Hotéis em Playa del Carmen perto de Yucatek Divers

Prós: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.

Contras: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.

Prós: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Contras: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Prós: Location, breakfast and pool/beach facilities

Contras: Noise in the bathrooms, little bathroom smell (probably through pipelines) and old bed (confy but in both sides it was not flat)

Prós: The breakfast was delicious. My room was spacious. The beachfront was beautiful. The spa was wonderful.

Contras: I don't think the front desk people are well trained in answering guest questions. They were polite, but not always happy looking. First, I had paid to get an early check in (if available). It was not available, and I understood that, but instead my room wasn't ready until 4pm. Second, my friend and I had requested rooms near each other. We were on the opposite ends of the property, but it was never explained to us that we'd booked different kinds of rooms. We both booked two queen beds, but it was never explained that we had different "types" of rooms. That explanation would have been helpful. Instead of an explanation, we got a shrug and a blank stare. Nobody cared. Additionally, my friend had specifically requested NOT to be near the Day Club, and she ended up literally on top of it. The check-in person SAW the request, and HEARD the request, but still sent my friend to Room 230. No explanation. No response to my friend's complaints or questions. I don't like the way my friend was treated. I re-booked my room (from King to Queens) just two days before arrival, and there were plenty of rooms left. So I don't believe that the property was fully booked, and I don't believe that she couldn't have been given another room. But again, no explanations given. We are very savvy travelers, and I feel we were treated as if the hotel staff knew best and they didn't need to be bothered with satisfying guests. Also, there was NEVER anyone at the concierge desk. NEVER. We asked to have reservations made for dinner one night, and supposedly someone at the check-on desk did that for us, but we showed up at the restaurant and they didn't have our reservation.

Prós: As piscinas são lindas, todas com borda infinita de frente ao mar, que é muito bom para banho. Ficamos praticamente todo tempo curtindo o hotel. Os restaurantes são ótimos.

Prós: O hotel é todo muito lindo, a piscina maravilhosa, café da manhã muito bom.

Contras: Os funcionários da piscina só te ajudam se você der caixinha. Se no primeiro dia você não der caixinha, nos outros dias eles nem olham na sua cara

Prós: Localização fenomenal, arquitetura incrível e ótimas acomodações. Funcionários também muito prestativos. Vale muito a pena se hospedar neste hotel.

Contras: O café não era incluído e tinha um preço quase proibitivo. O barulho do beach club ao lado também fica muito alto todas as tardes. Por fim, nossa vista do mar era apenas parcial, já que o andar era muito baixo.

Contras: Desde o começo com problemas, nosso quarto não estava pronto na hora do check in, poucos funcionários na área da piscina e mar, demora no serviço, custo muito superior aos outros hotéis que ficamos sem nada de diferencial.

Prós: Breakfast was fantastic. One of the best I have experienced. The location was also great.

Prós: The property itself, the staff, the location!!!

Contras: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Prós: Beachfront location, nice pools and beach chairs. Gym looked good although I didn’t use it. Really good breakfast.

Prós: customer service playa del carmen awesome hotel

Contras: N/A

Prós: Quarto grande, confortável e muito limpo. Ótimos serviços em todos os locais do hotel (recepção, restaurantes, piscina, bar). Staff muito solicito e amigável

Contras: Sem reclamações.

Prós: We visited The Royal Hideaway (RH) for our honeymoon and stayed for 5 full days. Family and close friends recommended we stay here and wow... we are so glad we came. Our expectations were exceeded in terms of amenities, staff, food, provided activities and entertainment. After staying here it makes sense why we have run into so many people who have been here multiple times (one couple had been here 11 times!!!). The RH is very intimate with lots of friendly guests here from all over the world. Also we LOVED the Mexican Fiesta dinner on Wednesday night. The dancers were amazing, the food was incredible (we found out the head chef here has a few Michelin stars, so cool!). When you come here make sure you ask for Alejandro to wait on you at the hibachi/ sushi restaurant, Azia. He is the best waiter I have ever had (in both America and abroad) so knowledgeable about the menu, super friendly, and phenomenally professional. Also, our hostess at Spices (her name is Karla) was so great. She has such a sweet spirit and was so kind to my wife and I.

