Hotéis em Playa del Carmen perto de Terminal Marítima de Playa del Carmen

Prós: Beautiful pool spacious rooms very well laid out nice views great location of the center of the city only downside is to many children on this visit

Contras: Too many children staying there on this visit

Prós: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.

Contras: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.

Prós: The staff is very nice and helpful!!! They were also very kind and gave us a welcome card and sweets for our aniversary! They also managed a late checkout which made our stay amazing until the last moment!

Contras: Some guests left their own belongings on de swimming pool chairs so they will have a nice spot even when they arrive very late... so when I arrived most of the pool were already taken...

Prós: As piscinas são lindas, todas com borda infinita de frente ao mar, que é muito bom para banho. Ficamos praticamente todo tempo curtindo o hotel. Os restaurantes são ótimos.

Prós: Fantastic property & location, the breakfast selection was excellent. Easy check in and check out process too.

Contras: Wish the pool was heated It was too cold to go in

Prós: O hotel é todo muito lindo, a piscina maravilhosa, café da manhã muito bom.

Contras: Os funcionários da piscina só te ajudam se você der caixinha. Se no primeiro dia você não der caixinha, nos outros dias eles nem olham na sua cara

Prós: Localização fenomenal, arquitetura incrível e ótimas acomodações. Funcionários também muito prestativos. Vale muito a pena se hospedar neste hotel.

Contras: O café não era incluído e tinha um preço quase proibitivo. O barulho do beach club ao lado também fica muito alto todas as tardes. Por fim, nossa vista do mar era apenas parcial, já que o andar era muito baixo.

Contras: Desde o começo com problemas, nosso quarto não estava pronto na hora do check in, poucos funcionários na área da piscina e mar, demora no serviço, custo muito superior aos outros hotéis que ficamos sem nada de diferencial.

Prós: Location

Contras: Very noisy in the afternoon

Prós: The staff were all super friendly, excellent customer service, from the safe guard to the ladies that were cleaning our room. I would definitely recommend to anyone visiting Cancun!

Contras: Nothing

Prós: Staff was amazing and resort was very clean and beautiful

Contras: Nothing

Prós: Resort all inclusive só para adulto. A comida era boa com muitos restaurantes para escolher. Vista do mar era ótima.

Contras: Muitas escadas e degraus pequenos entre os andares. prepare-se para andar bastante porque as coisas ficam espalhadas. caminhos muito escorregadios quando estão molhados

Contras: Peças dos terrenos eram muito fedorento

Prós: O serviço, a comida e a localização foram excelentes. A equipe foi genuinamente feliz por ser de assistência e sempre nos cumprimentou com um sorriso.

Prós: A equipe muito gentil e cortês. Equipe de animação é tão divertido.

Contras: Desejo era menos dispendioso.

Prós: Tudo. Foi incrível.

Prós: Tudo !!

Prós: Comida, serviço, entretenimento. Tudo foi perfeito em minha opinião.

Contras: Nada

Prós: O nosso quarto era lindo Showss eram ótimos A comida era ótima Amei como dava para ir caminhando até a 5ª avenida A maior parte da equipe foi amigável Praia bem conservada

Contras: Piscina congelante Eu me senti como se eles estivessem sempre tentando vender algo para nós piscina pequena Praia lotada Cadeiras de praia eram velhas - precisam de uma atualização urgente!

Prós: Localização Quartos de bom tamanho Área da piscina Funcionários simpáticos Serviço

Contras: A comida era apenas ok A roupa de cama folhas deve ser melhorado Melhorar as instalações lounge

Prós: Os funcionários foram incríveis. Lindo resort, bom boas opções

Contras: Horrível cheiro horrível do ocean como esgoto. Foi extremamente difícil para desfrutar a praia. Não comer no piscinas

Prós: Tudo! Serviço Simplesmente Incrível

Contras: Paredes finas

Prós: The staff was really nice at all times and everywhere. The hotel is located right at the heart of Playa, the hotel has many activities going on at all times of very good quality. Food is very good as well!

Contras: Sometimes the hotel can be a bit noisy during the evening or if you want to take a nap. The beach is not so nice.

