O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Prós: "Crew was super amazing and friendly! Very good service also!"
Contras: "No seat back entertainment.."
Prós: "Boarding process need to be improved. Seat assignment is horrible"
Prós: "Accommodating a lot more than American Airlines."
Contras: "It was fabulous as always! Thank you. I love Delta!"
Contras: "O espaço entre as poltronas"
Contras: "Crew was unfriendly and flight was 2hrs delayed"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Free movies and drinks"
Contras: "Seats are uncomfortable as hell"
Prós: "Flight was comfortable and smooth all the way"
Contras: "Tastier food options"
Contras: "13 hour delay"
Contras: "We weren't alerted there was a chance of delays. Over two hours late."
Prós: "The crew were nice."
Contras: "We could have used more legroom between the seats."
Prós: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Contras: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Contras: "Filthy plane, and delayed too long"
Prós: "Crew was very friendly and efficient. Flight was pretty smooth."
Contras: "On time departure would have been nice. 2.5 hours late."
Prós: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Prós: "Never made the connecting flight."
Prós: "The crew really kept us updated on the many delays."
Contras: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Contras: "Atraso de mais se 6h."
Prós: "The crew was amazing."
Prós: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "It was a nice flight. No troubles"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Prós: "The food was improved and the seat was comfortable."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Awesome prompt and courteous service."
Prós: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Contras: "Seat was smaller than EVA and food not quite as good."
Prós: "Entertainment, food, comfort"
Contras: "Slow boarding/alighting, entertainment system was too sluggish"
Prós: "Boarding was quick"
Contras: "No entertainment, plane was small"
Contras: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Contras: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Contras: "Food, cramped seating."
Contras: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."
Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"
Prós: "Easy, efficient"
Contras: "Entertainment, food, comfort"
Prós: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Contras: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Prós: "Efficient boarding process."
Contras: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."
Prós: "Efficient and on-time service."
Contras: "Tiny seats that are inappropriate for international travel."
Prós: "The flight itself was pretty good."
Contras: "Over 30 degrees Celsius at Hamburg airport. They don’t even have a decent air conditioning system! How unbelievable is that? Even in africa or South America the airports are more comfortable in terms of internal temperatute. Hambur airport was like a greenhouse. and all passengers there were like roasted turkeys inside a giant hot oven! Worst airport experience ever!"
Prós: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Contras: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Prós: "Timing is good"
Contras: "To craody"
Prós: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Contras: "Having to pay extra for normal legroom"
Prós: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Contras: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Prós: "On time, great customer service and great food."
Prós: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Contras: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Prós: "Excellent service and food."
Prós: "I was treated by the cew very, very badly. Food was terrible."
Prós: "I slept the whole way through"
Prós: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Contras: "Boarding was a little scattered, but ok"
Prós: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Contras: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Prós: "Pleasant crew"
Contras: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Prós: "On time, clean aircraft not too full!"
Contras: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Prós: "Food, crew, overall comfort, movies"
Contras: "The plane was quite warm. We definitely could have used more water as well."
Prós: "The food and service were great!"
Prós: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Contras: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Prós: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Prós: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Contras: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Contras: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Contras: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Contras: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."
Prós: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Contras: "Flight arrived on time."
Prós: "Boarding should be done like this on all airlines"
Contras: "The 70 euro bag check fee"
Prós: "Scandinavian Airlines was good to work with in person to fix issues."
Contras: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Contras: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Prós: "Flight was on time, boarding was efficient."
Contras: "No free snack? Come on. What is this, wizzair?"
Prós: "The extra leg room I paid for."
Contras: "The cost to change my flight"
Prós: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Contras: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."
Prós: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Contras: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Prós: "The entertainment system is among the best of airlines."
Contras: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."
Contras: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Prós: "Much roomier than united"
Contras: "Flight delayed because of "equipment change" bags lost.... No method to track(!!!!) total nightmare"
O check in quando comprado pela agência, obrigatoriamente tem que ser no guichê, isso causa uma fila considerável
Prós: "Going through US Customs in Dublin is great, makes The landing home so much easier."
Contras: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Contras: "No USB charging point working and I had purchased on board wifi"
Prós: "I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close."
Prós: "The price point."
Contras: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Contras: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Contras: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Contras: "Falta de criterio na obrigatoriedade de enviar malas para o porão que é absurda e inaceitável"
Prós: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Contras: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Prós: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Prós: "Nothing since I’m still in dublin"
Contras: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Prós: "Not a lot"
Contras: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Contras: "my seat wouldn't stay up, kept sliding back seat27a."
Prós: "Lots of entertainment. Spacey seats and plenty of bathrooms."
Contras: "The food wasn't great and I wish they would have picked up the dinner trays way sooner"
Prós: "Staff were great and the pilot did a great job."
Contras: "The plane was not as nice as some of the other planes we have flown with but considering the short flight this was fine."