Contras: It would be really helpful if the Royal Hideaway provided a recommended tipping guide for guests during their stay. Although RH is all inclusive, we like to tip the staff members (room service, housekeeping, concierge, wait staff, bartenders, etc.) but there isn’t any reference guide as to how to go about doing so. We really enjoyed the amazing service and would love to be able to award such service for a job well done. Being from American, it is hard to know if the money being tipped (for instance $1 USD per drink at the poolside bar) is a good tip or not. We would love more activities to participate in. We did Salsa dancing one day, rode bikes, and used the free snorkel gear for the allotted hour. More couples classes would be great!

Prós: Atenção, simpatia e esforço dos funcionários. Nosso concierge Miguel Domingo nos surpreendeu todos os dias com surpresas para nossa lua de mel. Desde a piscina até os restaurantes, todos são muito simpáticos e prestativos.

Contras: Dresscode dos restaurantes norurnos

Prós: The staff goes above and beyond to make sure you are enjoying yourself and get the most out of your stay. The entire location is beautiful and never seemed over crowded.

Contras: It only happened once but a restaurant was short staffed for a night resulting in a extremely long dinner service that prevented us from other activities planned for that night.

Prós: Many Thanks to all staff! Our vacation was very great! And location is good. Will recommend to all friends.

Contras: Some representatives need to practice English more, but it’s not a problem

Prós: The beach is amazing. The location of the resort allowed us to walk to in-town shopping and restaurants which is different than most all-inclusive resorts. The staff was always pleasant and helpful. Having a concierge assigned to each group of rooms/villa was also a plus (Samuel was our concierge and he was quite good).

Contras: We were frustrated at the lack of availability of dinner reservations for the restaurants. One night we ate quite late because there were no earlier options. There is no buffet option for dinner so it’s either a dinner reservation or room service (I suggest you make dinner reservations prior to your arrival at the resort). Also the resort is a little older than some— but it is quite nicely-maintained so this is not really a strong criticism)

Prós: Perfect location, very beatifull place. Very hospitable staff, good restaraunt Spices. We ll be back)

Contras: Expensive spa. Not enough umbrellas on the beach when its high occupancy in the hotel. And you have to refresh bikes and buy a new basketball ball))

Prós: The rooms were spacious and lovely, the food at all of the restaurants was delicious, great spot by the beach

Prós: Excellent food and good quality drinks

Contras: Nothing

Prós: Great location, service ! Good food)!

Prós: Quarto grande, cama confortável, limpeza impecável, facilidade de locomoção, restaurantes e em poder usar as facilidades dos outros 2 resorts da rede (só com serviço all inclusive). Muita gente reclama do barulho de música alta, mas ainda bem que no nosso quarto não ouvimos nada e dormimos bem. Banheiro grande e limpo. Funcionários dos restaurantes asiático e mexicano foram super simpáticos e atenciosos. Passamos alguns momentos no outro resort d a rede (Playacar) e fomos muito bem atendidos. Resort com praia muito bonita e facilidades acessíveis.

Contras: Eu tive dois problemas com alguns funcionários onde o serviço deixou muito a desejar. Reclamei, e o gerente Fernando conversou com a gente e deu tudo certo no final. Só não esperem cordialidade da parte de alguns funcionários. Alguns se quer dão bom dia ao passar por vc. Parte da piscina foi uma decepção no quesito atendimento. Fui 2x lá e vi funcionários conversando entre si e usando celulares.

Prós: Excelente localização com uma surpreendente acomodação. Um ótimo serviço de café da manhã com todas as opções desejadas e mais um pouco. Pessoal extremamente solícito e atencioso se desdobram para atender qq necessidade do hóspede. Três restaurantes de bom nível. Se puderem ser atendidos pelo Antonio serão abençoados.

Contras: Comida do restaurante Italiano.

Prós: O café da manhã era muito variado, e inclusive com opção a la carte. A localização é excelente, permitindo fazer quase tudo a pé em Playa del Carmen. Gostamos de todos os restaurantes do hotel. O serviço de van para utilização dos demais hotéis da rede foi um diferencial importante.

Contras: O atendimento do restaurante mexicano foi um pouco atrapalhado, mas nada pre prejudicasse o jantar. A reposição de alguns itens no banheiro deixou a desejar. Mas nada que não pudesse ser resolvido de maneira rápida. A solicitação de invoice ou factura foi ruim, pois demorou quase 3 semanas para receber via e-mail. Não foi disponibilizado no momento do check out.

Prós: I thoroughly enjoyed The Reef 28; it’s centrally located and walking distance from the Main Street and the beach. I opted out of the all inclusive option however the hotel provides a delicious Buffet breakfast included in the cost. There is an abundant amount of restaurants within steps of the hotel which range from Mexican to everything in between. The hotel was modern and extremely Clean; the staff was friendly and very welcoming.

