hotéis em Playa del Carmen

Prós: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Contras: Nothing, it was absolutely perfect

Contras: O sargaso (algas) invadindo a praia e para o oceano, mosquitos.

Prós: Piscina, comida ...

Prós: O serviço e a equipe sorridente foram incomparáveis! Rápido, eficiente e amigável. A comida era deliciosa e quase bonita demais para comer. Tudo foi exemplar

Contras: Nada que não tenha gostado

Prós: The property was clean and well kept. The views are spectacular.

Contras: There was nothing not to like!

Prós: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.

Contras: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.

Prós: The service was outstanding

Contras: Nothing

Prós: Os restaurantes a lá carte são excelentes, decoração maravilhosas e comidas também ! Nota 10 . É o grande diferencial do hotel .

Contras: Fiquei na parte da frentes, sim eles têm duas partes bem distintas . A parte frente tem uma decoração quase cafona , a piscina não é aquecida s fica bem de frente para o mar , levando muito vento . Não existe espaços de interesse, estar ... bem diferente do outro bloco do hotel , mais novo e muito bem decorado ! Os espaços são lindíssimos . Esse hotel cobra o dobro da maioria doa outros hotéis da região , que são excelentes. Não vale a diária . Meu conselho : fique em melhores hotéis , pague a metade do valor e vá aos restaurantes, eles recebam passantes !

Prós: Beautiful surroundings, everything was excellent. Very clean and well maintained.

Contras: None

Prós: Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !

Contras: Would have preferred more beach entertainment and possibly a nightly buffet. Would have also liked to see more local entertainment.

Prós: Food was great. Room and accommodations fantastic .

Contras: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests

Prós: Excelente equipe. Ótimos quartos. Adorei as bicicletas. A piscina e o spa privados eram incríveis...

Contras: A comida é cara. Os lugares para visitar fora do resort ficam um pouco mais distantes. A praia é pequena e tem uma enorme faixa de areia

Prós: Hotel maravilhoso, absolutamente perfeito. Restaurantes ótimos. Apartamento perfeito! Não tenho o que reclamar

Prós: Everything about this resort was amazing and exceeding our expectations. We will be back.

Prós: Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.

Contras: Only 1 thing: The villa pool could have been cleaner.

Prós: we like the beach

Contras: The foods was slow and expensive

Prós: Melhor hotel que já fiquei hospedada. Serviço impecável, toda hora tinha alguém para atender, não se via uma mesa suja, ou um copo fora do lugar, foram extremamente atenciosos com a gente. Na piscina da praia tinha um garçom que chamava Marcos e foi super atencioso todos os dias. Os restaurantes do hotel muito bons, comida excelente. Alem da villa ser maravilhosa, quarto espetacular, closet e banheiro perfeitos. Realmente valeu cada centavo. Foi uma excelente experiencia.

Prós: Everything but prices for food. All inclusive me next time.

Contras: 15 dollar tacos was a stretch. I rush there were more food options locally available.

Prós: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.

Contras: Prices of the restaurants were quite pricey and the food wasn’t really worth it.

Prós: Great service

Contras: It’s not as clean as an American would come to expect from a hotel...

Prós: Every thing

Contras: The prices for the food

Prós: Muito legal, muito limpo, equipe muito profissional. Apartamentos grandes com tudo o que você precisa, incluindo máquina de lavar / secadora de roupa.

Prós: De tudo! Super confortável e muito bem localizado!

Prós: The hotel was in a good position- easy to walk to the beach & center & a few local restaurants nearby ! The staff were friendly & polite - the room very comfortable - lovely day spent at beach club - Martina & not to expensive!

Prós: Funcionários muito atenciosos, quarto bastante confortável com uma ducha top!!! A Localização é boa, tranquilo para se ir a pé para a 5 avenida.

Contras: Nada

Contras: Localização um pouco afastada dos restaurantes e com entorno bem feio. Não é nada agradável andar a pé à noite.