Prós: "Same as above"
Contras: "Same as above."
Prós: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Contras: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Prós: "Plane was half full."
Contras: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"
Contras: "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"
Prós: "We liked that they resolved our issues fast and they were very polite"
Contras: "We didn’t fly to Dublin because our fly was change to London , we had paid for our seats 150+ for 2 London was very stressful , at arriving we spend 45minutes to get into the terminal waiting for a bus The layover was 1:20 minutes so we arrived on time but all the waiting made us late to check in . After runing like chickens with no head a polite customer representative put us through and informed us that our fly was delayed becouse the plane had mechanical issues, so after all that we had to wait 1 hr at the airport and another 1 hr or so to make sure the plane was ready to leave , after that we made it to New York instead of 7 pm we arrived 10 pm , very tired"
Prós: "The free movies and the food was good."
Contras: "The seats are too close together."
Prós: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Prós: "Flight was great and very friendly staff. Not sure why I couldn’t check in online."
Prós: "Cabin crew"
Contras: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."
Prós: "In flight entertainment"
Contras: "They don’t even give you water unless you pay. Three hour flight. Ridiculous"
Prós: "very professional crew"
Contras: "Too many people bring too much cabin baggage Delayed taking off because of late boarding"
Prós: "You lost myluhgage. I have no clean clothes to ware"
Prós: "Aer lingus took good care of us, and put us up at a hotel."
Contras: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Prós: "Wheelchair assistance was very good"
Contras: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Prós: "Crew were great"
Contras: "Delayed Dublin to Newcastle flight"
Prós: "Boarding was good....overhead room for carry-ons probably due to a less than full flight. The entertainment was varied, current movies, and wide selection of music. The crew was as efficient as possible and accommodating. However, we all have learned not to expect much."
Contras: "Comfort is lacking as is the case with jammed seating on all planes these days. It would be nice to be able to recline the seat, but since I resent it being done to me, I do not do it either out of respect for the passenger behind me."
Prós: "Tail winds shortened the flying time by 45 minutes"
Contras: "seats... no space menu.... skip it movie choice ... fair at best"
Prós: "do voo em si muito tranquilo..a comida e o atendimento"
Contras: "não consegui acessar os filmes..."
Prós: "Atendimento gentil da tripulação"
Contras: "atraso no voo"
Prós: "Quick boarding"
Contras: "They lost my luggage. I was with my luggage and personal belongings the whole trip. Received my luggage 2days after returning home."
Prós: "Friendly staff"
Contras: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Contras: "Limpeza um pouco aquém.."
Prós: "The entertainment system was great."
Contras: "The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything."
Prós: "Flight was short and without any problems."
Prós: "Atraso no voo é comida ruim"
Prós: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Prós: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Contras: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Prós: "Aer Lingus is a great airline overall."
Contras: "The movie selections. Too much Sci-fi and/or action adventure. Please mix it up with a variety of genres"
Prós: "It got you from point A to point B safely."
Contras: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."
Prós: "There were plenty of things I liked about the flight itself like the food and the attendants."
Contras: "THEY LOST MY BAG!!!"
Prós: "Flight was fine"
Contras: "The extremely rude ticket agent at the Venice airport that threw my boarding pass at me, even though I was following her explicit instructions. 50 characters isn't enough to explain what happened"
Contras: "It was freezing cold in the airplane."
Prós: "The crew was very attentive, good"
Contras: "The air conditioning was so cold I had to put on multiple layers of clothing, shirts, and my coat to keep warm."
Prós: "Seats were comfy, plane wasn't nice. Food was good"
Contras: "Boarding was not organized and confusing. Plane circled many times before landing causing delay"
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "The price!"
Contras: "Internet connection."
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Should have the seat assignments opened in advance for international passengers, especially who paid for business class."
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Crew was very nice"
Prós: "Everything was fairly mediocre..."
Contras: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "Both the crew and the leg room are awesome!"
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Contras: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Prós: "Boarding the plane was fast and easy, crew was fantastic on and off the plane."
Contras: "Having to pay extra for the tickets to pick our seats in advance."
Prós: "Comfy seats, pleasent crew, good selection of movies and we got there on time. Bathroom was clean."
Contras: "Food was a little gummy and breakfast was a biscuit and a cream cheese filled pretzel"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "Staff were lovely."
Contras: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "Food was good. Decent movie choices"
Contras: "Plane was older and in poor repair. Our air vents and over head lights had been completely removed for our row - so we could not read or knit as others could. Seats are far to small and close together to allow for any real rest or sleep."
Prós: "Food and service"
Prós: "Crew were great."
Contras: "Food left a little to be desired."
Prós: "Great movies that were free!"
Contras: "The structure under the seats were set up super odd, so that my leg space was cut in half by a bar making it difficult to store my bag."