Prós: Overall was a good experience, specially because of the room size.

Contras: I didn't like the strict policy that I can't invite anyone to the spacious room that I paid for (that included separate living and dining area). I travel around the world, staying in top hotels where I use my room to hold meetings during the day with artists and art collectors to review and present art collections. But this hotel never advertised in their page that I can't invite people, making impossible to conduct my business, so was a big waste of money staying in this hotel.

Prós: Quarto amplo e limpo. Banheiro grande, localização central, silencioso, cama um pouco mole para o meu gosto mas nada exagerado. Terraço com piscina e bar. Comidas cuidadosamente elaboradas. Tudo ótimo

Contras: Nada para reclamar

Prós: Espaço é perfeito. Ótimo quarto, roof top. Mas não tem atendimento compatível com as instalações. Preço alto para um serviço muito limitado.

Contras: Terrível experiência com atendimento. Vendem um all inclusive, mas apenas para serviço de quarto. Terrível limitação de horário. Na piscina só servem depois de 11 a.m., recusaram nossa entrada no restaurante por questão de 4 minutos após o horário, que era apenas até 22:30. Prestaram informações contraditórias, recepção informava que poderia pedir snacks no bar mexicano após 22:30h, mas os atendentes informaram que serviriam apenas pedidos room service. Mal educados, ficaram rindo e debochando por não entendermos bem a linguagem deles. Não recomendo.

Prós: Great hotel , great location- on the better part of 5th ave where you can go down and not be harassed by sellers all the time. The hotel has a great pool with great chill out vibe, good drinks and the best ceviche we ever had! The room was big, we'll maintained & we'll designed , clean and comfy. Shower was wonderful! Breakfast was awesome, one of the best we ever had at a hotel. We also visited the spa which was a great experience. Gorgeous spa and great massage. Very recommended!

Contras: Our room was very loud at night

Prós: Great service and additional luxuries

Contras: Nothing

Prós: Great new hotel with spacious modern rooms.

Contras: Would recommend to bring ear plugs as it can get very noisy in the evenings on the streets.

Prós: Muito Confortável!! As instalações, o atendimento, café da manhã tudo de extremo bom gosto. Funcionários atenciosos e prestativos. O hotel está muito bem localizado e a área da piscina e maravilhosa!!

Contras: Gostei de tudo!!

Contras: O pequeno-almoço incluído é apenas um pequeno-almoço continental. Deve incluir pequeno-almoço completo. Estacionamento com manobrista leva muito tempo para trazer o carro.

Prós: Everything

Prós: O hotel é de alto padrão, é tudo bem pensado para agradar o cliente, tudo de muito bom gosto,os funcionários atendem muito bem e passam segurança e tranquilidade. A unidade da praia segue o mesmo estilo, tudo muito bonito e confortável.

Contras: Eu não foi pensando em balada, talvez, por isso, tenha me desagradado um pouco, porque fica extremamentemente perto da Coco Bongo e o barulho de música acaba sendo exagerado. No chuveiro, a água alternava de boa temperatura para muuuito quente, aparentemente sem um motivo esperado.

Prós: Location,rooftop ,view,staff comfortable beds

Contras: If you aren’t intimate with your roommate it’s a little weird bathrooms aren’t very private, bathrooms were completely see thru from bed In room I was in toilet and shower .Guest that don’t stay there cost to visit.

Prós: Excelente localização, hotel bem bacana.

Prós: Para mim o melhor é a localização, sem dúvida fez toda a diferença no nosso roteiro já que estávamos dentro da quinta avenida. O quarto é muito confortável e o hotel tem um visual incrível. Ficamos apenas dois dias, por isso não tivemos tempo de curtir o rooftop (uma pena). Espero poder voltar em breve!

Contras: Por estar localizado dentro do lugar mais badalado de Playa, na nossa última noite sofremos com o barulho de música alta vinda de um dos estabelecimentos ao redor. A acomodação disponibilizou tampões de ouvido no nosso quarto, mas mesmo assim era impossível dormir. Ouve também um contratempo no nosso checkin e eu e minha namorada achamos o funcionário da recepção um pouco rude. Apesar dos pontos negativos citados, gostamos bastante da acomodação e certamente será nossa opção em uma viagem futura a Playa del Carmen.

Prós: do tamanho e localização

Contras: Barulho excessivo, cheiro de esgoto no banheiro e funcionários despreparados.