Prós: The location is the best thing about it. the spice manager was awesome!

Contras: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Prós: Decoração , cama ultra confortável , limpeza maravilhosa , aconchegante , espaçoso , tudo maravilhoso.

Contras: Nada. Tudo e perfeito

Prós: Food was great. Staff was great. Cantina bar was the best bar we have been to. Really enjoyed the outdoor fitness classes.

Contras: In the room, there was a motion detector light. If you got up at night to use the bathroom, the light would stay on for 5 minutes.

Prós: Todos os funcionarios muito atenciosos, o serviço é impecável, comida boa, bebidas boas, quarto sempre limpo e com td reposto

Prós: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Contras: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Prós: Amazing food, service and hotel parties

Contras: Knock on the door at 9 PM to change towels

Prós: The staff was really nice.

Contras: The Ocean View I reserved was at least 200-300 yards from the ocean. The food was bland and dry. So bad in fact, I ate outside the facilities 50% of the time even though this was an all-inclusive. In addition, they don't have enough umbrellas at the pool, they only have one brand of beer to drink, the entertainment is severely lacking. Overall, I'd say this resort does not live up to the Hilton brand.

Prós: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.

Prós: Location is great !

Contras: Water in pools was cold, check in was slow and terrible service. The Jacuzzi in one of the rooms was not working for most of the stay. It took extra efforts from us to have someone fix the problem. Some staff need better training to understand service is king!

Prós: The staff was excellent. We were impressed by the level of staffing and how courteous and eager to please. The selection of food options was amazing, from walk-up and snack to sit down dinners with fancy a la carte options. Cafe Aroma (coffee shop) was our favorite and we stopped in at least 4 times a day for latte's, breakfast snacks (fantastic juices), gelato or just a quick bite. Marie & Maria's was our favorite restaurant, but all were good and there were too many to try in a week. The drinking of alcohol is obviously a major feature of places like this, but we especially enjoyed the "Game Room" craft cocktail bar off the lobby which was usually wide open and the bartenders were extremely creative in customizing special cocktails based on our directions. We enjoyed them while playing chess, scrabble and Jenga. The location of the resort (good) was so convenient to go into "town" just a few steps from the entrance. Playa Del Carmen has a lot of shopping that will look familiar to american tourists, but also some local options (like cigar shops offering a fantastic selection of Cuban cigars). Also, the WiFi is available EVERYWHERE, including out to the beach which we found remarkable. We paid extra for an Oceanfront room, and got an awesome view overlooking the beach, sunrises and views across to Cozumel.

Contras: The location (bad) is pretty congested. The beach area for this resort is adjacent to one of the Cozumel ferry piers AND a main street into downtown Playa del Carmen so there is a lot of beach traffic unrelated to the guests at the hotel. Also, just about everywhere you go, someone is trying to sell you something (either someone from the resort is trying to sell you added excursions/services or street and beach vendors are pitching their wares). The sargassum issue (seaweed washing up constantly on the beach) was in evidence during our stay. You may enjoy watching all the effort to remove this from the comfort of your chaise lounge, but there is an intermittent odor and it also interferes with swimming off the beach. The pools could have all been 5 degrees warmer, including the hot tub which was only lukewarm during our stay. The only disappointing meal was at the Chef's Table -- the premier restaurant -- where the fixed course tasting menu was not as good as the other restaurants and certainly did not warrant the additional charge. Finally, the pool area was a little too loud -- especially with resort activities and amplified music and staff trying to exhort reluctant guests to participate in you name it games, dancing, etc. We just wanted to some medium volume music and peace/quiet which was not really available in the main part of the resort (we did find a quiet pool later in the week, but it was well away from the Sun/Beach/our oceanfront room).

Prós: Tudo

Contras: Nao poder trazer minhas filhas

Prós: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Prós: The resort was luxurious and the staff was very friendly and helpful.

Contras: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Prós: it is right on the beach and walking distance to town.

Contras: no food service on the beach. Cheap wine selection.

Prós: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Prós: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Contras: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Prós: everything was excellent,really!!!