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "Comfortable enough (but not a cm to spare); Splendid Entertainment choices, sufficient pillow & blanket"
Contras: "Lack of sufficient hydration offered; deboarding was a nightmare, missed connection, 4 hours late"
Prós: "Service was excellent, and the 777 flight was very comfortable. The flight attendants were remarkable. The ticket agents had difficulty rebooking the London to Milan leg of my flight when that flight was cancelled while I was on the way to the airport, but they were somehow able to get me onto an earlier flight than was originally offered. What I gathered was that the computer was not very cooperative. The ticket agents were incredibly helpful during this process."
Contras: "I lost my original exit row seat somehow and had to inquire into it. I think what happened was that while the ticket agents were able to rebook my cancelled London to Milan flight, my seat reservation on the Seattle to London leg got lost somehow. I suppose another passenger may have grabbed my seat during that rebooking process. I noticed the changed seat assignment only after I left the ticketing counter. I was able to get a different exit row seat (but with less leg room) assigned to me by inquiring with the agent at the gate."
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "All BA personnel were polite, professional and helpful. The dinner meal (chicken curry) was really good."
Contras: "I was jammed into my seat. Once the person ahead of me reclined, my knees were pressed into the seat-back for the duration of the flight."
Prós: "We liked that the food and drinks were included. The timing of food and lights going off and on were perfect."
Contras: "The take off was a little shaky but it was our first time on this size of plane, so that might be normal."
Prós: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Contras: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Contras: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Prós: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Contras: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Contras: "Quality of food"
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
Prós: "The food and the crew totally good"
Contras: "Maybe the toilets, need to be clean at least once in a flight"
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "The leg room was really great!"
Contras: "Difficult finding room in over head bin for carry on bags."
Prós: "Crew was super nice"
Contras: "Airline to be more user friendly with connecting to free entertainment"
Prós: "Crew was efficient and pleasant making for a good experience."
Contras: "Flight attendant seemed tired."
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Contras: "A recepção no aeroporto extremamente inflexível"
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Contras: "Educação da aeromoça, má vontade . Cara sempre feia e até discutiu com uma moça que estava com 2 crianças"
Prós: "Da conversa que tive com outro passageiro e a forma de resolução no problema com o atraso na entrega da baga"
Contras: "Paguei por um assento maior, mas não vi nada diferente dos outros assentos. O embarque foi bem confuso, pois a atendente não era clara ao falar e o áudio também não ajudava. Atrasaram bastante na entrega da bagagem."
Prós: "Smooth operation"
Contras: "WiFi is horrible"
Contras: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "Atendimento e atenção muito bom, principalmente os funcionários do aeroporto."
Contras: "A opção de comida vegetariana/vegana, o bife de soja e o arroz integral não tinham muito tempero."
Prós: "entertainment (movie) selection was good. would nice to have subtitles available"
Contras: "one flight attendant didn't seem very happy, not very nice serving drinks"
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Contras: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Prós: "They were rude and disrespectful."
Contras: "They were rude and disrespectful."
Prós: "The flight got me there"
Contras: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Contras: "Houve, segundo informações, problema mecânico da aeronave que motivou a permanência de todos dentro da aeronave do horário do embarque (antes das 20 até próximo a meia noite. No dia seguinte o mesmo vôo previsto para 15:30 acabou saindo na madrugada do outro dia."
Contras: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Prós: "On time and the staff was great"
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Contras: "Boarding was delayed due to maintenance on top of arriving late. No entertainment on board. Only option for snack was salted pretzel???"
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Contras: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."
Prós: "Classe executiva oferecida espontaneamente pela AA"
Contras: "Not enough time in London to change planes. We missed the flight"
Prós: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Contras: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Prós: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Contras: "There wasn't individual entertainment unless i used my own device."
Prós: "Nice entertainment options."
Contras: "No free WiFi for message."
Prós: "O serviço de embarque do Aeroporto LAX é ótimo , tripulação cordial e atenciosa."
Contras: "As opções de alimentação são limitadas"
Prós: "seats comfy, seemed like a newer plane, crew was lovely."
Contras: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Contras: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Prós: "Avião era novo."
Contras: "Impressionante a descortesia dos funcionários da aa. Parece que são treinados para serem grossos e antipáticos."
Contras: "The crew were rude, the food was not good, there was just one movie to see (in a shared television). I bought the tickes to flight by TAM and they changed to American airlines at the last time."
Contras: "Voo atrasado, faltou manutenção no avião, sem conforto algum, sem entretenimento e, para finalizar, minha mala nova chegou quebrada no destino final. Nunca mais vou de American Airlines."
Contras: "Voo atrasado, faltou manutenção no avião, sem conforto algum, sem entretenimento e, para finalizar, minha mala nova chegou quebrada no destino final. Nunca mais vou de American Airlines."
Prós: "Partida e chegada no horário"
Contras: "Sem telas individuais"
Prós: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Contras: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"