Prós: Staff we very friendly and accommodating. Perfect location. Highly recommend staying here. Awesome taco shops right across the street

Prós: Location was awesome, just a little off 5' Ave so quieter but very accessible to beaches, restaurants on 5' and 10'. Very safe. Easy for taxis to locate. Room size was large! Central AC / toilet / shower facilities very good (sometimes iffy in 'boutique' hotels in Mexico, I've found). Decor was very clean and modern and furniture comfortable and kitchen stocked. Rooftop pool space was lovely and had great cabanas, so we hung out on the roof often just to relax, as well as on our balcony. The WiFi was great and it was nice having Netflix on the TV. Courtesy showers and changing room for use after check out (we had a later flight) was such a perk. The staff are very kind and so helpful and assisted us many times from printing tickets to arranging taxis to sending up a bottle of champagne for our anniversary.

Contras: Facts and preferences, rather than complaints: Only applicable in winter, but no hot tub or heating in pool, just FYI. Water from the tap isn't potable and is filled as you need it by staff into a kind of small glass bottle for your fridge which worked adequately for us but in summer, or with more than 1-2 people I think it would be nice to have a large 5 gallon dispenser in each room or perhaps more of the small (0.5? or 1?) bottles stored at a time in the fridge. We like French Press coffee but in a pinch I would have liked a microwavable Pyrex to heat water in so I didn't have to bother with the stove.

Prós: This hotel was such a nice surpise for us. It is close to Quinta Avenida but at the end of it and this makes the area more quiet. It is a beautiful new hotel, very clean, modern and the rooms have everything that you need (very comfortable beds!). The front desk is excellent and knowledgeable plus willing to provide with lots of insights. Greetings to Jaki and Elva! The rooftop pool is such a nice area for relaxing after a long day. They can provide daily, for free, towels for the pool or beach. The beach is near but crowded and noisy. We spent two afternoons at Kool Beach where we payed 900 pesos for two (from this money you can order food and drinks). If you need something more quiet take a taxi or a bike and go to Playa Esmeralda, it is very near, around 3 km. The water is calmer, cleaner, you can find facilities there or you can bring your own umbrella etc.

Prós: Hotel estilo apart hotel “cheirando a novo”. Possui amplas acomodações e muito confortável. Localização muito boa! Perto da 5 avenida, é possível ir caminhando tranquilamente, mas longe do fervo. Perfeito para descansar depois dos passeios e festas pq fica numa região silenciosa. Adorei tudo! Funcionários muito simpáticos e prestativos.

Prós: The service is great and the staff is so friendly and helpful. The hotel is exceptionally clean and it was a pleasure to stay here. The location is great, close to the beach but a bit outside of the tourist area so there are a lot of good local restaurants around.

Contras: The swimming pool is quite small but you don’t really need it with the beach being so close.

Prós: Just a block from the quieter (north) end of 5th Avenue and still relatively local area. We had lovely top floor apartment. Building is new. Nicely done out. Very helpful concierges.

Contras: Nothing really. Rooftop ‘pool’ is tiny. No hotel parking. Parking on street was easy but you need (lots of!) coins. Would be helpful if concierge could provide change. Otherwise a very positive stay.

Prós: The Newport House is hands down our favorite place to stay in Playa! The staff is so kind and helpful! The rooms are immaculate and so comfortable! The rooftop area is so relaxing and beautiful, it’s a little sanctuary!

Contras: Nothing! It’s incredible!

Prós: As instalações são muitos boas, tudo funcionava, o apartamento é bem equipado. A localização é excelente, há 2 quadras da 5a avenida, principal ponto de compras e lazer no centro da cidade. O pessoal foi muito educado e atencioso, nos ajudaram com taxi e van, deram dicas de restaurante e facilitaram o check-out ficando com as malas até de noite. Muito recomendado!

Contras: O apartamento tinha muita poeira no chão no momento do check-in.

Prós: Hotel is amazing. Very much recommended. Staff and stay. Breakfast is great! If you have an auto rental even better because staff can recommend you places to visit near by. Second time staying. Also they release turtles they keep when are born.

Contras: The problem of seaweed in the beaches! The cusine suppose to have an international standard

Prós: Outstanding service, from reception to restaurant, beach service and spa. Perfect. Very good food and breakfast, beautiful beach, very good spa, with sauna and steam. The building and rooms are not new, but are very well kept and clean. Beautiful gardens.

Contras: It is difficult to find a problem in this hotel. Perhaps the room could be more modern, in terms of appliances (TV, coffee maker), and in our bathroom there was a shelf in the bathroom where I am my companion hit our heads. Pools near the beach are a must in beach hotels, and the pools at this hotel are in the inside gardens. But none of this problems would taint the fact this hotel is outstanding.

