Buffet breakfast was extremely expensive if not included in room rate. Lunch serve size for children were very small.

Prós: Everything it's the perfect hotel

Prós: The facilities were great and the staff was very helpful and friendly. I would recommend the Fairmont Mayakoba to any of my friends and family. It is great for families with kids and has many ...

Prós: This hotel, its staff, the experience was WOW!!!!

Prós: Nice environment.

Contras: This hotel is suppose to be a 5-star luxury hotel but it has some issues. We arrived with our 9-month-old baby and they were fumigating the room at the hour of the check-in (we entered a room of full ...

Prós: Everthing, exepct the outrageous prices

Contras: The resturants are very expansive , the bars are super expensive, everthing u need inside the hotel is more expensive then in Switzerland

Prós: Beautiful property if you are looking for somewhere to completely relax in, as it is a very peaceful setting. The staff at this hotel are extremely friendly and very good / professional at their ...

Contras: I didn't like that there were plastic spoons in the rooms to stir your tea or coffee or the fact that they serve beer out of cans instead of bottles. This is not something you expect in the ...

Prós: Staff and the speciality resturants, beach.

Contras: The smell and dampness of the room was awful.

Prós: Romantic atmosphere, wonderful whirlpool bath tub big enough for 2, fun bartenders, gorgeous beach very clean, food was great

Contras: No honeymoon extras or upgrades available, nonalcoholic drinks served on the beach you must request alcoholic ones, was offered weed and other drugs over 15 times from 'cigar sellers' very annoying!!!, had to wake up early to make reservations

Prós: The staff and the beach the lobby and chandelier

Contras: The bathroom size for the toilet and the bed was damp

Prós: Excellent hotel, staff was very attentive. Loved everything about it.

Contras: Bathroom configuration was very small and not practical for normal use. Literally your knees were touching the door when you would sit on the toilet. Not sure if all the toilets were configured this way. Ours was, my daughter's room was not.

Prós: THE STAFF! The staff here is outstanding - they're so prompt and polite with service. HIGHLY recommend for this reason alone. Our room was gorgeous, cleaned daily and what lovely accommodations and entertainment.

Contras: Our wireless didn't work in our room for most of the trip, but it wasn't a big deal - worked fine in the lobby.

Prós: The shower, food, and the customer service is one you could expect if you were royalty

Contras: the bed was a little bit on the harder side than I liked, but other than that NOTHING to complain about.

Prós: - quarto de tamanho grande e confortável! - ótimas piscinas e praias! - Grand club com check-in, café da manha e lanches diferenciados! - Equipe muito atenciosa! - Bom wi-fi! - Ótima localização...

Contras: Realizado reserva no cartão (no check-in) que levou alguns dias para ser estornado(após check -out)!

Prós: The building is incredible. It is very well located

Contras: Prices for food and drinks are way to expensive. They should not charge extra for kids club and pool beds

Prós: location, comfortability

Contras: nothing

Prós: Amazing location, hotel was beautiful, definitely stay again

Contras: Mustiness smell in room and tiles on room floor.

Prós: Café da manhã perfeito

Contras: Demora na limpeza

Prós: What a modern and fine resort. Huge and Iconic!

Prós: The spa was amazing. New hotel with modern and comfortable rooms. Short walk to shops and restaurants. Friendly staff. Pool and beach area were not crowded and clean.

Prós: Great Hotel , great location poor management

Contras: Reservation was in USD when we checked out the hotel give us only one way of payment in local currency not by USD and they charge very high rate so our room rate increased by more than 7% no argument ...

Prós: O hotel é novo, moderno, lindo e tem uma excelente localização. O quarto é super confortável, com tudo novo e de excelente qualidade. Informamos que era nossa lua de mel e tivemos algumas surpresas...

Contras: Nada. Tudo perfeito!

Prós: Very nice hotel, all the staff is very nice and helpful since the arrival, the bed was very comfortable, nice room well equipped room.

Contras: The service in the beach was very slow, I had keep looking for the waiter all the time and he forgot my beers a couple times.

Prós: Minha filha realizou núpcias no hotel. Foram todos excelentes nos minimos detalhes. O calor humano nos atendimentos foi excepcional.

Contras: De ter ficado poucos dias.

Prós: Everything! Resort facilities, service, proximity to Playa del Carmen's 5th Ave.

Contras: Feather pillows weren't to my liking-but didn't matter because everything else was amazing!

Prós: I loved our swim up room and how family friendly the property is.

Contras: Maybe a little more variety on the menu at the restaurant near the pool.