Prós: This is an excellent modern hotel with amazing facilities! The pool on the rooftop is spectacular, beautiful view and services. All the staff are amazing and so helpful. The rooms are spacious, modern and clean. Would highly recommend this property to anyone!

Contras: Everything was perfect! There is nothing to dislike.

Prós: EVERYTHING!!!! Wish I could say more, but that sums it up!! Do yourself a favor and stay here!

Contras: NOTHING!

Prós: Tudo muito novo, limpo e confortável.

Contras: Infelizmente não tem o café da manhã incluso e como a boate Cocobongo fica na esquina, o local não é silencioso.

Prós: O espaço ao ar livre, o serviço e o café-da-manhã.

Contras: O quarto desatualizado e cheiro úmido.

Prós: O cafe da manhã tinha poucas opções. Não era buffet.

Contras: O hotel era muito bem localizado, mas à noite tinha muito barulho das festas até a madrugada.

Prós: So central and the room was super,

Prós: Positivo só atendimento dos funcionários, sempre muito solícitos, simpáticos.

Contras: Estive há 7 anos hospedada e o hotel era excelente, retornei este ano com a família. Ficamos decepcionados. Falta gerenciamento. Os 3 apartamentos os mesmos problemas. Café da manhã muito ruim. Limpeza a desejar. O café é servido por uma cafeteria aberta ao público. Hóspede passou a não ter mais preferência. Cardápio para hóspede somente 3 opções, além do péssimo atendimento. Tinha dia que levava uma hora para ser servido. Localização é excelente, só que o barulho ficou insuportável. Dois bares ao lado com música Eletrônica até 3 da manhã. Dormir só de tampão de ouvido. Quarto com varanda para rua além do barulho, a luz da iluminação pública iluminava todo o quarto, dormir só de máscara de olho. Cortina não veda. Limpeza do banheiro muito ruim, resido de sabonete no chão do box, nem preocupavam em retirar, não lavavam o box. Papel higiênico não deixavam rolo reserva. Tive que pedir. Toalhas desfiadas, velhas. Fronha rasgada. Ficamos hospedados 10 dias, não trocaram a roupa de cama. Para mim hotel entrou em decadência.

Prós: O atendimento e o pessoal foram incríveis! Gostei muito das instalações, os quartos são ótimos e espaçosos, a estrutura do hotel é boa e exatamente o que se precisa. Recomendo bastante.

Contras: Café da manhã deixava a desejar no atendimento demorado e no sabor. Quando fomos o elevador também estava quebrado, mas os funcionários foram extremamente solicitos e nos ajudaram com a bagagem.

Prós: The location for the beach was excellent and the staff (particularly the receptionist and Ricky) were really helpful

Contras: The room rate included breakfast but I was charged 12 pesos for milk to be added to my coffee - seems a bit unnecessary

Prós: The breakfast at the attached bakery was very good. The location to 5th Avenue and the beach was very good. Large sized comfortable room. Friendly staff. Relocated to a quite room after a noisy first night.

Contras: We were initially located in a room on the street side which proved to be noisy due to the close proximity to 5th Avenue. Relocated to a quiet room for the remainder of our stay.

Prós: Perfect location block from the beach and 5th Ave. Staff wonderful, breakfast actually menu

Contras: Bed jyst little hard, only small thing

Prós: Conforto, localização, acesso a vários restaurantes e bares, próximo à praia e ao ferry

Prós: N/a

Contras: Breakfast poor and slow service Hotel was very old Reception service poor We could not sleep as we could hear the music of the club very strong

Prós: BREAKFAST WAS GOOD. LOCATION WAS VERY GOOD. SHOWER WAS VERY GOOD. THE COURTYARD WAS LOVELY. WE DID NOT HAVE THE CHANCE TO USE TO ROOFTOP POOL, BUT IT LOOKED NICE.

Contras: ROOM WAS NOT READY WHEN IT WAS SUPPOSED TO BE. FIRST STAFF MEMBER SEEMED UNABLE TO RESOLVE. SECOND STAFF MEMBER SOLVED QUICKLY. BUT, FOR US, 20-30 MINUTES OF VACATION WERE LOST.

Prós: Localização muito boa e funcionários simpáticos.

Contras: Café da manhã com pães velhos e poucas opções e o elevador esteve quebrado durante todo o período em que estivemos no hotel.

Prós: Do quarto

Contras: Elevador muito sujo . E em mau estado de conservação