Prós: The bed was very comfortable and there were so many amazing animals around!

Contras: It’s a perfect resort. For me the only downside would be the mosquitos ... I would like to return in a different time of the year. (Avoid the raining/mosquito season!!!)

Prós: It was amazing, beautiful hotel, very relaxing, service is excellent.All staff are so good, can't fault it, wish it was closer to go to.

Contras: If I was being really picky, more specials on the menus.

Prós: Atendimento excepcional desde antes da chegada quando mandaram um e-mail solicitando informações para agilizar o check in. Quarto super confortável com ambientação aconchegante e a decoração combina com o local. O serviço de atendimento de praia e piscina discreto e atencioso. Numa das noites houve um jantar mexicano temático onde pudemos experimentar diversos pratos locais. Café da manhã delicioso com suco fresco, frutas cortadas, cesta de 'boulangerie' e 7-8 opções de pratos quentes, tudo trazido a mesa. Cardápio de almoço com pratos típicos no capricho.

Contras: A salada Cesar foi decepcionante, acho que eram 9 ou 10 folhas de alface e alguns croutons.

Prós: Beautiful property and views that was very well kept and clean. It’s a boutique hotel so there aren’t a lot of rooms but there was a lot of staff and everyone remembered your name and always made sure you had everything that you needed. The food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from Tia Dahlia. The lunch menu at Freddy’s was SO good but also could be very pricey as were the drinks. The spa was gorgeous and morning yoga with Blanca was wonderful, be sure to sign up beforehand though as she has only 7 spots in the jungle-views studio. Lovely pools, you could end up with one all to yourself and the staff walking around giving you a variety of complimentary small treats all day or if you wanted to order drinks and/or food there was always someone available to bring it to you.

Contras: The original room we were given, although we paid for a Deluxe Ocean View room, was so small we were practically climbing over each other just to walk around the bed which dominated the small space(see first picture). The rooms are by no way cheap and we definitely didn’t feel like we got what we paid for. Luckily when we talked to hospitality we expressed how misled we felt with what we got and what was pictured on the website that they showed us 2 other rooms to choose from and we moved into one that looked almost identical to what was advertised on the website(second picture). We didn’t get the optional meal plan and likely we should’ve because you could easily spend more than the $150/pp per day cost for that plan on food and drinks here. Drinks were mostly $15-20 each unless you were drinking beer. If you’re looking for an all-inclusive non-stop party this is not the place. This hotel caters to customers that want to pay premium prices and have a private, quiet stay that has high quality food, even if it’s 2-3’s the price it should be. It’s a luxury experience but it’s in no way a deal for your money.

Prós: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .

Contras: Food was excellent . The provided cooking classes are super nice

Prós: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.

Contras: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.

Prós: Muitas atividades, comida excelente, funcionários divertidos e bebidas para adultos

Contras: Teria sido bom ter um café bar.

Prós: Rápido, cortês, ágil equipe. Vasta gama de restaurantes diferentes que eram todos excelentes. Quarto espaçoso, excelente serviço de quarto, serviço de arrumação muito bom. Todos eram simpáticos e prestativos.

Contras: Nada. Nós realmente não encontrei nada de que não gostei.

Prós: Serviço, comida, piscina, quartos.

Contras: O café é ruim. Suco de frutas para bebidas ruim.

Prós: Tudo

Contras: A única coisa que eu não gostei foi o café no café da manhã. Os cafés em outros restaurantes foram ótimos. Eu realmente gostei de tudo.

Prós: Um lugar perfeito para umas férias românticas! As suítes são maravilhosas, as piscinas são bonitas, os jardins são espetaculares e a praia é limpa e bonita. A praia em que o lugar fica é linda, calma e tem água quente com a vida marinha nadando com você. A atmosfera é muito romântica, e foi perfeita para a nossa lua de mel.

Prós: Restaurantes para o jantar sao bons! Piscina legal

Contras: Café da manhã ruim, quarto quente!

Prós: Restaurantes e comida no geral são muito bons. Resort com uma estrutura fantástica, área verde, piscinas e uma praia tranquila. Boa seleção de bebidas.

Contras: Cerveja e chopp deveriam ser mais gelados principalmente nos bares da piscina principal e praia.

