Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "The food and very professional and friendly service."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "crew was friendly"
Contras: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Contras: "Great customer service"
Prós: "Officers in the airport are rude and offensive, racial discrimination."
Contras: "Change their employees, arrogant, not professional"
Prós: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Prós: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Prós: "Crew was very courteous and helpful"
Contras: "More leg room"
Prós: "Food, crew"
Contras: "Comfort seats"
Prós: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Contras: "It was perfect !"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Responsive excellent crew."
Contras: "Long waits to get to the bathroom. Plane dated."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Professional courteous staff"
Contras: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Contras: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Prós: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Contras: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Prós: "Crew was nice."
Contras: "TV's did not work. Food was lousy."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "All good with this 1:20 min flight."
Contras: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Prós: "I was rerouted to another country so that I could still make it to Greece on the same day."
Contras: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Prós: "Service was minimal but sufficient, Food was good"
Contras: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Prós: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Prós: "Excellent, super-friendly crew, excellent meal"
Prós: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Contras: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Contras: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Prós: "Food a, entertainment and crew were really good!"
Contras: "Boarding was chaose and seats were tight."
Prós: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Prós: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Contras: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Prós: "The crew was amazing, also the service given since it was a long flight."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Fast and efficient transport option to Berlin"
Contras: "All good"
Prós: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"
Prós: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Contras: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Contras: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
No breakfast and it felt like an untrained cockpit
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Contras: "When its rain we shouldn’t walk to the air plain"
Prós: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Excellent crew, good food & movie selection."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Prós: "Just as I expected. And I made my last connection easily."
Prós: "Food and service"
Contras: "Working wifi would be good. Better A/C. More comfortable seats"
Contras: "Travelled business class and was ace experience"
Prós: "Refeições de alto nível"
Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "We had 4 hour delay causing a stop over at 3am. So yeah"
Prós: "Friendly staff"
Contras: "Security check at gate; No priority"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The crew was very nice"
Contras: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Prós: "Very friendly and helpful crew."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Contras: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Prós: "Good flight, arriving well on time."
Prós: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contras: "No complaints about anything."
Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."
Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Prós: "Very friendly crew, clean airplane."
Contras: "Nothing. They did excellent job."
Prós: "The crew was kind, the flight was on time and alll in all was just as expected."
Contras: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Prós: "Seat was very comfortable and lots of leg room. Food was good."
Contras: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Prós: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Contras: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Contras: "30min late arrival. Still was ok."
Contras: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Prós: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Prós: "On time take off"
Contras: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Prós: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Prós: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contras: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Prós: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Contras: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Prós: "Plane, pilots and the leader of the crew"
Contras: "The flight attendant in the back needs to be more educated"
Contras: "Can’t like it if you missed it!!"
Prós: "Friendly staff with great service"
Prós: "Fast disembark. Used both ends."
Contras: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Prós: "continium of previous service provided"
Prós: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Contras: "Poor announcements."
Contras: "Delayed longer than the flight time"
Prós: "Pontualidade e Conforto"
Contras: "Apenas serviram bebeidas"
Prós: "Pontualidade e conforto"
Contras: "Apenas serviram bebidas"
Prós: "Very friendly staff"
Contras: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Prós: "Very friendly staff"
Contras: "All was well"
Contras: "Missed my flight!!!!!"
Contras: "Food part was missing."
Prós: "Da maçã que foi oferecida a bordo como opção de lanche."
Prós: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Prós: "Very well organozed"
Prós: "Good service on time arrival"
Prós: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Contras: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Prós: "Plane left and arrived on time."
Contras: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Prós: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Contras: "seats too cramped"
Prós: "On time, smooth takeoff and landing, friendly staff and crew"
Contras: "Everything was fine, even the legroom"
Prós: "Flight crew was pleasant, calm, and efficient."
Contras: "Not enough snacks and no entertainment. Only an hour flight..."
Contras: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."
Prós: "Short flight and the crew was attentive and pleasant."
Contras: "Loading of the bus to the terminal was slow only 1 bus was available."
Contras: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Prós: "Flight services were good. Staff friendly. food was good"
Contras: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Prós: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Contras: "I have no negative comments about this flight. Everything went well."
Prós: "Attentive flight attendants"
Prós: "Comfort seat. Good mouvies"
Contras: "The aircondition was to high. I was almost frozen."
