Hotéis em Playa del Carmen

The location is fantastic. The staff was so friendly and accommodating. The rooms are clean and decorated nicely. For the money this hotel is absolutely a great great deal!! Because my wife and I stayed there last year and were responsible for five rooms this year's trip, based on our recommendation, it would have been nice to receive some sort of appreciation discount.

Architecture

Location is good, next block to 5th Ave. Design of Hotel's public area is very unique, modern and open. Staffs are friendly. Love love pool area, infinity pool, view is great! Public area is open and is in the middle, there's not enough privacy in your balcony. Most of the rooms are facing to lobby, cafe or bar. Room is very humit, because of poor design of bathroom. Beach is narrow and public.

The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change

The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

A equipe foi incrível. Serviço ótimo e personalizado de toda a equipe fez desta uma estadia excepcional. As instalações eram modernas, limpas e bem conservadas. O equipamento de atividades estava disponível e em bom estado e as áreas da praia/piscina eram limpas e confortáveis. A comida e bebidas eram em geral excelentes. A comida do bufê era típica do que você esperaria de um bufê de resort/hotel mas os restaurantes e bares à beira da piscina tinham ofertas excelentes. O bar La Rotonda tinha um ótimo sushi e serviço maravilhoso. O restaurante Los Murales era fenomenal. A comida era excelente e a equipe era atenciosa e agradável. Tive um problema com a minha reserva original, mas o departamento de serviço ao cliente do hotel foi capaz de resolvê-lo depois de algumas ligações. O WiFi não era dos melhores. O sinal era forte em torno do resort, mas a conexão às vezes era fraca. Quando conseguíamos conectar, as velocidades eram aceitáveis para e-mail e navegação limitada pela web. As banheiras são muito cool- mal mais quente do que a piscina em si.

Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

A piscina na cobertura é linda! Serviço excelente e simpático. Próximo ao centro, restaurantes e lojas. Adorei a nossa estadia no Cacao! Eu não gostei de ir embora! :)

The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.

The sargaso (algae) invading the beach and the ocean, Mosquitos .

pool, food...

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!