Contras: nothing

Prós: O restaurante asiático comida / bebidas foram great. A comida do bar na cobertura foi ótima. Basicamente, quase toda a comida é muito boa. O menu cocktail é principalmente o que você estará escolhendo de para bebidas. Os quartos são muito grandes e confortáveis e são limpos muito bem. Os funcionários que organizam excursões são muito simpáticos e prestativos. O spa é incrível!

Contras: Você tem que aceitar o fato que você será incapaz de dormir antes de 2 am. Há tanto ruído acontecendo, tanto fora como reverberando dentro do telhado. Basicamente, em seu quarto, você pode ouvir 3 partes de uma vez. Porquê 2? Então, provavelmente, legalmente tem de parar em toda a parte. Pequena selecção de whisky, apenas os típicos bland. Demora muito tempo para obter comida, mas isso parece estar na maioria da Playa del Carmen.

Prós: The breakfast was exceptional, a wide variety of food and even prosecco which was a nice touch. The master suite we had was really nice, very large and clean. There were two bathrooms which I liked, and a very large balcony.

Contras: The shower pressure was very low and the water wasn't that hot. When I asked for it to be fixed, they had two men come to look at it, to which they just told me that it was indeed hot and there was nothing they could do. We were on the floor underneath the roof and in the mornings (6:30am) you could hear people moving furniture about which woke us up every morning.

Prós: Large and spacious room. Hotel located 2 minutes walk from Playa del Carmen. Very nice and helpful staff. Great, tasty breakfasts. Amazing rooftop pool with a relaxation area and a sea view.

Contras: The only negative was the smell of moisture in the room.

Prós: Cleanliness. Overall food quality is okay, although the food option is quite limited.

Contras: WORST HOTEL EXPERIENCE EVER 1. NO SHOW for BREAKFAST SERVICE. I waited more than 40 mins for it and had to gave up. Note that this happened even though I confirmed with staff the night before and they took my request form from the doorknob. NO APOLOGY whatsoever. 2. THEY LIE ABOUT THE RESTAURANT HOURS and would REFUSE you to order/come in if it’s late. The official hour is until 10:30 pm and I double confirmed with the staff that I can get the last order by 10:30. But when I went down for late dinner around 10:17, guys shouted at me that the kitchen is CLOSED at 10:15. I questioned this and the guy said: “Not my problem! It is closed!” 3. STAFF UNDERTRAINED. Reservation is required for the teriyaki restaurant at the REEF COCO. You must be at the desk 9-6 and only one person can “handle” the reservation. I was on a diving trip so it is almost impossible. A staff kindly messaged to the person for me and informed me that the earliest possible time is 6:30. Next day, the person in charge absolutely have no idea of my situation. She had to open the system to check. So my name was in the reservation but it was at 6:00. She asked me to WALK FAST if I still wants to get in. So I did, sweated like sh**. But it turned out the course did not start until approaching 6:30!! Low quality food, terribly cooked. (Super bland) 4. NO RESTAURANT AFTER 10:30. NO ROOM SERVICE AFTER 12. 5. Safety- sometimes they check your identity but most of the time they ignore it. 6. LIMITED FOOD CHOICE. ONLY TWO RESTAURANTS operating for dinner & ONE operating during lunchtime. Between 3-6 you have to go through the room service. 7. RIDICULOUS PRICE for shuttle service. 90 USD ONE-WAY!! (ADO bus is like $10). 8. No way to heat up the room, although it can be quite chilly in March. I felt so cold that I could not sleep well at all for three nights. 9. NO ”ALL-INCLUSIVE” option. Charge you extra for steaks. At the teriyaki restaurant, 10 USD to change to shrimp and 15/30 USD for lobster.

Prós: Excelente localização, bons restaurantes perto. Café da manhã maravilhoso Hotel com aspecto de novo Silencioso. Quarto grande e banheiro também.

Contras: Limpeza PESSIMA! Recebemos o quarto com a privada suja de urina do hóspede anterior, após reclamação passaram um pano no local sem lavar. Ao receber o quarto no dia seguinte a sujeira continua.

Prós: O café da manhã era muito variado, e inclusive com opção a la carte. A localização é excelente, permitindo fazer quase tudo a pé em Playa del Carmen. Gostamos de todos os restaurantes do hotel. O serviço de van para utilização dos demais hotéis da rede foi um diferencial importante.