Compramos assentos com a nossa localização preferida mas fomos colocados em outro local.
tripulação muito simpática
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
Ruim ou péssimo pelo conjunto da obra, nosso voo era SP-Lisboa-Roma-Lisboa-SP, no retorno check-in feito, upgrade de cabine a 700 R$, resolvemos ir para Lisboa dois dias antes do retorno previsto, como a passagem de volta não poderia ser alterada, compramos outras, a surpresa, chegamos para o embarque de retorno Lisbia-SP e descobrimos que, como não nos apresentamos para o voo Roma-Lisboa, todo o trecho seguinte foi cancelado, inclusive tivemos que ouvir que o voo estava cheio, ou seja, além de nós roubarem ainda revenderam nossos assentos já pagos, nosso prejuízo está em torno de 15.000,00 R$ visto sermos obrigados a comprar novas passagens em outra Cia para o dia seguinte. A Tap nos informou que nada poderia ser feito pois os bilhetes foram comprados de Decolar, a Decolar disse que essa era uma regra da TAP e que estava escrita não voucher, e estava mesmo, e que no caso também não podia resolver nosso problema, TOMEM CUIDADO AO COMPRAR COM A DECOLAR, as linhas em letras pequenas podem.lhe gerar muitos prejuízos, e, não voem de TAP, pois você paga por um assento que não e seu. Agora teremos que contratar um advogado para para discutir a questão e tentar reduzir nosso prejuízos. Decolar e TAP nunca mais!
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
A atenção dos comissários e a comida
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
Prós: "Conforto, Aeronave, Tripulação."
Contras: "Atendimento telefônico da TAP; Sinalização no aeroporto em Lisboa."
Contras: "Late as always"
Prós: "usb Power"
Contras: "The seat padding needs to be improved."
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "Fairly new plane with clean/comfortable seats"
Contras: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Prós: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Contras: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Prós: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Contras: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Prós: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Contras: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Contras: "Real time information about departure and gate info for delayed flight would have been helpful"
Contras: "More newer movies and better main course."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "New plane, clean, entertainment system was state of the art."
Contras: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "Very friendly crew, nice plane"
Contras: "Very expensive extras like seats and luggage"
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Contras: "Assento muito apertado"
Prós: "Voo foi cancelado"
Contras: "Ter cido avisado"
Prós: "A comissária de bordo muito solicita. Bom entretenimento."
Contras: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Prós: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Contras: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Contras: "Ontem tripulação pouco experiênte"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."
Prós: "Nothing to like. Rude staff."
Contras: "Atraso de 1h30m"
Prós: "Não houve contratempos"
Prós: "chegar a horas"
Prós: "Cancelled flight. Charged for bags even though we prepaid for them."
Contras: "Não tem opção de entretenimento via app"
Prós: "Smooth flight"
Contras: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Voo bastante tranquilo, bastante confortável para companhia low cost. Em Paris no entanto, uma funcionária dificultou bastante o acesso relativamente a bagagem de mao, quando na vinda nunca houve qualquer tipo de objeção ( levava uma mochila com as dimensões adequadas e uma pequena mala a tira colo, sendo esta que referia não poder ir!)
Voo cancelado!!! Sem alternativas!!! Com voo de ligação para apanhar e sem alternativas! Muito mau
Pra mim correu muito bem a viagem
Tripulantes educado , serviço nada de especial
Gostei de nao ter pago valor a mais pela mala de cabine
Gostei de tudo, correu bem tudo
O que podia ter corrido melhor: Estava super satisfeita com lugares que nos foram atribuídos aquando da compra dos bilhetes e chegados ao avião, Alteraram os nosso lugares.
Voo impecável. Houve uma senhora que se sentiu mal, com ataques de pânico. Podiam ter levado para uma área do avião mais confortável mas não sei se há. Um dos tripulantes nao a largou e cuidou dela e do bebé, foi super!
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Algum entretenimento (televisão, música…)
Prós: "Flight was pretty smooth"
Contras: "Seats allocated"
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Contras: "Flight was 2 hours late"
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Contras: "The flight was horribly delayed and vouchers were not passed out until after all the shops were closed."
Contras: "The flight was delayed and there was a missing crew member. By the time the replacement arrived we have missed the window to depart and we had to wait far too long. My flight was at 7:10 PM and en ese up leaving at 9:40 PM."
Contras: "Both of my flights were at least an hour late"
Contras: "Better coordination for boarding"
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Contras: "Assento desconfortavel para dormir."
Contras: "Half our delay"
Contras: "They overbooked our flight, sold our tickets and we didn’t get on standby. We had to wait in the airport for 8 hours for another flight because of this."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "The price was cheaper"
Contras: "They could serve water"
Prós: "Very friendly ground and flight crew that did an excellent job for the passengers of this Easyjet flight to Amsterdam"
Contras: "no further comments"
Prós: "Excellent flight."
Contras: "Foi tudo muito bom. Sem problemas"
Prós: "The crew was really nice and attentive to passengers."
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Prós: "Espaco das cadeiras"
Contras: "Sem servico gratuido de alimentaca"
Prós: "The short flight?"
Contras: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Prós: "Good airplane and very welcoming crew, food options are also good."
Contras: "The seats are va little uncomfortable but nothing that affects the flight."
Contras: "Delayed ! Jet bridge was a mess and super hot! Almost passed out from heat"
Contras: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Prós: "Overall ok experience"
Contras: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Prós: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Contras: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Contras: "Late again!! This flight has a 100% record of being over 30 mins late!"
Contras: "Surprised by extra fees at gate for a bag"
Contras: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Prós: "The flight to be on time for once"
Contras: "That this flight is ALWAYS LATE"