Prós: Practically perfect piece of paradise

Prós: The resort was beyond fantastic!! There was an area for "privileged" I felt we were all VERY privileged just to be there. The food was amazing. The staff was outstanding. The morning yoga instructor was extremely kind and Daniels was the best water bike instructor you could get!

Contras: The only odd thing was the last night they didn't leave us water in our room to drink but it was easily available at the bar by the beach so we just took an evening stroll to grab some.

Prós: Beautifully maintained! Wonderful friendly employees!!

Prós: Absolutely loved our trip! The staff was extremely helpful, the room very clean, and the food surprisingly good for an all-inclusive.

Contras: Unfortunately, due to the wind we did not get to spend as much time on the beach as we would have liked, but no fault of the resort!

Prós: Clean. Spacious. Staff was so nice and helpful. Very tropical feeling. A lot of trees and plants and flowers. Night entertainment was great. Plenty of bars. Pools were very nice too.

Contras: Food was average. Air conditioning wasn’t the coldest.

Prós: The facility was clean, the staff was extremely friendly and helpful, the food was fantastic. The stretch of beach at this property was the best along this strip. The mattress was good! Highly recommend!

Contras: The room we were in could use a bit of a refresher. The couch was a bit stained and worn.

Prós: The beds were very comfortable Staff were friendly professional and courteous Everywhere was scrupulously clean Food was beautifully presented and very tasty The yoga was very good

Contras: Unfortunately the designated quiet pool area was regularly spoiled by people being very loud and playing their own music despite noticed in the room and by the pool

Prós: The beach!

Contras: The inability to get even a snack not in a sit down restaurant (except room service). No food service at pool or beach.

Prós: Clean room. Friendly staff\

Contras: Food wasn't that great.

Prós: A equipe era incrível! O resort era impecável, eles tinham atividades. Comidas e bebidas boas sempre que você quiser.

Prós: Amei a paisagem com deixar as coisas naturais & os animais. Piscina foi incrível, bela praia e amigável equipe. Al uma carte restaurantes foram bons.

Contras: Buffet de alimentos em geral não eram nada de especial. O sobremesas foram muito mas sem sabor. Apenas o sorvete era bom.

Prós: Localização, funcionários e instalações foram maravilhosos. O único ponto negativo foi que os preços do spa eram altos demais. Também seria bom se o serviço de quarto fosse oferecido para o café-da-manhã.

Contras: Serviço de quarto não oferecido no café da manhã. Também não gostei do fato de que tivemos que pagar extra quando chegamos para obter quartos conectados.

Prós: The territory with all the animals, birds and jungles is amazing. The food and restaurants (including main buffet) are really great. Interesting entertainment in the evening. Cocktails are delicious.

Contras: Rooms are too simple for such a beautiful hotel.

Prós: What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

Contras: There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

Contras: The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.

Prós: The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

Contras: The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

Prós: Além de lindo o hotel nos coloca em contato direto com a natureza. São plantas, árvores, quedas d´água, animais, pássaros por todo o hotel. Ficamos encantadas com toda a beleza que pudemos desfrutar. Acomodações ótimas, comida deliciosa. Só a praia que deixou a desejar. Talvez seja a época do ano, Agosto, mas a quantidade de algas não permitiu entrar no mar.

Contras: Houve uma certa dificuldade em reservar os restaurantes para o jantar. O mediterrâneo foi bem abaixo das expectativas.

Prós: Staff very interactive and nice. Love all the wildlife

Contras: Bed was very hard

Prós: The staff was very friendly and accommodating

Prós: The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

Contras: I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

Prós: A propriedade é grande e incrível. Os canais tornam este lugar muito especial. Os funcionários são de primeira. Artigos de toalete são divinos. Ter pranchas de paddle e são um grande bônus.

Contras: Sem bicicletas o suficiente.

Prós: O acesso a bicicletas para todos os hóspedes do hotel foi uma ótima maneira de se deslocar.

Prós: Localização, cama, praia e piscinas

Contras: Faltou toalha na praia e espaço pois o hotel estava lotado

Prós: In general , the stay was good , the people in the service was excellent

Contras: Achei o custo benefício ruim. Cardápio dos restaurantes bastante limitado. Serviço de garçons muito ruins. Serviço na praia deixou bastante a desejar - constantemente faltavam toalhas, funcionários demoravam muito para atender e todo pedido era necessário refazer no mínimo 2 vezes pois os funcionários esqueciam.