Contras: O atendimento do restaurante mexicano foi um pouco atrapalhado, mas nada pre prejudicasse o jantar. A reposição de alguns itens no banheiro deixou a desejar. Mas nada que não pudesse ser resolvido de maneira rápida. A solicitação de invoice ou factura foi ruim, pois demorou quase 3 semanas para receber via e-mail. Não foi disponibilizado no momento do check out.

Prós: Quarto amplo e limpo. Banheiro grande, localização central, silencioso, cama um pouco mole para o meu gosto mas nada exagerado. Terraço com piscina e bar. Comidas cuidadosamente elaboradas. Tudo ótimo

Contras: Nada para reclamar

Prós: Beautiful hotel and cleanly

Contras: The location in the end primary street

Prós: Food was exceptional. Staff super friendly.

Prós: New

Contras: Nothing

Prós: Very clean and quality

Prós: Great buffet breakfast options. Room are spacious and well kept. The rooftop it's the best part and the overall service it's great!

Contras: Rooms are not sound proof. We could hear everything that was happening in the room communicating with ours (zero privacy). Also, as the patio is very big, the eco at night is vey loud!

Prós: Breakfast was nice Rooms big and spacious Comfy beds Nice location

Contras: VERY noisy at night

Prós: It is clean. It is near of all, sea, stores, etc.

Contras: Nothing

Prós: I love the hotel, the area its nice have everything you need, the restaurant food was amazing. The hotel look so nice and clean. Next time in cancún this where I'll stay again. Close to everything beach, club, shopping, restaurant.

Contras: Nothing. I love everything

Prós: Location. They allowed us to leave our luggage at the desk. Attached coffee shop.

Contras: Rooms were decent but slightly worn out cosmetically.

Prós: Hotel muito bem organizado, super limpo, funcionários muito educados e dispostos a ajudar, com destaque ao manobrista que foi super gentil desde nossa chegada ao hotel.

Prós: Friendly staff

Contras: Too hot (no A/C, only ceiling fan), WiFi didn't work, and too much noise from nearby bars/clubs

Prós: Localização sensacional, perto de tudo. O quarto é grande, com um ar condicionado que fica longe da região das camas. É possível, inclusive, dormir sem ar condicionado ligado uma vez que o quarto é bem arejado e tem um bom ventilador de teto. Tem uma cafeteira e um frigobar então é possível economizar bastante com café da manhã.

Contras: Por conta da localização tem bastante ruído da rua, principalmente das baladas que ficam na região. O quarto conta com um bom isolamento, porém ainda não é suficiente para quem é mais sensível a barulho. Utilizando protetores auriculares pude dormir tranquilamente. Esse foi o único ponto negativo que percebi, porém dado as outras qualidades que o hotel tem e o bom preço, achei que vale muito a pena o hotel.

Prós: Café da manhã ok. Pão, torrada, mamão, café, Sucrilhos.

Prós: Location is the best. Staff is friendly they answered all your questions. Clean hotel. We arrenged our tours via hotel. The cafe next to the hotel provide breakfast egg,juice,fruit plate not very good not very bad. We asked for tea instead coffee but they said no!!

Prós: The building is very impressive, from outside looks nice and modern, inside is a great patio with the pool and nice tropical plants around. Location is great also, in the middle of everything. Rooms are very large and there is a nice restaurant at the ground floor.

Contras: First, the furniture seems old and, because the rooms are so large, they seem empty. And second, we have bad luck at check in - we arrive at 12.00 and the guy there asked for 300 pesos for early booking in the room (not for him, it was the hotel policy I presume, but I would have appreciated some flexibility, as the hotel was more or less half empty) , or to return at 15.00 (they keep our luggage, though). We returned at 15.00, but then the shifts changed and we have to deal with another guy, and although we have already paid, we have to wait for the new guy to review all the papers, check all the issues there could be checked etc for almost half an hour. Except those two guys at the reception (or, at least the last one), all the personnel was friendly and helpful. And you might be lucky, I don't know how many receptionists they have, but there are some nice ones too, one help me to book a flight on a spanish-language site. There were some issues but not very important as I would choose this hotel for another stay.

