Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Very nice and relaxing! All the outlets in our rooms did not work well.
Eu gostei do nosso quarto. Eles realmente atualizaram o quarto. Do deluxe à suíte júnior. Eu não gostei do pessoal. Todos pareciam sobrecarregados e espalhados. Eles não sabem se comunicar em inglês ... terrível em Espanhol também. Isso com certeza foi decepcionante.
Disponibilidade e simpatia do pessoal.Optimos bares e restaurantes com alimentos muito bons,quer em qualidade como em variedade.Bom SPA e ginasio.
Everything: spa, room, the quality of the service, the welcome and friendliness of the staff a bit far from the beach
Great place to stay on a budget...Hotel is 10 year old...Hotel room was fine, but dont stay in room 311-1...Next to water pump which makes a loud noise and can disturb your sleep...If you plan on going into town it is a 20 minute walk or take a cab for around $5...The spa looks like it has not been maintained very well...The restaurant attached to the spa is closed....The jacuzzi doesn't work very well...but the steam and sauna work very well and are nice...The place overall is very safe and quiet and right on the golf course...If you can put up with things that aren't perfect and service a little less than desire...This can be a great place to stay on the cheap if you just need a place to relax...Just don't expect 4 or 5 star service...
The hotel is located away from the city & the beach. The only transportation way is to use a taxi. For golf it is maybe excellent. 3 of 6 days of our stay was the pool unusable for cleaning. Walking to the city took about 40 minutes....
Location-friendly staff Internet- breakfast-room insulation- ask first before you do anything
Very good breakfast, very nice swimming pool. For 40 euros a very good choise. It is half hour walking (in nice surrounding) to the center. For us no problem, but it maybe for other people this may be a disadvantage. There is no service of food and drinks after 3 o'clock PM, but 10 minutes walking from the hotel you ' ll find restaurants ( and an OXXO), so that was no problem for us, but it maybe for other people.
Excellent service and friendliness of staff Beach access wasn't in walking distance.
The Hotel has a nice look and an amazing pyramid on the entrance. However the pyramid is the SPA not the hotel. Breakfast is good. My room was very comfortable with a tub on it There was a wet smell on the room, we asked for a 2 double bed room and they gave us a queen bed room (we are traveling with a baby). In the last night we lost the hot water and I called the receptionist to complain. After 2 hours no return and I decided to walk for it. The receptionist suggested us to shower the baby next morning... freaky, huh? By the way, baby was full of sun lotion. Anyway, we recommend this hotel however it was below our expectation
The architecture of a "Hacienda" style hotel made it seem quaint and inviting. Breaskfast food was made to order or buffet style and delicious. Filthy dirty floors in the hotel room; no clock(took 6 calls and 3 days before we received one that didn't work and then one that worked); no top sheet on your bed; stained towels; stained bed comforters; hairdryer didn't work; ants on the table where you eat by the pool; over 100 small tiles missing on the pool floor; waterfall doesn't work; building is need of repairs; very thin walls; slow guest services; toilet seat didn't fit; needed to hold toilet handle down to flush;
The location, the staff and the quei nature of the place. No bar facilities after 1500.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change
The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
A equipe era incrível! O resort era impecável, eles tinham atividades. Comidas e bebidas boas sempre que você quiser.
Localização, funcionários e instalações foram maravilhosos. O único ponto negativo foi que os preços do spa eram altos demais. Também seria bom se o serviço de quarto fosse oferecido para o café-da-manhã. Serviço de quarto não oferecido no café da manhã. Também não gostei do fato de que tivemos que pagar extra quando chegamos para obter quartos conectados.
Amei a paisagem com deixar as coisas naturais & os animais. Piscina foi incrível, bela praia e amigável equipe. Al uma carte restaurantes foram bons. Buffet de alimentos em geral não eram nada de especial. O sobremesas foram muito mas sem sabor. Apenas o sorvete era bom.
Foram férias muito boas, só não gostei da praia ) -; mas a equipe foi incrível, muito simpática e a comida não era tão ruim, com certeza voltarei... Foram férias muito boas, só não gostei da praia ) -; mas a equipe foi incrível, muito simpática. O quarto também era muito bom, com certeza recomendo este hotel
A equipe foi incrível. Serviço ótimo e personalizado de toda a equipe fez desta uma estadia excepcional. As instalações eram modernas, limpas e bem conservadas. O equipamento de atividades estava disponível e em bom estado e as áreas da praia/piscina eram limpas e confortáveis. A comida e bebidas eram em geral excelentes. A comida do bufê era típica do que você esperaria de um bufê de resort/hotel mas os restaurantes e bares à beira da piscina tinham ofertas excelentes. O bar La Rotonda tinha um ótimo sushi e serviço maravilhoso. O restaurante Los Murales era fenomenal. A comida era excelente e a equipe era atenciosa e agradável. Tive um problema com a minha reserva original, mas o departamento de serviço ao cliente do hotel foi capaz de resolvê-lo depois de algumas ligações. O WiFi não era dos melhores. O sinal era forte em torno do resort, mas a conexão às vezes era fraca. Quando conseguíamos conectar, as velocidades eram aceitáveis para e-mail e navegação limitada pela web. As banheiras são muito cool- mal mais quente do que a piscina em si.
I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.
Location Bed was bad
We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...
Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.
We thoroughly enjoyed ourselves at this luxury hotel. The facilities and staff were amazing. We will definitely be going back!
Restaurantes e bares fecham muito cedo. Especialmente bar da praia.
Os funcionários do hotel são ótimos!!! Nos sentimos como em casa. A cerveja servida no hotel não era a melhor e a serviam bastante quente, deveriam trocar por corona; Nao possui internet sem fio nos quartos e a única forma de acessar a rede é pagando u$ 5,00 por hora de utilização no lobby!!!! Nem pagando nem de graça tem internet no quarto, pode?
The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.
The sargaso (algae) invading the beach and the ocean, Mosquitos .