Prós: Everything it was beautiful

Prós: É confortável e silencioso. Bom para dormir.

Contras: É um hotel para quem joga golfe.No meu caso,que fui á passeio por Playa del Carmem,não é um hotel prático por ser muito grande e caro.

Prós: The property was gorgeous. The pools were huge and the beach was incredible. The food was very good. It was expensive but was worth the price. The kids club was great and the boat rides were so fun. I can’t wait to go back.

Prós: É silencioso,tranqüilo. As pessoas são gentis.

Contras: É tudo muito longe dentro do hotel.A praia,os restaurantes. Para mim que queria conhecer a área em volta,ficava tudo muito lento.Acho caro para o que é É bom,mas não é um super hotel.

Prós: Service

Contras: All prices in US dollars- we are from Canada

Prós: Everything was great. The only complain , why do you have to use a picture like the one in Celebraciones in the last page to show that everybody is welcome? Accept anybody but do not advertised like that. There are still children That can’t understand those things and many adults too, so, RESPECT them.

Contras: What I told you before!

Contras: A casa mais limpa ROUBOU dinheiro !!!

Prós: Location, staff and pool.also good breakfast!

Contras: To be perfect needs only a gym / fitness room

Prós: Adorei, tudo muito organizado, pessoal super simpático e prestável. Pequeno almoço muito variado.

Contras: sem comentários

Prós: Eu e meu marido nos hospedamos por 6 dias. Gostei muito da localização. Os quartos são bons e o atendimento de todos os funcionários é excelente. A área da piscina é muito boa, as espreguiçadeiras são entoalhadas, o que deixa muito confortável.

Contras: Área da piscina

Prós: The location is the best thing about it. The breakfast is great. The staff is very friendly. The pool and Jacuzzi are awesome

Contras: The whole resort needs an update. Not at all modern, the kyes are not magnetic, the design is a little old. The bed was horrible. I usually don’t have any issues with mattresses but my sleep was very light due to the poor quality of the mattress. Back pain. Coffee at the breakfast was so-so

Prós: Not that good,

Contras: Breakfast

Prós: Gostamos da localização. Perto da 5 avenida e Coco Bongo.

Contras: Eramos 3 pessoas, mas me parece que o hotel está preparado apenas para casais. Ficamos muito tristes quando voltamos tarde de um dia de passeios e o quarto não estava limpo e arrumado. Não recebemos nem desculpas pelo descaso e ainda perguntaram se nós queríamos que limpassem o quarto. Funcionários pouco cordiais.

Prós: A localização é maravilhosa! Fica próximo de tudo!

Prós: Pool,close to fifth,bed comfy,

Contras: Cockroach in drawer, bugs in bathroom, no one told us about omelet bar, people putting towels on chairs then not coming,loud music at night

Prós: The common facilities are great (swimming pool, spa), The hotel proposes well organised excursions and the staff is very nice and helpful. The hotel also offers a nice spa experiences

Contras: Our room was not modern as the rest of the property and the cleaning staff throw our personal stuff away. They recognised the mistake and apologised but it is anyway quite disappointing.

Prós: Location and pool area.

Contras: The bathroom and specially the shower are a bit old

Prós: Very relaxing

Contras: Nothing

Prós: The staff, the spa treatment

Contras: The food at breakfast

Prós: A equipe foi super amigável

Contras: Processo de check-out

Prós: Ficar no Casitas é sempre incrível!!!!!

Contras: Pare de empurrar os complementos.

Prós: Pros - beautiful property, lush, exceptional landscaping - Everything opens up to beach, they do a nice job of clearing seaweed from the beach - Rooms very nice- outdoor shower, indoor jacuzzi, outdoor pool - Food better than most all inclusive, but not “gourmet” - Food and service at generations restaurant Haab was excellent - Fuentes was great- both food, experience and service - Bali bed experience was great, provided level of service we were looking for throughout the entire trip - Good wi-fi service all over the property

