Hotéis em Playa del Carmen

Prós: Excelente equipe. Ótimos quartos. Adorei as bicicletas. A piscina e o spa privados eram incríveis...

Contras: A comida é cara. Os lugares para visitar fora do resort ficam um pouco mais distantes. A praia é pequena e tem uma enorme faixa de areia

Prós: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

Contras: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

Prós: The staff, food, hotel rooms, pool, beach

Contras: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

Prós: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

Contras: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

Prós: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

Contras: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

Prós: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

Prós: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

Prós: Rápido, cortês, ágil equipe. Vasta gama de restaurantes diferentes que eram todos excelentes. Quarto espaçoso, excelente serviço de quarto, serviço de arrumação muito bom. Todos eram simpáticos e prestativos.

Contras: Nada. Nós realmente não encontrei nada de que não gostei.

Prós: Serviço, comida, piscina, quartos.

Contras: O café é ruim. Suco de frutas para bebidas ruim.

Prós: Tudo

Contras: A única coisa que eu não gostei foi o café no café da manhã. Os cafés em outros restaurantes foram ótimos. Eu realmente gostei de tudo.

Prós: Staff and the speciality resturants, beach.

Contras: The smell and dampness of the room was awful.

Prós: Romantic atmosphere, wonderful whirlpool bath tub big enough for 2, fun bartenders, gorgeous beach very clean, food was great

Contras: No honeymoon extras or upgrades available, nonalcoholic drinks served on the beach you must request alcoholic ones, was offered weed and other drugs over 15 times from 'cigar sellers' very annoying!!!, had to wake up early to make reservations

Prós: The staff and the beach the lobby and chandelier

Contras: The bathroom size for the toilet and the bed was damp

Prós: Excellent hotel, staff was very attentive. Loved everything about it.

Contras: Bathroom configuration was very small and not practical for normal use. Literally your knees were touching the door when you would sit on the toilet. Not sure if all the toilets were configured this way. Ours was, my daughter's room was not.

Prós: THE STAFF! The staff here is outstanding - they're so prompt and polite with service. HIGHLY recommend for this reason alone. Our room was gorgeous, cleaned daily and what lovely accommodations and entertainment.

Contras: Our wireless didn't work in our room for most of the trip, but it wasn't a big deal - worked fine in the lobby.

Prós: The shower, food, and the customer service is one you could expect if you were royalty

Contras: the bed was a little bit on the harder side than I liked, but other than that NOTHING to complain about.

Prós: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.

Contras: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.

Prós: Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.

Prós: Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!

Contras: Low pressure showers, noisy neighborhood bar every night with the boom, boom

Prós: Excelente localização, layout único, bom restaurante

Contras: Chão sujo, manchas na edredão, chuveiro vazando

Prós: Quartos limpos, com boas instalações. Sem TV ou máquina de café, etc Praia, opções de restaurante e spa eram muito bons. A equipe foi excelente .... e eu quero dizer em frente ao passar. Simplesmente incrível.

Contras: Quartos, instalações, localização, pessoal e isolada praia. Eu gostei muito, já reservado outra viagem no início de 2017. A localização central para Playa Del Carmen foi especialmente apreciado.

Prós: O resort e todos os trabalhadores foram excepcionais. José Luis e do nascer / grill sunset foram fenomenais