Prós: Eggs were dry food a little over cooked buffet but good

Prós: The place is beautiful. Lots of places to visit.

Contras: Poor customer service. Had a dead roach in our room with a ton of ants crawling all over it. Pools were not very fun compared to some other resorts.

Prós: friendly staff and service... excellent food choice for an all inclusive package...super modern yet tasteful architecture mixed with Mexican touches.

Contras: beds around pool, beach quality and maintenance...needs extra attention to beach because of seaweed abundance

Prós: The staff was exceptionally courteous in providing all the services expected in a 5 star resort. They were always ready and eager to help us with a smile. We felt very welcomed by them in this ...

Contras: The beach wasn't as pleasant as some other Caribbean beaches visited in the past. However, the service and amenities offered by this resort more than made up for it.

Prós: Facilities such as kids room and baby sitting.

Contras: The all inclusive food including room service food was horrid. I can only describe this as cardboard food. This truly felt like they were saving here.

Contras: We paid an average of $1100 / night and were certainly expecting much better value for money for that. The restaurants were ok, but not as special as anticipated. A lot of the pre-trip ...

Prós: The resort and all workers were exceptional. Jose and Luis from Sunrise/Sunset grill were phenomenal

Contras: The first room was unacceptable, they moved us on day two and we very happy.

Prós: Everything was good i personally do not like american coffee...

Prós: What a nice little gem in the heart of Playa del Carmen. You can not get a room any closer to the water than at this place. If you want a relaxed atmosphere away from crowded pools and resorts that ...

Contras: The music from a nearby nightclub can be heard. (our room was on the beach at the edge of the hotel) It was just one night, but I recommend asking the front desk to give you a room in the middle of ...

Prós: The food was really good and the staff extremely friendly.

Contras: Put 5 gallon jugs of water around for more pure drinking water options. The two bottles given in the room were not enough.

Prós: Very good resort, not as big as some of the other resorts along the coast between Cancun and Playa Del Carmen, nice pool area, nice restaurants very friendly staff

Contras: Nothing really to complain about...just a little thing would be the water pressure of the shower

Prós: We enjoyed everything about this hotel. The hotel campus is stunning. We stayed in an upstairs Palapa room which was beautiful. It was like staying in the jungle with a hammock on the porch. The staff...

Prós: hotel agradável, pessoal atenciosos, paisagismo agradavel

Prós: Staff very friendly, especially in the Fuego restaurant, which also was our favorite spot in this very nice resort. Very nice facilities in Mayan style.

Contras: Nothing

Prós: Beautiful property, extremely nice and friendly staff, rooms had big beds that were very very comfortable. Excellent food and drinks, choice of pools that were convenient to beach and restaurants, ...

Contras: Having free refrigerators would have been helpful

Prós: The pools , beach, restaurants

Contras: The girl in the reception she wasn't polite and not helpful at all, the rest of the staff were really nice

Prós: Amazing resort perfectly located in Playa del Carmen, two min from 5th street where all the shops/bars/restaurants are. We have been there 6 nights, and beside we had to change the room after ...

Contras: The staff at the reception need absolutely to take some Hotel Management courses! During the day some music comes from the public beach which is just beside but is not really a problem. To tip all ...

Prós: Lugar perfeito para as férias de um casal !!! Atendimento, acomodações, alimentação, lazer de primeira qualidade !!!

Contras: Queria ter ficado mais tempo !!!

Prós: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Contras: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Prós: Jungle animals, pool beach areas, specialty restaurants

Contras: Room was very small for 4 people. Was advertised on booking.com as a family room but clearly was not

Prós: Beach and pool accommodation. Food was great. Everything close

Contras: Reserved queen /king and assigned 2 doubles. Staff did accommodate the next day. Wonderiful staff

Prós: I loved the jungle on the property with different birds and animals; the beach, how everything is organized.

Contras: The room was too tight for 3 of us (and this is stated as a standard room for 4 people!), but it did not really irritate us, because we were not spending much time in there.

Prós: .The property is beautiful. the pictures did not do it justice. The nature makes it so peaceful. Small easy to get where you want to be . The staff was friendlily and helpful.

Contras: Need to leave property for nighttime entertainment. The shows were mediocre.

Contras: shows recreativos

Contras: No hot water for my shower. Complained twice. Still no warm- hot water

Prós: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Contras: Nothing I would change

Prós: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Contras: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Prós: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Contras: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Contras: General food quailty was not good. Lower than what we ared used to from hotels from the same category. We felt ourselves in a beton block in a city. No charm of tropical resort.

