Rooms spacious...Hotel only 1 year old, so obviously in good condition.Pool was well-kept with garden-like atmosphere. Certain rooms were facing out towards very noisy bar scene street. Staff accomodated us by making upgrade room change at no extra charge.
Character, location, excellent restaurant, friendly and efficient reception staff, secure parking Hard, uncomfortable beds and pillows
The people were quite friendly. The rooms were very clean and maids were excellent. The pool area was beautiful. There was a mix up with our reservation because of a late check in even though we had advised the hotel of this ahead of time. We did get a room, and despite being charged the price we were quoted, it was not the room that was described. We booked a deluxe and the room we stayed in did not have all the amenities of the room we were supposed to get.
The hotel has en excellent location. However the frontdesk staff was terrible. They were unfriendly and not interested in helping out. When we asked them if they could get the doorman to find our luggage as we had stored them there after our checkout they told me to find him myself. This hotel is vastly overpriced!
Excelent location, nice hotel compared to other similar rate hotels 1. The rooms are very noisy. 2. The room key got deactivated everyday. 3. There was no "Privacy Please" card so every morning we got waken up by the cleaning lady (even though we asked not to). 4. AMEX is not accepted
The hotel was very good for a one night stop waiting for entry into our resort. Good location, clean and safe. They offered a continental breakfast. It included coffee and orange juice which was good. The only other thing offered was two slices of white toast - there was not even an option of whole wheat bread. Very disappointing for the price paid for the room.
My friends and I love it so much we are planning another trip there sooner than we hoped, we enjoyed everything and every minute of our stay there. It is an unforgettable experience.
The pool area was beautiful & very clean. The hotel was only two blocks from the beach and one block from 5th ave, bus station within walking distance. It was a wonderful experience and we would certainly return!! wish they had a book telling you about your surroundings, what to see, where to eat etc.
The shower area was beautiful with two ceiling shower heads. Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.
convenient location, friendly staff
This hotel has a great, unique and expensive look but the prices are so much better for comparable hotels in less desireable locations. If we return to Playa we'll be staying at Kinbe. They kept the rooms very clean but the product they use smells very harsh.
A very stylish place to stay. Close to the beach, warm and friendly staff, beautiful rooms. A very romantic atmosphere.
The staff were so nice and did everything they could to please us, the best service I've ever gotten. The location is amazing, just in the center of everything.
ease of location, friendliness of staff, clean and affordable
good staff, prety design of the hotel and the rooms, great location (almost on the beach and close to all the main things in playa), nice small out-door pool and not too expensive. I recomnd this hotel. no breakfast.
crazy humidity, us could not be lived
The staff was very friendly and helpful in orienting us to Playa, since it was our first trip.The hotel is conveniently located a half block from the beach, and they have an arrangement with the beach club at the corner, giving guests a 10% discount to use chairs, get food and drinks.
Staff, friendliness, Spanish tapas and Spanish guitar at restaurant. Parking in building, pools, garden, courtyard, balcony. Quiet for inner city. Beach towels. Price. Bathroom, clunky, loud air con, pillows, bed linens and bedspread. Dark room. Breakfast options wide but quality average.
I book this hotel because of it's good review and it turns out to be true. It's nicely located next to their city hall which is pretty the center of the town. You're couple blocks away from the beach and the famous 5th ave so we're talking walking distances. Our concierge Pedro is very nice and friendly from day 1 communicating on emails. The other staff makes you feels welcome too, Conrad and Gabrielle comes to mind. Complimentary breakfast is nice and I get to stuff my face. All and all they get it, you'll leave feeling money well spend and wanting to come back. Closet size shower could be a little claustrophobic.
Beautiful pools and gardens, nice quiet rooms, great staff.
The staff was very friendly and helpful. This is definitely a place for someone interested in a fun, late nightclub experience. The clubs are yards away and the music will play from 10pm until 7am. You will actually feel the place vibrate from the music. So you wont be sleeping at nighttime.