Contras: Cons - Majority of service we experienced was disappointing, below what we were used to from royal service at another resort- we had great service from bartender at our pool, Butler at Bali bed, but majority of all other service was very disappointing. Casita service is dismal compared to “upgraded” service level at other resorts. - General Lack of consistency - Drinks average- if you want a good drink, you have to tell bartender make it a double, the type of liquor you want or you get well, and they use this super sweet mix (tastes like artificial sweet) in many of their mixes. I requested all my drinks with out it. - Beautiful landscape, but marketing posters, signs, everywhere. Really detracts from the natural beauty. - 24/7 room service menu is limited - Can’t order food or eat by pool. Only “snacks”- pretzels, pub mix, and spicy nuts. With amount of drinking going on, could use something more substantial. Issues - first impressions- guy taking us to check in stops to pick up couple checking out, took long time, why couldn’t he pick them up on way back? - Butler not onsite at 4:15pm when we arrived, next day he claimed he had stayed late, past 5pm - Majority of meals had issues- Rincon was out of grilled shrimp for entree and tried to sub these tiny cocktail shrimp. The chicken was undercooked at pizza cabana. No chicken on chicken chilaiquiles at Santa Fe. - The wait for food at all restaurants is long, too long. Sure it’s all inclusive, but when you realize you didn’t order enough, and have to wait 40 min to get more, you give up. -Wine must be stored incorrectly in heat, $55 Kendal Jackson tasted like syrup. - Staff was always selling, pushed hard for us to attend time share session. Told us session would be an hour, took 2.5 hrs. We did not come on vacation to feel like we walked out of a car dealership. - When we departed, concierge supposedly ordered golf cart to take us to check out, it never came, after 25 min we started walking.

Prós: Absolutley loved everything about this resort. We spent our honeymoon there and it was perfect! The food was excellent, the staff fantastic and our room (casita) exceeded all our expectations. We'll surely return, when in Mexico.

Prós: Room was next to construction. I complained and was switched within 24 hours with complimentary couples massages.

Prós: Food exceptional and staff amazing.

Contras: Absolutely nothing. Just love this place.

Prós: Loved the Casitas location - convenient to the airport yet quiet. Grounds well maintained. Staff were all very pleasant. Food was the best I've had at an all inclusive. Greenhouse and focus on local foods a plus.

Contras: Room could have used a lot more lighting - had to use my phone flashlight to find items in my suitcase. For a place that sells itself as "Gourmet All-Inclusive" cocktail and beer selection (only two beers to choose from) could have been better.

Prós: Nenhum miúdos! As reservas não foram necessárias em nenhum dos restaurantes (exceto japonês). A comida era ótima.

Contras: Não há porta de banheiro exterior. Apenas uma divisória de vidro que separa wc / chuveiro da área do lavatório. Nenhum espelho de comprimento total. Apenas o espelho no banheiro sobre a pia, com pouca iluminação. Precisa de mais cadeiras por áreas de piscina.

Prós: Dive school is an awesome facility. Great upkeep and cleanliness. Staff is helpful and friendly. El charro, the mexican grill restaurant is awesome and very underrated. I would go there over the buffet.

Contras: Buffet was OK. I expected more quality and finesse in taste. Dishes were not innovative. Also, there was a LOT of bias in how they seated guests, if you know what I mean. The sales staff for membership was a tiny bit annoying for me personally. My husband didn’t find it bothersome. I suggest don’t waste 90 mins of your vacation for the sales orientation. Spa is exorbitantly priced. It lacks the luxury feel for the prices they charge.

Prós: The staff is oustanding, suoer helpful and resourceful, extremely well mannered and always attentivw to the guests needs. In all areas of the hotel staff is excellent.

Contras: All rooms are the same and the only difference they have in the higher categories is some more toiletries and a wine (quite bad) in the room It is an old structure. With some refurbishing it could reach the status it purports

Prós: Overall a great resort, excellent facilities, good drinks, and very good food options - from buffet to a la carte restaurants, all were top notch!

Contras: Towels used to reserve sunbeds in the morning. Every single morning the vast majority of sunbeds had towels on them, with people coming back only after 1-2-3 hours. Although the hotel mentioned this is not accepted - they do absolutely nothing to stop this behaviour.

Prós: Everyone working there was amazing and the food was excellent.

Contras: My only concern was doe Times the restaurants and lobby were hot. Central air would help in some locations. The rooms were always comfortable but the restaurants, gym and common spaces had poor air circulation.

Prós: Staff work hard to make your trip a really good one.

Prós: The staff was exceptional especially at the Privilege desk. The SPA staff was also terrific as were its facilities. The landscaping was beautiful.