Prós: Super attentive service, very good restaurants, great spa. Spacious modern rooms, and great facilities - overall I loved my experience

Contras: The beach itself was not as good as expected

Prós: Restaurants were great. Food and service were terrific with the exception of the pool cafe (Sunset). Our servers always seemed disinterested and almost rude. Room and cleaning staff were great. ...

Contras: The area around the pool could have been cleaner. There were cigarette butts in the gardens and bits of garbage here and there. I know it is the guests that make this mess, but I have found other ...

Prós: Dinners excellent, Lunches good, breakfasts poor---consistently cold food. Dinners were as good as most upscale Chicago restaurants. Room was over the top with a swim up feature, hot tub, and ...

Contras: Breakfast is usually our favorite meal on vacation, consistently cold food. Beach was less than desirable. Entertainment could be improved.

Prós: Everything. Staff were the nicest. Restaurants were amazing. Overall best experience

Contras: Too many rules. Not the staff's fault. But found it annoying. Cancellations, schedules

Prós: É a terceira vez que estivemos no La Perla e adoramos esse Resort. Gostamos muito de tudo: restaurantes excelentes, premiados, acomodações fantásticas, equipe muito bem treinada, amáveis. Serviço all ...

Contras: Do tempo ter passado rápido demais...

Prós: Everything was great! Food was amazing and the staff was excellent. We had a blast-- WORTH EVERY DOLLAR!

Contras: They try to sell you a club package when you great there... the presentation eats up 1/2 a day, and is very unrealistic for normal folks. $31,000 down and $800/year maintenance... I'm not ...

Prós: The property is so amazingly beautiful and well laid out. The check in/out was very accommodating. Our flight home wasn't until 8:30PM and we were given a hospitality room to shower and ...

Contras: The wait staff in some of the restaurants was very poor and in a few very good. We don't like the idea of having to book our evening meal in advance. A library of used books should be kept for ...

Prós: There wasn't anything that stood out as amazing... especially for the price... food was alright, drinks weren't anything special, beach was small...

Contras: Traveling with a buddy and when checking in they didn't have any standard rooms with 2 beds available so had to upgrade to a 1 bd suite... they also had constant maintenance including jack hammering immediately adjacent to the restaurants at 8pm which was very loud and obnoxious.

Prós: Beautiful! Had the most amazing time! If you're thinking of booking.. Do it!! Best place!

Prós: This resort was amazing. The restaurants were great. The activities were fun and the service was like no other!

Contras: Advertising the night entertainment could be a little better!

Prós: Food and Drink amazing. Service amazing - just remember to bring some pesos as it is my understanding that staff are not paid amazingly well and deserve a reasonable tip for such great service

Contras: A little far from the centre (150 pesos/10 minute taxi/45 minute walk), but far enough away to be secluded

Prós: Location

Contras: Clean

Prós: Muito confortável!

Contras: O banheiro não tem porta!

Prós: Cama muito confortável e ótima localização!

Prós: Gostei de tudo. Café da manhã continental com várias opções de menu. Mesas ao ar livre num lindo pátio arborizado. Quarto amplo, camas ótimas, roupa de cama e travesseiros macios e cheirosos, bom ...

Contras: O banheiro é amplo, mas um pouco velho. Faltam ganchos ou cabideiros para pendurar a roupa e toalhas. Só havia um pequeno.

Prós: The room accommodations were great and the location is amazing. We love the pools at the hotel as well. Luis at the front desk is amazing and wants to help you have an awesome vacation so he goes ...

Prós: Quarto muito confortavel

Contras: Banheiro aberto e cafe da manha muito simples. Escadas para chegar aos quartos é ruim quando se esta com mala pesada.

Prós: Really liked the personal feel of the hotel. It's really well-located just off of the main 5th Ave. so ideal to wander out at any time to find a restaurant, go shopping or just wander around. ...

Prós: Very Cozy, good location

Contras: The bathroom doesn't have a door.

Prós: This place is really an oasis of peace and quitness in the heart of the touristy neighbourhood. We really loved our stay. Very nice personel and good breakfast!!

Prós: Café bom cama confortável

Contras: Recepcionistas pouco cordial

Prós: Beautiful and peaceful. Loved the onsite restaurant. An oasis in the middle of Playa. Almost tempted to never leave the property - almost!

Contras: Not a thing.

Prós: The two pools and grounds are very well landscaped. The restaurant food is top-notch. The hotel is a few steps away from the busy shopping area, 5th Avenue.