Prós: Nice hotel with a good location. The pool area was lovely for relaxing in.

Contras: The internet was spotty in the room.

Prós: Gostei muito da localização e do valor pago, já que a maioria dos hotéis são bem caros!

Contras: O banheiro alagava a cada banho e ficava molhado o dia todo, não curto cortina em banheiro, porque além de ser nojento não resolvia nada, mesmo após o serviço de quarto o mesmo não era secado, estava até perigoso em escorregar no piso molhado! Tudo se resolveria fácil com apenas um blindex. As roupas de camas não eram trocadas e não estavam das melhores. Instalações antigas e quarto com muito cheiro de mofo. Próximo a uma boate, sendo assim, custei a dormir no primeiro dia de hospedagem.

Prós: O café foi bom, ao lado da recepção do hotel, muito bom também e bem atendidos. Eram as mesmas coisas todos os dias, mas estava tudo bem feitinho e gostoso.

Contras: Mas o horário de inicio do café era ruim, perdemos 3 dias de café porque tivemos que sair para os passeios antes do horário de abertura do café. Pagamos por uma coisa que não tivemos.

Prós: Prós: Equipe muito simpática, ótima localização, quartos agradáveis, bom café da manhã e bom preço! Contras: Sem internet nos quartos, o que para nós foi muito importante!

Contras: Wi-Fi é muito ruim

Prós: The atmosphere was amazing relaxing and it reached our expectations! Clean and nice place... only issue room was on the first floor exactly next to the street so was pretty noisy!

Contras: reception was refusing to provide me with my business invoice!!! It was specifically pointed out in the booking that I am a business traveler, however explanation was totally unreal that in Mexico they don`t do business invoices !!!!

Prós: The decoration is great and the location is very good. You have everything very close. The pool on the rooftop is also very nice, specially after being on the beach all day

Contras: The breakfast wasn’t the best, for this place I was expecting more. The bar on the rooftop doesn’t have many options.

Prós: Ótimo quarto e cama! Hotel com decoração eclética(luzes vermelhas e sensual). Área da piscina muito boa!

Contras: Café da manhã tradicional mexicano e muitas vezes demorado!

Prós: Central location in Playa del Carmen, everything close by. Friendly staff, always very helpful. Clean room.

Contras: Location is great, but also you get noise from the traffic. Also, the music from the rooftop can be a little annoying. For some reason, we didn't have good wifi reception in the room. Couldn't leave food in the room, it would attract ants. Having the breakfast menu in English, as well, would help a lot.

Prós: Pessoal de trabalho muito amável, ambiente criativo. Café da manha gostoso.

Contras: Como tem festa nos fins de semana, tem bastante barulho, nao está tao perto caminhando das estacoes.

Prós: Location, size of the bedroom

Contras: Service is poor. Shower broken. Breakfast very very simple

Prós: Localização e conforto

Contras: Atendimento

Prós: Design do hotel.

Contras: Havia muitos pernilongos, quando cheguei fiquei menos de 30 minutos na recepção e fui manifestada por eles.

Prós: Love this place, especially when half price! Seems they have improved their wifi, too...or there weren't many people there to plug it up? Super staff, large well-appointed rooms, cool/funky decor, secure underground parking, great location.

Contras: They used to have more and better adult channels...

Prós: De nada

Contras: O cheiro a tabaco dentro do quarto, a decoração do mesmo a roçar o porno, a limpeza deixa muito a desejar. O pequeno almoço super fraco.

Prós: Although the place looks like something different, it was clean with a lot of common spaces to relax or work, an only a 1-minute walk from main street with everything at 5 minutes' walk around you. The rooms were very large and the free underground parking and free breakfast were a totally plus.

Prós: Quarto muito confortável, cama muito boa... ótima localização perto da praia e avenida principal

Contras: Muita demora no atendimento do café da manhã, ficamos em 2 dias cerca de 1h esperando para sermos atendidos, sem limpar a mesa, fazer os.pedidos ou trazer um suco ou o pão. Precisam melhorar muito o atendimen no café.