Contras: The reception area step-downs/ups are dangerous, especially for seniors. Canopy loungers at Privilege beach in need of upgrading. Booked King bed, but was given small room w/ double beds. Room was changed but repacking was inconvenient.

Prós: Adults only, food, service was great.

Contras: Everything was good!

Prós: Quarto confortável, sempre limpo, toalhas trocadas diariamente e bebidas reabastecidas. Boas opções de refeições e atendimento gentil de toda equipe.

Contras: Única coisa que deixou a desejar para nós foi a questão das bebidas. Drinks que experimentamos a base de muito xarope, vinho disponível que não agradou nosso paladar e o mesmo com a espumante. Mas isso é questão de gosto também.

Prós: Boa alimentação e funcionários muito atenciosos e educados.

Contras: Pouca area de praia útil disponível para o hotel

Prós: Privilege room and service worth it. Lovey well stocked room, comfortable bed. The grounds and wildlife were amazing. The food is first class. Lovely pool. Well kept beach.

Contras: Occasionally it appeared that some drinks service staff had too much stress due to not enough of them. But the hotel got so much right.

Prós: The room was excellent and the staff in the restaurants were really good

Contras: The pool waiters didn’t come around very often and even if they did didn’t always offer a drink. Upon checking out the bell boys watched me struggle getting my two bags into a taxi without offering to help

Prós: Excelente localização, layout único, bom restaurante

Contras: Chão sujo, manchas na edredão, chuveiro vazando

Prós: Quartos limpos, com boas instalações. Sem TV ou máquina de café, etc Praia, opções de restaurante e spa eram muito bons. A equipe foi excelente .... e eu quero dizer em frente ao passar. Simplesmente incrível.

Contras: Quartos, instalações, localização, pessoal e isolada praia. Eu gostei muito, já reservado outra viagem no início de 2017. A localização central para Playa Del Carmen foi especialmente apreciado.

Prós: equipe do restaurante, localização, café-da-manhã, varandas, relaxamento, com certeza recomendo!

Contras: Chuveiro com pressão baixa, bar barulhento ao lado todas as noites com um bum bum bum

Prós: The location is good but the beach around the hotel is super crowded. The dinner was also okay.

Contras: The rooms felt very outdated and not very clean... even if they are clean they don't look like they are. Breakfast selection could be much better and I had a feeling the bread was 2 days old...!? They charged me for cappuccino at breakfast as the waiter was not so kind to tell me upfront that only the coffee at the intercontinental bar is free of charge!? How guest friendly is that!? If you get heavy rain like we did in the evening expect tons of humidity in your room. It is also not very convenient to move around the resort if it is raining as this is like camping village. It was raining during our dinner and the roof in the restaurant was leaking a bit so I had quite a few drops on me... If you are traveling by car you will have to pay for the parking on the public street in front of the resort. Our ocean view room on the first floor and in the second row was not what we expected as the view was very limited... it is more like partial ocean view! I am pretty sure I forgot something but it is as it is.... 400 USD is definitely WAY overpriced for such room and 4-star service, even half price would be questionable!!! All our stays in Riviera Maya were better and they cost less!!

Prós: the staff was absolutely stunning, food was really good as well + the portions were enormous! Very nice pools and great location for going out. Literally 5 mins walking from 5th Ave. We also appretiate mosquitos protection repelents inside the room!

Contras: Beach is semi private which we did not like. Too many people sitting nearby you especially during the weekend.

Prós: cafe da manhã

Contras: chuveiro horrivel e fraco a agua

Prós: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Contras: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Prós: very nice property

Contras: Extra costs that weren't explained well on booking

Prós: Da atenção e carinho dos funcionários, localização e café da manhã.

Contras: No parking, no refrigerator, spa was outrageously expensive.

Prós: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Contras: In room refrigerators would be nice to have.

Prós: Juan Carlos at Concierge and Naya at the restaurant (Cocina) were just outstanding, the extra mile is their day by day.

Prós: The location is perfect, the feeling of a private oasis within a busy tourist locality is unprecedented and the facilities make you feel like you’re on a Caribbean island without feeling as if you were in a massive resort. Truly a paradise.

Contras: Do chuveiro

Prós: Um lugar muito agradável. Tranquilo, boa comida, boas instalações e funcionários muito simpáticos.

Contras: Os preços de comida e bebida eram muito elevados, em torno de 8x mais que restaurantes de fora do hotel.