Prós: A infraestrutura do hotel é maravilhosa. O quarto era lindo e enorme. Banheiro enorme, chuveiro delicioso! Café da manhã delicioso e farto. A piscina na cobertura é super charmosa. Não é um hotel para...

Contras: Acho que o hotel poderia divulgar as taxas de resort que cobra além da diária. Esse valor só aparece quando você finaliza a compra aqui pelo booking.

Prós: Great location, best roof top pools and nice beach pools. Yo can use the installations of the Thompson beach hotel.

Contras: Maybe the noise of the street, but I finished to tired every night that didn't matter too much

Prós: the best hotel experience in my life,. the design of the hotel is Amazing but especially the staff(in particular Sinai and Nicole)who was super friendly and tried to help us in every way to give us ...

Contras: the beach is not really beautiful,but we used to go everyday in a different beach along the riviera maya with taxi especially xpu-ha and tulum

Prós: really nice hotel. this hotel is great and the rooms are nice and comfortable.

Contras: .the pool at the roof looks like really good attraction but turned out to be too small and a bit noisy

Prós: location, comfort, size of room, bathroom, staff, everything!

Contras: see through bathrooms not ideal for non couples lol

Prós: Staff were awesome and the whole facility was very nice. The location is excellent overall as the beach, shopping, restaurants are all right there. 5th is entertaining to walk down in the evenings. ...

Contras: It's a little noisy outside at night until around 11:30 or so. The rooms keep most of the noise out but for those that like extra quiet nights should bring earplugs. It's plent quiet by ...

Contras: A lot to work on.

Prós: Very modern; Loved the rooftop pool for night swimming; clean with great AC! Located centrally in Playa del Carmen! Also the mezcal tasting was fun!

Prós: Localização maravilhosa! Perto de bares, restaurantes, lojas, casas noturnas. Fácil de ir para Xcaret e outros parques da região. Recomendo o beach club Mamita's, que é possível ir a pé do hotel ...

Contras: Café da manhã delicioso, porém poderia ser incluso na estadia.

Prós: Everything about this hotel is welcoming from the decor to the staff

Contras: The drive from the airport to the hotel

Prós: Food was good. Overall staff was helpful.

Contras: Never got the welcome drink as booking.com promised. Hotel is EXTREMELY LOUD - also it is mostly bachelor and bachelorette parties.

Prós: Honestly, one of my favorite hotels so far. Exceeds expectations, i would choose it again without hesitation. Clean, fancy and elegant, fantastic rooms, great service, everbody is nice. Best location ...

Contras: More Party was needed

Prós: Check in was very easy, allowed us early check in, very accommodating in every way. Entertainment in the Lobby during the evening was outstanding. We really enjoyed having drinks before dinner ...

Contras: Our room was in the main building, which was great for the restaurants, but a very long walk to the pool area. It was in July and very hot, but, we knew Mexico would be hot in July. Would have ...

Prós: Very friendly staff from day one through thee last day. Problem was immigration lines in Denver on our way back

Contras: Pillows kept falling off the head end of the bed and were too soft

Prós: The overall resort experience. Staff was great. Food was excellent.

Contras: No turkey products for breakfast meats. Wild animals walking around freely. The best restaurants don't open til 6pm. Japanese restaurant is by reservation only.

Prós: Great resort with very friendly and attentive staff!

Contras: Photoshop pictures were really expensive

Prós: The location was superb and the staff were extremely professional and accommodating. We did not lift a single finger while on vacation. We will definitely be returning.

Prós: The staff were amazing and the restaurants were top notch. we spent 75% of our time there on the beach as it was clean and comfortable. the water was calgon on steroids. We gave up a 300 dollar ...

Contras: Steps to the main lobby and restaurants, twins escalators would be a major upgrade. 5 star quality coffee for a 5 star resort. that's a must. That's about it, stairs and coffee

Prós: The food is excellent, layout of the resort is super easy to navigate, staff is helpful and friendly, beach is beautiful. We were married here 3 years ago and love it.

Prós: Beach areas and pool areas are fabulous!! Good bar service around pools and beach area. Grounds well laid out and large open spaces... wildlife of iguanas, raccoons, and birds compete for guests ...

Contras: Outdoor Jacuzzis should have been heated at night, too cold :( to relax with partner Room service food quality could be upgraded some, marginal only & should be better at 5 star resort!!

Contras: Food

Prós: I liked the cleanliness of the entire property. I liked the attentiveness of the staff. I liked the shows. I liked the swim out room. I liked the spa. I liked the animals on the property. I liked...

Contras: I thought the bathroom in the swim out room could have a bit more privacy from my friend. I lost an expensive earring and had hoped it would be found.

Contras: Refeições estilo usa

Prós: Wonderful beach - great for swimming, walking, and running. Awesome food. Nice staff and wonderful people at the resort Drinks were great. Service awesome.

Contras: Tried to extend our stay and they wanted an exorbitant amount of money to do so, when we knew our room was empty. Not sure that is their fault, but we did love it so much that we really wanted to stay. Spa is expensive, but they do offer specials once you get there.

Prós: I have just returned from 8 wonderful nights at Catalonia Privileged Maroma. Our stay was wonderful. We were pampered like princes. The privileged guess made our stay very comfortable. In addition you...

Contras: What bothered me a bit is the cleanliness of the beach. The deckchairs were never cleaned. They should clean the chairs, tables and pass the rake under the palm trees. Also the machine to release ...

Prós: Staff was perfect. Everybody was helpful and friendly. Food was good. Pool and beach was great. Great place if you want to relax and enjoy your holiday. Extremely recommended for honeymoon.

Contras: Restaurants and terrace bar could be better.

Prós: Estar na categoria 'privilege' é a melhor opção na minha opinião. *Quarto*: A cama é maravilhosa, diversas opções de travesseiro, muitos mimos no quarto de itens e serviços, ar condicionado...

Contras: *Sinalização para chegar até o hotel*: Terrível! O hotel fica láááá no fundo de uma rua (é como se ele dividisse um terreno com outro hotel/posto de gasolina/conveniência), na pista da rodovia...

Prós: Restaurantes, praia, piscina, funcionários. Tudo foi ótimo

Contras: Em alguns dias o serviço de quarto não colocava sabonete nem trocava as toalhas, tive que pedir sabonete na recepção. As vezes vinha um carrinho com toalhas a noite, tirando o dia que iríamos voltar ...

Prós: O RECEPCAO DAS PESSOAS TE FAZ SENTIR EM CASA, LUGARES MUITO BEM PLANEJADOS E SEMPRE MUITO FACIL TUDO, BANHEIROS PRÓXIMOS E LIMPOS, AGUA SEMPRE FRESCA... COMIDA DE BOA QUALIDADE E SEMPRE NOVA, OS ...

Contras: NAO HA LUGAR PRIVADO PARA FUMANTES, ELES ESTÃO POR TODA A PARTE. MESMO TENDO ACOMODAÇÕES SUFICIENTES DE CADEIRAS NA PRAIA AS PESSOAS VÃO ANTES E MARCAM LUGARES FICANDO A CADEIRA COM UMA CAMISA A ...

Prós: This is our second time at this hotel and we absolutely love it! The vegetation around the property and the manicure gardens are absolute beautiful! But, I should admit that the new, huge, colorful ...

Contras: I did not like to huge new sign of 'Catalonia' on that beautiful beach. I think the rooms can have a little more decorations, like paintings on the walls, to make them more feel more ...

Prós: This was truly a wonderful resort.. for the price in such a beautiful location, we were very pleased. We have travelled all over the world and must say, the staff at Catalonia Maroma were seriously ...

Contras: The food could have been a bit better as far as variety.. it was alot of the same things as far as dinner and lunch sides daily.. good enough just not many choices for vegetarians. The bed was ...

Prós: The staff was extremely helpful. People are friendly, they are trying to do their best. Terrace restaurant is great. I strongly advise buying the privileged package. Bring few dollar bills and spread ...

Contras: Wifi was spotty, especially on the beach.

Prós: Gostei da praia

Contras: Não gostei das imposições feitas pelos atendentes dos restaurantes ...o atendimento na praia é Péssimo ... o atendente sempre diz não pra depois dizer sim ... no restaurante do Buffet e pra encerrar ...

Prós: Excelente conforto erefeições maravilhosas

Contras: O bar da praia é excelente, porém poderia oferecer petiscos

Prós: Food was great! Staff was friendly. Great place.

Contras: Nothing

Prós: The beach is beautiful and the resort grounds are just paradise. I came for New Years with my best friend. The beach is just perfect. the Staff has fun activities all day long-- from water ...

Contras: There wasn't really anything I disliked. Even the food was pretty good considering all-inclusive are notoriously sub par.

Prós: The private plunge pools were terrific and the accommodations were well-appointed. I could have moved in and stayed forever!

Contras: The food was mediocre at best and quite expensive for what it was. The restaurant staff were very friendly and helpful but slightly too attentive. The neighboring hotel played music late into the ...